1 to 25 of 32 Customer Service Jobs in Merseyside

with existing staff, sub-contractors, and suppliers to ensure new account and existing account progression, and any after-sales queries run smoothly. Role Answering Customer Inquiries: Addressing customer questions and concerns promptly and accurately, whether through phone, email, chat, or in-person interactions. Resolving Problems: Investigating and resolving … customer issues, complaints, and technical problems efficiently. Processing Orders and Payments: Handling customer orders, processing payments, and ensuring accurate order fulfillment. Providing Product Information: Offering detailed information about products, services, and features to customers. Handling Returns and Exchanges: Managing returns, exchanges, and refunds in a professional and timely … manner. Maintaining Customer Records: Keeping accurate and up-to-date records of customer interactions and transactions. Gathering Customer Feedback: Collecting feedback to improve products, services and customer experience. Promoting Products and Services: Upselling and cross-selling products and services to customers. Building rapport with customers: Engaging More ❯

At JA we're offering a Customer Support Apprenticeship that give the apprentice a change to build real skills, gain experience, grow confidence from day one. We're a tech company, all about building software for the contractor payroll and accountancy market. You'll join a supportive team learning … how to handle customer queries, solve problems. Role As a Customer Support Apprentice at JA, you'll spend your week helping clients get the most out of our payroll, accounts and CRM software. Most of your time will be spent responding to support emails and taking phone calls … over teams/zoomplatforms. Topics covered include: Knowing your customers Understanding the organisation Meeting regulations and legislation Systems and resources Your roles and responsibilities Customer experience Product and service knowledge Interpersonal skills Communication Dealing with customer conflict and challenge More training information Level 3 Customer Service More ❯

be expected to: Be the first point of contact for users seeking technical support. Your role is critical in ensuring efficient and effective IT service delivery by providing initial troubleshooting and resolving issues or escalating them appropriately. Skills and attributes include, Excellent customer service skills, an understanding … acts and omissions. To be successful in an IT Support Analyst role, the skills you will need : Previous experience in an IT support or customer service role. Strong communication skills with a customer-oriented attitude. Basic knowledge of IT systems, including Windows OS, Microsoft 365, MDM, and … device hardware. Ability to troubleshoot common desktop, mobile, hardware, software, and network issues. Understanding of incident management processes, preferably with experience using an IT Service Management (ITSM) tool and/or support tools. Strong organisational skills with the ability to manage and prioritise multiple tasks simultaneously. Willingness to learn More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

Support Team Leader is required for our Telecoms client who are based in Deeside. Main Purpose Overseeing the daily operations, ensuring efficient resolution of customer cases and swift processing of Telephony VoIP and Broadband orders. The successful candidate will provide leadership, maintain operational standards, and act as the key … point for troubleshooting and decision-making. You will guide the team, address technical challenges, and optimise workflows to enhance efficiency and service delivery. Additionally, you will handle complex cases and escalations, ensuring smooth order fulfilment and high customer satisfaction. You will drive continuous improvements and will maintain a … workflow and priorities of the provisioning department. * Monitor team performance and provide coaching or support as needed. * Ensure adherence to company standards, policies, and service-level agreements. * Oversee the day-to-day activities of the Tech Support team, including Level 2 support, to ensure efficient resolution of customer More ❯

+ Excellent Benefits - Hybrid Working - Pension, Private Health Care, Holiday & Sick Pay CompTIA A+; ITIL Foundation; Microsoft Office Specialist, Associate (Office 365), ITSM tool - Service Now experience as well as MS Teams, O365 and IT Support Experience in the Financial Arena. Professional and Eloquent Communication Skills are Pre-requisite … DBS and Financial Vetting will be required prior to offer of employement being sanctioned! Key Skills necessary: Previous experience in an Application Support, Service Desk or IT Support Team in the financial sector and working with Financial Database Software will be highly advantageous! The Client: Has an extremely proud … Requirements and Responsibilities of the Role: Efficient & effective BAU Operations with Line of Business Applications within agreed OLA's and SLA's. Professional & Eloquent Service Ethic for taking Calls, Tickets & Escalations via email/portal related to Line of Business Applications Cement relationships with strategic suppliers and key outsource More ❯

