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Technical Support Engineer

Hiring Organisation
Populus
Location
Portadown, Armagh City Banbridge and Craigavon, County Armagh, United Kingdom
Employment Type
Permanent
Salary
£30000/annum
days followed by two nights (6am-6pm/6pm-6am), 12-hour shifts 100% office-based Key Purpose of the Job: Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. Reducing the number of calls passed … users and engineers, both internally and externally. To ensure prompt and accurate information is scheduled. To prioritise workload and meet contractual deadlines. To answer customer telephone calls, ensuring internal customer service standards are met. Any other reasonable requests from the line supervisors and the Head of Service ...