1 to 25 of 41 Customer Service Jobs in Worcestershire

and fostering innovation to improve both client and fee earner efficiency and IT experience. About The Role This role would suit someone with experience of running IT operations, IT Service or Infrastructure with experience of leading teams, who is able combine a strategic, pragmatic approach with practical experience whilst delivering technology services that fulfil our firm’s business objectives. … Role And Responsibilities Operational Management System Performance - Ensure all IT systems are reliable, secure, and optimised for performance. Service Delivery - Lead IT support functions to ensure excellent customer service, strong management incidents and requests in line with agreed SLAs. Managing Escalations and Major incidents and supporting change adoption. ITSM Tooling – own, manage and develop the ITSM tooling … needs and ensure IT services meet their requirements, this role calls for excellent verbal and written communication skills. Vendor Management – Develop and manage relationships with external IT suppliers and service providers, ensuring the firm receives high-quality services. Asset Management – Develop and manage a good asset management process. Governance and Security Security – Understand and continuously work closely with our More ❯

and strong communication is a must. You need to be both confident in writing and on the phone and able to talk customers through fault finding whilst having excellent customer service skills. Responsibilities: Provide support assistance for both hardware and software issues, remotely and in-person. Regularly travel to sites to provide support in-person. Collaborate with hardware … users. Flexible with travel requirements, including visits to non-local sites when necessary. Nice to haves: Understanding of 3CX and other VoIP/telephony platforms. Background in a Managed Service Provider (MSP) environment. Working knowledge of Linux-based systems and administration. Experience with Amazon Web Services (AWS) cloud infrastructure. Qualifications and Education Requirements: 2 Years in a helpdesk or More ❯

Social network you want to login/join with: Harris Health Alliance, a Harris Computer company, are recruiting for a Customer Support Manager on a permanent, remote-working basis. We’re seeking a Customer Support Manager to lead our Application Support team in delivering excellent service to our users. You’ll be responsible for overseeing day-to … day support operations, ensuring adherence to SLAs, coaching team members, and driving continuous improvement in customer satisfaction and service delivery. You’ll work closely with technical teams, product owners, and senior stakeholders to escalate issues, resolve systemic problems, and help roll out service improvements. What you will do In performing this role your core duties will include … but will not be limited to): Leading and managing the Application Support team, setting priorities, monitoring performance, and ensuring timely and effective resolution of customer issues Acting as an escalation point for complex or sensitive support queries, liaising with internal teams to drive resolution Monitoring and reporting on service desk KPIs, customer satisfaction, SLA compliance, and overall More ❯

Job Title Service Delivery Coordinator Location Worcester Salary - £27,000 - £30,000 dependant on experience About Our Client Our client is an award-winning company providing managed IT and telecommunication services to organisations across a range of industry sectors. Since launching in 2002, they have grown year on year, expanding their products and services as technology has developed, helping … organisations improve their business practices and profitability. About the Role Our client is seeking an experienced Service Delivery Coordinator to lead various technology-related projects, including fibre broadband service delivery operations for their IT and telecommunications projects. In this critical role, you will manage the entire customer journey, from initial service orders through network provisioning, installation … coordination, and service activation, ensuring the seamless delivery of projects, including high-speed fibre connections, while maintaining exceptional service quality and customer satisfaction. Key Responsibilities: Manage end-to-end service provisioning from initial customer request through live service activation. Conduct detailed address validation and location-specific service availability. Coordinate installations with internal technical More ❯

Job Title - Service Delivery Coordinator Location - Worcester Salary - £27,000 - £30,000 dependant on experience About Our Client Our client is an award-winning company providing managed IT and telecommunication services to organisations across a range of industry sectors. Since launching in 2002, they have grown year on year, expanding their products and services as technology has developed, helping … organisations improve their business practices and profitability. About the Role Our client is seeking an experienced Service Delivery Coordinator to lead various technology-related projects, including fibre broadband service delivery operations for their IT and telecommunications projects. In this critical role, you will manage the entire customer journey, from initial service orders through network provisioning, installation … coordination, and service activation, ensuring the seamless delivery of projects, including high-speed fibre connections, while maintaining exceptional service quality and customer satisfaction. Key Responsibilities: Manage end-to-end service provisioning from initial customer request through live service activation. Conduct detailed address validation and location-specific service availability. Coordinate installations with internal technical More ❯

