22 of 22 Customer Service Jobs in Northern Ireland

beyond expectations through the power of cutting-edge technology and expert teams.Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has redefined businesses globally, helping shape the future for large public sector organisations and major global, private brands. We put users and user-centric … Strength in Balance model, which emphasises a balanced focus on our customers, our people, and a strong organisation. Through our comprehensive range of Managed Service offerings, we take ownership of the tasks that distract Customers from what really matters; driving their businessobjectivesand strategic initiatives.We enable them to save time ...

Field Service Engineer, Scientific Robotic Systems Basic Salary £50,000 to £55,000 Bonus 10% Company Car - Electric (Tesla) and Hybrid Options Available Pension Healthcare Life Insurance Phone, Laptop Holidays The Role Field Service Engineer, Scientific Robotic Systems This market leader seeks to recruit a technically motivated … customer focused Field Service Engineer, responsible for: Service, installation, breakdown, repair and calibration of a wide range of sophisticated medical laboratory automation Support scientific products located at customer sites, including pathology departments, university research, laboratories and pharmaceutical environments Your Background Field Service Engineer, Scientific Robotic ...

Service Desk Engineer Location: Belfast Job Type: Full-time permanent £Negotiable REED Technology are delighted to partner with a fantastic MSP who are seeking a Service Desk Engineer to join their team in Belfast. This role involves a wide range of technical support tasks, from remote desktop support … successful candidate will have at least 2 years of experience in a similar role and must possess excellent communication skills and a strong customer service orientation. Responsibilities: Create and manage user and email accounts. Monitor client environments remotely and manage alerts. Provide remote desktop support for PCs, laptops ...

Service Desk Engineer Location: Belfast Job Type: Full-time permanent £Negotiable REED Technology are delighted to partner with a fantastic MSP who are seeking a Service Desk Engineer to join their team in Belfast. This role involves a wide range of technical support tasks, from remote desktop support … successful candidate will have at least 2 years of experience in a similar role and must possess excellent communication skills and a strong customer service orientation. Responsibilities: Create and manage user and email accounts. Monitor client environments remotely and manage alerts. Provide remote desktop support for PCs, laptops ...

Helpdesk - Customer Service Location: Hillview House, 61 Church Road, Newtownabbey, BT36 7LQ Hours: Monday to Friday, 8am-5pm. Contract: Temporary ongoing Pay: £14.50 per hour, effective from April 2026 Start Date: 05/05/2026 We are seeking four IT Service Desk Analysts to provide first … line support within a busy, phone-based service desk environment. The role focuses primarily on 'log and refer' activity, capturing incidents and service requests, and routing them to the appropriate support teams. You will act as the first point of contact for users, delivering a professional and efficient ...

Service Desk Engineer (1st/2nd Line) Belfast £30,000 - £35,000 6 months onsite | Hybrid (3 days office/2 days remote thereafter) We are working with a growing and fast-paced Managed Service Provider in Belfast who are looking to appoint a driven and customer-focused Service Desk Engineer to join their team. This is an excellent opportunity for a technically strong 1st/2nd Line Engineer who thrives in a busy MSP environment and is keen to further develop their Microsoft 365 and infrastructure skills. The Role You will be responsible ...

Service Desk Analyst Location: Rushmere Department: IT ¦ Pilgrim's Europe We're looking for a Service Desk Analyst to join our 24/7 European IT Service Desk team, delivering high-quality, customer-focused support across the business. This is an exciting opportunity for someone passionate … about technology, service excellence, and continuous learning. What You'll Do Provide first-class IT support across incidents and service requests Manage and prioritise tickets within agreed SLAs Resolve issues at first point of contact wherever possible Support major incidents and VIP requests Maintain accurate ticket updates, categorisation ...

Service Desk Team Manager, you'll lead and develop a team of Education-focused service desk analysts supporting teachers across Northern Ireland, working on a hybrid basis from Hillview House, Belfast. You'll be accountable for service performance, team capability, and continuous improvement, working closely with stakeholders … ensure operational excellence. What you'll be doing Lead, manage and mentor the Service Centre team within Operations Goal setting, skill enhancement and coordination of performance review activities for Service Centre employees Investigate and resolve any issues resulting from substandard performance. Ensure company policies and procedures are followed ...

directed by the Line Manager. The successful candidate will be responsible for a wide range of technical tasks, from design and implementation to customer support and training. Responsibilities: Design, implement, configure, and support company ICT Infrastructure & Applications. Provide customer-facing ICT solutions design and sales support. Manage technical … accommodation for site visits in accordance with company procedures. Complete documentation and reporting for the installation, configuration, and commissioning of solutions. Ensure complete customer satisfaction in all aspects of work carried out. Participate in a 24-hour call-out rota and provide office-based technical support as required. Skills ...

directed by the Line Manager. The successful candidate will be responsible for a wide range of technical tasks, from design and implementation to customer support and training. Responsibilities: Design, implement, configure, and support company ICT Infrastructure & Applications. Provide customer-facing ICT solutions design and sales support. Manage technical … accommodation for site visits in accordance with company procedures. Complete documentation and reporting for the installation, configuration, and commissioning of solutions. Ensure complete customer satisfaction in all aspects of work carried out. Participate in a 24-hour call-out rota and provide office-based technical support as required. Skills ...

