1 of 1 Customer Service Jobs in Douglas

Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for a Senior Infrastructure Engineer. - Cloud Services to join their professional services team. The Senior Infrastructure Engineer will work closely with customers to design and deliver complex, enterprise level infrastructures that integrate and … Provide professional consultancy surrounding infrastructure technologies, for example cloud services on boarding Raise third party support cases with appropriate criticalities, managing and escalate as necessary Proactively contribute to continuous service improvement with ideas and suggestions Mentor and guide other team members in their specialist areas of technology Draft and create documentation for new systems, services and technologies including procedures … have: Expert knowledge of IT infrastructure, including hardware, operating systems, storage, virtualization and security devices 5 or more years' experience in a senior systems administration role, preferably in a service provider environment Knowledge and experience of ITIL, ISO27001 and PCI-DSS preferred Expert knowledge of backup and replication technologies Professional level qualifications across multiple disciplines such as VCP, MCSE More ❯