Job Title - Service Delivery Coordinator Location - Worcester Salary - £27,000 - £30,000 dependant on experience About Our Client Our client is an award-winning company providing managed IT and telecommunication services to organisations across a range of industry sectors. Since launching in 2002, they have grown year on year, expanding their products and services as technology has developed, helping … organisations improve their business practices and profitability. About the Role Our client is seeking an experienced Service Delivery Coordinator to lead various technology-related projects, including fibre broadband service delivery operations for their IT and telecommunications projects. In this critical role, you will manage the entire customer journey, from initial service orders through network provisioning, installation … coordination, and service activation, ensuring the seamless delivery of projects, including high-speed fibre connections, while maintaining exceptional service quality and customer satisfaction. Key Responsibilities: Manage end-to-end service provisioning from initial customer request through live service activation. Conduct detailed address validation and location-specific service availability. Coordinate installations with internal technical More ❯

areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Service Advisor will be responsible for overdelivering on the customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide … a strong level of customer service. If you're able to think quickly on your feet, love to solve operational problems, have exceptional people skills, and have a passion for adventure, then we want you on the team. You will be front and center working with our customers every day to assist with service needs and coordinate with … teams. This role will require a dynamic and resourceful leader with excellent communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. Experience in training, process standardization, continuous improvement, and managing escalations is a plus. Responsibilities Promote team member understanding of company vision More ❯

you'll be a crucial part of our client services team, providing on-site technical support to a range of businesses. This role blends hands-on IT troubleshooting with customer-facing service-no two days are the same. You'll be diagnosing issues, installing and configuring hardware/software, and ensuring our clients' systems run smoothly. From desktop … escalate hardware and software issues Install and configure desktops, laptops, printers, and other peripherals Support network infrastructure: routers, switches, firewalls, and Wi-Fi Maintain documentation for client environments and service activities Collaborate with internal service desk and project teams Deliver outstanding customer service and communicate effectively What You'll Need: 2+ years in a technical support More ❯

Collaboration and Continuous Improvement Support advisers by following up with clients on action items, documentation, and account changes. Manage and coordinate administrative projects as required to improve workflow and service delivery. Assist in updating and refining internal processes to enhance efficiency and client experience. Supporting new system or software rollouts through testing or training assistance. Work collaboratively with colleagues … to ensure seamless and high-quality client service delivery. Skills and Qualifications Strong organisational skills and attention to detail. Excellent verbal and written communication skills. Professional and confident telephone manner. Ability to manage multiple tasks and priorities efficiently. Proficiency with client management systems and cashflow planning software. Comfortable liaising with clients and team members professionally. Willingness to learn new … 2x Get notified about new Client Services Representative jobs in Redditch, England, United Kingdom . Worcester, England, United Kingdom 3 weeks ago Birmingham, England, United Kingdom 1 week ago Customer Service & Asset Specialist UK and Ireland Dudley, England, United Kingdom 3 weeks ago Coventry, England, United Kingdom 1 day ago Coventry, England, United Kingdom 1 week ago Warwick More ❯

maintaining IT hardware Excellent communication skills with the ability to explain technical issues clearly Well organised, with the ability to prioritise and manage tasks independently Strong problem-solving and customer service skills Desirable Skills: Familiarity with SQL and database support Why Join Us? This is a varied and technical role with significant learning opportunities. You'll be a More ❯

maintaining IT hardware Strong communication skills with the ability to explain technical issues clearly Well-organised, with the ability to manage and prioritise tasks independently Excellent problem-solving and customer service skills Desirable Skills: Familiarity with SQL and database support Why Join Us? This is a varied and technical role with great learning potential. You'll work across More ❯

relationships, providing top-notch support, and making a genuine difference to the people you support, this role is for you! What Youll Do Working closely with our Head of Customer Services, youll be a trusted guide for our business clients, helping them navigate our user-friendly platform with ease. By building strong relationships and conducting regular check-ins, youll … team. Who You Are Youre a people-person with a knack for making complex ideas simple and approachable. You bring: Experience in a client-facing support, SaaS onboarding, or customer success role, ideally with some exposure to recruitment or HR technology. Excellent written and verbal communication skills, with a warm, reassuring approach that builds trust. A problem-solving mindset More ❯

