9 of 9 Customer Service Jobs in Merseyside

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

role, combining people management with second-line technical support in a fast-paced business environment. You'll manage daily IT support operations, ensure excellent service availability during core business hours, and provide technical expertise across our infrastructure and end-user environments, supporting over 500 users across multiple locations. Responsibilities … Lead the UK & Ireland IT support team and daily operations Provide second-line desktop, server and Microsoft 365 support Manage incidents and service requests via the Global Helpdesk Ensure high service levels and customer satisfaction Support Windows 11, Windows Server, AD, and Teams telephony Travel regularly ...

Technology team. This is an excellent opportunity for a skilled IT professional who enjoys solving complex technical issues, mentoring colleagues, and delivering outstanding customer support. The Role Act as an escalation point for complex application and infrastructure issues. Provide technical support via phone, email and onsite assistance. Mentor … support junior Service Desk team members. Manage and resolve incidents, service requests and user issues efficiently. Maintain technical documentation and contribute to the firm's knowledge base. Liaise with third-party suppliers to ensure timely resolution of support tickets. Support business-critical applications, telephony systems and core ...

clients happy, productive, and secure. You’ll handle a mix of remote support, troubleshooting, and field engineering — making you a key player in our service delivery team. First & Second Line Support Be the first point of contact for incoming tickets and requests Fix issues across desktops, laptops, printers, mobiles …/IP, DNS, DHCP, VLANs), Hardware troubleshooting, Mobile device support (MDM, iOS, Android) A full UK driving licence Strong communication, problem-solving, and customer service skills Curiosity and a hunger to learn Confidence working face-to-face with clients Why Join Us? You’ll get a unique blend ...

education environments • Full UK Driving Licence and access to transport (essential) • Experience with Microsoft 365, Active Directory and Windows support • Strong troubleshooting and customer service skills • Experience supporting hardware, software and network issues • Ability to work independently and manage workload effectively Desirable: • VMware or Hyper-V exposure • Intune ...

relationships at all levels while driving commercial performance and delivering key initiatives. Youll also play a key role in representing the voice of the customer within PayPoint, ensuring we continue to evolve and deliver value for our retail partners. The role Managing and developing a portfolio of retail accounts … operations, product, IT) to deliver best-in-class partnerships Developing and supporting annual marketing plans for key accounts Acting as the internal advocate for customer needs and priorities Managing and resolving retailer issues, ensuring timely escalation where needed Keeping close to market trends and competitor activity to inform strategy ...

widest range of tools, specialist hire equipment, plant and support services everything for every job! An opportunity has arisen to join our IT Service Desk team. This team provides a single point of contact for our Group for all IT issues to be resolved. We may have started small … makes us the biggest and the best in the industry. We deal with thousands of customers every year providing them with a first class service and helping ensure they can successfully deliver their projects. Behind the scenes we work to ensure we constantly meet and exceed their expectations ...

Bank Holidays - Ongoing training and skill development - Workplace pension - Company sick pay (after 3 months probationary period) - Private Health Insurance after one year of service - Free membership with the gym next door to the company This is an exciting opportunity for an IT professional with a solid grasp … advancements in intelligent security systems, read on and apply today. The Role As an IT Support Engineer, youll provide technical assistance and high-quality service to customers using our high-end security systems. Following introductory training, youll liaise directly with customers, remotely diagnosing and resolving technical issues, handling tickets ...

part of a project team in delivering at a fast pace in a changeable environment • Strong understanding of the housing sector and in particular Customer Services. • A strong understanding of the housing sector and in particular Customer Services Why Riverside? At Riverside, we’re a housing association with ...