24 of 24 Customer Service Jobs in Merseyside

Sales Customer Service Advisor We have an exciting opportunity for our client, a leading outsourcer based in Birkenhead where you will be focused on delivering excellent customer service and hitting targets. The roles main responsibilities will be to resolve customer issues around mobile and broadband as well as up-selling new products and services. This … role is perfect for a target driven individual with excellent customer service skills. Benefits and Package for a Sales Customer Service Advisor: Salary: £25,396.80 With Uncapped Commission and Average OTE of between £28,000 and £37,000 Hours: Monday - Saturday (Shift Pattern between 8am - 9pm) Contract Type: Temporary Location: Liverpool 28 Days Holiday including bank … holidays Pension Scheme Opportunities for Career Progression Cycle to Work Scheme Employee Discounts Learning and Development Opportunities Key Responsibilities of a Sales Customer Service Advisor: Delivering exceptional service to our customers over the phone. Assisting with a wide range of enquiries, including billing questions, technical support for mobile and broadband, and general account management. Efficiently troubleshooting and More ❯

Contract – Hybrid - Liverpool VIQU have partnered with a top accountancy firm who are seeking a 1st Line Support contractor to provide some additional BAU support to their client-facing Service Desk. The successful 1st Line Support will have solid previous experience in IT Support within a Microsoft environment, and will be committed to delivering excellent customer service. The … as well as handling 1st Line tickets coming onto the helpdesk. This role involves working with external clients as the end user, so communication skills and a focus on customer service is paramount. Key skills & responsibilities for the First Line Support: 1st Line/Service Desk/Customer Support – in a Windows/Microsoft environment: Sharepoint … Windows 10 Office 365 Active Directory Azure Experience supporting client facing software would be beneficial Triaging tickets and escalating to relevant teams where necessary Using ServiceNow ticketing system Excellent customer service skills Role details: Job role: 1st Line Support Job type: Contract Duration: 6 months’ contract with view to extend Rate: £130 - £145 per day IR35 status: Inside More ❯

creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a *Retail Customer Service Associate *to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations More ❯

IT Service Desk Team Leader Salary: £41k per annum plus excellent benefits Hours: 35 hours per week. We are also Happy to Talk Flexible Working Contract Type: Permanent Location: Hybrid working a mixture of home and office working at our office in Speke, Liverpool. Closing Date: 26 October 2025 Recruitment Date: 14 November 2025 Our vision is Great homes. … will your role be? Youll be joining us at an exciting time! Were currently recruiting for several new roles within our ICT team, to bring focus and expertise across Service, Change and Technology. These roles represent our investment and commitment to building a modern, agile ICT function. Together, they will shape and deliver our digital roadmap and ensure our … structure is aligned with SLHs future ambitions. As the IT Service Desk Team Leader, you will manage our IT Service Desk function and team of IT Support Officers. You will be accountable for delivering an effective, customer-focussed and high performing Service Desk to the organisation. For further information, please review the job description within the More ❯

Fire and Security Service Engineer Liverpool (and surrounding areas) Employment Type: Full-time, permanent Sector: Fire & Security Systems Service & Maintenance An excellent opportunity has arisen for an experienced Fire and Security Service Engineer to join an established team covering Liverpool and the surrounding areas . This field-based position offers long-term stability, consistent work, and the … chance to service some of the region s leading commercial and industrial sites. As a Fire and Security Service Engineer , you will be responsible for the planned maintenance, reactive servicing, and fault-finding of Fire Alarm Systems, Intruder Alarms, CCTV Systems, and Access Control Systems . You will ensure that all systems are fully compliant, operational, and maintained … to the highest standards. Role Overview The successful Fire and Security Service Engineer will work across a range of client sites in Liverpool, providing high-quality maintenance and customer service. This role would suit someone confident working independently, with strong technical and diagnostic skills. Key Responsibilities Service, maintain, and repair Fire Alarm , CCTV , Intruder , and Access Control More ❯

to submit your CV for this role. Candidates with the experience or relevant job titles: Assistive Technology, Tutor, Teacher, Teaching, Student Support, Learning Assistant, Teaching Assistant, IT, Higher Education, Customer Service Assistant, Customer Support, Study Coach, Teaching Coach, 1-1 Tutor, 1-1 Support, Administrator, Special Education, Social Care, Social Care Assistant, Social Care Support Worker, SEN More ❯

strive to become an extension of your business: a trusted partner. From our early days in 1998 as a mobile services start-up, we've grown into a full-service MSP offering cloud, communications, cybersecurity, and IT support always with a tailored approach, unwavering reliability, and exceptional customer service at our core. Our values centre on customer … certification or enhanced assurancesuch as Cyber Essentials, Cyber Essentials Plus, or ISO 27001using the same framework as a foundation. Conduct a gap analysis of Curveball's current product and service portfolio to identify areas requiring enhancement to meet these standards. Collaborate with internal leadership and external partners to address any gaps and ensure the offering remains robust, scalable, and … competitive. Leverage partner software platforms to assess and score customer alignment to the baseline and optional standards. Use these scores to support customer onboarding, reviews, reporting, and to enhance sales conversations by clearly demonstrating security posture and improvement opportunities. Champion cybersecurity best practices internally , ensuring Curveball's own systems and operations align with the baseline framework and optional More ❯

