1 to 25 of 165 Customer Service Jobs in Surrey

The role in a nutshell: The BTS Service Desk provides effective, professional, customer focussed, technical support for Toyota Financial Services UK, their Outsourced Providers and KINTO UK. IT (BTS) Service Desk Analysts provide 1st line support for all Incidents and Service Requests as well as some 2nd and 3rd line support to specific services. This is … change using expertise and experience) and Guard (always protect the business). What you'll be doing: Supporting IT Services (Incident Management/Request Fulfilment): Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk IT service management tool, while delivering excellent and clear communications of … incidents, service requests and service updates to our customers within agreed timescales. Delivery of first-class customer service; ensuring the customer is satisfied with the resolution of the call prior to closure. Keep detailed, accurate and consistent records for the teams' calls to ensure they are updated regularly, and that the customer is kept More ❯

The role in a nutshell: The BTS Service Desk provides effective, professional, customer-focused, technical support for Toyota Financial Services UK, their Outsourced Providers, and KINTO UK. IT (BTS) Service Desk Analysts provide 1st line support for all Incidents and Service Requests, as well as some 2nd and 3rd line support for specific services. This hybrid … the business through change using expertise), and Guard (protect the business). What you’ll be doing: Supporting IT Services (Incident Management/Request Fulfilment): Ensure all incidents and service requests are logged, accurately identified, categorized, prioritized, diagnosed, and managed using the Service Desk IT service management tool, with clear communication to customers within agreed timescales. Deliver … excellent customer service, ensuring customer satisfaction with resolutions before closure. Maintain detailed, accurate, and consistent records of calls and keep customers informed. Collaborate with third parties and colleagues to investigate, diagnose, analyze, and resolve issues promptly, following incident management procedures. Refer unresolved requests to appropriate teams or service providers, ensuring effective communication with the customer. Escalate More ❯

Contract Type: Permanent Are you an experienced First Line Support Engineer looking to boost your career working in an advanced Helpdesk team that pride themselves on delivering high-quality service levels? The Company Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is … matters. The candidate will be expected to have a very quick learning curve as they will be thrown a variety of challenges and required to work hard to meet customer expectations and satisfaction. Training will be provided by virtue of teamwork and Microsoft qualifications, but it is expected you will be able to work independently to solve a variety … Basic (depending on experience) + £4k Shift Allowance Benefits • 4% Employer Pension Contribution• Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)• Employee Assistance Programme• Private Medical Insurance (applicable after 5 years’ service)• Learning and Development Programme, aimed to support Career Progression• Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards More ❯

days ago Be among the first 25 applicants Job Summary Are you an experienced IT Service Desk analyst looking for the next step in your career? Do you have a passion for technical troubleshooting? We are looking for a Senior Digital Service Desk Analyst to join our team. The successful candidate will be responsible for taking the lead … role in incident management, dealing with customer escalations and championing customer satisfaction through the timely resolution of incidents and requests. You will be technically responsible for escalating calls from the Service Desk Analysts to other support teams, identifying and reporting common trends, providing documentation of new skills, coaching and mentoring colleagues and handling and logging calls during … busy periods. In addition, you will recommend alternative courses of action and develop in-house expertise to improve first time fix rates. Job Summary Are you an experienced IT Service Desk analyst looking for the next step in your career? Do you have a passion for technical troubleshooting? We are looking for a Senior Digital Service Desk Analyst More ❯

Social network you want to login/join with: IT Service Desk Analyst (1st Line Support) Location: Guildford Employment Type: Contract inside IR35 Contract is 12 months About the Role: Join a dynamic IT team as a 1st Line Service Desk Analyst, providing essential technical support to internal users across multiple sites. You’ll be the first point … of contact for IT incidents and queries, ensuring smooth operations and excellent customer service in line with SLAs. This is a fantastic opportunity for someone with strong communication skills, a passion for problem-solving, and a desire to grow in IT support. Key Responsibilities: Handle incoming calls, emails, and tickets, logging and tracking incidents accurately in the Service More ❯

