1 to 25 of 30 Customer Service Jobs in Northern Ireland

have 5 customer service skills with the ability to provide a friendly and secure corporate security service? CIS Security have an exciting opportunity available for a Corporate Security Officer who will be an ambassador to represent CIS Security and the customer whilst being presentable and demonstrating … highest standards of professionalism. You will demonstrate and deliver high quality security and customer service to both our customers and service users, providing provide a holistic customer focused security service. Information: Position: Security Officer Location: Belfast (BT1) Pay Rate: £13.45 per hour Hours: Average 42 hours ...

Head of AI Enabled Strategy & Operating Model (Sales and Service) Cookies on BT.comWe use cookies to do things like remember what you've added to your shopping basket, offer live chat support and show you content we think you'll be interested in. If you're happy with … OK.View profileEmployee Login* Life at EE* Culture club* Careers at EE* Search roles* BT GroupJob DescriptionHead of AI Enabled Strategy & Operating Model (Sales and Service)Req ID: 60700Posting Start Date: 17/07/2026Posting End Date: 28/07/2026Job Function: Data & AIDivision: ConsumerJob Location: GBR Belfast ...

Service Desk Analyst Department: IT Location: Rushmere We're looking for a customer-focused Service Desk Analyst to join our 24/7 European IT Service Desk, providing first-class technical support across Pilgrim's Europe. What You'll Do Provide IT support for incidents … service requests via phone, email and self-service channels Manage and prioritise tickets to meet agreed service levels Resolve issues at first point of contact wherever possible Maintain accurate ticket updates and knowledge base content What You'll Bring Experience in an IT support or customer ...

This role offers an excellent opportunity for individuals with a strong technical background in electrical, mechanical, and automation systems, combined with leadership qualities and customer service skills. The Maintenance Engineer will play a vital role in maintaining safety standards, improving operational efficiency, and supervising maintenance activities across … inspections for compliance purposes. Ensure all work complies with health and safety regulations, promoting a safe working environment for all staff. Provide excellent customer service by addressing internal client needs promptly and professionally. Assist in training junior team members on maintenance procedures, safety protocols, and equipment operation. Requirements ...

EPoS Field Service Engineer - Belfast Are you an experienced EPoS, IT or ATM engineer looking for your next role? We are recruiting for EPoS Field Service Engineer in Belfast The Role As an EPoS Field Service Engineer, you will be responsible for the installation, maintenance and repair … EPoS and IT equipment at customer sites. The majority of your work will focus on break-fix support, ensuring equipment issues are resolved efficiently while delivering exceptional customer service. Key Responsibilities: Installation, configuration and deployment of EPoS and IT equipment Diagnosing and resolving hardware and software faults Providing ...

grow and develop. MINIMUM (ESSENTIAL) REQUIREMENTS Expertise in Microsoft Dynamics CE and Power Platform Products: Proficiency in several of the following products: Sales, Customer Service, Customer Insights, Field Service, Power Apps, Power Automate, Power Pages, Copilot Studio, and Power BI. AI features within Microsoft Dynamics … client-facing situation. Help set clear expectations of standards of behaviour, and speed and quality of delivery that reflect the levels of professionalism and service we expect to provide to our customers, and how we treat each other, encouraging personal growth, achievement and satisfaction. Embracing our differences At Kainos ...

Expertise in Microsoft Dynamics and Power Platform Products: Indepth knowledge with at least 2 of the following Microsoft Dynamics or Power Platform products: Sales, Customer Service, Customer Insights, Field Service, Power Apps, Power Automate, Power Pages, Copilot Studio, and Power BI. AI features within Microsoft Dynamics ...

clients. Our Welcome Experience Specialist should convey an attitude where no request is too big and no detail is too small, creating a personal service to all those entering clients which includes guests and internal stakeholders, while promoting and nurturing a culture of excellence. They will convey a friendlier … Support • Greet all guests and staff with genuine warmth, professionalism and promptness, creating a welcoming first impression that reflects our commitment to exceptional customer service. • Communicate visitor and guest arrivals efficiently and courteously, ensuring seamless coordination between landlord teams and a smooth experience for all parties. • Maintain comprehensive knowledge ...

