1 to 25 of 31 Customer Service Jobs in Merseyside

summary An exciting opportunity has arisen for a motivated, enthusiastic Digital Support Engineer with a passion for excellent customer service to join our Digital Support team at Alder Hey. The ideal candidate will be courteous, professional and flexible to changes in working practices. A can-do, friendly, customer … incident worklogs, be communicative and work collaboratively with colleagues within Digital, and ensure users are provided with frequent updates on the status of their service request. The post-holder may be required to work outside core operating hours on occasion to meet tight deadlines and attend community sites ...

commercially minded Operations Manager to provide strategic leadership, oversight and governance across all operational activities supporting MBL, ensuring the coordinated delivery of outstanding customer, retailer and corporate client outcomes. Working through a matrix of cross-functional teams, the role is accountable for operational performance, service excellence, commercial delivery … Create a Plan Work with the Partnerships Director to develop and deliver the operational vision and strategy for MBL, ensuring alignment with divisional objectives, customer expectations and commercial growth plans. Establish operational priorities, performance measures and service standards across all functions contributing to customer and client delivery. ...

commercially minded Operations Manager to provide strategic leadership, oversight and governance across all operational activities supporting MBL, ensuring the coordinated delivery of outstanding customer, retailer and corporate client outcomes. Working through a matrix of cross-functional teams, the role is accountable for operational performance, service excellence, commercial delivery … Create a Plan Work with the Partnerships Director to develop and deliver the operational vision and strategy for MBL, ensuring alignment with divisional objectives, customer expectations and commercial growth plans. Establish operational priorities, performance measures and service standards across all functions contributing to customer and client delivery. ...

team. The role is full time and will be based in Bousfield Health Centre, Westminster Road L4 4PP The ideal candidate will have excellent customer service and communication skills and be able to work as part of a team. Previous experience of working in a GP practice … team and project a positive image to visitors, either in person, online or on the telephone. Assist and direct patients in accessing the appropriate service and/or healthcare professional in a courteous and efficient way. Undertake a variety of administrative duties in the smooth running of the practice. ...

Liaise in a professional manner with each member of the team, providing relevant information Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customers Training Business Administrator Level 3. … Closing Date Friday, 30th October 2026 Start Date Sunday, 1st November 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Logical Team working Non judgemental Patience About the Employer TCG MEDICAL SERVICES LIMITED St Mark’s Medical Centre ...

Start your career supporting Liverpool residents during some of life's most important moments. As part of our Registration Service team, you'll gain valuable experience delivering exceptional customer service while helping people celebrate and record key life events. Role Assisting members of the public to complete … public conducting general searches of the indexes Input of data to the family history database Training Permanent role (subject to funding) Apprenticeship Standard Customer service practitioner (level 2) Training Provider MBKB LTD Working Week Monday to Friday but flexibility will be required. Expected Duration 2 Years Positions Available ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 - AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

volumes of data. Key Responsibilities: Daily reconciliations of data from multiple systems to accurately reflect performance. Monthly reconciliations to DWP MI packs to ensure customer service standards are met. Claiming Outcomes for DWP employability contracts. Uploading data to internal/external systems with complete accuracy … pressure, clear communication, and ability to report issues. Personal attributes will include effective: Influencing, Attention to Detail, Target Orientation, Drive & Resilience, Verbal Communications and Customer Service skills. A minimum of 2 A-Levels or an equivalent Level 3 Diploma GCSE English Language at a minimum of a Grade ...

Liverpool, Merseyside, L24 9LN Shift pattern – Mon to Fri - 7:30am to 4:30pm As the Stores Team Leader, you will consistently deliver exceptional customer service and maintain a professional and courteous relationship with the Client. You will be supporting the Stores Management in directing the daily operations … accurately and efficiently record goods delivered into the stock control system. To release products on back order for delivery to the Client. To confirm customer deliveries in a timely manner. To ensure approved documentation is accurately completed and authorised where necessary. To complete stock deliveries in line with Company ...

alarm system. Regardless of the task, one constant remains: you will always represent our client's business and recognise the importance of delivering exceptional customer service. Variety: No two days are the same. You will tackle exciting challenges and contribute to safety. Impact: Beyond fixing systems, you will safeguard … difference in your local area. The Important Bit - The Package: 20 days holiday plus Bank Holidays. Additional days awarded based on length of service Additional day off available for your birthday Christmas Shutdown Continuous ongoing training opportunities with direct access to training centre and support from the National Training ...

Field Service Engineer (Electrical Bias - 70/30) Location: UK & Ireland (with some international travel) Salary: £43,000-£50,000 + OTE £60-£70k Hours: 7am-4pm, Days Benefits: Company Car/Van, 5% Pension, Life Assurance, Permanent Healthcare, 25 Days Holiday + 8 Bank Holidays About the Role … seeking a skilled Field Service Engineer (Electrical Bias) to join our established UK service team. This role involves a strong electrical focus (approx. 70/30), supporting customers across the UK & Ireland with occasional international travel. You will work on a wide range of processing and packaging machinery ...

management. The company partners with leading organisations to execute complex projects, leveraging cutting-edge technology and a skilled workforce to ensure efficient and reliable service delivery. MJ Quinn’s customer-focused approach and dedication to sustainability have solidified its reputation as a trusted provider in the infrastructure services … sector. ________________________________________ DEPARTMENT OVERVIEW The Service Delivery function within MJ Quinn is dedicated to the delivery of Fibre to the Premises (FTTP) services across the Openreach network. This department is focused on managing “On the Day” performance and driving completion through a structured 5-day retain model, ensuring all work ...