Service Desk Analyst Service Desk Analyst Telent are looking for a Service Desk Analyst (Customer Service Helpdesk Agent/Helpdesk Operator) to join our growing Customer Service Centre in Camberley. We have numerous prestigious managed service contracts that we are currently delivering on and an increasing order book, and we are in … our team to support our growth. Plenty of training and development is on offer! SHIFT PATTERN: 4 days on/4 days off shift pattern role, where the successful Service Desk Analyst will complete an 11h rotating shift - 7am-7pm, rotating to 7pm-7am for every shift. This will be office based, from our modern Camberley service centre … The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7. Service Desk Analyst - What you'll do: Act as the 1st point of contact for new incidents, requests, and queries raised by Telent and external customers over a wide range More ❯

Join to apply for the Service Desk Analyst role at Telent Technology Services Ltd Continue with Google Continue with Google 2 days ago Be among the first 25 applicants Join to apply for the Service Desk Analyst role at Telent Technology Services Ltd Service Desk Analyst (Customer Service) Location: Camberley, GU15 3YL (Office based role … type: Full time, Permanent Competitive starting salary – Uncapped overtime options – 20% salary uplift for shift work - At the desk training - 25 days annual leave Telent are looking for a Service Desk Analyst (Customer Service Helpdesk Agent/Helpdesk Operator) to join our growing Customer Service Centre in Camberley. We have numerous prestigious managed service … team to support our growth. Plenty of training and development is on offer! SHIFT BASED ROLE: 4 days on/4 days off shift pattern role, where the successful Service Desk Analyst will complete an 11h rotating shift - 7am-7pm, rotating to 7pm-7am every shift. This is an office based role, from our modern Camberley service centre More ❯

to ensure efficient support to business without impacting business. The role will require hands-on experience of support. Responsibilities Ability to advise and to present to one or more customer staff. Monitor and control daily service call activity, utilization, inventory levels and service levels. Exceptional customer service Advanced knowledge in Customer Service Aptitude … Resolving technical problems with hardware, software and connectivity. Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve Participate in the configuration and support of internal systems. Ability to work effectively with Logistics Adherence to assigned schedule Adhering to documented policies, procedures and processes that are specific to the service. Clear and concise … documentation of all customer interaction within appropriate CRM tool. Able to function in a team environment Maintain knowledge levels as industry enhancements occur Support installation and implementation of connectivity and high-end systems products Continuous improvement of service delivery. Ability to juggle time and resources to meet or exceed expectations Qualifications Work Experience: More than 24 months Sound More ❯

established IT provider based in Guildford who are looking for a 1st Line Support Engineer to join their growing team. This is a great opportunity for someone with strong customer service skills and a real interest in IT support. You’ll be the first point of contact for users, helping to resolve a range of technical issues while … delivering top-notch service. What they’re looking for: Confident communication and telephone skills Excellent customer service background Solid understanding of Windows OS and Microsoft Office Good problem-solving and analytical skills Someone who works well under pressure and thrives in a team Key Responsibilities: Act as the first point of contact for users, handling incoming calls and … technical queries Accurately log all helpdesk submissions into the IT Service Desk tool, ensuring detailed notes of actions taken are recorded Carry out initial investigation of incidents via phone, email, or remote access tools, resolving or escalating issues as appropriate using standard fault-finding techniques Contribute to the development of standard operating procedures (SOPs) for common issues, helping streamline More ❯

