1 to 25 of 237 Customer Service Jobs in Northern Ireland

Do you want to help diverse organisations to implement effective and efficient customer service transformation strategies, thinking creatively to solve client issues? Deloitte Digital is building a team of talented individuals to deliver impactful customer service transformation. If you have experience in designing and implementing effective … strategies, optimising service delivery, and leveraging technology, this could be the role for you. Part Business. Part Creative. Part Technology. One hundred per cent Digital. At Deloitte Digital, we connect technology with creativity to deliver better outcomes for both our business and the clients we work with. Together with … guiding us to deliver impact how and where it mattersmost . Connect to your opportunity We are looking for people who are passionate about service transformation; bring out the best in others, and can adapt to change whilst maintaining standards, integrity and a positive working culture. You will work More ❯

Views: 5 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description: Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that … required to improve Sales Operations business processes across Europe through defining, documenting, and implementing an improvements program that delivers efficiency & effectiveness benefits to the customer service teams. The role requires you to identify efficiency & adoption improvements of Salesforce, the rollout, maintenance, and support of the Telephony system integrated … into Salesforce CRM, EDI process and adoption improvements and any other initiatives related to the European customer service transformation program. You will have excellent knowledge of Salesforce, and experience in driving continuous improvement initiatives across multiple regions, ideally from within relevant industries. As a results orientated, team player More ❯

busy offices in East Belfast & Lisburn Road Belfast, Co Antrim. The Job : In your new role you will provide our customers with an excellent customer journey. You will be dealing with customer enquiries from all sources, converting these into appointments for the team of Mortgage Advisers, and working … start professional mortgage advice qualifications, and a long term career in financial services. You will have the following experience/skills: Excellent sales/customer service experience. A proven track record of working in a busy mortgage administration or banking customer service role. Good knowledge of … be a positive, friendly, multitasker who is able to work independently, and as part of a team. A minimum of 4 years sales/customer service experience or banking customer service experience plus a Minimum 5 GCSEs or equivalent at grade C and above, must include More ❯

Social network you want to login/join with: Customer Success Consultant- Fully Remote- United Kingdom, belfast col-narrow-left Client: Leasepath Location: belfast, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description … and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power … real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will More ❯

multi-national leader in the manufacturing space, has an immediate need to employ a Power BI analyst. This newly created role focusses on improving customer processes to automate the customer service function. This role will bridge the gap between IT Infrastructure and data insights to improve service offering to customers through reports, data and better understanding of customer needs. The successful candidate will be analytical, and data driven to improve supply chain channels utilising ERP to manage and integrate core business processes. This role will be a mixture of data analysis, using Power BI and … customer service to improve service offering to customers through data, analysing trends and refining data to automate systems and speed up processes. Key Responsibilities: Customer Support: Respond to customer inquiries via phone and email, in a professional and timely manner. Bring different ways of thinking More ❯

keeping people connected; we’re about making every interaction meaningful. As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best. What You’ll Be Doing Welcoming customers with a friendly, approachable … skills, and a passion for delivering great service. Resilience and motivation to achieve individual and team goals. Flexibility to adapt to different shifts and customer demands. An open mind, ready to learn and grow in a fast-paced retail setting. The other stuff we are looking for A genuine … interest in technology and how it can make life better. Previous experience in retail, sales, or customer service (though not essential). A proactive attitude and team spirit to thrive in a collaborative environment. What's in it for you We’ll Set You Up For Success. You More ❯

Join to apply for the Service Desk Analyst role at Pilgrim's Europe . As part of the 24/7 European IT Service Desk team, you will work across a broad range of technologies and liaise with multiple areas of the business to support our European environment. … Customer service is your passion, with a hunger for learning and personal development. This role is part of the newly created IT Infrastructure and Operations team within the Pilgrims Shared Services Centre. As a Service Desk Analyst, you will support colleagues in delivering exemplary customer service and managing incidents and service requests. Your responsibilities include customer support and incident response, following approved processes like incident management and request fulfillment to ensure high service levels. Part-Time Hours (Covering the following pattern): Monday to Wednesday: 08:00am - 12:00pm Friday: 11:59pm More ❯

