1 to 25 of 89 Customer Service Jobs in Surrey

Our global client requires an experienced Service Coordinator to join their team indefinitely. Job Summary: Support the Regional Service Manager and Service Operations lead to improve productivity by taking responsibility for co-ordinating resources within their immediate team, identifying and implementing areas for improvement within the service … booking process, and working with the regional admin teams to ensure working processes are the same across the regions they are accountable for: • Processing customer field service requests, using the service planning system to identify suitable engineers and dates to attend the site. Proactively communicate with customers … or confirm engineer availability and/or special job queries. • Producing quotations using SAP, confirming and documenting price and site availability to customers. • Processing customer orders and service partner purchase orders: check availability against the customer’s requested date and reserve in the service planning system More ❯

Operations Coordinator to join their team for at least 3 months. In this role you will be responsible for providing user support through the customer service team, this role requires someone who is technically minded with excellent customer service skills. In return our client offers a … delivering training to colleagues Handle system faults and provide timely updates to colleagues Support with any upcoming projects Requirements: Technically minded with experience providing customer service support to users Excellent customer service skills Ability to clearly explain resoloutions to end users Experience in working with CRM More ❯

Operations Coordinator to join their team for at least 3 months. In this role you will be responsible for providing user support through the customer service team, this role requires someone who is technically minded with excellent customer service skills. In return our client offers a … delivering training to colleagues Handle system faults and provide timely updates to colleagues Support with any upcoming projects Requirements: Technically minded with experience providing customer service support to users Excellent customer service skills Ability to clearly explain resoloutions to end users Experience in working with CRM More ❯

Are you a positive, self-motivated and personable individual, driven by delivering a high-quality service to clients? The Company Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients … tasks like preparing quotes, liaising with vendors and suppliers, and managing processes related to specific client projects. Your role is crucial in delivering exceptional customer service and maintaining efficient operations. Responsibilities: Quote Management Prepare and manage quotes for opportunities created by the Business Manager/Client Success teams … an element of interaction with the client directly. Requirements: Previous experience in a similar administrative role and the ability to provide outstanding client/customer service Any experience within the IT industry will be advantageous A collaborative and helpful nature and strong communication skills - excellent written and spoken More ❯

landscape. You'll collaborate with a team of six application managers, designing, implementing, and maintaining the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal & mobile app. Moreover, you will be responsible for delivering customer integrations as well as supporting internal business integrations. Other applications on the platform where experience is preferred are Field Service Management (FSM), IT Service Management (ITSM) and Strategic Portfolio Management (SPM). You will work … integrations Create innovative solutions to drive efficiencies for business stakeholders Manage and coordinate technical projects Skills & experience: Functional Strong expertise and an understanding of customer service business processes Skilled in requirements analysis, functional and technical design, testing, and agile methodologies Strong analytical and problem-solving abilities Knowledge of More ❯

We have an exciting opportunity for a Service Delivery Manager to join our well-established client. MFK Recruitment has successfully recruited 42 IT Professionals for this well-established company in the past 5 years, 31 are still with the company too. Hybrid working is in play for the successful … Service Delivery Manager. Two to three days a week, the SDM will travel to Reigate (Surrey), East Sussex, and Cambridgeshire. On average, the SDM will be able to work from home for two days a week. Extremely ambitious company, and they’re very interested in having individuals join their … team, who are keen to progress and succeed (The vast majority of our candidates have progressed in a short space of time!) Service Delivery Manager - Job Purpose: The Service Delivery Manager is a significantly customer facing role that ensures customers have a local and dedicated point of More ❯

combines expertise, passion, integrity and innovation to the seamless and efficient processing of all activities including and not limited to End of Lease Activities, Customer-service and in-life query management, Lease schedule and Acceptance certificate creation. As an Operations Team Leader you are responsible for the management … e.g. monthly business reviews) Performance management and trend analysis Maintaining accurate data in all relevant systems to support project requirements Working alongside the local Customer Experience Specialists to address critical operational pain-points and in the implementation of process improvements Identification of process improvement opportunities, including automation where possible … system workflow understanding in general back office and after-sales operations; a leasing background is an advantage Strong understanding of CHG solution offerings, including customer-service management and or other related services within a leasing or after-sales operational perspective Strong understanding of asset/I.T fleet management More ❯

to succeed by making their own decisions Possess excellent communication skills in both written and verbal form Managing the Environment: Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment Exhibit excellent floor presence by training and coaching the store … team on customer service, standards, product placement and time management Achieve Company-average mystery shop results by uphold the Company's customer service standard Operations: Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures Achieve … receipt to sales Utilise Company reports to react to trends and drive business Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community Manage stock levels appropriately (taking into consideration the store environment More ❯

skills and the ability to successfully drive sales growth programs and commercial demand creation through their nominated suppliers is fundamental. Combined with a strong customer service ethic is essential to support the sales organisation with mainly commercial and technical assistance when required and the ability to position supplier … s technology within the customer, sales and technical teams. The role is an active field-based role with significant customer facing visits within the country/region. What the role involves: •Work with line manager on the development of defined and accurate budget and business plans for the … dedicated region •Drive Memory Activities within the dedicated customer base. •Develop, execute and measure strategic customer driven programs locally. •Support the local Memory Demand Creation (CRM) activity with technical resources available and review processes to help ensure that demand creation metrics are achieved. •To be the focal point More ❯

