22 of 22 Customer Service Jobs in Northern Ireland

Service Desk Analyst - Newtownabbey/Hybrid - Temporary - £16.00 Per Hour - 13th July start REED Technology are delighted to partner with one of the largest IT organisations in the UK, delivering cutting-edge technological and software-related solutions for their clients. Due to an increase in projects we require additional … service desk analysts to join the already successful IT team for an initial period of 3 months with the chance to be extended or made permanent. As the first point of contact for clients with technical queries, this is the perfect opportunity for someone looking to kickstart their career ...

help relocate the right Candidate to Belfast, Northern Ireland as this is an office Based Role - So relocation is required.** Role & Responsibilities: Providing customer support via telephone, e-mail and other methods in Welsh and English. Ensuring a high level of customer service to our candidates … clients. Resolving customer queries on a first call resolution basis. Where first call resolution isn’t possible, ensuring that you follow relevant escalation procedures. Following your assigned daily schedules and tasks. Taking part in in motivational activities. Using and implementing feedback given during monitoring and coaching sessions. Ensuring data ...

environment, enjoys solving technical challenges, and has a naturally inquisitive mindset when it comes to all things IT. Youll work closely with a diverse customer base across Northern Ireland and beyond, supporting a wide range of infrastructure, cloud technologies and desktop environments. No two days are the same. … issue, the next youre troubleshooting Azure services or deploying a Windows Server environment. As a Microsoft partner, we pride ourselves on delivering exceptional customer service alongside proactive IT management and strategic support. Youll have access to ongoing training, vendor accreditations and opportunities to further develop your technical expertise ...

Service Desk Analyst – Newtownabbey/Hybrid – Temporary - £16.00 Per Hour – 13th July start REED Technology are delighted to partner with one of the largest IT organisations in the UK, delivering cutting-edge technological and software-related solutions for their clients. Due to an increase in projects we require additional … service desk analysts to join the already successful IT team for an initial period of 3 months with the chance to be extended or made permanent. As the first point of contact for clients with technical queries, this is the perfect opportunity for someone looking to kickstart their career ...

Helpdesk - Customer Service Location: Hillview House, 61 Church Road, Newtownabbey, BT36 7LQ Hours: 37.5 hours, Monday to Friday, shifts between 8am-5pm. Contract: Temporary Pay: £16.00 per hour Start Date: July Our client is one of the UK's leading IT organisations, delivering innovative technology and software solutions … vital role in supporting a major transformation programme across the business. What you'll be doing You'll be central to ensuring every customer receives a high-quality support experience. This role focuses on assisting users across a specialist project, providing guidance and resolving technical issues as they return ...

kind of place where you can make an impact and grow your career. Position Overview This role is responsible for delivering exceptional service to our merchants, partners, and resellers. You will respond to inbound enquiries regarding daily deposits, month-end statements, Payroc products, deposit status updates, and related account … your wider team. Collaboration is central to how we work, and you will help and support colleagues to provide a consistent and high-quality service experience. Duties and Responsibilities Merchant Support Analyse payment-related issues, assist with disputes, and provide sustainable solutions. Collaborate with internal teams such as Technical ...

customers, as well as delivering social value to the UK with our products and services. Thales currently have an opportunity for a Service Delivery Manager (SDM), based out of our Belfast site. Service Delivery Managers are responsible for managing and delivery of Service-related Programmes and work … Repairs, to the provision of an overarching support capability. The SDM plays a vital role in developing the business as a long-term progressive service provider, building strong customer relationships, acting as the bridge between the Customer and our operational delivery teams. As an SDM youll report ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Field Service Engineer – EPoS & IT Support Belfast Area Barron McCann Ltd is a trusted, award-winning IT service provider delivering end-to-end EPoS and IT support solutions—from helpdesk to rapid on-site response. We proudly support some of the UK’s most recognisable brands across Retail … Hospitality, and Banking. Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service. What’s in it for you? Company vehicle and fuel card Monthly and quarterly bonus schemes Overtime opportunities ...

Support Leader to take ownership of End User Services across a large and complex enterprise environment, leading a high-performing support team while driving service excellence, innovation, and continuous improvement. This role combines hands-on operational leadership with strategic service delivery, offering the chance to influence technology adoption … users. Take ownership of on-site support operations, ensuring incidents, requests, problems, and changes are managed effectively and in line with agreed service standards. Oversee support across desktop environments, end-user applications, mobile technologies, and workplace IT services. Act as the primary point of leadership for End User Services ...

