16 of 16 Customer Service Jobs in Worcestershire

Senior Director of Customer Service UK Where do people love what they do, and being great at what they do? At Swisslog, that's where! Our teams are the heart of a world-leading Robotics company that's harnessing the power of technology to shape the future of intralogistics. The result? We're transforming performance and efficiency for … globe, giving them the vital edge in their markets. Responsibilities Make an impact This is an exciting opportunity for a highly skilled and experienced individual to lead the UK Customer Service department. You will be part of the EMEA Customer Service management team and will take ownership of developing and executing the Head of Customer Service role within the UK. You will have profit and loss responsibility with the authority and scope to make decisions. This position will be responsible for generating and executing an approved business plan to ensure a healthy growing business. The successful candidate will oversee the development and growth of the department by observing the market and identifying future More ❯

Customer Service Agent £26,000 - £28,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be key in delivering outstanding customer service to major brands, while also … developing and maintaining strong relationships. You will gain understanding of their telecom requirements and ensure the needs are met. Key Responsibilities Providing proactive and customer focused support, through a ticketing system and by phone Liaising directly with suppliers and service providers to help resolve escalated issues Proactively monitoring tickets and taking agreed actions to support customers Ensure customers … and their users are kept up to date on the progress of orders Helping the business to drive continuous improvements in service delivery Developing and maintaining strong relationships with our customers Maintaining accurate records, updating service tickets and systems Monitoring and ensuring delivery of contracted KPIs and SLAs What You ll Need Minimum of 3 years experience in More ❯

Customer Service Agent £26,000 - £28,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be key in delivering outstanding customer service to major brands, while also … developing and maintaining strong relationships. You will gain understanding of their telecom requirements and ensure the needs are met. Key Responsibilities Providing proactive and customer focused support, through a ticketing system and by phone Liaising directly with suppliers and service providers to help resolve escalated issues Proactively monitoring tickets and taking agreed actions to support customers Ensure customers … and their users are kept up to date on the progress of orders Helping the business to drive continuous improvements in service delivery Developing and maintaining strong relationships with our customers Maintaining accurate records, updating service tickets and systems Monitoring and ensuring delivery of contracted KPIs and SLAs What You’ll Need Minimum of 3 years’ experience in More ❯

Customer Success Manager £30,000 - £35,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be reporting to the Customer Success Team Manager, managing a portfolio of customers and … ensuring smooth and efficient delivery of services to support the business. You will play a vital role in expanding the Service Delivery Team. Key Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic … virtual (Teams) reviews and mobile health checks. Monitor, action and follow through to resolution, actions deriving from customer engagement. Act as the escalation point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding More ❯

Customer Success Manager £30,000 - £35,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be reporting to the Customer Success Team Manager, managing a portfolio of customers and … ensuring smooth and efficient delivery of services to support the business. You will play a vital role in expanding the Service Delivery Team. Key Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic … virtual (Teams) reviews and mobile health checks. Monitor, action and follow through to resolution, actions deriving from customer engagement. Act as the escalation point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding More ❯

key, and excellence is non-negotiable. Create impact. Drive change. Grow with Payara. Role Overview As a TechnicalSales Engineer, you will be responsible for delivering technical expertise and exceptional customer service to drive sales and meet company targets. You will work closely with clients to understand their technical needs, provide tailored solutions, and deliver compelling product demonstrations, while … collaborating with sales and service teams to achieve business goals. Summary Details Role: Technical Sales Engineer Seniority: Mid-level Location: UK(100% Remote) Compensation: Rate dependent on local market location and experience What You Will Be Doing Deliver engaging technical presentations and live demonstrations to prospects and customers, explaining product features and benefits. Support sales executives in solution selling … by matching customer requirements to proposed solutions. Understand clients' technical needs and provide tailored solutions to meet those needs. Answer customer queries on technical issues, including backline ticket resolution. Maintain up-to-date knowledge of Payara's offerings and competing products to effectively position solutions. Collaborate with sales and service teams to achieve company targets and personal More ❯

Account Manager £30,000 - £35,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be reporting to the Account Team Manager, managing a portfolio of customers and ensuring smooth and efficient … delivery of services to support the business. You will play a vital role in expanding the Service Delivery Team. Key Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic virtual (Teams) reviews and … mobile health checks. Monitor, action and follow through to resolution, actions deriving from customer engagement. Act as the escalation point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding of new customers and More ❯

Account Manager £30,000 - £35,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be reporting to the Account Team Manager, managing a portfolio of customers and ensuring smooth and efficient … delivery of services to support the business. You will play a vital role in expanding the Service Delivery Team. Key Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic virtual (Teams) reviews and … mobile health checks. Monitor, action and follow through to resolution, actions deriving from customer engagement. Act as the escalation point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding of new customers and More ❯