self starter with a proactive approach to learning. This role would be ideal for someone with a solid foundation of IT Support experience and customer service skills. Key Responsibilities Resolve IT support tickets to the business, including investigation and resolution of system issues Manage system administration tasks including … records and process documentation knowledge bases Assist in the development of training materials and deliver end-user training where required Criteria 1+ years IT Service Desk/IT Support experience Strong communication and customer service skills (in house support role but lots of interaction with end users ...

days are the same? Join a dynamic installations team working on ATM deployments, relocations, and technical projects across a wide range of customer sites. This is an excellent opportunity for a practical, customer-focused individual with driving experience to step into a varied role combining logistics, installation … scheme Optional healthcare plan with retail discounts Employee Assistance Programme Ongoing training and support Your responsibilities will include: Driving a Class C vehicle to customer sites Delivering, installing, removing, and relocating ATMs and related equipment Supporting building and construction-related installation projects Assisting with loading/unloading and safe ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

improvement. Work with department managers to agree corrective actions and follow up on progress. Support a performance-focused culture across warehouse, dispatch, embroidery, IT, customer service and support functions. Ensure performance data is accurate, useful and clearly communicated. Business Improvement Review current operational processes and identify opportunities … process discipline. Support training and guidance where OrderWise changes impact operational teams. New Business and Operational Readiness Support new business activity, new customer requirements, product launches and operational changes. Review whether existing processes, systems and reporting are suitable before new activity goes live. Identify risks, resource concerns, system gaps ...

sector environment. The successful candidate will support a range of administrative duties including maintaining records, processing information, preparing documents, supporting meetings and providing excellent customer service to internal and external stakeholders. Key Responsibilities: Provide general administrative and clerical support across the department. Maintain accurate electronic and manual filing … accuracy when handling information. Good IT skills with experience using Microsoft Office applications. Ability to organise workload, prioritise tasks and meet deadlines. Strong customer service skills and ability to communicate effectively with a range of stakeholders. Ability to work independently and as part of a team. Additional Information ...

Field Service Engineer EPoS & IT Support Looking for people based in:Newry, Lurgan, Banbridge, Portadown, Armagh Barron McCann Ltd is a trusted, award-winning IT service provider delivering end-to-end EPoS and IT support solutionsfrom helpdesk to rapid on-site response. We proudly support some … most recognisable brands across Retail, Hospitality, and Banking. Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service. Whats in it for you? Company vehicle and fuel card Monthly and quarterly ...

Field Service Engineer – EPoS & IT Support Looking for people based in: Newry, Lurgan, Banbridge, Portadown, Armagh Barron McCann Ltd is a trusted, award-winning IT service provider delivering end-to-end EPoS and IT support solutions—from helpdesk to rapid on-site response. We proudly support some … most recognisable brands across Retail, Hospitality, and Banking. Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service. What’s in it for you? Company vehicle and fuel card Monthly ...

global freight solutions through our family of specialist businesses. As a family-owned company, we're proud of our reputation for delivering exceptional service while investing in the people who make it happen. We believe in creating an environment where our team members feel valued, supported and empowered … helping to ensure the efficient delivery of our sales processes. You will play a key role in supporting the team to deliver an excellent customer experience while contributing to the continued success of the business. What We Offer: In return for your commitment and contribution, you'll benefit from ...