touch and sentiment of a family-run business Discover more about the inTEC GROUP at weareintec.co.uk Support the Sales Team: Assist sales representatives with preparing proposals, contracts, and presentations. Customer Interaction: Address customer inquiries, resolve complaints, and provide product or service information as needed. Order Management: Process sales orders, track shipments, and ensure accurate invoicing and payment … collection. Database Maintenance: Manage and update the customer relationship management (CRM) system, ensuring data accuracy and completeness. Reporting: Prepare sales reports, forecasts, and performance metrics to support decision-making processes. Collaboration: Coordinate with other departments such as marketing, logistics, and finance to ensure smooth execution of sales operations. Day-To-Day Responsibilities Support the Sales Team: Assist sales representatives … with preparing proposals, contracts, and presentations. Customer Interaction: Address customer inquiries, resolve complaints, and provide product or service information as needed. Order Management: Process sales orders, track shipments, and ensure accurate invoicing and payment collection. Database Maintenance: Manage and update the customer relationship management (CRM) system, ensuring data accuracy and completeness. Reporting: Prepare sales reports, forecasts More ❯

the Solid Surface Template Surveyor | Guildford role at Howdens At Howdens, we are proud to be a market leader in the kitchen industry, driven by innovation, quality, and outstanding customer service. We are currently looking for an experienced Solid Surface Template Surveyor to join our dynamic team. If you have proven experience in laser templating and are looking for … to: Solid Surface Installation Manager What will you be doing as a Solid Surface Template Surveyor: Responsibilities As a Solid Surface Template Surveyor, you’ll be field-based, visiting customer sites to deliver precise digital measurements that will be used to fabricate bespoke solid surface kitchen worktops. You will be responsible for: Producing accurate template plans following standard drawing … procedures Interacting with customers and maintaining a high level of customer satisfaction Ensuring all order details are captured accurately and entered into our CRM system Surveying site conditions to ensure safe and successful delivery/installation Liaising with our template support and technical teams Ensuring a “right first time” approach to all work surface installations Supporting continuous improvements in More ❯

to end-users as part of the Global IT team, focusing on hardware and software related issues impacting multiple platforms. Candidate must perform job with a high degree of customer service with an emphasis on quality work, along with a good technical knowledge of end user systems. Essential Duties and Responsibilities: Monitor assigned incident queue(s), update and … accurate records of IT services, solutions, and configurations. Any other tasks that may be required from day to day. Knowledge and Skills: Communication: Strong verbal and written communication abilities. Customer Service: Ability to provide excellent client-facing support. Teamwork: Ability to work well as part of a team. Attention to Detail: Keen eye for detail and accuracy. Experience … systems required: Basic Networking concepts Intel/Macintosh Workstations & Laptops Windows 10, 11/OSX Network Printers configuration and support Mobile Devices (Smartphone/Tablets) – Android/iOS MO365 Service Now Incident/Service Management Systems Experience in the following systems preferred but not required: Lotus Notes/M0365 Remote Support Tools (TeamViewers) Active Directory/Microsoft Azure More ❯

Backup) Operations Engineer Connect to your opportunity The GTI Senior IT Continuity (Backup) Operations Engineer role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectations of the business within an agile framework. Advanced knowledge of core specialized and technical competencies is required, along with a very solid understanding of … develop plan and execute IT Continuity Services across multiple Data Centers and geographic regions. The role requires advanced skills that enable the individual to deliver a high level of service whilst meeting the expectations of the business. It also requires a solid understanding of an enterprise IT infrastructure operational environment along with industry trends & best practices. You should have … and replication every day, and fix any issue that arises to ensure backup and replication SLAs are met Configure backups and perform restore as and when needed. Monitor the Service Now. Participate in planned maintenance activities Participate in a 24x7x365 on-call rotation Respond to and manage service issues and problems Responsible for awareness and compliance to policy More ❯

. MS Windows desktop operating systems. Support and maintenance of IT hardware including desktops, laptops, tablets and class display screens. Experience of supporting the Adobe Creative Suite. Demonstrable exceptional customer service/people skills. Demonstrable ability to create and maintain high quality documentation for technical team and end users. Demonstrable knowledge of Data and Cyber Security best practice. More ❯

