1 to 25 of 63 Customer Service Jobs in Surrey

Customer Services Representative Cantello Tayler Recruitment are recruiting for a Customer Services Representative to join their client who is based in Staines, Surrey. Full-time position working Monday Friday on a shift rota such as 8am - 4pm, 9am - 5pm or 10am - 6pm. This is a hybrid role after probation, 2 days at home and 3 days in the … office. Customer Services Representative duties include : To provide customer support for the range of products and services, engaging with customers via telephone, live chat and E-mail. Log and resolve first line Customer Service fault calls, ensuring attention, resolution and appropriate escalation of reported faults. Resolving Provider and Insurer issues Understand and comply with Customer Service operating procedure, service level agreements and associated targets. Understand and comply with Information Security and Data Protection procedures. Support rollout of systems as directed by Team Manager. Support, as requested, testing of new systems. Assessing call severity and passing to 2nd level support. Assist in data gathering required for new customers. Support pre-sales and sales More ❯

The Role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Customer Service Agent/Helpdesk Agent to be a key part of our Egham team, taking full responsibility for maintaining high levels of customer service and support … Due to the nature of the Support Services business many of theses areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are the primary objective of the role. This is an exciting opportunity for an exceptional, experienced Customer Service Agent/Helpdesk Agent to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Single point of contact to meet the communication needs of key international customers. Management and ownership of cases throughout their lifecycle More ❯

Technology Service Desk Engineer Epsom/Hybrid | Technology | Permanent | Full Time Competitive salary, depending on experience 37.5 Hours Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we'll do whatever it takes to look after the UK's wellbeing. It … patients, members, and customers. We provide you with the support and opportunities to build a rewarding career while making a positive impact on people's lives. As a Technology Service Desk Engineer reporting to the Service Desk Manager, you will be part of a dynamic team responsible for providing exceptional support services to our organisation. This role isn … t a standard Service Desk role just logging tickets, but about using your technical ability to push to automate and streamline the support we deliver to the charity. This is an exciting opportunity to contribute to the revolution of technology support services and enhance the efficiency and productivity of our employees, ultimately improving patient care. As our Technology Service More ❯

Job Description Customer Support - Deadline 14th November £30,000 £/Year Salary £30,000 Hybrid working (3 days per week in the office) Permanent ASAP start Near Epsom, Surrey (due to location own transport is beneficial) Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Cycle Scheme, discounted onsite gym membership, subsidised Café and … role will be employed by TLP (secondment to Toyota (GB) PLC) Our client, a global automotive company, has an exciting opportunity for someone who is passionate about delivering brilliant customer service, and who would like to work somewhere that offers genuine career progression and advancement opportunities, where people are acknowledged and rewarded for their achievements and hard work. … your sense of fun and enjoy contributing within a team. Key responsibilities: While there are many facets to this highly rewarding role, the fundamental responsibilities focus on delivering effective customer communications, information supply and resolving problems. Respond to customer enquiries through multiple channels - these include inbound/outbound telephone communication, email, social media and web chat services. Use More ❯

Company Description We're Hiring: Service Engineer - Security At Securitas Technology, we're searching for a proactive Service Engineer to maintain and service fire & security systems. In this role, you'll have the autonomy to take ownership of issues, resolve them effectively, and prevent future challenges. If you're ambitious and take pride in delivering exceptional service, this is a great chance to develop your skills and progress your career in a supportive, forward-thinking team. Position:Service Engineer - Security Hours: Working an average of 40 hours a week, Standby call outs 1 in 5 Salary: £34,000 - £38,000 depending on experience + Opportunities to grow Location: Guildford area Requirements: At least 3 years … Organised, people-focused, and ready to grow? Join a global leader that's protecting what matters most - and take the next step in your career. Job Description As a Service Engineer, you'll play a key role in maintaining and supporting our customers' systems across technologies such as: Access Control, Intrusion Protection, Video Surveillance, Door Entry, Audio Alarm Verification More ❯