Social network you want to login/join with: Customer Relationship Specialist, belfast col-narrow-left Client: ACORN SUPPORT LIMITED Location: belfast, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 1 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job Description: Acorn Support … are excited to partner with a rapidly growing fintech client who has achieved remarkable success. To support their operations, we are hiring for multiple Customer Service Representative roles to join their dynamic team. Role Description This is a full-time, fully remote, work-from-home position. As a … Customer Care Executive, you will play a key role in delivering exceptional service to customers, ensuring satisfaction, and resolving inquiries in a timely and professional manner. You'll represent a trusted fintech brand known for innovation and excellence in customer experience. We provide all the necessary equipment More ❯

Join to apply for the Customer Support Specialist- AI Trainer role at DataAnnotation 3 days ago Be among the first 25 applicants Join to apply for the Customer Support Specialist- AI Trainer role at DataAnnotation This range is provided by DataAnnotation. Your actual pay will be based on … own schedule. Do you have the following skills, experience and drive to succeed in this role Find out below. We are looking for a *Customer Support Specialist* to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well … time Job function Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at DataAnnotation by 2x Get notified about new Customer Trainer jobs in Belfast Metropolitan Area . Belfast, Northern Ireland, United Kingdom 1 week ago Customer Service Agent - FULL TIME - Belfast International More ❯

Social network you want to login/join with: Solution Architect - Customer Service Line - Permanent/Min once a month in the office - Up to £110k + excellent package, Belfast col-narrow-left Client: Hawksworth Location: Belfast, United Kingdom Job Category: Other - EU work permit required: Yes col … right Job Views: 3 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job Description: Hawksworth is recruiting for a Solution Architect with experience in the Customer Service line for a large organization. This role involves working with an architecture team that collaborates closely with Customer Focused Engineering product … Experience as a Solution Architect in medium to large organizations. Background in Agile, product-centric technology development, and digital-focused solution architecture, especially in customer-centric functions. End-to-end solution architecture experience for customer products, including design, modelling, coding frameworks, integrations, and operational ownership. Expertise in designing More ❯

leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. We are seeking a highly experienced and results-oriented Customer Order Fulfillment Senior Manager to lead our order fulfillment team and ensure exceptional customer experiences. Responsible for leading a team of Supply Chain … Customer Service Leaders tasked with improving liaisons between the Supply Chain, the Sales Accounts teams and directly with the Customer with primary responsibility for improving delivery performance to Ciena’s entire customer base. This individual drives regional customer priorities and revenue objectives in alignment with … Global Supply Chain strategy, and acts as the expert with in-region specific challenges and issues. May represent the Supply Chain in setting global Customer Service standards and approaches. Essential Responsibilities And Duties Lead, mentor, and develop a high-performing team of order fulfilment specialists Oversee all operational More ❯

MPA Recruitment £18.72 On behalf of our Client, the Northern Ireland Housing Executive, MPA Recruitment welcomes suitable applications for the role of an IT Service Desk Lead in the Belfast Area. Location: Adelaide Street, Belfast Hours of work: 37.5 hours per week (Monday to Friday: 09.00am to 5pm) Salary … range: £18.72 Your Duties: Assisting the IT Service Manager to ensure IT service processes are well-defined, implemented, and operated across the organisation. Promoting the adoption of ITIL principles within and beyond the IT Department, ensuring adherence to ITIL industry standards. Taking a lead role in the development … maintenance, and operation of IT service processes, including: Incident Management. Service Request Management. Problem Management. Change Management. Contract/SLA Management. IT-related procurement. IT Asset Management. IT Service reporting. Continual Service Improvement. Leading a team of IT Service Desk staff, offering necessary direction, support More ❯