Job Description UPS Engineer/Service Engineer/Customer Service Engineer to join a global critical power company. The UPS Engineer/Service Engineer/Customer Service Engineer will be responsible for commissioning, maintaining, repairing, and occasionally modifying power protection products. The role requires More ❯

inclusivity and offer a wide range of benefits to support staff wellbeing. Your Future Starts Here PURPOSE OF JOB: The purpose of the DaaS Service Desk Agent is to deliver excellent customer service through continuous improvement that gives customer confidence, you will do this by understanding … customer’s needs, delivering technical excellence, and ensuring communication is concise, responsive and of a high quality. KEY RESPONSIBILITIES: Daily management and prioritisation of your own workload (assigned ticket queue) and escalating to senior Managers when necessary. Meeting/exceeding target SLAs (first response, resolution, update cadence) Managing the … end-to-end processes ensuring the end users receive the highest level of service Manage the communication between external Partners and Bytes. Processing of DoA and Warranty requests Processing of general service queries (billing, onboarding etc) Processing of New Device Request Processing of Mult user access request (Office More ❯

Job Title: IT Service Assurance Lead - Utilities Experience Reports To: Product Group Manager Salary Range: Competitive Purpose of the Role: Ensure IT services are effectively delivered and maintained for specific business areas, including regional offices and depots. Handle service support and escalations to meet business needs and act … as the IT service representative. Key Responsibilities: Build and maintain business relationships, managing escalations and issues. Support significant IT changes, ensuring full testing before production. Champion continuous improvement of IT services. Manage service escalations and communication of service events. Participate in 24/7 coverage for high … priority incidents. Collaborate with the Major Incident Team and IT Service Assurance Lead. Work with SaaS suppliers to meet SLA requirements and review services. Review and manage vulnerability reports and knowledge articles. Key Accountabilities: Ensure high-quality, efficient IT services. Assist in service resolution to meet service More ❯

Job Title: IT Service Assurance Lead - Utilities Experience Reports To: Product Group Manager Salary Range: Competitive Purpose of the Role: Ensure IT services are effectively delivered and maintained for specific business areas, including regional offices and depots. Handle service support and escalations to meet business needs and act … as the IT service representative. Key Responsibilities: Build and maintain business relationships, managing escalations and issues. Support significant IT changes, ensuring full testing before production. Champion continuous improvement of IT services. Manage service escalations and communication of service events. Participate in 24/7 coverage for high … priority incidents. Collaborate with the Major Incident Team and IT Service Assurance Lead. Work with SaaS suppliers to meet SLA requirements and review services. Review and manage vulnerability reports and knowledge articles. Key Accountabilities: Ensure high-quality, efficient IT services. Assist in service resolution to meet service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

Talogy is a leading contributor of support to customers and colleagues throughout various stages of client projects. They act as role models of excellent customer service to clients and partners who are using Talogy systems, working closely with other departments such as Sales, Consulting, Software Engineering and Product … satisfactory resolutions for all parties. Working with teams like Sales and Consulting to understand client requirements and providing technical support as assigned. Running managed-service projects on Talogy platforms independently, i.e. coordinating the setup of assessments for selection or development on behalf of clients to deliver an end-to … teams like Software Engineering and Product Management to implement fixes for client projects. Providing feedback on client implementations to colleagues in other departments. Meeting service level agreements (SLAs) in their region. Following processes around documentation of client work and interactions, e.g. utilizing client relationship management and project management tools More ❯

primarily responsible for supporting customers and colleagues throughout various stages of client projects. People in this role are the front-line providers of excellent customer service to clients and partners who are using Talogy systems, working closely with other departments such as Sales, Consulting, and Software Engineering to … requests for client support, with the aim of ensuring satisfactory resolutions for all parties. Providing technical support to client projects as assigned. Running managed-service projects on Talogy platforms with limited support, i.e. coordinating the setup of assessments for selection or development on behalf of clients to deliver an … issues, and liaising with clients to get these resolved in a timely manner. Providing feedback on client implementations to colleagues in other departments. Meeting service level agreements (SLAs) in their region. Following processes around documentation of client work and interactions, e.g. utilizing client relationship management and project management tools More ❯

and managing removals clients' moves. This full-time, permanent employment in Woking, Surrey, provides a fast-paced, fulfilling work atmosphere for those who enjoy customer service and sales. Be a part of an industry that appreciates professionalism, initiative, and career advancement. What You’ll Be Doing: Serve as … in-person surveys for the Field Sales Team with accuracy and efficiency. Maintain the sales pipeline by tracking and following up on all removals customer interactions. Use CRM tools and other technology to effectively handle leads and update client records. Regularly communicate with field sales, operational managers, and internal … the removals company's ideals while contributing to a pleasant, team-oriented environment. What We’re Looking For: A minimum of 12 months of customer service experience is required, preferably in the removals or relocation industry. Effective communication and interpersonal abilities. Excellent attention to detail and diary management More ❯