IT Customer Success Manager - UK Software company in Guildford - to £50k per annum My client Guildford-based software and services company delivering Enterprise management software, primarily to the rail industry, both within the UK and internationally. They are looking for a Customer Success Manager to be based out of their Guildford offices. This role is on-site full … time. This role is integral to the success of the business because you will be responsible for customer care for a group of customers for the business. This role is 100% customer care focused. They have 28 days' holiday plus Bank Holidays! Paying up to £50k depending on experience! Main Responsibilities: Manage ticketing system for customer bugs … features and support. Critically evaluate incoming customer requests and communicate internally. New system features and regression testing. Customer systems training. Develop training material as required. Lead regular client meetings and support the acquisition of new customers. Liaise with customers to implement the company systems into their business. Customer onboarding and integrations. Create and proofread internal procedures and More ❯

2nd Line Service Desk Engineer (Education Sector) Location: Reigate Salary: Up to £30,000 per annum Employment Type: Full-time About the Role We are seeking a skilled and proactive 2nd Line Service Desk Engineer with strong experience supporting users in educational environments whether in a school, college, university, or education focused MSP. The ideal candidate will also … have proven experience working within an MSP (Managed Service Provider) and be confident handling escalations, troubleshooting complex issues, and delivering excellent customer service. You will be responsible for providing 2nd line technical support to staff and students, managing tickets within SLAs, and assisting with the maintenance, configuration, and improvement of IT infrastructure across multiple educational sites. Key Responsibilities … wider MSP team to provide seamless support across multiple sites. Provide on-site support at educational locations in the Reigate area. Maintain accurate documentation and asset records. Deliver excellent customer service to users with varied technical abilities. Essential Requirements Minimum 2 years' experience in a 2nd Line Service Desk or similar technical support role. Experience working in More ❯

Reporting to the IT Manager, the Service Desk Technician Apprentice will learn and become familiar with the processes, procedures, and policies of the wider group IT Service Desk Team. Role The apprentice will be responsible for logging, diagnosing, and assisting in the resolution of issues raised by VIPs and users, covering a variety of hardware and software packages. … installation and configuration of new hardware, software, and services, and provide first-line technical support to users across the business. Throughout your apprenticeship, you will develop your technical skills, customer service abilities, and understanding of IT service desk operations, contributing to the delivery of high-quality support. Duties & Responsibilities Primary: Assist in providing end-user support to … out-of-hours, weekend, or bank holiday work as needed for business continuity and learning Secondary: Participate in IT team meetings, training sessions, and workshops to develop technical and customer service skills Assist with maintaining and updating the IT knowledge base, FAQs, and internal documentation Good level of working IT knowledge and practices Support the onboarding and offboarding More ❯

IT Service Engineer Location: Surrey/London - Home-Based with Travel to Customer Sites Salary: £27 - £29,000 per annum (depending on experience) Employment Type: Full-Time Join our client as an IT Service Engineer - Home Based Opportunity with Great Benefits! Are you passionate about technology and delivering outstanding customer service As an IT Service … Role: Work from Home: Enjoy the freedom and flexibility of working from home while staying connected with a supportive, collaborative team. You’ll also have the opportunity to visit customer sites, adding variety to your routine. Grow Your Skills: Our client offers sponsored training and development programs, along with a technical exams incentive scheme, so you’ll be continually … well-being. Annual Leave: You’ll receive 20 days of annual leave, plus bank holidays, and even a day off to celebrate your birthday! After completing one year of service, you’ll accrue an additional day of annual leave for each year! Tech Perks: You’ll be provided with all the necessary IT equipment and a company mobile phone More ❯

