2 of 2 Customer Service Jobs in Canary Wharf

needs, while automating workflows with Power Automate. Build scalable data models within Dataverse to ensure optimal data storage and system performance. Customize Dynamics 365 Customer Service applications to align with specific requirements, including the creation of plugins, workflows, and business rules. Integrate Dataverse with external systems through APIs … the latest Power Platform advancements, particularly within the insurance sector, to ensure solutions remain cutting-edge. Provide third-line technical support, managing incidents and service requests to meet SLA commitments and maintain system reliability. Document technical processes, known issues, and workarounds while maintaining a robust knowledge base and operational … access and identity management, as well as ensuring compliance within Azure DevOps environments to maintain secure and reliable workflows. In-depth understanding of core service management concepts, including Change Management, Incident Management, and other ITIL-aligned processes, to ensure efficient and effective system operations and support. More ❯

engineering platforms * Applying Agile software development methodologies and principles, including work estimation techniques * Working closely with key stakeholders and providing a high level of customer service in a friendly, professional manner * Leveraging strong analytical abilities and creative problem solving * Learning new tools and technologies with a high degree More ❯