strive to become an extension of your business: a trusted partner. From our early days in 1998 as a mobile services start-up, we’ve grown into a full-service MSP offering cloud, communications, cybersecurity, and IT support always with a tailored approach, unwavering reliability, and exceptional customer service at our core. Our values centre on customer … enhanced assurance—such as Cyber Essentials, Cyber Essentials Plus, or ISO 27001—using the same framework as a foundation. Conduct a gap analysis of Curveball’s current product and service portfolio to identify areas requiring enhancement to meet these standards. Collaborate with internal leadership and external partners to address any gaps and ensure the offering remains robust, scalable, and … competitive. Leverage partner software platforms to assess and score customer alignment to the baseline and optional standards. Use these scores to support customer onboarding, reviews, reporting, and to enhance sales conversations by clearly demonstrating security posture and improvement opportunities. Champion cybersecurity best practices internally, ensuring Curveball’s own systems and operations align with the baseline framework and optional More ❯

Line Support Engineer Location: Liverpool? Job Type: Full-time, Permanent? Salary: £28,000 – £32,000 per annum (Depending on Experience) About the Role We are seeking a motivated and customer-focused 1st Line Support Engineer to join a growing IT team in Liverpool. This is an excellent opportunity for someone with a passion for technology and problem-solving to … Maintain accurate records of issues and resolutions Assist with user account management (Active Directory, Office 365) Support the setup and configuration of desktops, laptops, and mobile devices Deliver excellent customer service and ensure timely resolution of issues Requirements Previous experience in a 1st line support or helpdesk role Strong communication and interpersonal skills Basic understanding of Windows OS More ❯

paced, enterprise environment. Role Overview You will be responsible for delivering day-to-day technical support and maintenance for production and development systems, ensuring smooth IT operations and effective service delivery. The position involves both onsite and remote support across a range of technologies. Key Responsibilities Provide Level 1 and Level 2 technical support for hardware, software, and network … laptops, including imaging and deployment Diagnose and resolve desktop hardware faults Provide mobile support (iOS and Android) Offer basic printer setup and maintenance support Maintain a high standard of customer service and timely issue resolution Requirements Proven background in IT support within a corporate or enterprise environment Strong technical knowledge of Windows 10, Microsoft Office Suite, and standard … with imaging processes and hardware builds Familiarity with mobile device and printer support Excellent communication and interpersonal skills If you’re an experienced IT support professional with a strong customer focus and hands-on technical ability, this short-term contract provides an excellent opportunity to contribute to a key deployment project. 📩 To apply or learn more, please contact Harry More ❯

paced, enterprise environment. Role Overview You will be responsible for delivering day-to-day technical support and maintenance for production and development systems, ensuring smooth IT operations and effective service delivery. The position involves both onsite and remote support across a range of technologies. Key Responsibilities Provide Level 1 and Level 2 technical support for hardware, software, and network … laptops, including imaging and deployment Diagnose and resolve desktop hardware faults Provide mobile support (iOS and Android) Offer basic printer setup and maintenance support Maintain a high standard of customer service and timely issue resolution Requirements Proven background in IT support within a corporate or enterprise environment Strong technical knowledge of Windows 10, Microsoft Office Suite, and standard … with imaging processes and hardware builds Familiarity with mobile device and printer support Excellent communication and interpersonal skills If you’re an experienced IT support professional with a strong customer focus and hands-on technical ability, this short-term contract provides an excellent opportunity to contribute to a key deployment project. 📩 To apply or learn more, please contact Harry More ❯

with laptop builds and imaging, along with support for iOS and Android mobile devices, is essential. Basic printer maintenance will also form part of the role. Excellent communication and customer service skills are a must, with the ability to explain technical issues clearly and confidently. If you’re a problem-solver who thrives in a fast-paced environment More ❯

Are you passionate about quality, coaching, and technical excellence? Ready to join a market-leading garage door installation company that s raising the bar for service and support across the industry? We re recruiting a Technical Support Engineer to become the driving force behind field quality, technical support, and installer development. If you love solving complex problems, helping others … for new Engineers Sign Off Engineers Competence post-training Support Large or Complex Installations as the technical lead Help Develop Training Materials, Online Courses, and Best Practice Manuals Audit Customer Aftercare Services and provide coaching where needed What You Bring: Knowledge of garage doors, components, and installation Skilled in troubleshooting & fault diagnosis Experience in performance coaching and auditing Excellent … communication, especially when working remotely Self-motivated, solutions-driven, and a team player Passion for customer service and exceeding expectations Why Join ? Be part of a fast-growing, respected brand Make a real impact on product quality and customer satisfaction Collaborate with a passionate, expert team Opportunities for career growth and continuous learning More ❯

and oversight to the PISL and TD. The General Manager will have full accountability for all aspects of the Companies including manufacturing, engineering, product development, sales, marketing, finance, and customer service. Core responsibilities include driving product management, research and development, new product introduction, promotional initiatives, business development, operational excellence, employee engagement, customer satisfaction, sustainable growth, revenue, and EBITDA. … with an emphasis on inventory, gross margin, and EBITDA; Lead full implementation of policy deployment and daily management across the businesses. Rapidly introduce daily management disciplines in sales, marketing, customer service, repair, and engineering functions; Conduct talent assessment and enhance the management team’s capabilities and competence through mentoring and training, and necessary top-grading to ensure the More ❯