Social network you want to login/join with: Are you a proactive and customer-focused individual with excellent communication skills? Do you thrive in a fast-paced manufacturing environment? We are currently seeking a talented Office Administrator to join our client's team in Pershore. In this role, you will be a crucial part of our client's … customer service team, ensuring that all interactions with customers are handled professionally and efficiently. This is a full-time, permanent position, offering a competitive salary and excellent benefits. Key responsibilities: Providing exceptional customer service by responding to enquiries and resolving issues promptly and accurately Processing customer orders, ensuring accuracy and attention to detail Working closely … with internal teams to ensure timely delivery of products and services Managing customer accounts and maintaining accurate customer records Proactively identifying opportunities to improve customer service processes and procedures Assisting with administrative tasks as required Requirements: Previous experience in a customer service role, ideally within a manufacturing or similar industry Excellent communication skills, both More ❯

resolve technical issues and ensure smooth day-to-day operations. As part of your development, you will build strong problem-solving skills, gain valuable technical knowledge, and develop excellent customer service abilities. These skills will not only contribute to the overall success of the Intelligence Sensing business unit in Malvern but will also provide you with hands-on … and personal results whilst working as part of a team.You should have excellent written and verbal communication skills with the ability to present ideas and information clearly. With a customer-focused approach you will be required to develop relationships and gain the confidence and cooperation of people within and outside the business. You will be proficient using Microsoft applications More ❯

The role entails active monitoring, maintenance and incident support of Sinara software applications for our clients operationally beyond standard business hours. Additionally, the role involves analysing, prioritising, and resolving customer support incidents, which may be for cloud-hosted or on-premise client applications. These incidents could relate to applications, data, or systems. Another facet of the role will be … incident resolution ·Transitioning issues to the standard-hours application support team ·Proactively collaboration in the incidents of all the members of the team ·Proactively updating support materials ·Contributing to customer service performance reports ·Documenting routine change requests ·Participating in application testing throughout the full test lifecycle ·Deploying, managing and updating AWS services and other cloud platforms ·Administering containerisation More ❯

an experienced and self-motivated Security Engineer to join their team in Worcester. This is an excellent opportunity for a dedicated professional with a passion for security technology and customer service, to work on a variety of high-profile projects within the Worcester area. The role involves installation, maintenance, and servicing of security systems, including CCTV, access control … and intruder alarms for both commercial and residential clients. Key Responsibilities Installation & Commissioning: Install, commission, and service a wide range of security systems including CCTV, access control, intruder alarms, and other integrated security technologies. Maintenance & Repairs: Conduct planned preventative maintenance (PPM) and reactive repair works, ensuring all security systems are fully operational and meet compliance standards. System Integration & Configuration … to meet client specifications. Diagnostics & Fault Finding: Quickly and efficiently diagnose and resolve faults, ensuring minimal disruption to clients. Provide technical advice and recommendations for system improvements or upgrades. Customer Interaction: Build strong relationships with clients, providing a high level of customer service. Offer technical support and training as required to ensure clients can fully utilise their security More ❯

operational supplier to UK defence and offer our services globally. This provides our team members with unique opportunities for international travel and engagement. We pride ourselves on delivering exceptional customer service by establishing a robust communication framework with our clients. Our organisational structure is designed to facilitate integrated solutions, managed through proven project management methodologies. PURPOSE OF ROLE … work with people at all levels. Self-confidant and assertive. Sound judgement and decision making ability. Ability to organise and prioritize a number of project simultaneously. Ability to understand customer requirements and to build good relationships 5-7 years within an engineering discipline. KNOWLEDGE & QUALIFICATIONS A degree qualification or equivalent in a relevant engineering discipline. Skilled in preparing technical … BENEFITS AND WORKLIFE BALANCE Competitive salary. Training & development opportunities. Apprenticeship programs. Company pension. Early finish on Fridays. Free guest accommodation in various locations (home and aboard). Birthday holiday. Service milestones. 25 days holiday, including 3 days Christmas closure, plus Bank Holidays (x8) Recruitment Reward Scheme. Flexible maternity options after month 9. Paid paternity leave. CANDIDATE PROFILE Our employees More ❯

couple of third parties to support this work so good communication skills and project management/coordination type skills. Collaboration across numerous departments. Top 3 skills: Project management, Communication, Customer Service Location - can be based anywhere but must be willing to travel nationwide (and hold a clean driving licence) to their offices as required. (expensed back via timesheets More ❯

accommodation across England and Scotland, including various types of housing and care homes. We also provide services like maintenance, care, and telecare, delivered by our dedicated employees committed to customer service. We offer an attractive employment package that supports your physical, mental, and financial health, including: 25 days annual leave (rising to 30 days) plus public holidays A pension … scheme with matching employer contributions Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Wellbeing support and tools An online platform for rewards, discounts, and wellbeing resources Employee Networks supporting inclusion and colleague support Salary: £37,414 plus an additional policy allowance of £12,964 per annum, increasing after 12 months, subject to performance More ❯

in Everest Group’s Talent Readiness for Next-Generation IT Services PEAK Matrix 2023. We also won four 2023 ISG Star of Excellence Awards, reflecting the highest standard of customer service excellence. Throughout this market-leading growth, we’ve maintained strong employee satisfaction - over 94% of our employees approve of the CEO, and 89% would recommend working at More ❯

