17 of 17 Customer Service Jobs in Worcestershire

We are working with a fast-growing, forward-thinking IT & Telecommunications Managed Service Provider delivering cutting-edge solutions to clients across multiple sectors. Our clients growth is powered by a relentless focus on customer service, innovation, and a supportive team culture. As they expand, they are looking for a motivated 1st Line IT Support Engineer to be … Key Responsibilities Respond to and resolve 1st line support tickets via phone, email, and remote tools Troubleshoot hardware, software, networking, and connectivity issues Log and track incidents using the service desk platform Escalate complex issues to 2nd/3rd line teams when required Assist with user account management (Active Directory, Microsoft 365) Deliver excellent customer service at … re Looking For 12-24 months experience in a similar 1st line support or helpdesk role Strong knowledge of Windows OS, Microsoft 365, and basic networking Excellent communication and customer service skills Ability to prioritise and manage multiple tasks in a fast-paced environment A proactive, positive attitude and eagerness to learn Relevant certifications (e.g., CompTIA A+, Microsoft More ❯

Job Title: Service Desk Team Lead Location: Worcestershire Salary: £50,000 per annum + benefits We are partnering with a fast-growing Managed Network Services Provider seeking an experienced Service Desk Team Lead to oversee and manage their service desk operations. This is a fantastic opportunity to lead a technical support team, ensuring excellent service delivery … across a range of client networks and IT systems. Role Overview As the Service Desk Team Lead, you will manage the daily operations of the service desk, providing leadership and guidance to a team of technical support engineers. You will act as an escalation point for complex technical issues, maintain service quality, and help drive continuous improvement … initiatives. Key Responsibilities Lead, coach, and manage a team of service desk engineers to deliver first-class support. Act as a technical escalation point for complex issues, particularly around Cisco routers, switches, firewalls, VPNs, and other networking equipment. Monitor and maintain service levels (SLAs, KPIs) and ensure consistent, high-quality support. Collaborate with clients and internal teams to More ❯

hardware, software, and network issues efficiently for employees across uk locations whilst liaising with third party companies to ensure computer and telephony systems and software are operating to agreed service levels. Occasional travel to different sites will be required, so must have a driving licence. What you'll need to succeed Experience supporting and maintaining IT infrastructure, networks and … accounts/active directory/azure entra IDWindows Server (desirable)Windows 10 and aboveMicrosoft Office and other software productsMobile Device Management (Tablets, Mobile Phones)Understanding Security principlesThis role is customer-focussed, so a strong background/focus on customer service will be key to this opportunity. What you'll get in return £30,000 per annum What More ❯

target prospects and existing customers for new business cross-sell and up-sell opportunities. Position our clients services and solutions to prospects and customers using a consultative approach Manage customer accounts giving high levels of customer service Understand our clients value proposition, how it fits in the market place and communicate it to customers and prospects. Create More ❯

core values. Maintaining accurate client information within the CRM database. Recording call details and sales information for future reference. Experience: Proven track record in telesales or similar sales/customer service roles. Exceptional verbal and written communication skills. Ability to quickly grasp product/service knowledge and articulate it to prospects. Meticulous attention to detail. Strong organisational … skills with the ability to prioritise tasks effectively. A passion for delivering outstanding customer service. Innovative mindset with a willingness to contribute ideas. Goal-oriented and hardworking. Rewards and Benefits: Perks : Enhanced maternity and paternity 25 days holiday + bank holiday Death in Service Flexible working arrangements. Comprehensive benefits package. Opportunities for career advancement. Option to purchase additional … holiday days. This role presents an exciting opportunity to be part of a growth journey and contribute to expanding service offerings Sound good? If you're ready to take on a rewarding challenge in a supportive environment, please contact Jack at Four Squared Recruitment on (url removed) or (phone number removed More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £27k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

staff and students, ensuring IT systems run smoothly and efficiently. Key Requirements: Proven industry experience in IT support. Strong troubleshooting skills with hardware, software, and networks. Excellent communication and customer service skills. Must hold an Enhanced DBS (required for working in schools). Responsibilities: Act as the first point of contact for IT queries. Resolve common IT issues More ❯

set out to deliver professional data networking services to the highest standards. Since incorporation, the company has made impressive progress towards this vision offering world-class networking solutions and customer service across the UK and overseas. Building on proven success with large retailers, manufacturers, government, healthcare, and other organisations in the UK, projects and clients now extend throughout … knowledge of the solutions being sold. Have proven background of in-person direct/field sales (engaging with clients at their placesof business). Be able to develop new customer relationships and bring existing relationships to our client. Be able to work independently. Be new business driven. Be willing to travel to customers' sites. Be proficient in verbal and More ❯

set out to deliver professional data networking services to the highest standards. Since incorporation, the company has made impressive progress towards this vision offering world-class networking solutions and customer service across the UK and overseas. Building on proven success with large retailers, manufacturers, government, healthcare, and other organisations in the UK, projects and clients now extend throughout … knowledge of the solutions being sold. Have proven background of in-person direct/field sales (engaging with clients at their placesof business). Be able to develop new customer relationships and bring existing relationships to our client. Be able to work independently. Be new business driven. Be willing to travel to customers' sites. Be proficient in verbal and More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

manufacturers installation guideline systems Carry out all works as instructed safely to meet quality and productivity against programmes Always portraying a professional image and ensuring the highest levels of customer service in line with NG Bailey values Ensure timely completion of all required documentation, i.e. time sheets What we're looking for: Able to work as part of More ❯

Design, implement, and test high-quality software solutions, ensuring seamless integration with hardware and delivery to agreed timelines and requirements. Collaboration & Support: Work closely with R&D, manufacturing, and customer-facing teams, providing technical expertise and resolving software-related issues. Project Planning: Contribute accurate timescale estimates and progress updates to the R&D Manager, helping shape development strategies and … a deep understanding of the wider software suite, platforms, and tools. Documentation: Create and review user-facing documentation, including manuals and release notes, to support product management, manufacturing, and customer service teams. Key Skills Experience with embedded Linux especially with Yocto and Debian frameworks. Extensive Python programming experience. Excellent C/C++ programming skills with secondary experience with More ❯

set out to deliver professional data networking services to the highest standards. Since incorporation, the company has made impressive progress towards this vision offering world-class networking solutions and customer service across the UK and overseas. Building on p... More ❯

set out to deliver professional data networking services to the highest standards. Since incorporation, the company has made impressive progress towards this vision offering world-class networking solutions and customer service across the UK and overseas. Building on p... More ❯

set out to deliver professional data networking services to the highest standards. Since incorporation, the company has made impressive progress towards this vision offering world-class networking solutions and customer service across the UK and overseas. Building on p Increase your chances of an interview by reading the following overview of this role before making an application. Please More ❯

holiday plus bank holidays - Work placed pension scheme This is a permanent position following a successful probationary period. We are looking for a committed and reliable candidate with good customer service skills. To apply, please email your CV to Dave Woods at Kingfisher Recruitment Specialists. More ❯

+ Car Allowance + Excellent Benefits We are a well-established engineering-focused technology provider with a strong reputation for delivering high-quality network solutions and excellent customer service. For over 30 years, we have been helping organisations design, implement and support enterprise networking solutions, covering LAN, WAN, Wi-Fi, Collaboration and Security. As part of our continued growth More ❯