1 to 25 of 68 Customer Service Jobs in Surrey

Field Service Engineer, Medical Diagnostic Systems Basic Salary Up To £43,000 10% Bonus Company Car Pension Healthcare Life Insurance Phone, Laptop Holidays ** The role will involve working one weekend in four (during this week you will receive two alternative days off work) ** The Role – Field Service Engineer … Medical Diagnostic Systems This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for: The service, installation, breakdown, repair and calibration of a wide range of sophisticated laboratory diagnostics systems utilised within pathology departments, NHS laboratories and clinical chemistry environments Supporting … flow cytometry, cell separation and diagnostics products located at customer sites Your Background – Field Service Engineer, Medical Diagnostic Systems To apply you should be able to demonstrate the following: A strong background working in a field service or technical support role, gained within an electronics or electro more »

The AV Field Service Engineer (FSE) is responsible for providing technical support, troubleshooting and repair, of audio-visual systems located within the following types of environments: business/corporate, government, educational, multipurpose rooms, corporate board rooms, and all hands spaces. Field Service resources are dispatched by our Global … Services coordinators in response to service & warranty support requests. The FSE will deliver world class service, meet & exceed clients Agreement SLAs and troubleshoot & resolve issues with minimal client impact. Responsible to meet and exceed client business productivity outcomes including optimizing system performance and maximizing client technology up-time. … Responsible for updating his/her service reports on a daily basis and following up on his/her RMAs and or part orders. Primary Duties and Responsibilities: Troubleshoot system issues to determine and find resolutions, ability to use a wide range of test equipment to troubleshoot, verify and more »

Drive your career forward with this exciting apprenticeship opportunity. Our Service Technicians/Mechanics are involved all aspects of maintenance and repair from routine servicing to complex diagnostics and repairs to our customers vehicles. Role The Service department is vital to the success of our business. From right … first-time fixes, to delivering excellent customer service, our Service Technicians/Mechanics play a pivotal role in delighting our customers and encouraging their continued loyalty. Every day is different within the Service department. As a Service Technician/Mechanic apprentice, some of your duties … parts and systems to ensure correct working. Following checklists to ensure all critical parts of vehicles are examined. Carrying out bumper to bumper overview, service, and inspection. Maintenance of electronic systems including on- board entertainment systems. Undertaking repair and maintenance of vehicle parts including clutches, gearboxes, tyres, brakes, and more »

Field Service Engineer, Medical Systems **An excellent opportunity for a skilled biomedical or medical engineer to join a market leading manufacturer offering exceptional opportunities for career development** Basic Salary £38,000 to £44,000 On Target Earnings £52,000 Bonus 10% Overtime (Circa £4,000) Company Car Pension Scheme … Excellent Opportunities for Career Advancement Year End Salary Review The Role - Field Service Engineer, Medical Systems Following planned expansion, they now seek to recruit a technically focused Biomedical Field Service Engineer, responsible for the planned preventative maintenance, service and repair of their range of technologically innovative patient … ventilators, patient monitors, critical care systems and anaesthesia delivery systems, ensuring that the highest levels of customer service are maintained at all times. Your Background - Field Service Engineer, Medical Systems To be considered for this exciting opportunity, you must be able to demonstrate: A competent background in more »

heights. Joining the fast-paced world of an MSP, your role will include a variety of technical tasks, as well as delivering high level customer service directly to clients and through IT channels. Are you ready for the next step? The Role: Uphold excellent customer service standards, taking ownership of support queries and fostering strong customer relationships. Act as a 2nd point of contact for phone calls, emails and tickets from customers regarding IT issues, incidents and requests. Collaborate on projects and assist with new customer onboarding as needed. What You'll Bring more »