required. Act as a primary network technical authority during major incidents, coordinating resolution activity across multi-disciplinary teams including infrastructure, security, application, and service management functions. Act as a technical point of expertise, providing advice, guidance, and training to improve and enhance services for end users. Support the Network … resolution, communication, Root Cause Analysis (RCA) and Post Incident Reviews (PIR). Develop incident runbooks, continuity plans and mitigation strategies to reduce risk, improve service resilience and support secure cloud and on-premises environments. Service Management, Automation & Technical Leadership Lead the monitoring, observability, performance and capacity management ...

that will be based in Croydon, Salford or Liverpool. Our client is establishing a new front door and demand process for management information. This customer-focused role acts as the key link between the MI teams and their customers, triaging requests through a central Front Door process, providing first … submission process, gathering additional detail and providing regular progress updates. Act as first-line support for the MI request process, responding to and escalating customer complaints as required. Identify trends in customer requests and make recommendations to the teams on new MI products that should be considered. Direct ...

deskside IT support. Troubleshoot issues involving Microsoft 365, Windows 11, Exchange and Active Directory. Log and manage incidents, requests and problems through the IT service management system. Take ownership of support tickets through to resolution or appropriate escalation. Monitor outstanding tickets and provide users with regular progress updates. Support … with users across all levels of the organisation. Participate in floor-walking, technology rollouts, testing and IT projects. Maintain support documentation and contribute to service improvements. Work collaboratively with senior analysts and specialist technical teams. Required experience: At least two years' experience in a service desk, desktop support ...

waterfront location Exposure to a broad Microsoft technology environment Opportunity to support specialist legal and business applications Involvement in IT projects, rollouts, testing and service improvements Collaborative environment with opportunities to develop your technical knowledge What you’ll be doing: Providing 1st and 2nd line IT support via phone … closely with senior analysts and wider technical teams What we’re looking for: Minimum 2 years’ experience within an IT Support, Desktop Support or Service Desk role Strong Microsoft 365 knowledge Good Windows 11 support experience Active Directory experience Microsoft Exchange knowledge Strong troubleshooting and problem-solving skills Excellent ...

supporting a large, complex enterprise environment. Working in a large Microsoft landscape, this role is ideal for someone with 12 - 24 months of IDAM, Service Desk, Infrastructure or IT Operations experience looking to develop their career within Identity & Access Management and Microsoft security technologies. Key Responsibilities: Support Joiner, Mover … Directory Understanding of onboarding/offboarding processes Knowledge of access management and RBAC principles Experience with ServiceNow or similar ITSM tools Strong troubleshooting and customer service skills Desirable: Basic PowerShell scripting Exposure to Entra ID Governance Understanding of MFA and Conditional Access ITIL Foundation or Microsoft security certifications ...

enjoy fixing technical problems and learning about new technology? We're looking for an ambitious ICT Support Technician Apprentice to join our busy Service Desk team in Birkenhead. Role Respond to incoming IT support requests via phone, email and remote support tools. Log, prioritise and update support tickets using … Assist with password resets, user account administration and access permissions. Escalate complex technical issues to senior engineers when required. Maintain accurate technical documentation and customer records. Carry out system checks and routine maintenance to ensure devices remain operational. Deliver excellent customer service while keeping customers updated ...

based personal computers and devices, diagnosing and repairing those issues and communicating with our domestic and business customers in order to maintain our excellent customer service standards and to ensure healthy and on-target margins. The role is customer facing and will involve sales of our retail … Closing Date Friday, 9th October 2026 Start Date Monday, 9th November 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Team working Initiative About the Employer PROPERGEEKS LIMITED ProperGeeks is based entirely on the Wirral, covering all Wirral and Ellesmere Port postcodes. ...

operations, security, and processes Expertise in handling technical data questions from clients and prospects. Help champion an environment for ongoing strategic customer success Work closely with key client executive decision makers on product evaluations and proof of concepts to ensure the solutions/products meets client objectives Actively assist … large and dynamic enterprise companies Ability to work well in a highly dynamic/team environment that focuses on providing above industry standard customer service About the perks Strong product-market fit recognized by RepVue High earning potential with clear quota attainment visibility Employee Support Program Loss ...

different people Good general IT and administrative skills A proactive attitude and willingness to learn Other DESIRABLE qualities/skills include: Previous administration or customer service experience Interest in recruitment, HR or talent acquisition Experience using Microsoft Office or CRM systems An interest in business, sales or technology ...

corporate benefits package. Account managers who prefer managing existing relationships over new business acquisition. Candidates looking for a relaxed entry-level position or structured customer service environment. Anyone who has not operated in a commission-driven, self-generated pipeline role before. Ready to Build Your Own Commercial Portfolio ...

structure. You will need to have experience working under pressure and work part of a team. The department operates on a 24/7 service including all bank holidays and weekends, so flexible approach to work is required.Candidates who have applied previously (within the last 6 months) are asked … alarms for repair. Report lift entrapments and liaise with those entrapped. Operating the iPM system for Outpatient Appointments, Patient Enquiries. NWAS Northwest Ambulance booking service About us Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital. We are part of NHS University ...

range of tasks that contribute to the safety and security of the building at night, alongside ensuring the effective delivery of high-quality service, you will work collaboratively as part of a committed team to ensure the safety, security and support of all customers using the service. Duties will … compliant with the visitor procedures. Maintaining an inviting Reception area as per the Psychologically Informed Environment standards. Monitoring all activity within the premises/service at night. Respond and report appropriately and effectively to any incidents, including those involving anti-social behaviour as per procedure. Advising customers ...