Senior 3rd Line Service Desk Engineer - Reigate Location: Reigate (Hybrid - 3 days on-site per week) Salary: Up to £40,000 per annum Type: Full-time, Permanent About the Role We are looking for a skilled and customer-focused Senior Service Desk Engineer to join our growing Managed Service Provider team based in the Reigate area. … This is a hybrid role, with three days per week required on-site, supporting a diverse range of clients and helping to drive high-quality service delivery across the business. You'll act as an escalation point for the 1st/2nd line teams, resolve complex technical issues, and contribute to continuous service improvement. This position is ideal … working with a wide range of technologies. Key Responsibilities Provide high-level technical support across Windows, Microsoft 365, networking, and cloud environments Act as an escalation point for junior service desk engineers Manage and resolve complex incidents and service requests within agreed SLAs Support client onboarding, migrations, and project delivery tasks Monitor, maintain, and troubleshoot client infrastructure (remote More ❯

solutions to both public and private sector organisations. Role Acts as a routine contact point for customers, receiving and handling requests for support Responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate Maintains records, informs users … Assists in devising permanent or temporary corrections and workarounds for issues Assists with account administration and back office tasks Collaborates with development and other resources to resolve issues Training Customer Service Specialist Level 3 Apprenticeship Standard Training will take place on location with an online session every month Customer Success Manager Apprenticeship Standard Customer service … Duration 1 Year 3 Months Positions Available 1 Closing Date Wednesday, 31st December 2025 Start Date Thursday, 1st January 2026 Desired Skills Communication skills IT skills Attention to detail Customer care skills Administrative skills Team working Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential) About the Employer FORFRONT LIMITED Forfront is an innovative software company based More ❯

on experience) + 5% performance bonus Type: Full-time, Permanent About Us We’re Cloud2Me – a growing Managed Cloud Services provider that’s passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple – deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving … the direct customer, MSP channel and SaaS vendors. We’ve grown 40% year-on-year over the last two years, and we’re looking for another talented, personable, and ambitious 1st Line Support Technician to join our friendly team in Redhill. The Role As a 1st Line Support Technician, you’ll be the first point of contact for our … and monitor alerts for uptime and performance. Manage user accounts, permissions, and other admin tasks. Assist with installations, updates, and configuration work. Develop knowledge base articles and contribute to service improvement projects. Keep clients updated and deliver excellent customer service at every step. What You’ll Bring: At least 1 years’ experience in a 1st Line IT More ❯

on experience) + 5% performance bonus Type: Full-time, Permanent About Us We re Cloud2Me a growing Managed Cloud Services provider that s passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving … the direct customer, MSP channel and SaaS vendors. We ve grown 40% year-on-year over the last two years, and we re looking for another talented, personable, and ambitious 1st Line Support Technician to join our friendly team in Redhill. The Role As a 1st Line Support Technician, you ll be the first point of contact for our … and monitor alerts for uptime and performance. Manage user accounts, permissions, and other admin tasks. Assist with installations, updates, and configuration work. Develop knowledge base articles and contribute to service improvement projects. Keep clients updated and deliver excellent customer service at every step. What You ll Bring: At least 1 years experience in a 1st Line IT More ❯

you a capable, high-energy technician looking to make the next step in your IT career? Do you have the enthusiasm, attitude, and energy for offering a first-class service? We have an exciting opportunity for a 2nd Line Support Technician to join our Redhill based Client who are an industry-leading Managed Service Provider. Our client is … over 400+ business IT systems, providing top-notch technologies and exceptional technical support to their customers. In this role, you will work with a diverse range of technologies and customer landscapes, delivering services directly to clients. You will join a team of savvy technicians who excel in customer service, and you'll have the chance to contribute … Day Responsibilities Act as a 2nd line point of contact for phone calls, emails and tickets from customers regarding IT issues, incidents and requests. Maintain a high degree of customer service and take responsibility/ownership for support queries from start to finish, escalating if necessary. Develop strong working relationships with customers and third-party partners. Contribute to More ❯

Site & Remote Support: Provide comprehensive IT support for remote sites in and around the Camberley region. Offer after-hours on-call support for designated sites as required. Travel to customer locations across the region as needed. Infrastructure Management & Maintenance: Install, configure, and maintain complex hardware and software systems in the field. Maintain and update the existing network infrastructure, including … and receiving operations. Perform new PC setup, installation, re-imaging, and end-user data transfer. Provision authentication hardware like active smart cards, Active Keys, and smart card readers. Administrative & Customer Service: Create and maintain detailed documentation of hardware/software systems and procedures. Manage inventory of spare equipment and supplies, maintaining accurate spreadsheets. Provide exceptional customer service More ❯