Junior Technical Support Engineer (Infrastructure) Location: Liverpool, L33 Salary: Competitive, £24-28k DOE. Contract: Full-time, permanent Are you passionate about technology and customer service Do you thrive in a fast-paced, collaborative environment Join Curveball Solutions, a growing IT Managed Services Provider, as a Junior Technical … medium businesses across the North-West. Having successfully transitioned into the MSP space, we're expanding our technical support team to continue delivering exceptional customer experiences. If you're ready to take the next step in your career, this is your chance to grow, innovate, and make an impact. … What You'll Do: Be the first line of support for customers and internal staff, resolving technical queries efficiently. Work within an ITIL-based service desk environment, ensuring smooth IT operations. Conduct site surveys and provide technical reports for client solutions. Play a key role in Microsoft/Private More ❯

at aprestigious Shopping Centre in Liverpool. The successful applicant will be responsible for overseeingthe security and cleaning operations, ensuring the highest standards of servicedelivery, customer service, and compliance. Managing a diverse team, you willwork closely with the Centre Management team to create a safe, clean, andwelcoming environment for … for overseeing the day-to-day management of the asset. Main Responsibilities : Oversee and manage day-to-day security and cleaning operations, ensuring smooth service delivery across the site. Lead and manage a team of security and cleaningstaff, ensuring effective rostering, welfare checks, and ongoing training tomaintain high service … in emergency procedures,coordinating site evacuations and supporting business continuity plans. Maintain accurate records, including incidentreports, staffing records, and compliance documentation. Ensure a professional,customer-focused approach at all times, fostering a positive experience forvisitors, tenants, and stakeholders. Requirements Desirable to have retail/customer environment experience with More ❯

Job Title: Field Service Engineer ATM/IT Location: London, Birmingham, Manchester Contract Duration: Minimum 2-month contract with potential extension to 3-4 months Salary: £160 pay Inside IR35 Overtime Hourly Rate: £18.83 per hour Working Hours: Monday to Friday (On-call weekends may apply) Working Day: 8.5 … hours per day, 30 minute unpaid lunch About the Role: We are currently seeking experienced IT/ATM Field Service Engineers to join our team. Requirements in London, Birmingham & Manchester on a 2-month minimum contract, with the possibility of extension. Key Responsibilities: Perform first-line maintenance tasks on … ATM machines, including card machine swaps and printer calls Handle hardware issues related to terminals and printers Service up to 5 calls per day Van and fuel card provided Requirements: Previous experience in field service or similar technical roles such as Electrotechnical, ATM, and EPOS machines Excellent customer More ❯

Site Officer. The successful candidate must have a valid SIA Licence as a minimum. You will be required to provide a high level of customer service to visitors to the site, complete patrols and remain vigilant at all times. You will need to be flexible and ready to … Contributing toteam effort by accomplishing related results asneeded Acting as afirst line support to customers and visitors to site,providing a professional and friendly service Understandingthe needs of our customer, respond accordingly … tocustomer queries and requests and take appropriateaction Maintainingprofessional conduct at all times Requirements Full5-year employment checkable history Validfrontline SIA licence DS or SG CustomerService experience and confidence to handle conflict in a correctmanner Flexibleto meet the job requirements Excellentcommunication skills both written and verbal Smartappearance and be well-groomed More ❯

you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Birchwood, near … could be helping someone with a simple router question or something that needs a bit more work and ownership, youll be there for the customer supporting them all the way. You dont need specific experience to join us. Provided youre naturally helpful, calm, and can build relationships we can More ❯

Ruby We’re partnered with a well-established gaming and betting business going through a major tech transformation. With a strong reputation and loyal customer base, they’re investing heavily in modernising their platforms and building out new features across payments, subscriptions, and customer experience. This is a … holidays L&D budget Flexible hours and hybrid working Friendly, long-standing team culture with strong tech leadership Exciting roadmap including payment integrations, new customer service tools, and a large-scale platform rebuild If this sounds like something you'd like to hear more about, apply here or More ❯

role focused on the full O2C cycle within Dynamics 365 F&O, working closely with internal teams to ensure smooth, efficient order processing and customer billing operations. Act as the primary point of contact for Order to Cash-related support in D365 F&O. Troubleshoot and resolve user issues … across sales orders, invoicing, pricing, and credit management. Support day-to-day operational processes within the O2C cycle. Collaborate with Finance, Sales, and Customer Service to maintain process efficiency. Assist with configuration tweaks, testing, and minor enhancements. Escalate complex issues to the wider ERP/Application team or … O Experience Solid experience supporting the Order to Cash process within D365 Finance & Operations. Strong functional understanding of sales orders, invoicing, credit control, and customer accounts. Confident troubleshooting issues and working with end users. Understanding of basic finance processes and how they tie into O2C. Excellent communication and documentation More ❯

planning and prioritising tasks efficiently to meet deadlines. Able to work independently with minimal supervision after training, demonstrating initiative and accountability. Previous experience in customer service is beneficial, as the role involves interacting with various internal and external stakeholders and being the primary voice of the Helpdesk. If More ❯

planning and prioritising tasks efficiently to meet deadlines. Able to work independently with minimal supervision after training, demonstrating initiative and accountability. Previous experience in customer service is beneficial, as the role involves interacting with various internal and external stakeholders and being the primary voice of the Helpdesk. If More ❯

