2 of 2 Customer Service Jobs in Douglas

of significant growth and transformation as they integrate a recent corporate acquisition. To support these endeavours, they are seeking to hire an experienced IT Service Desk Team Lead to join their Technology team. The IT Service Desk Team Lead will ensure the provision of exceptional IT support to … t just manage, you will lead from the front. You will handle tickets, solve problems, coach your team, and work across departments to drive service excellence. The main responsibilities will include: Provide Leadership, coaching and mentoring of the I.T. Service Desk team to deliver exceptional technical support and … maintain high levels of performance Oversee day-to-day service desk operations, ensuring efficient handling of incidents and requests whilst also providing first and second line Service Desk support, directly alongside the team Managing escalations and collaborating with our technical teams and suppliers to ensure a prompt restoration More ❯

Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for an experienced Professional Services Consultant. In this role you will contribute to the strategic direction and drive necessary activity to deliver the … be able to play an integral part in strategy. You will collaborate on project planning, suggest future improvements to the company's Enterprise Cloud service and propose technology solutions as part of the Professional Services team; driving good architectural practice, including the opportunity to provide benefit from your experience … Cloud and application migration. Reporting to the Group Professional Wholesale Services Director, the specific duties for the Professional Services Consultant will include: Consultancy around customer workloads and/or migrations to Cloud platforms You will own and be expected to drive the Modern Workplace/Managed IT sales targets More ❯