Client My technology client is a leading innovator in the tech space, committed to delivering exceptional IT services and solutions. They foster a collaborative environment where technical expertise and customer service excellence go hand in hand. Role Overview We are seeking a skilled 2nd Line Technical Support Analyst to join the IT Service Desk team. You will … multiple sites. Key Responsibilities Take ownership of support requests through to resolution, ensuring timely follow-up and closure. Diagnose and troubleshoot technical issues, escalating where necessary. Deliver high-quality customer service with clear and proactive communication. Set up and rebuild laptops and desktops. Install and configure IT hardware and software. Research, recommend, and implement new IT solutions and More ❯

Company Vehicle, Fuel Card, Overtime, Bank Holidays, Holidays Multi Skilled Fire and Security Engineers required. To apply for this opportunity you must have or hold the following: • Intruder Service Experience • Fire Service Experience • Excellent customer service skills • CCTV IP Knowledge • Access Control • Fault Finding experience • Ability to work by yourself and within a team • Full UK … and Security industry. We offer a wide range of services including design, maintenance and installation of fire systems, intruder, CCTV, and access control. Due to planned growth within the service/installation department. We are now actively looking to recruit an experienced Fire and Security Service Engineer covering Horley and surrounding areas Benefits Include: • Company Vehicle • Fuel Card More ❯

Account Support who is ready to step into a more commercially focused, relationship-led role. A strong understanding of sales within an MSP environment is highly desirable, particularly around service-led selling, recurring revenue models, and technology solutions. The Role You’ll join a supportive and established sales team, managing a portfolio of small business clients. Your focus will … be on developing trusted relationships, ensuring outstanding service delivery, and uncovering opportunities to expand the adoption of MSP services.Day-to-day responsibilities include: Managing and developing a portfolio of small but high-value clients. Building strong, long-term relationships and being the primary point of contact. Identifying opportunities within your accounts to drive engagement and recurring revenue—whether through … upsell, cross-sell, or aligning customers to new service offerings. Producing quotes, processing orders, and maintaining accurate CRM and pipeline records. Working closely with technical, operations, and project teams to ensure a seamless customer experience. Handling customer queries with professionalism, commercial awareness, and an understanding of service-level expectations. What We’re Looking For I’m More ❯

center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four pillars of our Operations Strategy: Service Excellence, Infrastructure Excellence, Sustainability and Governance, risk and compliance. The Manager Data Center (MDC) is accountable for all local maintenance, repairs, upgrades and expansion activities and customer services … activities within the sites. The Manager Data Center (MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. What youll do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site … other relevant functions. Accountable for the accurate and effective performance of monitoring and management systems Accountable for ensuring the timely, efficient, and high-quality execution of all maintenance and customer service tasks, as per Service Planning process guidelines. These activities encompass a range of tasks such as corrective and preventive maintenance, cross/disconnects, Remote Hands services More ❯

of hydraulic and pneumatic machinery — from routine maintenance to 24/7 emergency call-outs. Their dedicated team works across all forms of plant, vehicles and machinery, offering expert service and support to keep your downtime to a minimum. They are now seeking a Mobile Hydraulic Hose Engineer to join their team — and are open to applications from both … To succeed, you'll need: A valid driver's license (held for a minimum of 2 years) with a clean record The ability to manage your time effectively A customer-focused and safety-conscious mindset If you already have experience in hydraulic hose fitting, that's great — you can hit the ground running. If not, full training will be … provided for the right person who shows strong practical ability and enthusiasm to learn. What will your role look like? Once fully trained, you'll: Respond to customer service calls to repair or replace damaged hydraulic hoses and fittings on-site Diagnose hydraulic faults and fabricate new hose assemblies using the correct tools and techniques Conduct pressure testing More ❯