The DST Apprentice plays a key role in supporting the effective use of digital technologies and data across TDM’s business functions. Working within the Customer Experience – Business Support team, the role focuses on supporting the wider TDM team, to improve productivity, enhance customer service, and enable data-driven decision-making. Role Support the development, optimisation, and … Year 6 Months Positions Available 1 Closing Date Friday, 22nd August 2025 Start Date Monday, 15th September 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Analytical skills Logical Team working Initiative Patience Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential) About the More ❯

About us: Advanced Water Company is a trusted omnichannel distributor specializing in unvented spares, serving national and independent merchants, contractors, and online consumers. Renowned for exceptional customer service and technical expertise, we ensure consistent quality and environmental responsibility. Our commitment to staff development, teamwork, and a healthy work environment drives our continued growth and success. We prioritize fair More ❯

core values. Maintaining accurate client information within the CRM database. Recording call details and sales information for future reference. Experience: Proven track record in telesales or similar sales/customer service roles. Exceptional verbal and written communication skills. Ability to quickly grasp product/service knowledge and articulate it to prospects. Meticulous attention to detail. Strong organisational … skills with the ability to prioritise tasks effectively. A passion for delivering outstanding customer service. Innovative mindset with a willingness to contribute ideas. Goal-oriented and hardworking. Rewards and Benefits: Perks : Enhanced maternity and paternity 25 days holiday + bank holiday Death in Service Flexible working arrangements. Comprehensive benefits package. Opportunities for career advancement. Option to purchase additional … holiday days. This role presents an exciting opportunity to be part of a growth journey and contribute to expanding service offerings Sound good? If you're ready to take on a rewarding challenge in a supportive environment, please contact Jack at Four Squared Recruitment on (url removed) or (phone number removed More ❯

closely with company directors to shape our ecommerce strategy while overseeing day-to-day performance. Key Responsibilities: Lead & mentor our in-house teams: Digital Marketing (SEO, PPC, Social, Email), Customer Service, Web Development, Content, and Visual Media. Oversee operations across five ecommerce websites and marketplace channels (UK & international). Develop & execute a sustainable marketplace strategy, identifying growth opportunities. … Enhance the customer journey (UX), improving navigation, search, and merchandising to boost conversions. Monitor KPIs & analytics, using GA4, CRM tools, and marketplace data to drive actionable insights. Strengthen affiliate & partner relationships, aligning collaborations with business strategy. Expand social commerce, ensuring content and advertising remain fresh, engaging, and on-brand. Collaborate with directors on strategic projects, campaign planning, and performance … mindset, comfortable with GA4, CRM systems, and ecommerce dashboards. Organised & proactive, with a keen eye for optimising processes and workflows. Up to date with ecommerce trends, social media, and customer experience innovation. What We Offer: Competitive salary (£45K–£50K) 5 weeks’ holiday bank holidays Free parking Generous staff discount across our brands A supportive, friendly team in a long More ❯

a recent graduate, experienced apprentice or anyone with SaaS experience in a similar role such as IT Support, Technical Support, 1st Line Support, 2nd Line Support, Application Support or Customer Service. Technical Support Analyst Location: Hybrid working role - 4 days office based in our Redditch offices (B98 9NR) Salary: Up to £26,000 Enhance your technical knowledge by working … wider team where required. This is an exciting opportunity to play a key role in keeping our live software running smoothly, build strong relationships with our partners, and maintain customer satisfaction by ensuring issues are resolved efficiently and effectively. If you are passionate about delivering excellent customer service while expanding your technical expertise, we'd love to … and telephone. Accurately log, track and resolve issues in a timely manner, working within the help desk agreed SLA's. Work with our technical team to address and resolve customer faults and queries with our live software, escalating complex issues where needed. Receive our monitoring alerts and recognise what actions need to be taken. Use and update the FAQ More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

our customers. We: Provide 5-star rated web hosting services Keep our products accessible and industry-leading Offer a diverse range of products to allow customers to grow Are customer-obsessed, offering multi-channel exceptional support Our values The five characteristics that drive our behaviours and the heart of our business culture; We put our customers at the heart … B2B environment. Proven track record in solution sales. Disciplined, organised and self-motivated with good time management abilities Capability of investigation and outbound communication to find new prospects. Excellent customer service and account management skills. Meet or exceed sales targets on a consistent basis. Exceptional written and verbal skills. Resilient with the ability to problem solve. Strong IT More ❯

+ Car Allowance + Excellent Benefits We are a well-established engineering-focused technology provider with a strong reputation for delivering high-quality network solutions and excellent customer service. For over 30 years, we have been helping organisations design, implement and support enterprise networking solutions, covering LAN, WAN, Wi-Fi, Collaboration and Security. As part of our continued growth More ❯