/vendors/brands. Work includes L1 and L2/basic and intermediate level troubleshooting Demonstrated technical understanding of a broad range IT infrastructure environments Strong understanding of effective customer service Relevant technical knowledge of Windows 10 and Microsoft Office suite of products Ability to troubleshoot and resolve desktop hardware faults Build new laptop and have sufficient knowledge More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £30k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

them to the relevant departments or contacts Handling incoming calls from customers, engineers and internal departments Dealing with general queries or escalating them to the relevant team Sending out service reports to customers Inputting high volumes of data and uploading information onto a variety of portals/Excel spreadsheets Updating customer contact information on the database Providing all … to learn new systems. Strong communication skills and a hands on approach/can do attitude are essential to support the team, whilst also delivering a high level of customer service to clients. Company Benefits: 25 days holiday + Bank Holidays, free parking, pension scheme, hybrid working pattern in future For further information about this role, please call More ❯

in a large-scale residential broadband rollout across Liverpool. If youve got a background similar to a BT/Openreach engineer, enjoy variety in your day, and thrive on customer interaction, this is your opportunity to make a real impact connecting hundreds of homes to reliable, high-speed internet. Why Join Us? Youll be joining a project with purpose … helping deliver fast, reliable broadband to communities across Liverpool. Every day brings something new, from technical installations to customer interactions, with the satisfaction of seeing your work come to life immediately. Key Responsibilities of the Data Cabling & Telecoms Engineer: Youll take full ownership of data cabling and telecom installations from start to finish, ensuring every resident is left with … Installing, terminating, and testing CAT6A and fibre optic cabling within apartment blocks and common areas. Device Installation: Mounting and configuring Wi-Fi access points and VoIP phones for residents. Customer Service: Communicating clearly with residents, keeping disruption to a minimum, and representing the company with professionalism and courtesy. Compliance & Quality: Delivering work that meets the highest technical and More ❯

systems (Windows 10, Office Suite). Troubleshoot and resolve hardware/software issues (desktop, laptop, printer). Build and image laptops. Support mobile devices (iOS & Android). Maintain strong customer service and follow IT processes. Requirements: Prior IT support experience (L1/L2). Strong knowledge of Windows 10, Office Suite, and desktop hardware. Laptop imaging experience. Mobile More ❯

of support requests and resolutions. Requirements: Previous experience in a 1st line support or similar IT role. Strong problem-solving skills and ability to work independently. Excellent communication and customer service skills. Familiarity with ticketing systems and remote support tools. Ability to work in a fast-paced environment and manage multiple tasks. Apply now! For more job opportunities More ❯

management and vulnerability scanning Participate in hybrid working after probation Engage in a structured 3-year training plan to become a Cyber Essentials Assessor Desirable skills: Strong communication and customer service skills Basic understanding of IT systems and cyber security tools Ability to manage tickets and documentation Familiarity with Office 365 and WordPress Exposure to Cyber Essentials/ More ❯

German Speaking Customer Service Location: Liverpool (Office-based, Monday to Friday, 8:30am 5:00pm) Salary: £25,000 £27,000 (non-negotiable) commission Were recruiting on behalf of a leading international sales and marketing organisation that partners with some of the worlds biggest technology brands. Theyre looking for a fluent German-speaking Business Development Executive to join their More ❯

months. There has never been a better time to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Do you have good customer service skills? Anyone can become a Driving Instructor, recently we have recruited people from the following industries -Driving industry (HGV driver, delivery driver, van driver, LGV driver and bus More ❯

DOE, plus bonus. The Role: We are seeking a dynamic Head of E-commerce Operations/Operations Director to lead ecommerce strategy, drive operational efficiency, and enhance customer experiences within the supply chain. This is an exciting position to really help drive the various teams within the business and increase online sales. The role will be to improvement performance … appliances too. A completely different retail area can also be highly considered so new ideas can be brought into the company. Key Responsibilities: Manage ecommerce operations, fulfilment, logistics, and customer service. Optimise supply chain, inventory, and delivery processes. Ensure a seamless website experience in collaboration with IT and marketing. Expand into marketplaces using systems like Linnworks, connecting with Amazon … will be a new area so anyone that has previously set this up would be really beneficial. New ideas, making decisions based on data and fixing any supply chain, customer issues that may come up to ensure a smoother journey in future Proven ability to scale operations and implement process improvements. Strong leadership, problem-solving, and analytical skills. Why More ❯