IT Technician
Bodmin, Cornwall, South West, United Kingdom
Pilgrims Europe
join our dynamic IT Operations team. Based across our Bodmin/Redruth and Windmill Lane sites, you will play a key role in delivering high-quality technical support and service excellence to our colleagues and customers. As part of the IT Site Services team, you'll work across a broad range of technologies and collaborate with multiple areas of … Responsibilities Provide on-site 2nd line technical support and administration of Pilgrims' four legacy business sectors. Act as an ambassador for the IT department, delivering a professional and efficient service at all times. Deliver user education and guidance on technology to colleagues. Serve as a point of contact for technical issues, ensuring timely incident resolution. Participate in and contribute … to IT projects and service improvement initiatives. Identify, own, and implement proactive maintenance plans, including essential upgrades and software patches. Monitor and review service performance at a component level, producing reports with recommendations for risk mitigation. Liaise with third-party vendors regarding technical build, support, and maintenance. Ensure service levels are met in line with published/ More ❯
Employment Type: Permanent
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