Global Service Desk Manager We are recruiting a Global Service Desk Manager to join our Esher based team at Healix. In this role you will oversee the Global Healix IT Service Desk which provides application and user support around the world. The role is crucial to ensuring … both our internal and external customers receive an excellent level of service no matter where they are located. This role will involve regular communication with the IT team in Esher and other locations, staff members across the group, senior stakeholders, the Group CTO, suppliers and IT departments of third … this role early to mid June. Requirements: Experience: 5+ years in a similar role, strong knowledge of ITIL framework and best practices, proficient in service desk software and ITSM tooling, Microsoft 365, Microsoft Intune, PC setup and configuration, understanding of Windows server technologies and Active Directory services. Skills: Excellent More ❯

and maintain a network of introducers, ensuring WorldPay is first choice for all referrals Apply the WORLDPAY sales methodology technique in order to identify customer needs, propose solutions, negotiate and agree best terms possible for both company and customer Actively sell several different WorldPay products (including face to … million card tirnover within a defined territory Identify cross selling opportunities and drive revenue growth in line with pricing policy Complete appropriate paperwork with customer, adhering to legal and compliance policies and standards, and ‘right first time’ guidelines Work with customer service and boarding teams to resolve … customer queries and ensure a seamless service for the customer Be able to feedback on local trends including, competitor insight, customer needs, sales and lead information, product and marketing requirements Support Regional Director with induction of new team members, sharing best practice and buddying when required More ❯

Service Support Administrator Permanent - full time - Office based Richmond - Free parking Up to £28,000 plus company bonus As an established, growing company the role of Service Support Administrator is an integral role for the business and its ongoing success. This award winning company was established over … top 20 listing of 'The Top 100 UK SMEBusinesses' You will be part of a highly successful, friendly, forward thinking team of 12. As Service Support Administrator you will be responsible for: Maximising the conversion of the service division opportunities There will be lots of customer liaison … you will be making outbound calls to convert quotations, re-engage existing customers for repeat business/services and to up sell brand new service plans Managing all of the opportunities on the company system by way of updating, converting, archiving, as well as explaining the benefits and advantages More ❯

Technology Account Manager you are responsible for sourcing and developing new business opportunities with targeted prospects/customers as well as delivering high quality customer focused solutions in a cost-effective manner. Areas of responsibility Actively pursue new business/lead development with targeted prospects/customers as agreed … with Head of Sales and in line with the customer acquisition strategy Achieve targeted sales goals Drive demand & build relationships with CIO, ICT, Procurement, Finance, HR, customer service departments and all involved in the buying centre process Work with partners to gain direct customer engagement Manage … end-to-end lifecycle relationships Create customer specific proposals, deal structures and calculations Maintain and report up to date CRM pipeline activity and account plans Plan, prepare and execute sales and marketing campaigns in conjunction with defined prospects and support from Marketing Manage enquiries from prospects and customers in More ❯

you'll certainly continue to grow your technical skills (as with any IT role), what truly sets this opportunity apart is its emphasis on customer service and user experience. If you're someone who thrives on delivering outstanding service, has a natural way with people and knows … performance-based bonus Ongoing training & certifications - Stay ahead in IT! Team socials & supportive environment Career progression opportunities Where You Fit In: Handle incoming customer communications, to ensure you impress with excellent service and uphold the business' strong reputation. Build and maintain great relationships with customers and third-party … partners, working together to achieve success. Manage and resolve service cases in their IT tool, maintaining high standards for service levels and communication. Improve their service desk tools, like updating the knowledge base, customer guides, and processes. Take advantage of a supportive work environment to grow More ❯

Are you a recent graduate with a passion for technology, problem-solving, and great customer service? We are looking for an enthusiastic individual to join our client’s friendly and fast-paced Technical Support team. This is a fantastic opportunity to launch your career in a dynamic technical … DOE) Monday – Friday What You’ll Be Doing: In this Graduate Technical Support role, you will be at the heart of our client’s service delivery team, supporting customers and engineers to ensure everything runs smoothly. Don’t worry if you don’t have lots of experience—they will … provide training and support to get you up to speed. Your responsibilities will include: Acting as the first point of contact for customer technical enquiries—helping solve problems or escalating them to the right team member. Logging and tracking customer requests and service tickets using HubSpot software. More ❯

Are you a recent graduate with a passion for technology, problem-solving, and great customer service? We are looking for an enthusiastic individual to join our client s friendly and fast-paced Technical Support team. This is a fantastic opportunity to launch your career in a dynamic technical … DOE) Monday Friday What You ll Be Doing: In this Graduate Technical Support role, you will be at the heart of our client s service delivery team, supporting customers and engineers to ensure everything runs smoothly. Don t worry if you don t have lots of experience they will … provide training and support to get you up to speed. Your responsibilities will include: Acting as the first point of contact for customer technical enquiries helping solve problems or escalating them to the right team member. Logging and tracking customer requests and service tickets using HubSpot software. More ❯