This Account Manager role is a fantastic opportunity to join a thriving IT Managed Service Provider in Surrey with significant growth plans. We take great pride in supporting our teams continued development - Join us on our exciting journey and thrive alongside a team that shares your ambition and thirst … per year + 12 monthly bonus location: Redhill, Surrey Schedule: Full time (Monday to Friday), Permanent nTrust is a UK-based IT Managed Service Provider with a commitment to becoming the #1 IT MSP for SMEs in the UK, keeping our clients at the forefront of modern technology whilst … delivering exceptional customer service. Our wide selection of services includes IT support, cybersecurity, cloud solutions, and more, all geared towards helping clients achieve their goals and grow their businesses. Our team is at a record high of 17 dedicated and passionate professionals and were not stopping there! You could more »

will be helping to support the implementation of a New Survey Platform, and to develop and support the reporting process across Europe for their Customer Service Operations. Hybrid role - 3 days in the Office, 2 days working from home Key duties include: Managing the day to day operations … of Qualtrics XM platform surveys and feedback. Scripting questionnaires including skip logic dashboard development and data collection. Customer Experience data analysis insights. Data interpretation and storytelling leveraging analytics on the Qualtrics platform. Providing 1st line of support for customer service requests, and creating tickets for 2nd line more »

the major global brands. Established in 2006, this is an award-winning provider of Connected Cloud Solutions with a £109m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry. They have a strong company culture enjoyed by … in the UK awards 2023. You will like The IT Sales Account Manager job itself where you will provide a consistently high level of customer service, support and guidance to clients, acting as the bridge between them and our technical teams. Relationship management for a portfolio of clients more »

the major global brands. Established in 2006, this is an award-winning provider of Connected Cloud Solutions with a £109m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry. We have a strong company culture enjoyed by … customers, we consult with customers to design solutions that complement their in-house IT structures. Overview: You will provide a consistently high level of customer service, support and guidance to our clients, acting as the bridge between them and our technical teams. Relationship management for a portfolio of more »

the major global brands. Established in 2006, this is an award-winning provider of Connected Cloud Solutions with a £109m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry. We have a strong company culture enjoyed by … customers, we consult with customers to design solutions that complement their in-house IT structures. Overview: You will provide a consistently high level of customer service, support and guidance to our clients, acting as the bridge between them and our technical teams. Relationship management for a portfolio of more »

leaders and management as appropriate. Monitor the Cloud system and proactively investigate performance issues to avoid problems before they are reported by customers. Ensure customer success through the system and also being aware of all products to advise customers on how we can support them with all the group … services. Log bugs with Development and manage customer expectations regarding delivery of fixes Perform customer call backs and monitor calls through to resolution Actively manage customer satisfaction and provide timely updates on call progress Pursue system traces or queries concerning customer databases in order to gather … smoothly. Experience and Skills Requirements Candidates will preferably be educated to Degree level or have good A level qualifications Experience of working in a customer facing or customer service role would be beneficial Proven technical application support experience is required Experience of troubleshooting and service support more »

Allstaff Recruitment are currently seeking a Field Service Electromechanical Engineer based in the Guildford/Slough/Crawley/Reading area covering the south west London area for a well-established print finishing equipment company. **You must be based in the Slough, Reading, Guildford or Crawley area due to … the location of the role and travel requirements** Summary of the Field Service Electromechanical Engineer role Salary: Competitive plus bonus and car. Location: Central London 2-3 days and then South West London Hours: 50 hours a week Monday Friday including unpaid lunch and travel times, limited overnight stays … mainly for training (fully expensed) The role As the Field Service Electromechanical Engineer your role will involve the following important duties: Maintain company equipment on client sites Carry out repair and planned maintenance activities Installation of new equipment Mechanical fault finding to component level with some electrical Support with more »

be able to: Previous Helpdesk/Field Support experience (Telephone/Email/Face-to-Face Support) Basic Networking Knowledge - LAN/WAN Strong customer/client service Proficient with Windows 10/11 Hardware Setups - Laptops, PCs, Macs and Mobiles for End Users Office 365 applications experience … up-to-date CV. Keywords: IT Support, IT Support Technician, 1st Line Support, 2nd Line Support, 1st Line Support Technician, 2nd Line Support Technician, Service Desk Analyst, IT Support, Windows Desktop Support, Microsoft Office, Microsoft Exchange, IT Field, Field Engineer, Windows Server, DHCP, DNS, Routing, Customer Service more »