. MS Windows desktop operating systems. Support and maintenance of IT hardware including desktops, laptops, tablets and class display screens. Experience of supporting the Adobe Creative Suite. Demonstrable exceptional customer service/people skills. Demonstrable ability to create and maintain high quality documentation for technical team and end users. Demonstrable knowledge of Data and Cyber Security best practice. More ❯

complete Microsoft cloud environment; therefore, you will be upskilled on the latest tech, such as NetSuite, Azure Defender, Fortinet firewalls, and more. We are looking for someone with: Outstanding customer service skills and a strong service-oriented mindset Proficiency in Microsoft technologies, particularly Office 365 and Azure Active Directory (Entra ID) A proactive support analyst who is More ❯

Employer description: PurpleJelly is an established and successful IT solutions company based in Farnham, Surrey. As a Managed IT Service Provider, we offer a varied range of dependable, high-quality technical support and IT solutions to our external customer base predominately centred around Microsoft cloud technologies. Overview: We are looking for an enthusiastic and ambitious individual to become … a fantastic skilled IT Service Desk Technician. You’ll work closely with a great team on a busy service desk where you will grow your skills and experiment with new tools, techniques and technologies on a wide variety of networks. You'll be a key member of our team at the forefront of our technical support service. Responsibilities … Develop and maintain good working relationships with clients to promote high level of customer service. Logging, prioritisation and escalation of IT support issues and requests in line with procedures and SLAs. Resolution of 1st line support issues and working with senior technicians and third-party suppliers when required. Routine systems administration tasks: typical issues will be faults with PC More ❯

Service Desk Analyst Location: Woking (Office-based) Hours: Monday to Friday, 08:30 – 17:30 About MicroPro At MicroPro, we provide rapidly growing businesses with tailored IT support, strategy, projects, procurement, cybersecurity, licensing, and all aspects of day-to-day IT operations. We pride ourselves on being approachable, knowledgeable, and proactive, becoming a trusted extension of our clients' teams. … The Role We’re looking for a Service Desk Analyst to join our growing team. You’ll be the first point of contact for clients needing technical support and advice, helping to resolve issues quickly and efficiently. This is a great opportunity for someone with 1–2 years of IT support experience who is looking to develop their skills … If you think you’d be a good fit, we’d love to hear from you. Seniority level: Entry level Employment type: Full-time Job function: Information Technology and Customer Service Industries: IT Services and IT Consulting #J-18808-Ljbffr More ❯

Role Description As the IT Service Continuity Product Manager (ITSCPM) you will ensure Allianz can recover IT Systems to agreed SLA's by mitigating the risk of crisis/disaster events to an acceptable level through planning and testing of IT service recovery. You will own and manage the integrity of ITSC services ensuring; regular testing is performed … exploit new technology capabilities to further enhance Allianz's ability to recover. The role will report into the Head of IT Product - Core IT services and own the IT Service Continuity Management (ITSCM) function within Allianz UK IT. Salary Circa. £82,000 per year Pay is dependent on relevant experience, skills for the role and location. Salary is only … Where relevant, act as sponsor or key project stakeholder for ITSC implementations. Management activities In conjunction with relevant stakeholders, set the short- and long-term priorities for the IT Service Continuity within the UK. Management and governance of Allianz Technology as the internal provider of IT continuity and recovery services. Ensure that all Allianz IT staff with responsibilities for More ❯

promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com. Job Details More ❯

We're looking for an experienced and inspiring Customer Support Team Leader to join our team on a maternity cover contract. In this role, you'll lead and support our team of Customer Support Advisors and Specialists, helping them deliver outstanding experiences for our customers. You'll play a vital role in coaching the team, optimizing support processes … and ensuring service excellence across every interaction. If you're passionate about people, thrive in a fast-paced environment, and know what great customer support looks like, we'd love to hear from you. What You'll Do: Lead and inspire a team of Customer Support Advisors and Specialists to deliver empathetic, solution-focused support Mentor team … members, building their skills in communication, problem-solving, and service delivery Foster a growth mindset and culture of continuous learning and improvement Organize team schedules and tasks to ensure optimal staffing and excellent customer service Monitor quality of service through reviews and performance metrics (CSAT, first-time fix, response times, etc.) Manage escalations, resolving complex queries More ❯

