Application Systems Analyst JBLE1 NI
- Hiring Organisation
- The LYCRA Company UK LImited
- Location
- Londonderry, Co. Londonderry, UK
Diagnose, troubleshoot, and resolve application and system problems, acting as the primary point of contact for incidents disrupting business application services. Deliver excellent internal customer service by applying strong support skills alongside business and technical knowledge to triage issues, escalate where appropriate, and drive timely resolution. Proactively manage … permit-to-operate sign-offs on each application release. Monitor and respond to tickets submitted through the incident management system, prioritising and handling service requests and incidents effectively. Troubleshoot alerts and escalate unresolved issues to the appropriate team, providing relevant diagnostic information to aid resolution. Perform daily health checks ...