1 to 25 of 32 Customer Service Jobs in Northern Ireland

Do you want to help diverse organisations to implement effective and efficient customer service transformation strategies, thinking creatively to solve client issues? Deloitte Digital is building a team of talented individuals to deliver impactful customer service transformation. If you have experience in designing and implementing effective strategies, optimising service delivery, and leveraging technology, this could … wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity We are looking for people who are passionate about service transformation; bring out the best in others, and can adapt to change whilst maintaining standards, integrity and a positive working culture. You will work with outstanding talent to design … and deliver end-to-end service transformation with the customer at the heart of our solutions. This means you could be working on a wide range of projects including: Supporting the design and implementation of customer service and contact centre: Contributing to the development of tailored solutions encompassing process optimisation, technology enablement, organisational design, and performance More ❯

For more information and guidance please visit the UKSV website The purpose of a Services Solution Architect (SSA) is to: Engage professionally with potential clients, articulate the value of service design and service solutions to their business. Identify their needs and influence their requirements through proposals, white papers and dialogue. Work collaboratively within campaigns and assist in the … development of capture plans alongside sales & marketing and within the customer space to develop customer service solutions. Create user and business value in services design and deliver architecture for service provision that ensures consistent delivery and excellent user experience. Provide expert advice to shape the development of systems/equipment, and develop their support strategy, for … optimal through-life cost and customer experience Provide expert advice to identify and develop transversal enablers and capabilities. Provide expert solutions to long-term or through-life support bids and programmes into customers, internal bid and/or programme managers. The SSA provides expertise and inspiration in solving problems within these and allied areas across business segments. Core Tasks More ❯

never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day. The purpose of the Community Delivery Manager is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance across delivery units through the … that share our passion and drive to delight our Customers. Could that person be you? You will be accountable for: Continuous Improvement using key reports and MI to drive service improvement with self-employed and SE+ couriers in the final mile of the parcel journey. Measuring and driving improvement across a number of performance measures including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims/Enquiries and End of Life that ensure customer and client satisfaction. Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention. Capacity Management, namely ensuring the successful coverage of rounds through the interviewing, selecting and onboarding of couriers. Building up More ❯

this data, we can understand what aspects of our site are effective and identify areas for improvement. This is a secondary processing purpose. This is a secondary processing purpose. Customer Success Advocate EMEA Services page is loaded Customer Success Advocate EMEA Services Postuler locations Belfast London Remote-Italy time type Full time posted on Publié il y a … individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact. As a Customer Success Advocate (CSA) at Ciena, you will play a key role in building strong relationships with our customers, ensuring they realize value from our products and services. This is … an exciting opportunity for a high-potential individual early in their career who is passionate about customer success, eager to learn, and ready to make an impact in the telecom industry. You'll work alongside seasoned professionals and cross-functional teams to deliver a world-class customer experience, help drive service adoption, and support the full service More ❯

Customer Services Engineer Customer Services Engineer ( French Speaking) Location - Lisburn, Northern Ireland Hybrid working model What to expect day to to day Camlin Energy has an exciting opportunity for someone to join Global Service Delivery, Customer Services Team. We provide technical support to our worldwide customer base and Field Services Engineers. An opportunity has opened … in the team for someone who can support our growing customer base in both France and Further afield. Responsibilities include: At all times remain professional and courteous, supporting the vales of the company, aiming to deliver exceptional support and guidance to Camlin customers. Own and provide technical analysis of reported customer issues in the form of support cases. … complicated issues or requirements from the customer. Communicate regularly with customers by Video, phone and email to update them on support cases. Provide live remote support to Camlin Field Service Engineers/Customers/Partners during install/commissioning and service repair work. Create work instructions and training documentation to support customers and field service engineers. Document More ❯

Field Service Engineer We've signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn't a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just … cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let's grow better, together. The role We're looking for a Field Service Engineer to join our team covering Northern Ireland . You'll provide first-line customer support, servicing, and repairing ticketing equipment , as well as assisting with installations and … an impact Perform on-site maintenance and repairs on ticketing equipment. Diagnose and resolve basic software issues using PC tools. Ensure a first-time fix approach and deliver excellent customer service . Maintain clear communication and escalate major issues as needed. Keep accurate records and manage service calls via the call management system. Handle and maintain company More ❯