Group are delighted to be partnering with a rapidly growing and customer-focused IT Services business to recruit an Account Manager to join their Commercial Team. This is an exciting opportunity for a commercially driven professional with experience in account management and IT solution sales to play … role in supporting the company's ambitious growth plans while developing long-term client partnerships across a diverse customer base. This innovative technology business has built a strong reputation for delivering tailored IT, cloud, and cyber security solutions to clients across multiple sectors and continues to invest in people ...

achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. Role Overview The primary responsibility of a Service Desk Analyst is to be the primary point of contact for internal users needing technical support, responsible for accurate ticket logging, troubleshooting, and resolving issues … higher-level support, and contributing to the knowledge base. Role Responsibilities Provide appropriate technical support to resolve/log IT related Incidents and Service Requests on first contact where appropriate using the Service Now IT Service Management portal. Provide accurate answers that can be understood by Business ...

/ITSM best practices. Drive continuous improvement initiatives, including automation, tooling enhancements, and innovation programmes. Coordinate local technology projects, office support activities, and regional service delivery initiatives. Essential Experience & Skills Proven leadership experience within End User/Desktop Support environments. Strong technical knowledge of Windows environments, Microsoft Office, Active … Directory, SCCM/App-V, and end-user hardware. Experience working in large, fast-paced, business-critical organisations. Strong understanding of ITIL-aligned service management processes. Excellent stakeholder management, communication, and customer service skills. Desirable Experience Experience within financial services, investment banking, or trading environments. Exposure ...

Diagnose, troubleshoot, and resolve application and system problems, acting as the primary point of contact for incidents disrupting business application services. Deliver excellent internal customer service by applying strong support skills alongside business and technical knowledge to triage issues, escalate where appropriate, and drive timely resolution. Proactively manage … permit-to-operate sign-offs on each application release. Monitor and respond to tickets submitted through the incident management system, prioritising and handling service requests and incidents effectively. Troubleshoot alerts and escalate unresolved issues to the appropriate team, providing relevant diagnostic information to aid resolution. Perform daily health checks ...

support environment Strong troubleshooting and problem-solving skills Experience with Microsoft 365 administration Knowledge of Active Directory/Entra ID Excellent communication and customer service skills Full UK driving licence and access to a vehicle Desirable: Power BI exposure Microsoft Intune/Endpoint Manager experience ERP systems exposure ...

enterprise networks, strong career progression, shift allowance, and hands-on technical experience within an established operations team. Essential: Previous experience in a NOC, Service Desk, or IT Support environment Strong troubleshooting skills across networking and IT infrastructure Good understanding of networking fundamentals (TCP/IP, routing, switching) Strong communication … customer service skills Ability to work rotating day/night shifts Eligible to obtain security clearance Desirable: CCNA or equivalent networking certification Windows OS and Server support experience Familiarity with ITIL service management environments Experience using network monitoring tools Previous exposure to critical infrastructure or high-availability ...

exciting opportunity to work on a cutting-edge retail technology project, ensuring installations are completed accurately and efficiently while delivering an excellent customer experience. What you'll be doing: Travel to retail sites across the UK to install ESEL systems. Follow detailed installation plans and scripts for precise setup. … Conduct site surveys and verify installation accuracy. Maintain high standards of quality and compliance throughout the process. Represent the company professionally and provide outstanding customer service. Training We'll fully support you from day one with hands-on experience, and on-the-job training, as well as providing supporting ...

design of IT solutions, cloud and cyber security services. You will build successful relationships with internal stakeholders, partners and existing clients. Attend regular customer visits either onsite or remotely. You will prepare and present customer proposals and presentations at all levels. Create and maintain a sales forecast detailing … will have a working knowledge within an IT or Tech sector. You must be a strong communicator, with a passion for delivering excellent customer service and building trusted client relationships. Demonstrated experience as a successful business to business account manager selling IT solutions, with a strong track record ...

Strong knowledge of hardware installation, troubleshooting, and repair coordination Familiarity with ticketing systems (ServiceNow preferred) Ability to follow defined processes, scripts, and policies Excellent customer service and communication skills Ability to work independently as well as part of a team Proactive approach to maintenance and issue prevention Full ...

opportunities to make it happen. Essential Criteria Strong research, writing and communication skills. Ability to work in a fast-paced and changeable working environment. Customer service experience (comfortable working with senior management and business owners). Exceptional organisational skills and strong attention to detail. Desire to travel ...

bias towards either Fire or Intruder, although single-discipline engineers (Fire only or Intruder only) are also encouraged to apply. The position covers service and installation, primarily across Belfast and the wider Northern Ireland region. Benefits Fire & Intruder Engineer Competitive basic salary up to £38,000 Strong … provided (optional personal use) Paid travel time (30-minute deduction each way) 20 days holiday plus your birthday off, rising with length of service Call-out rota 1 in 12 (low call-out volume) Sick pay Standard working hours: 8:30am 5:00pm (30-minute lunch) Responsibilities - Fire & Intruder ...

Helpdesk - Customer Service Location: Hillview House, 61 Church Road, Newtownabbey, BT36 7LQ Hours: 37.5 hours, Monday to Friday, shifts between 8am-5pm. Contract: Temporary Pay: £16.00 per hour Start Date: July Our client is one of the UK's leading IT organisations, delivering innovative technology and software solutions ...