We’re looking for an experienced and inspiring Customer Support Team Leader to join our team on a maternity cover contract. In this role, you’ll lead and support our fantastic team of Customer Support Advisors and Specialists, helping them deliver consistently outstanding experiences for our customers. You’ll play a vital role in coaching the team, optimising … support processes, and ensuring service excellence across every interaction. If you’re passionate about people, thrive in a fast-paced environment, and know what great customer support looks like, we’d love to hear from you. What You’ll Do: Lead and inspire a team of Customer Support Advisors and Specialists to consistently deliver empathetic, solution-focused … support Mentor team members, building their skills in communication, problem-solving, and service delivery Foster a growth mindset and culture of continuous learning and improvement Organise team schedules and tasks to ensure optimal staffing and excellent customer service Monitor quality of service through regular reviews and performance metrics (CSAT, first-time fix, response times, etc.) Manage More ❯

solutions help professionals in construction, surveying, and property management streamline their workflows, reduce manual admin, and deliver high-quality reports with ease. With a strong focus on innovation and customer success, we empower our users to work smarter and more efficiently. As part of our growing team, you’ll be joining a company that values collaboration, continuous improvement, and … a commitment to delivering exceptional service to our customers. As a Customer Support Executive, you are a key and integral part of the GoReport team. You will be responsible for; First Line Customer Assistance Respond to inbound customer inquiries via phone, email and live chat promptly and professionally, redirecting to team members where needed Comprehensively document … and communicate customer issues in our CRM system to ensure a clear transfer of information internally and seamless experience for the customer Technical Troubleshooting Diagnose and resolve technical issues reported by customers, documenting and redirecting to team members within Operations or Technical team where necessary Product Knowledge & Feedback Collection Become an expert in the GoReport product and stay More ❯

Social network you want to login/join with: Customer Support Team Lead - Maternity Cover, woking col-narrow-left Client: Person Centred Software Ltd Location: woking, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 26.06.2025 Expiry Date: 10.08.2025 col-wide Job Description: We’re looking for an experienced and inspiring … Customer Support Team Leader to join our team on a maternity cover contract. In this role, you’ll lead and support our fantastic team of Customer Support Advisors and Specialists, helping them deliver consistently outstanding experiences for our customers. You’ll play a vital role in coaching the team, optimising support processes, and ensuring service excellence across … every interaction. If you’re passionate about people, thrive in a fast-paced environment, and know what great customer support looks like, we’d love to hear from you. What You’ll Do: Lead and inspire a team of Customer Support Advisors and Specialists to consistently deliver empathetic, solution-focused support Mentor team members, building their skills in More ❯

countries. Optical technologies are the foundation of our business. We employ around 4,000 people worldwide. Join our team and help to shape our future with lasting effect. Field Service Specialist Job ID: 4233 Location: Camberley, ENG, GB Qualifications, skills and abilities Role Description: Location: Home Based The Field Engineer will work within the Operations department, reporting to a … are within their warranty and maintenance periods. The Field Engineer will be required to gain a strong technical knowledge of the Jenoptik supplied product range, while maintaining a strong customer focus. The role will be split between working on customer sites and will require some UK wide travel, occasional staying away and working unsociable hours. About You: The … have excellent communication skills; capable of clearly communicating technical matters to stakeholders, be able to work independently and to tight timescales while managing multiple tasks and prioritising effectively. Quality customer Service is our top priority, as such we rely on dedicated team members to continuously help improve the way we work, in serving our clients' needs. Candidates and More ❯