help keep the nations critical networks connected and protected 24/7. Reporting to the Maintenance Team Leader you will be responsible for delivering customerservice and incident management to the highest standard for our engineers within Traffic. This is a 24/7 customer support environment. … pro-active in your contact with suppliers including escalations when necessary Ensure timely call resolution to achieve SLA's Responsible for ensuring that excellent customerservice is provided consistently, by following up actions in a timely manner, providing regular customer updates and meeting promises made. Proactively working … to increase the Service Desks ability to influence and deliver first time fixes therefore increasing field engineering efficiency. Dispatching the appropriate engineer to resolve failures taking into account the SLA priority, and skill set of engineers in each case. Who you are: If you have a background in customermore »
Feltham, London, United Kingdom Hybrid / WFH Options
French Selection UK
manufacture and sell IT products on a global scale Main Duties: To assist and support Customers with technical questions and problems while providing outstanding customerservice The Role: - Respond to technical enquiries from distributors, resellers and end users via email, web chat, live chat and social media - Resolve … any issues from customers within a dedicated time frame - Run tests following customer issues recording these findings for in house research. - Keep up to date on products - Ensure all correspondence is recorded and kept up to date - Escalate technical customer issues as needed to the relevant departments - Attend … The Candidate: - Fluent in German (written & spoken) essential - Previous experience in technical support needed - Knowledge of computer systems and networks beneficial - Excellent communication skills - Customerservice focused - Confident, proactive & dynamic - Computer literate (excel, outlook, CRM system) French Selection, is a leading UK-based consultancy specialising in the recruitment more »
Feltham, London, United Kingdom Hybrid / WFH Options
French Selection UK
manufacture and sell IT products on a global scale Main Duties: To assist and support Customers with technical questions and problems while providing outstanding customerservice The Role: - Respond to technical enquiries from distributors, resellers and end users via email, web chat, live chat and social media - Resolve … any issues from customers within a dedicated time frame - Run tests following customer issues recording these findings for in house research. - Keep up to date on products - Ensure all correspondence is recorded and kept up to date - Escalate technical customer issues as needed to the relevant departments - Attend … The Candidate: - Fluent in French (written & spoken) essential - Previous experience in technical support needed - Knowledge of computer systems and networks beneficial - Excellent communication skills - Customerservice focused - Confident, proactive & dynamic - Computer literate (excel, outlook, CRM system) Salary: up to £29,500 p.a. (Depending on experience) + Bonus + more »
Use of Cargowise operations system Invoicing and job costing Customs entries Assist in all aspects of the operation where/when required Focus on customerservice Regular customer communication and involvement in meetings and business reviews Ensuring all reports including internal and customer specific are completed … Positions Available 1 Closing Date Thursday, 20th June 2024 Start Date Monday, 24th June 2024 Desired Skills Communication skills Attention to detail Organisation skills Customer care skills Administrative skills Team working Ability to work to deadlines Enthusiastic Qualifications 5 GCSE’s including Maths and English GCSE or equivalent, grade more »
Key Responsibilities Manage air moves from start to finish, including inland transportation and haulage. Develop and build relationships to ensure a high level of customerservice is provided to clients. Build strong working relationships with suppliers, airlines & overseas partners/agents. Input shipment and cost and sales Communicate … effectively with operations colleagues. Create and maintain customer standard operating procedures. Communication with overseas agents and clients is clear, precise and effective. Accurate & timely reporting to department Manager. Take ownership and accountability to deliver operational excellence. A ‘can do’ attitude is applied with all communications. Exports – creation of airwaybills more »
Air Freight and proficiency in CNS seeking a stable, long-term position within a well-established company known for its commitment to delivering exceptional service? Do you want the opportunity to join a market leader in the world of logistics, who has been established for over 40 years. Their … global reach spans over 226 countries, ensuring that wherever they go, exceptional service follows. In this role, you'll oversee customs brokerage, international trade and import operations, ensuring seamless processes and exceptional customer service. You'll be the main point of contact for customers, ensuring their shipments are … stakeholders for smooth imports. Work Saturdays morning shift once a month The Person: Experienced in CNS Background in Air Freight Strong communication skills and customerservice skills Keywords: CNS, Air, Freight, Logistics, Import, Operations, Coordinator, Clerk Reference Number: BBBH13125 If you're interested in this role, click 'apply more »
proficiency in CDS (Customs Declaration System) seeking a stable, long-term position within a well-established company known for its commitment to delivering exceptional service? Do you want the opportunity to join a market leader in the world of logistics, who has been established for over 40 years. Their … global reach spans over 226 countries, ensuring that wherever they go, exceptional service follows. In this role, you'll oversee customs brokerage, international trade and import operations, ensuring seamless processes and exceptional customer service. You'll be the main point of contact for customers, ensuring their shipments are more »