Customer Support Executive Staffline Ireland are recruiting for a Customer Support Executive on behalf of a leading park management and booking systems provider. This is a fantastic opportunity to join a forward thinking, dynamic company, as the company is experiencing an exciting period of strong growth within … sector. The Customer Support Executive is a hands-on, client-facing role requiring strong communication skills, technical aptitude, and the ability to problem-solve efficiently in a fast-paced environment. Responsibilities: Assist the Sales Manager and Account Manager with client-related queries and follow-ups Provide first-line support ...

role where you can make an impact and grow with us, now is the perfect time to come on board. Overview The Senior IT Service Desk Analyst provides advanced technical support and guidance to Fieldfisher employees, acting as an escalation point for complex incidents and requests. This role combines … hands-on troubleshooting with mentoring analysts, ensuring adherence to IT Service Management (ITSM) best practices and delivering exceptional customer service. The IT Service Desk operates on a weekly rotational schedule to ensure full coverage and support. Team members work shifts between 08:00 and 19:00, providing ...

network infrastructure; through monitoring, troubleshooting and change implementation using Industry Standard, Best Practices. The Network Operations Engineer III will ensure the ongoing operation of service to end users & customers by ensuring that service is operated within agreed service levels, and in alignment to agreed policies, processes … support issues Ability to support network faults, to conclusion in a multi vendor, multi-appliance infrastructure Work closely with other IT teams, vendors, and service providers to resolve incidents and service requests Day-to-day Technical Operations activities (including, but not limited to network and firewall troubleshooting, scripting ...

Sector: ICT | IT Support | Service Desk About the Role We're currently recruiting for multiple Graduate IT Service Desk Analysts/IT Support Engineers to support a growing portfolio of clients across the Belfast area.This is a fantastic opportunity for graduates or early-career IT professionals who already … have around one year of hands-on Service Desk or IT Support experience and are ready to take the next step in a fast-paced, customer-focused environment.You'll be providing 1st line and 2nd line IT support, working across a range of technologies while gaining exposure ...

your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a dynamic Customer Success Executive to join our Commercial this role, you will be responsible for the delivery of quality services, creating customer loyalty, and retaining … will join a high-performing team in the United Kingdom that partners with Account Managers and Account Executives to provide comprehensive support across all service lines. What Youll Do (Core Responsibilities) In this role, you will: Manage Strategic Relationships: Build and maintain deep customer relationships to understand organisational ...

range of client environments. This is a great opportunity for someone with strong fundamentals in IT support who enjoys working in a fast-paced, customer-focused environment, with exposure to a wide variety of technologies. The Opportunity You will act as a key point of contact for technical support … troubleshooting issues across desktop, server, and cloud environments. Working within a structured service desk, youll manage tickets, support end users, and contribute to maintaining high service standards across multiple clients. This role is ideal for someone who has gained early experience in an MSP or IT support environment ...

Onboarding Administrative Assistant to join our team. This role involves consulting with customers and colleagues, making suggestions, and providing clear and accurate updates on customer onboarding progress. In this position, you will update records across multiple applications and organise and plan customer requirements for account setup and paperwork. … Your role will be pivotal in helping Fieldmotion achieve its mission of delivering cutting-edge field service management solutions. As a key member of the onboarding team, you will collaborate with multiple departments and sub-departments to ensure a smooth experience for our onboarding customers. You will also work ...

need for technology solutions. Our Core Values and Company Culture revolves around Innovation through Collaboration, Expertise, and Pride in our Excellence of Service, Trust, and Integrity. As a result of continued growth, we are actively recruiting an ambitious, sociable, intelligent Executive Assistant with initiative, a strong work ethic, excellent … Processing SLA for your team meets the 90% target and the Dashboards SLA for your team meets the 85% target. Ensure delivery of excellent customer service including evidence using workflow management tools in line with Funds-Axis policies. Ensure the highest standard of client relationship management by participating ...

Helpdesk Administrators to work within their existing team. The Helpdesk Administrator will be a key member of the helpdesk team, responsible for managing incoming service enquiries, scheduling engineers, and maintaining accurate records. This role requires strong organisational skills, proficiency in Microsoft Office, and the ability to thrive … fast-paced environment. Key Responsibilities: Call Handling and Scheduling Act as the first point of contact for incoming calls, logging service requests promptly and accurately. Schedule and allocate jobs to engineers based on priority, availability, and location. Ensure efficient use of resources by optimising engineer schedules and minimising downtime. ...

involves working with a local IT Support organisation to deploy server and switch installations efficiently and effectively, ensuring high standards of technical support and customer service. Day-to-day of the role: Deploy desktop devices multiple sites in Northern Ireland, requiring travel. Handle the decommissioning of old hardware … installation of new equipment, including conducting equipment audits. Follow installation guidelines meticulously and provide end-user familiarisation with new equipment. Maintain excellent customer service standards and ensure adherence by other engineers. Implement and adhere to Asset Management processes and procedures. Distribute tasks among team members ...

involves working with a local IT Support organisation to deploy server and switch installations efficiently and effectively, ensuring high standards of technical support and customer service. Day-to-day of the role: Deploy desktop devices multiple sites in Northern Ireland, requiring travel. Handle the decommissioning of old hardware … installation of new equipment, including conducting equipment audits. Follow installation guidelines meticulously and provide end-user familiarisation with new equipment. Maintain excellent customer service standards and ensure adherence by other engineers. Implement and adhere to Asset Management processes and procedures. Distribute tasks among team members ...

order processing departments. The ideal candidate will exceed in administrative tasks, have a strong foundation in organisation, interpersonal and cross business unit communications, customer service & sales skills. The working model for this position is to work remotely from home. The Sales Specialist will have: 3 A-levels … equivalent and 3 years relevant experience OR degree and 2 years relevant experience. Relevant experience is defined inside sales, service administration or sales administration Fluent in all Microsft Tools including Word, Excel, PowerPoint, Outlook Sales and negotiation skills Fluent in English. Knowledge of Imaris software would be an advantage ...