an analytical mind to join a smaller, friendly but integral team within the business. The main purpose of the role is to maintain the asset data that underpins the customer portfolio to maximise revenue and to resolve customer queries. This is mainly a back-office role, most of the customer queries are received by email, then it … is the Asset Analysts job to provide a solid front-line service for the meter and network services. Maintain the asset data and ensure the meter databases and industry registers are accurate through reporting and reconciliations. Track and recover meter assets that have been removed from customers. Maintain the network systems to ensure the growing portfolio and meter points … are registered and included in billing following a meter being installed. Ensure service level agreements are being met and working to KPI’s according to company procedures. The role would ideally suit a Graduate that is looking for more of an analytical, problem solving, administrative and numerical position where you can build a career within an exciting, growing organisation. More ❯

a strong background in end-user support and familiarity with common tools. The successful candidate will be responsible for handling tickets assigned to the local workgroup from the Global Service Desk and logging walk-in tickets related to end-user support. The role involves interfacing with the Global Service Desk and other global support groups to fulfil the … responding to, and owning incidents and tasks in the support queue, with a preference for ServiceNow knowledge. Ensure accurate and timely tracking of incidents and calls, adhering to specific Service Level Agreements (SLAs). Demonstrate proficiency in troubleshooting hardware issues on Lenovo PCs (Desktops/Laptops). Possess experience in hardware support, including tasks such as printer setup and … and independently. Proven track record of owning projects and taking responsibility for their delivery. Ability to translate technical information into language comprehensible to non-technical audiences. Strong commitment to customer service and proven experience in building customer relationships. Excellent organisational skills, with a keen attention to detail. Exceptional verbal and written communication skills. Proven ability to manage More ❯

and maintain hardware and software across multiple sites Manage network equipment and connectivity, diagnosing and resolving faults Support audiovisual, printing, and interactive screen systems Maintain accurate documentation, inventories, and service records Deliver excellent customer service and build strong client relationships Assist with small to medium technical projects and infrastructure improvements What We’re Looking For Minimum … platforms (Microsoft 365, Google Workspace, InTune, Entra ID) Familiarity with networking fundamentals , switches, and topology design Experience supporting MacOS, iOS, and mobile devices Excellent problem-solving skills and a customer-focused mindset Full UK driving licence and access to transport (travel between sites required) Punctual, reliable, and keen to learn new technologies Why Apply? Opportunity to work with a More ❯

looking for a friendly, proactive, and technically skilled 1st Line IT Support Engineer to be the go to person for everyday IT issues across our organisation. This is a customer facing role where your ability to troubleshoot, communicate clearly, and resolve problems efficiently will directly impact user satisfaction and operational success. Key responsibilities: Be the first point of contact … for IT queries via phone, email, and HALO ITSM Log, categorise, and prioritise incidents and service requests Resolve first-line issues including: Password resets and account lockouts (Active Directory, Microsoft 365) Outlook/email access, shared mailbox setup Printer/scanner connectivity Basic troubleshooting of Teams, SharePoint, and Windows Provide "how-to" support for Office 365 apps Escalate complex … Keep users informed throughout the ticket lifecycle Monitor ticket queues to meet SLA targets Support onboarding/offboarding and maintain IT documentation Required Skills Experience in IT support or service desk roles Must have HALO ITSM ticketing system experience Strong knowledge of Microsoft Entra Microsoft 365 and Windows 10/11 Excellent communication and customer service skills More ❯

Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced AV Field Service Engineer to be a key part of our Field Engineering team, representing proAV, taking full responsibility formaintaining high levels of Customer Service through onsite attendance and remote … technical support. Due to the nature of the Support Services business these areas are subject to tight SLA’s and KPI’s. You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution. You will be responsible for ensuring fault resolution is to Client satisfaction, ensuring the commercial impact of the account … is upheld. You shall be responsible for the management of and timely updating of fault tickets. This is an exciting opportunity for an exceptional, experienced AV Field Service Technician to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and More ❯