Technical Customer Support Executive Staffline Ireland are recruiting for a Technical Customer Support Executive on behalf of a leading park management and booking systems provider. This is a fantastic opportunity to join a forward thinking, dynamic company, as the company is experiencing an exciting period of strong growth … within the sector. The Technical Customer Support Executive is a hands-on, client-facing role requiring strong communication skills, technical aptitude, and the ability to problem-solve efficiently in a fast-paced environment. Responsibilities: Assist the Sales Manager and Account Manager with client-related queries and follow-ups Provide ...

island charity and social enterprise, working within their Digital & Technology department. You will combine operational oversight, people management, and overall operational accountability for service performance, working closely with senior leadership to support organisational goals and deliver digital transformation. You will use your existing technical skill … services. Key Responsibilities The post holder will act as the responsible owner for leading and delivering end-to-end IT services. Key duties include: Service Ownership & Operations: Leading the IT Service Desk to deliver consistent incident, request, problem, and change management processes across 1st-3rd line tickets. Producing ...

designs, User Stories, Test Scripts for accuracy and completeness. Campaign Management & Execution: Partner with internal teams to ensure flawless design and execution of existing customer marketing campaigns, meeting business goals and driving credit card growth and customer engagement. Testing & Quality Assurance: Implement test strategies, critically analyze potential issues … offer lifecycle including offer creation, display and fulfillment is a must. Extensive knowledge of technical systems supporting credit card offers, including acquisition/existing customer marketing platforms (e.g., ITSS) and campaign execution processes. Significant experience working on strategic initiatives and technical implementation projects related to credit card lending ...

across GBS. Ensure any relevant GBS trackers, feedback logs and shift handovers are detailed and accurate including all WIP information. Client Services Deliver exceptional customer service Leading as first point of contact on client communications (queries, logging jobs and projects/work, monitoring progress of projects/work … accurate prioritisation and judgement, where applicable. Ensuring all communications are efficient, timely and accurate across GBS. Actively collaborate and maintain working relationships with other service centres (e.g., Design, VAs and Print Services) Capture of critical management information relating to all work which passes through GBS, using ServiceNow. Co-ordination ...

First point of contact for Customers Provide 1st Line diagnosis and resolution Maintain a high level of 1st time fix rates Logging incidents and service requests from customers received via telephone, email and customer portal and process accordingly To provide an excellent level of customer service … resolver groups when required Ensure customers are kept updated on progress of tickets Prioritisation and management of workload and tasks, working within contractual Service Level Agreements Work in accordance to company policies, procedures and standards Maintain awareness of current appropriate technologies used by customers Update and share knowledge gained ...

First point of contact for Customers Provide 1st Line diagnosis and resolution Maintain a high level of 1st time fix rates Logging incidents and service requests from customers received via telephone, email and customer portal and process accordingly To provide an excellent level of customer service … resolver groups when required Ensure customers are kept updated on progress of tickets Prioritisation and management of workload and tasks, working within contractual Service Level Agreements Work in accordance to company policies, procedures and standards Maintain awareness of current appropriate technologies used by customers Update and share knowledge gained ...

first point of contact for all visitors and staff, handling both internal and external switchboard calls for the company, ensuring first class customer service. Essential Criteria: Previous experience within a customer facing role IT proficient with the use of Microsoft Office (Word, Excel, and Outlook) or similar applications … manner To be aware of the importance of answering the telephone as the first point of contact and to provide consistently high levels of customer service Copy and scan documentation as required Answer, screen, and redirect telephone enquiries Provision of administrative support Sort out incoming post and delivery ...

salary dependent on experience. Job Role: You will be responsible for carrying out general admin duties within the business and providing a first-class customer service experience for customers. Essential Criteria: Previous experience within a similar role. IT proficient with the use of Microsoft Office packages to include … skills. Strong attention to detail with accuracy on record-keeping. Main Duties and Responsibilities: Answering telephone calls and handling emails, dealing with and transferring customer enquiries to relevant department. Using Microsoft Office and performing tasks on Excel, Outlook and Word. Emailing and posting of documentation and job records ...

with onboarding and offboarding of employees, including device setup. Ensure compliance with security policies and procedures during all support activities. Provide timely and professional customer service to internal stakeholders. Required Skills: Proven experience in IT support or a similar technical role. Strong knowledge of hardware, software, and networking ...