1 of 1 Customer Service Jobs in Dumfries and Galloway

this includes understanding, implementing and taking ownership of all aspects of the operational policies and procedures of all examination processes. The individual will also demonstrate a high level of customer service to candidates and be responsible for the continual enhancement of the brand image. Working Arrangements You will be based in Dumfries PPC. You are required to work … Business Continuity arrangements that apply in their role/work function. Full details of these policies and procedures are available on SharePoint. Key Activities Provide a high level of customer service in the test centres at all times. Ensure candidate needs are met with understanding and respect. Maintain professional relationships with client representatives. Ensure equipment is operational and … ensure a clean, professional, quiet testing atmosphere in the centre. Undertake reasonable additional duties to ensure the smooth running of the test centre. Essential Experience & Qualifications Experience in a customer facing role. Experience of co ordinating and administering activities of a team. Strong administration and reporting skills. Able to function as a representative and professional contact point for internal More ❯