Role: Service/Maintenance Engineer (Electronic Fire and Security) Location: North of Ireland Job Type : Permanent - Full time Salary: Excellent As an Engineer on our clients Support Team, you will carry out routine maintenance and testing of fire and electronic security systems at client premises, with troubleshooting and repairing of faults. You will be the face of the company … leading and respected employer. What's on Offer: Excellent Salary Company Van Your new role includes: Maintaining Fire/CCTV/Intruder and Access Control systems Delivering high calibre customer service at all times Assist with completion of necessary on-site documentation for customer files Provide effective emergency call-out cover for security systems (including out of … etc Confident IT skills in the use of Microsoft office software such as Word and Excel as this is required for completion of reports, timesheets, asset registers etc. Good Customer service skills as you will be dealing with our high-end clients on a day to day basis Excellent troubleshooting skills Ability to work on own initiative Knowledge More ❯

Habitat ReStore. Manage stock levels and make key decisions about stock control. Use computer systems to record sales figures; for data analysis and forward planning. Ensure standards for quality, customer service, security and health and safety are met, resolving any issues as they arise. Ensure all legal, governmental and licensing requirements are met. Understand and be able to … recruitment and training of Habitat ReStore employees and volunteers in accordance with relevant personnel and safety policies. Manage and motivate teams of volunteers to ensure a high level of customer service and donor relations, in accordance with the relevant safety and personnel policies. Ensure all employees/volunteers understand and can effectively communicate Habitat for Humanity and the More ❯

face of the company and have excellent communication skills, acting as an ambassador to position the company's reputation as a leading and respected employer Responsibilities: - Delivering high calibre customer service at all times - Conduct regular scheduled system maintenance visits - Conduct site surveys, risk assessments and reporting findings - Complete necessary on-site documentation for customer file - Install … etc. - Confident IT skills in the use of Microsoft office software such as Word and Excel as this is required for completion of reports, timesheets, asset registers etc. - Good Customer service skills as you will be dealing with high-end clients on a day to day basis. - Excellent troubleshooting skills - Ability to work on own initiative - Knowledge of More ❯

Python Engineer (Customer Solutions) Belfast 2 Days per week £65k to £70k per annum Join iO's Client, a leading company in the technology industry, known for its innovative solutions and excellent working environment. With a focus on growth and employee development, Our Client offers a dynamic workplace that fosters creativity and professional advancement. Our Client is expanding its … team and seeking a skilled Customer Support Executive (CSE) to join their ranks. This role plays a strategic part in ensuring customer satisfaction and maintaining high service standards. If you are looking for an exciting opportunity where your impact will be felt, this position is tailored for you. Responsibilities: - Provide exceptional customer support via various communication … channels - Address customer inquiries and resolve issues promptly - Collaborate with internal teams to improve customer experience - Maintain accurate records of customer interactions - Identify recurring issues and recommend solutions for process improvement Essential Skills & Experience: - Proficiency in Python programming language - Strong communication skills for effective customer interactions - Ability to thrive in a customer-facing role - Exceptional More ❯

Specialist to join their remote team. As a Product Support Specialist, you will serve as the initial point of contact for customers experiencing technical issues. A strong focus on customer satisfaction and proactive problem-solving will be essential for success in this role. You will manage and respond to incoming customer queries through ticketing systems and phone calls … is necessary, you will coordinate with the appropriate internal teams to ensure timely resolution. With an operational mindset, you'll identify opportunities to enhance processes and improve the overall customer experience. Key Responsibilities Respond promptly to customer issues during your assigned shift. Provide Tier 1 product support and technical troubleshooting. Manage incoming calls, tickets, and system alerts, and … Identify trends and potential larger issues in real-time and communicate them effectively. Maintain regular updates to support management regarding ongoing or trending concerns. Suggest improvements to processes or customer experiences where applicable. Gather and present technical information to answer customer inquiries. Facilitate communication between customers and internal teams for seamless issue resolution. Ensure timely resolution of tickets More ❯

