1 of 1 Customer Service Jobs in Falmouth

as a proactive Shift Engineer in a global Technical Support team, assisting in mentoring and guiding 1st and 2nd line support teams to ensure quick and effective resolution of customer queries. Supporting the Team Lead and play a key role in delivering 24/7 service to the client. HSB Technical's client is an established and well … and take initiative. •Eager to continuously learn and support new systems and services. •Quick to absorb technical knowledge, troubleshoot issues, and clearly explain product functionality over the phone. •Excellent customer service skills, with confidence in both phone and face-to-face interactions. •Determining priorities in an environment where customer demand varies constantly. • Keeping up to date with … product knowledge, technical and regulatory changes • Managing other Shift workers Qualifications and requirements for the Technical Support Engineer: Desirable Experience • Experience in Customer Service and Network Operations •Technical Engineering background Familiarity with MOD systems and equipment support •Hands-on experience with Inmarsat and/or VSAT systems •Knowledge of customer equipment and systems, including: •Maritime satellite equipment More ❯