IT Field Service Technician - Guildford Key words: IT Field Support Engineer, hardware support, IT Support, IT Support Engineer Location: Guildford and Southwest/SW London area Company Overview: A leading UK brand with HQ in Manchester and sites all over the UK are looking for a skilled and motivated … individual to join their team as an IT Field Service Technician. Their focus on innovation and customer satisfaction drives them to exceed expectations in every aspect of their work, and you will play a key role within the field service support team where no two days are … going to be the same! Position Overview: As an IT Field Service Technician, you'll be playing a crucial role in providing comprehensive IT and hardware support across the Guildford and Southwest London area. Your responsibilities will include troubleshooting technical issues, performing hardware maintenance, and ensuring the smooth operation more »

Field-Based Forklift Service Engineer Location: Redhill (RH Postcodes) Are you a skilled and experienced Field-Based Forklift Service Engineer with a passion for engineering? Join Jungheinrich, a global leader in material handling equipment and solutions. We are currently looking for a Field-Based Forklift Service Engineer … on a variety of Jungheinrich equipment Carrying out a range of diagnostics Ensure strict adherence to health and safety regulations a Maintain documentation of service activities, including reports on repairs, inspections, and preventive maintenance. Communicate with customers on-site ensure a high level of customer satisfaction. Qualifications and … a Mechanical or electrical engineering role Experience with diagnostics Full UK Drivers Licence Excellent problem-solving skills and attention to detail. Effective communication and customer service skills. Ability to work independently and manage time effectively while in the field. Benefits: 25 days holidays, plus 8 bank holidays Stakeholder more »

and well-being as much as you do, because we understand that engaged employees are the heartbeat of our success. About the job The Service Desk Team Lead is responsible for overseeing the daily operations of the service desk team, ensuring that customer service standards are … Additionally, the Team Leader is involved in reporting on both team and operational performance metrics, identifying areas for improvement and implementing strategies to enhance service quality. Their leadership is crucial in fostering a collaborative environment where knowledge is shared and continuous learning is encouraged to adapt to the ever … evolving IT landscape. Key responsibilities Maintain a hands-on approach to managing the Service Desk function, always ensuring a high level of support is delivered Coach, mentor and support each team member to Lead and support the 1st and 2nd line Service Desk team, conduct regular more »

unexpected behaviours and answers questions about the Zest application and platform. Key responsibilities Coordinate and administer queries in the Zest helpdesk system Respond to customer enquiries within Service Level Agreements, communicating work estimates and any associated costs Provide proactive and timely updates and effectively managing and progressing allocated … data protection Responsibly handle, classify and manage all information, whether internal or received from external parties. Ideally you'll possess the following qualifications Proven customer service experience A self-starter, with an aptitude for learning and a keenness to progress Excellent time management skills and an ability to more »

UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment Helpdesk Support Engineer Egham/Staines Salary up to £25,000 A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.Our immediate requirement is for a Helpdesk Support Engineer to be a key … responsibility for assisting our internal staff by being the first point of contact for technical queries. You will be involved with a variety of service desk, desktop, telephone, remote support, and you will be given many opportunities to get involved with a range of IT projects. You will have … excellent customer service, equipped with the passion, resources and commercial insight to help achieve them. In return, you will be working with a wide range of technologies as part of a friendly and dedicated team, in a great environment. Key Responsibilities Providing support for c450 end users, including more »

ensure that high-quality work is delivered within agreed timelines. The primary focus of this role is to maintain after sales activities and achieve Customer satisfaction. Your Responsibilities: Establish failure finding faults on returned devices. Perform mechanical/electrical repairs. Complete functional testing. Administer paperwork for traceability of the … repairs (Oracle, Agile) and for shipping documents (customer reports, delivery documents, customs clearance). Manage reprocessing of our Rental/Loan/Trial fleet of devices. Assist with spare part warehouse inventory and management. Support the warehouse team for end of period. Accompany the field sales team on customer visits on request. Work closely with the customer service teams. Assist in documentation preparation for QA. Support on analysis reports and feedback adequate information. Requirements : Technical education diploma or equivalent. Certificate in electronics/repair program preferred. Ability to troubleshoot, test and repair technical equipment. Ability to more »