Concentrix Belfast, Northern Ireland, United Kingdom Chat Customer Support Advisor Concentrix Belfast, Northern Ireland, United Kingdom Job Description Experience the power of a game-changing career Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our … team as a Customer Support Advisor. Job Title: Chat Customer Support Advisor Job Description Experience the power of a game-changing career Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our team as a … Customer Support Advisor. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. This exciting role is perfect for a people More ❯

our Salesforce platform and an eagerness to learn new skills and grow. We are seeking a highly skilled Salesforce Engineer with a focus on Service Cloud Voice to join our dynamic team. The ideal candidate will have extensive experience with Salesforce CTI, VoIP, and AWS, and will be responsible … for designing, developing, and implementing solutions that enhance our customer service capabilities. This role will play a critical part in supporting the delivery of cutting-edge Salesforce technology solutions for our Global Operations Transformation Programme. Responsibilities Design and implement Service Cloud Voice solutions with Amazon Connect to … improve customer interactions. Develop and maintain Salesforce CTI integrations to ensure seamless communication between Salesforce and telephony systems. Configure and manage VoIP systems to support efficient and effective customer service operations. Utilize Salesforce Omni/Channel to optimize the distribution of customer service requests. Write More ❯

Manage and update the property management system, ensuring records are accurate and up-to-date. Generate reports and track KPIs related to maintenance and service levels. Assist with invoicing, purchase orders, and contract management. Customer Service : Deliver exceptional customer service, addressing client concerns promptly and … professionally. Handle complaints or escalate issues to senior management when necessary. The Right Fit: Essential : Previous experience in a helpdesk, customer service, or administrative role. Strong organizational skills with the ability to multitask and prioritize workloads. Excellent communication skills, both written and verbal. Proficiency in Microsoft Office Suite More ❯

Social network you want to login/join with: Implementation and Customer Success Consultant, belfast col-narrow-left Client: Tracker Location: belfast, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 4 Posted: 10.06.2025 Expiry Date: 25.07.2025 col-wide Job Description: We’re … faster, and at scale. As we expand into the US and focus on mid-sized and larger clients, we’re strengthening our implementation and customer success team. As an Implementation and Customer Success Consultant, you’ll play a key role in delivering Tracker, our SaaS garment decoration platform … garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long-term customer success. You’ll act as a trusted advisor throughout the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success More ❯

Social network you want to login/join with: Service and Change Manager, newtownabbey col-narrow-left Client: ITS Computing Ltd Location: newtownabbey, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 4 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: About … us iTS is a Northern Ireland based provider of technology and solutions for complex case management and other bespoke government and private customer solutions. We have over 90 employees across our sites in Belfast and Chennai.iTS is a rapidly changing, ambitious and dynamic business and we look to employ … everything they do. The Role This role will be the key iTS representative for multiple clients with responsibility for delivering the highest level of service, co-ordinating the various services provided, fulfilled by a number of technical teams and third-party service providers. The successful candidate will have More ❯

We are looking for an IT Service Desk Team Lead who will join the IT Service Desk Team and help us make the world a better place through innovation, which means we’re taking risks and questioning conventional thinking, and developing new technologies and ways of doing business … community? There are many ways to get involved, from Employee Resource Groups to local outreach. The Role Wolfspeed NI are looking for an IT Service Desk Team Lead. You will be responsible for applying business knowledge and IT expertise globally for all our locations. In this role, you will … provide a wide range of support to our customer groups. The successful candidate will play a key role in the success of the organization by leading incident management, creating and following business processes while motivating and leading a team of high performing service desk professionals. In this critical More ❯

span over 20 countries worldwide. Location - Lisburn, Northern Ireland What to expect day to day Camlin Energy seeks a team member for the Global Service Delivery, Customer Services Team. We support our international customer base and Field Service Engineers, with a focus on France and beyond. … Responsibilities include: Maintain professionalism and courtesy, supporting company values and delivering exceptional customer support. Own and analyze support cases, investigate issues, and develop resolutions. Coordinate with internal departments for technical information to resolve complex issues. Communicate regularly with customers via video, phone, and email regarding support cases. Provide live … quality issues, raise NCRs, and follow RCA processes to provide feedback. Maintain KPIs at acceptable levels. Perform additional duties as required to ensure smooth customer service operations. Occasionally visit the field to troubleshoot units and support customers or engineers. Proficient in Microsoft Office. Strong analytical and problem-solving More ❯