Customer Support Specialist Telecommunications Monday to Friday 8:30am-5pm Salary negotiable up to £30k basic dependent on experience St. Helens based My client are a trusted and valued provider of telecommunications solutions to businesses across the UK. They offer business mobiles, broadband, landline phone systems and VoIP solutions … a UC Corporate Support Specialist to join their team in St. Helens. As a Corporate Support Specialist your primary focus revolves around delivering exceptional customer service. You will have knowledge and experience in the world of Business Phone Systems and Connectivity, including hosted telephony and SIP products. Your primary … responsibilities will include: Being passionate about products, services and brands and understanding what they offer as a business Deliver exceptional customer service across our base of customers Provide 1st line support for VOIP, SIP and connectivity products Manage and support cases passed to 2nd/3rd line to More ❯

us on Webchat within our growing team in our Vodafone Liverpool Church Street Partner store. In this role, you will be responsible for identifying customer needs and determining appropriate actions for resolution, delivering commercial KPI's within our partner stores and increasing our digital presence. By interacting directly with … remembered. Who are we looking for? We need passionate team members who can help us capture the energy and initiative needed to deliver amazing customer service and sales each day. We are looking for people who are levelheaded, have a mature mind-set, combined with enthusiasm, energy and More ❯

ITV, TalkTalk, and Boohoo streamline their finances-and now they're growing their team. If you've worked in any kind of sales-retail, customer service, estate agency, you name it-and are looking for a step into the tech world, this could be for you. You'll … Paid volunteering days and support for causes you care about Who You Are You've had at least 6 months in any sales or customer-facing role You're motivated, curious, and keen to learn You like talking to people and explaining things clearly You want to grow your More ❯

IT systems run smoothly. If you're passionate about technology and want to be part of a team that values growth, innovation, and excellent customer service, this is the perfect opportunity for you. A Typical Day in the Job: Providing first-line technical support to clients via phone More ❯

the widest range of tools, specialist hire equipment, plant and support services everything for every job! An opportunity has arisen to join our IT Service Desk team. This team provides a single point of contact for our Group for all IT issues to be resolved. We may have started … makes us the biggest and the best in the industry. We deal with thousands of customers every year providing them with a first class service and helping ensure they can successfully deliver their projects. Behind the scenes we work to ensure we constantly meet and exceed their expectations and … Ability to support your business unit/team to deliver our ESG Strategy Decade to Deliver. The ideal candidate will have experience of providing customer service and dealing professionally with individual's. An interest or experience in IT support would be an advantage. What we offer: 26 days More ❯

D365 across the business? If so, please read on. About your new Company: Join a prestigious client recognized for its commitment to excellence and customer-centric approach. As a leader in their industry, they have a dedicated, high performing CRM team that you will be leading to enhance their … digital capabilities and provide exceptional service to their valued clients. Your new role: As a the Technical Lead you will play a pivotal role in the CRM team, you will shape the future of Dynamics for the organisation. Working with Architects and Developers to set the future strategy of … exciting areas of tech. What you'll gain: Chance to have strategic ownership of a well-established Dynamics platform, with the following modules Sales, Customer Service and Marketing Improve and grow your knowledge with Ai as you work on Ai strategy with the business Your role will make More ❯

Ramp Agent for our client DHL, who works in partnership with Easyjet across multiple UK Airports and supports their logistics operations, alongside the core customer service side. Staffline is recruiting for Ramp Agents at Liverpool John Lennon Airport. The rate of pay is £12.21 to £16.23 per hour. … provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales. Please note that our job adverts are correct at the time of publication, but some details and job More ❯

use other software systems. Good communicator Ability to plan and prioritise Able to work with minimal supervision and self-motivate (once trained). Previous customer service experience would be advantageous. If you are interested in this position and would like to know more, please speak to a member More ❯

for a Junior Data Engineer to join their team, to support with their existing infrastructure and projects! What you’ll be doing: Helping analyse customer service data to generate actionable insights Supporting the migration from a traditional data warehouse to Microsoft Fabric Building and maintaining ETL processes (SSIS More ❯

Job Description: Organised, punctual and ready to deliver great customer service. Has a full UK manual driving licence with no more than 6 penalty points. We are looking for a new employee for an entry-level position, ideal for those who want to learn and develop in a professional More ❯