Implementation Engineer - EMEA Nucleus is seeking an Implementation Engineer in the EMEA region to join our Customer Success organization that supports customer onboarding and implementation projects. Implementation Engineers are instrumental in delivering Nucleus products in the post sales cycle. This technical role is responsible for deploying vulnerability management solutions to our rapidly growing customer base. The Nucleus … Implementation team is staffed with security architects with software development experience who can manage customer stakeholders to drive projects to completion. If you're a curious person with a blend of technical and soft skills, we'd love to welcome you aboard. What You Will Do Work closely with the sales team to conduct smooth transitions from pre- to … post-sale phase Plan and coordinate onboarding projects for new customers, meeting customer business requirements and driving user adoption Manage short term customer engagements to unblock their technical use cases Develop and maintain parsers and other scripts/tools to resolve customer's unique challenges Collaborate with the product team to prioritize and productize solutions to impactful More ❯

project operations across Henderson Technology, including responsibility for all EDGEPOS deployment and support activities and ensuring the solutions provided by Henderson Technology to meet the evolving needs of our customer base. Working as part of the senior leadership team, the Operations Manager will assist with the development and delivery of the Henderson Technology strategy and organisational goals This role … will be very well suited to a self-driven and organised individual, with a proven track record in leading a service delivery team. The ideal candidate will be skilled in improving processes and procedures to increase efficiency and service delivery metrics. Working as Operations Manager you will: Lead operational strategy across the business and achieve desired outcomes through … implementation of actionable plans. Lead and develop our installation, support and training teams, including hiring & training the best talent to deliver excellent customer service standards. Successfully manage all operational activities to ensure that installations, support and training service functions are performing effectively and efficiently. Play a key role in leading strategic/change projects within Henderson Technology. More ❯

Day Rate: £450 - £500 (inside IR35) Candidates must possess full working rights as sponsorship is not offered for this position. Overview: Our client is seeking a highly skilled and customer-focused Network Engineer to join their dynamic team. This is a critical role responsible for both project delivery and 3rd level incident support across a range of enterprise clients. … The ideal candidate will bring deep technical expertise in Cisco networking (LAN, WLAN, SDA, ACI) and Fortinet technologies, with a strong focus on delivering outstanding customer service. The Network Engineer will play a key role in the design, implementation, and support of advanced network solutions, working closely with clients, vendors, and internal teams to ensure high performance, security, and … scalability. Key Responsibilities: Contribute to the design, deployment, and support of complex network infrastructures based on customer-specific requirements. Provide advanced (3rd level) technical support to clients and collaborate on the resolution of escalated network issues. Participate in the on-call rota to support 24x7 service availability. Create and maintain comprehensive documentation including Statements of Work, High- and More ❯

Car Allowance Health Allowance Annual Bonus (performance based discretionary - up to 10%) Annual Leave 22 Days + NI Public Holidays Overview: Our client is seeking a highly skilled and customer-focused Network Engineer to join their dynamic team. This is a critical role responsible for both project delivery and 3rd level incident support across a range of enterprise clients. … The ideal candidate will bring deep technical expertise in Cisco networking (LAN, WLAN, SDA, ACI) and Fortinet technologies, with a strong focus on delivering outstanding customer service. The Network Engineer will play a key role in the design, implementation, and support of advanced network solutions, working closely with clients, vendors, and internal teams to ensure high performance, security, and … scalability. Key Responsibilities: Contribute to the design, deployment, and support of complex network infrastructures based on customer-specific requirements. Provide advanced (3rd level) technical support to clients and collaborate on the resolution of escalated network issues. Participate in the on-call rota to support 24x7 service availability. Create and maintain comprehensive documentation including Statements of Work, High- and More ❯