Industrial IT Solutions (incorporating hardware, software and services), with a client list that reads like a ‘who’s who?’ of major blue chip organisations and is totally dedicated to customer service. We have a strong culture of employee engagement and personal development. We are now seeking an individual who can join our Marketing Team whilst studying towards a BSc More ❯

Social network you want to login/join with: Customer and Technical Support Representative, Bromsgrove col-narrow-left Client: iGPR Technologies Ltd Location: Bromsgrove, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 16a25bccdbf7 Job Views: 15 Posted: 22.06.2025 Expiry Date: 06.08.2025 col-wide Job Description: Job Description As a Customer and … Technical Support Representative, you play a crucial role in ensuring customer satisfaction and resolving technical issues related to our software and products. You will be responsible for providing outstanding customer support, handling technical inquiries, and collaborating with various teams to ensure prompt issue resolution and product improvement. Job Requirements Excellent customer service skills with a strong … commitment to customer satisfaction. Solid IT skills and an interest in technology, preferably with experience in software support or technical assistance. Ability to troubleshoot and solve technical problems independently or in collaboration with the development team. Strong organisational skills and attention to detail to effectively handle multiple customer inquiries simultaneously. Exceptional verbal and written communication skills to convey More ❯

Contract - 6 Months initial - Inside IR35 - 1st and 2nd Line - Great Customer Service Essential - Onsite nr Worcester - £280 - 300 per day We are hiring for a technical support analyst to join a business that have grown recently. You will need to be able to drive as the site is only really accessible by car and the role is … good technical experience and need someone with strong M365 experience, networking and Endpoint but also someone that really understands processes and process improvement. This role is delivering a brilliant customer service to the internal stakeholders, so you'll need to be the face of IT to the business. The environment and sector are less important but it will … imperfect and need resolutions so someone that is inquisitive and has a problem mindset would be helpful. Technical skills are O365, Endpoint and some networking really and then the customer support piece in addition to this. Please apply now for more information. Please note it is on-site 5 days per week. More ❯

Corporate Marketing About Us: Fusion Communications is a leading provider of innovative telecoms solutions, helping businesses enhance their communication strategies with cutting-edge technology.We pride ourselves on delivering exceptional customer service and building strong client relationships.As part of our on-going growth, we are looking for a proactive and driven Telemarketerto join our team. Role Overview: Want to … Band 4 Team Co-Ordinator - Yewcroft CMHT Birmingham, England, United Kingdom 1 week ago Derby, England, United Kingdom 4 days ago Birmingham, England, United Kingdom 2 days ago Retail Customer Service Associate- AI Trainer Ilkeston, England, United Kingdom 1 day ago Birmingham, England, United Kingdom 3 weeks ago Secretary – Commercial Property – Birmingham Hilton, England, United Kingdom 4 days … Midlands, England, United Kingdom 4 weeks ago Birmingham, England, United Kingdom 1 week ago Birmingham, England, United Kingdom 1 week ago Risley, England, United Kingdom 2 weeks ago Retail Customer Service Associate- AI Trainer Burton Upon Trent, England, United Kingdom 2 weeks ago Birmingham, England, United Kingdom 8 hours ago Birmingham, England, United Kingdom 9 hours ago Four More ❯

Domitek Inc is seeking a licensed Alarm System/Electronic Security Technician to join our rapidly expanding team. We make security simple for our clients by providing white glove service and tailored solutions to meet their unique needs. Our team embodies our core values of integrity and transparency by always working safely and doing the right thing for our … License NICET certifications 2-5 years of field experience OSHA 10 certification Other Qualities Needed Strong attention to detail and self-motivation Excellent written and verbal communication skills Strong customer service skills Ability to follow oral and written instructions Ability to work independently and as part of a team, including mentoring apprentices Commitment to safety and proper operation More ❯