Operations Support Analyst Apprenticeship
- Hiring Organisation
- Unum
- Location
- Milton Court, Westcott Road, Dorking, Surrey, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £24,000 a year
someone beginning their career in IT. The apprentice will learn how to support colleagues with everyday IT technology needs developing practical technical skills, customer service confidence & an understanding of workplace IT services. No previous IT experience required. Role Learn how to respond to IT incidents and service requests in Service Now by reviewing tickets, gathering information and carrying out simple troubleshooting with support. Provide friendly first-line assistance to colleagues in person and remotely, escalating anything complex to experienced team members. Assist with routine tasks such as preparing laptops, checking equipment, updating asset records ...