3 of 3 Customer Service Jobs in Deeside

A Technical Support Analyst is required for our telecoms client who are based in Deeside. The Technical Support Analyst will provide internal and external customer service, hardware provisioning, fault diagnostics and ongoing product support. Duties & Responsibilities To provide an excellent customer service experience whilst managing customer expectations To manage faults, requests and enquiries on behalf of the customer in relation to Broadband & Hosted Telephony. To take responsibility of the issue through to resolution, providing proactive and regular progress updates to internal/external customers. Build and Provision VoIP Orders for customers. Provisioning and installing … Network hardware - PC's, Switches, Routers & Firewalls Networking TCP/IP, DNS, VPN's & Router configuration Hosted/IP Telephony systems & SIP Trunks Excellent Customer service and communication skills Affective time management skills, with a logical approach to problem solving. Ability to work under pressure and within time More ❯

A Technical Support Analyst is required for our telecoms client who are based in Deeside. The Technical Support Analyst will provide internal and external customer service, hardware provisioning, fault diagnostics and ongoing product support. Duties & Responsibilities * To provide an excellent customer service experience whilst managing customer expectations * To manage faults, requests and enquiries on behalf of the customer in relation to Broadband & Hosted Telephony. * To take responsibility of the issue through to resolution, providing proactive and regular progress updates to internal/external customers. * Build and Provision VoIP Orders for customers. * Provisioning and installing … Network hardware - PC's, Switches, Routers & Firewalls Networking TCP/IP, DNS, VPN's & Router configuration Hosted/IP Telephony systems & SIP Trunks * Excellent Customer service and communication skills * Affective time management skills, with a logical approach to problem solving. * Ability to work under pressure and within time More ❯

schemes which provide support to individuals with disabilities applying to those schemes. The ideal candidate will ensure that our card services team deliver outstanding service to customers and resolve enquiries related to the card scheme objectively and effectively. You will also play a vital role in promoting accessibility and … inclusivity across all interactions. Full training will be provided. Key Responsibilities: Lead and manage the day-to-day operations of the service desk team, ensuring efficient and effective service delivery. Set performance goals and monitor key metrics to assess team efficiency and customer satisfaction. Provide leadership and … training to the team, fostering continuous improvement and objectivity. Act as the escalation point for complex customer queries and ensure timely resolution. Develop and implement policies, procedures, and best practices for the help desk. Ensure compliance with company policies, industry standards including GDPR, and regulatory requirements in all service More ❯