an exciting new career opportunity for a German speaking Administrator within our Technical Support team. What does the Technical Support team do? Our technical support team sits within our customer services department and supports a large network of both internal and external customers. With expertise on Randox’s range of quality control material, reagents and clinical chemistry analysers, along … per week, Monday to Thursday from 8am to 5.40pm and 8am to 12pm on a Friday. What does this role involve? This role is responsible for assisting with general customer enquiries from our global customer base, with a specific focus on German speaking customers. The main duties of the role include: Dealing with customer complaints or enquiries … via phone and email and ensuring a rapid response. The use of relevant software to record and monitor the status of customer and internal queries. Contacting customers to carry out post market feedback and trending of this data. Ensuring that all product queries are brought to the attention of the relevant support teams. Filing correspondence from customers and completed More ❯

Belfast £40,000 - £50,000 per annum (DOE) Telecoms | Permanent An ambitious and rapidly expanding telecoms provider is seeking an experienced Head of Provisioning to lead and evolve its service delivery operations. This is a unique opportunity to join a growing team that prides itself on exceptional customer service, reliability, and operational efficiency across the broadband and … of the end-to-end delivery process for broadband, VoIP, and associated telecoms services. Leading a team of provisioning specialists, you'll drive efficiency, manage supplier relationships, and ensure customer activations are completed smoothly and on time. Key Responsibilities: Lead and manage the provisioning team to deliver high-quality telecoms services. Oversee workflows across broadband, VoIP, and other connectivity … solutions. Build and maintain strong relationships with key suppliers and escalate service issues where required. Collaborate with engineering, support, and commercial teams to align operational delivery. Monitor KPIs and implement continuous improvement initiatives to streamline performance. Ensure accurate system record-keeping and proactive communication with customers during order fulfilment. Act as a key escalation point for complex provisioning issues More ❯

for all customers and clients and manage any queries or questions. As well as managing issues, you will be responsible for providing high-quality administrative support to the respective service area, and maintaining effective systems and procedures. Key responsibilities include: Accurately inputting, processing, and validating data within set timeframes. Supporting the analysis and monitoring of statistics and information. Assisting … users with BST application compatibility issues across devices and browsers. Preparing reports, documents, and proposals, and offering routine advice and guidance. Contributing to the development of service protocols, procedures, and systems. Delivering a consistently high standard of service to staff, customers, and suppliers. Responding to system administration requests in line with policy and procedures. Applying timely adjustments to … interfaces and communicating planned downtimes. Participating in FPL system testing cycles. Supporting the resolution of escalated issues and communicating system-related concerns to the Business Services Team Leader. Providing customer service support for non-technical application queries. What you'll need to succeed Essential- Section 1:1) A minimum of 5 GCSE's to include English Language and More ❯

Implementation Engineer - Apprentice Location: Remote in Location (Belfast) Department: Customer Success Reports to: Director of Implementation About the Role As an Implementation Engineer - Apprentice , you are instrumental in delivering Nucleus products in the post sales cycle. This technical role is responsible for deploying vulnerability management solutions to our rapidly growing customer base. The Nucleus Implementation team is staffed … with security architects with software development experience who can manage customer stakeholders to drive projects to completion. If you're a curious person with a blend of technical and soft skills, we'd love to welcome you aboard. What You'll Do Manage short term customer engagements to unblock their technical use cases Develop and maintain parsers and … other scripts/tools to resolve customer's unique challenges Collaborate with the product team to prioritize and productize solutions to impactful issues Build strong relationships with customers, providing exceptional customer service and support Strive to improve process efficiency and team performance by continuously identifying areas to enhance our post-sales motion Understand how integrations work end More ❯

include member support via phone/email, OMS integration, and trade lifecycle issues for the trading platform and desk. The ideal candidate will have a positive attitude and high customer service standards, with strong FIX, SQL/Sybase/Oracle database, Linux, cloud, Windows, and networking troubleshooting skills. Role Responsibilities Participate in a 'follow the sun' support model … tools like ITRS. Proficiency in Kubernetes management. Knowledge of European financial regulations like MiFID II. Person Profile Motivated self-starter with ownership qualities. Excellent communication skills across stakeholder levels. Customer satisfaction oriented. Organized, disciplined, and flexible. Analytical with a team-oriented mindset. Not The Perfect Fit? We encourage candidates who may not meet every criterion to apply, as we More ❯