Responsibilities Provide 1st line technical support. Collaborate with the wider IT Team/3rd Line when needed and communicate effectively with all stakeholders. Ensure customer interactions are managed efficiently and effectively, logging all interactions thoroughly on the ITSM tool. Provide a clear communication channel between customers and the IT … organisation, managing expectations and setting the standard of behaviour for customer engagement. Maintain a high level of customer service, understanding the impact issues have on customers and our business. Adhere to, promote, and support the business's Information Security policies. Work closely with fellow IT Support Analysts … knowledge. Ensure the correct procedures are followed for escalating major incidents when reported. Ensure accurate and informative information is recorded within tickets. Requirements IT Service Call Management. Remote Support. Laptop builds - Win 10 to Win 11. Fundamental Desktop troubleshooting. Password resets, permissions, new starters, access changes. Desktop and Laptop more »

partnership to clients, serving as the relationship manager between your customers and ServiceNowWork with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teamsOversee growth of global accounts, including development and deployment of worldwide resourcesBuild trust and deep multi-tiered … from project/IT teams to CxO levelDevelop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experienceAchieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional ServicesQualificationsTo be successful in this role you have:10+ years … as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive- level relationship managementPrevious sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations)Experience exceeding sales targetsExperience leading a more »

opportunity for you! We are currently seeking an enthusiastic and dedicated IT Support Engineer to join one of our growing clients, a leading Microsoft Service Provider based near Stonehosue, Gloucestershire. Our client is a rapidly growing business driven by a passionate and dedicated technical team. Their focus is on … providing an exceptional customer experience and supporting clients with their diverse product sets. They are passionate about making technology easy and enjoyable for all businesses of all sizes. As an IT Support Engineer, you will have the opportunity to learn and work with cutting-edge technologies to provide the … and suppliers via incoming phone calls, emails or through our ticketing system - Supporting customers with their software and hardware applications - Fault analysis, resolution, and service continuity assurance across customers' software and hardware products - Maintaining and repairing computer systems, networks, cloud/mobile telephony solutions and connectivity products - Following all more »

users, client and JLL Management team Carryout fault finding on start-delta motors including VFDs and Soft Start controls/contactors Assist and enhance service delivery through best practice and the effective use of site systems and equipment. Understanding of a CDM process with experience of working on previous … Self-motivated, resourceful and pro-active Experience with LOTTO/Permit to work systems essential Confident decision maker Experience Required: Essential: Evidence of Excellent Customer Service Delivery Experience of working in high profile work environment. PC Literate - PC and MS office skills. Understand and interpret technical drawings/ more »

UK & Ireland IT Strategy based on AXA Group, AXA Partners and AXA Partners UK & Ireland vision/ambition. You will provide Leadership, ensure excellent service delivery to our customers and that client contractual expectations are met, enable Transformation and oversee a “secured” execution of IT and Digital solutions across … of the AXA Partners Security SteerCo.KEY RESPONSIBILITIES You will ensure that IT is a valuable business partner, 100% aligned with the business strategy, delivering customer first solutions and services that help drive the growth of AXA PartnersIT & Digital Strategy and Solution Delivery The role encompasses translating strategic objectives into … cloud solutions.Contribute to business transformation through leveraging technology and innovation You will lead the execution of the IT/digital transformation strategy to enhance Customer Experience and drive internal improvements. It also includes managing local activities related to IT transformation programs, executing global transformation strategies, and leveraging agile methodologies more »

UK & Ireland IT Strategy based on AXA Group, AXA Partners and AXA Partners UK & Ireland vision/ambition. You will provide Leadership, ensure excellent service delivery to our customers and that client contractual expectations are met, enable Transformation and oversee a “secured” execution of IT and Digital solutions across … the AXA Partners Security SteerCo. KEY RESPONSIBILITIES You will ensure that IT is a valuable business partner, 100% aligned with the business strategy, delivering customer first solutions and services that help drive the growth of AXA Partners IT & Digital Strategy and Solution Delivery The role encompasses translating strategic objectives … solutions. Contribute to business transformation through leveraging technology and innovation You will lead the execution of the IT/digital transformation strategy to enhance Customer Experience and drive internal improvements. It also includes managing local activities related to IT transformation programs, executing global transformation strategies, and leveraging agile methodologies more »