/join with: iTS is a Northern Ireland based provider of technology and solutions for complex case management and other bespoke government and private customer solutions. We have over 90 employees across our sites in Belfast and Chennai.iTS is a rapidly changing, ambitious and dynamic business and we look … everything they do. The Role This role will be the key iTS representative for multiple clients with responsibility for delivering the highest level of service, co-ordinating the various services provided, fulfilled by a number of technical teams and third-party service providers. The successful candidate will have … previous experience of service support in a team leader or management position within a complex environment. You'll be well versed in incident and problem management and have a strong IT background. This is a hybrid role with weekly attendance to our Belfast office required. Key Responsibilities Manage Client More ❯

the globe. Location - Lisburn, Northern Ireland What to expect day to to day Camlin Energy has an exciting opportunity for someone to join Global Service Delivery, Customer Services Team. We provide technical support to our worldwide customer base and Field Services Engineers. An opportunity has opened in … the team for someone who can support our growing customer base in both France and Further afield. Responsibilities include: At all times remain professional and courteous, supporting the vales of the company, aiming to deliver exceptional support and guidance to Camlin customers. Own and provide technical analysis of reported … customer issues in the form of support cases. Investigate, produce findings, conclusions, and resolutions. Liaise with internal Camlin departments to obtain technical information required to help resolve complicated issues or requirements from the customer. Communicate regularly with customers by Video, phone and email to update them on support cases. More ❯

Join to apply for the Service Desk Analyst role at PS Praktijk Seksuologie/PS Praxis fuer Sexualtherapie 2 days ago Be among the first 25 applicants Position: Service Desk Analyst Location: Hillview House, Newtownabbey, BT36 7LQ Salary: £15.50 per hour Hours: Full Time, 40 hours per week … Monday to Friday Shifts: Must be available between 8am-5pm Type: Temporary until Approx October 2025 We are currently recruiting for a Service Desk Analyst to work on an IT Service Desk in the Newtownabbey area. You will be providing customer support via a service desk … You will handle inbound calls from Schools, Colleges, and Universities across Northern Ireland, assisting with their queries. The Role Will Involve Answering and resolving customer queries and questions Logging incidents and service requests from telephone, email, and customer portal, and processing them Providing excellent customer service More ❯

we work hard, make quick decisions and deliver to our ambitious goals every day. The purpose of this role is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance … drive to delight our Customers. Could that person be you? You will be accountable for: Continuous Improvement using key reports and MI to drive service improvement with self-employed and SE+ couriers in the final mile of the parcel journey. Measuring and driving improvement across a number of performance … measures including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims/Enquiries and End of Life that ensure customer and client satisfaction. Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention. Capacity Management, namely ensuring More ❯

Are you a skilled, customer-focused professional seeking a rewarding opportunity? We are looking for a Service Engineer to join our team. You’ll deliver exceptional service, leveraging technical expertise and communication skills to ensure customer satisfaction while adhering to safety standards and company procedures. As … a Service Engineer , you’ll tackle diverse tasks in an environment that values growth. Whether troubleshooting in the field, excelling in customer service, or undergoing advanced training, each day offers new challenges and rewards. What We Offer Annual Leave : 33 days annual leave including bank holidays Pension … Key Responsibilities Manage tasks using PDA software and provide customers with accurate updates. Conduct visual risk assessments and escalate concerns as needed. Deliver excellent customer service, discussing service plans and upgrades onsite. Perform inventory checks for van and lockup stock. Plan efficient travel routes using SATNAV. Maintain More ❯

searches in our processing environment, advising clients on complex data analytics workflows, conferring with government agencies on production specifications, and addressing problems as needed. Customer service is a cornerstone of success here. We work closely together as a tight knit team, pushing ego aside so that we can … the Project Management team who will work towards becoming a Project Manager by embracing the following principles: Communication: the PC is responsible for monitoring customer communications. We do not use a “ticketing system” when working with our customers so it is up to the PM team to collectively manage … mistakes! What we're looking for: Must haves: Excellent organizational + communication skills to handle high volumes of emails in a timely manner Excellent customer service & teamwork skills (restaurant & retail experience is great!) Bachelor’s Degree from a 4-year college or university or equivalent work experience Comfortable More ❯