and methodologies (e.g., MS Project, Gantt charts, risk assessments) Strong commercial awareness , including familiarity with contractual and financial project elements Sound analytical thinking and creative problem-solving capabilities Strong customer service mindset with a talent for relationship-building A collaborative spirit with the ability to lead or contribute within a team A continuous improvement mindset—open to new More ❯

functional groups including sales, quotations, operations, purchasing and field services. There is considerable interface with our customers to ensure we meet all technical specifications of that requested by the customer and timely delivery of all products and supporting documentation. We have customers in over 60 countries and team members on several continents to ensure responsiveness and support within the … time zone. You will lead a team of highly dedicated Projects Team and will be responsible on driving customer success including growth and retention of our business at targeted accounts. This team is considered the talent pool for this organization and has high visibility for professional growth. What you'll need to succeed Ideally, a Degree in Electrical Engineering … or related field is required. MS degree is preferred. A minimum of 5 years' experience of leading and managing a group of project managers, ideally with expertise in technical customer service/commercial operations role. Preference will be given to those with knowledge and experience working or serving the utility Transmission, Distribution or Power Generation industries. Excellent organizational More ❯

for organisations to deliver impact at every stage of their IT lifecycle. We operate across the UK, Ireland, and Europe and also deliver ITAD globally through our network of service providers. Our Ambitions Our vision is to be the global leader in secure ITAD and lifecycle management in a net-zero world. We are committed to sustainability and are … us achieve it. Vyta has experienced accelerated growth in recent years, and we have ambitious yet achievable goals to continue this trajectory as we expand our geographical reach and service offerings. Our Culture and Values We live by our values and are proud of our positive, hard-working, collaborative and adaptable culture. As a team, we are focused on … provide technical services in preparing new devices for their deployment and subsequently supporting those devices. You will join the PC deployment team based at Craigantlet at one of our customer sites, and the role will involve unpacking of PCs/Laptops, Imaging and deployment to desk. In certain circumstances additional deployment tasks will be required such as migration of More ❯

data supports strategic decision-making and operational efficiency. Responsibilities Establish and enforce master data governance policies, standards, and procedures. Manage the creation, maintenance, and quality of master data, including customer, product, and supplier records. Collaborate with business units and IT teams to ensure consistent data definitions and usage across the organization. Ensure uniform data management across multiple companies and … Criteria Demonstrable experience in Data and BI field Proven track record in developing and directing a data or BI function Experience in the building of excellent internal/external customer relationships Competent in the use of MS Office to include word, excel and PowerPoint. Educated to A-level degree as a minimum Desirable Criteria Third level qualification Experience of … stable group of companies operating in a range of clothing markets globally. Our group is comprised of over 250 employees employed across four individual companies bringing innovative design, excellent customer service, and strong, stable supply chains in order to meet and exceed customers' expectations. Each business unit focuses on delivering outstanding garment solutions for clients with very specific More ❯

data supports strategic decision-making and operational efficiency. Responsibilities Establish and enforce master data governance policies, standards, and procedures. Manage the creation, maintenance, and quality of master data, including customer, product, and supplier records. Collaborate with business units and IT teams to ensure consistent data definitions and usage across the organization. Ensure uniform data management across multiple companies and … Criteria Demonstrable experience in Data and BI field Proven track record in developing and directing a data or BI function Experience in the building of excellent internal/external customer relationships Competent in the use of MS Office to include word, excel and PowerPoint. Educated to A-level degree as a minimum Desirable Criteria Third level qualification Experience of … stable group of companies operating in a range of clothing markets globally. Our group is comprised of over 250 employees employed across four individual companies bringing innovative design, excellent customer service, and strong, stable supply chains in order to meet and exceed customers' expectations. Each business unit focuses on delivering outstanding garment solutions for clients with very specific More ❯