2 of 2 Customer Service Jobs in Bromsgrove

part of our client services team, providing on-site technical support to a range of businesses. This role blends hands-on IT troubleshooting with customer-facing service-no two days are the same. You'll be diagnosing issues, installing and configuring hardware/software, and ensuring our clients … Install and configure desktops, laptops, printers, and other peripherals Support network infrastructure: routers, switches, firewalls, and Wi-Fi Maintain documentation for client environments and service activities Collaborate with internal service desk and project teams Deliver outstanding customer service and communicate effectively What You'll Need: 2+ More ❯

grow and thrive. The MSP arm of Tela acts as an extension to our customers’ business, providing a robust, technically-sound and friendly support service to customers within a wide-range of industry sectors, from the legal industry, to charities to education. Role Description This is a full-time … looking for a hands-on technical engineer who enjoys a varied role, combining support and project work to meet the needs of our growing customer base. Duties include: Taking ownership for complex 3rd Line tickets assigned to you (directly assigned or escalated from 2nd Line) working with current technologies … such as Azure, Microsoft 365, what else would you add? Firewall management and networking Proactively involved in project work, including customer onboarding Maintaining a high degree of service for all support queries and adhering to all service management principles On site visits as required, for both scheduled More ❯