3 of 3 Customer Service Jobs in Feltham

and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7. Reporting to the Maintenance Team Leader, the successful Service Centre Operator will play a key role in supporting our customer, along with our Traffic Signal and CCTV Engineers. Will help to ensure that the operation is run … effectively, incidents and incoming calls are managed within SLA, correct processes are followed, whilst consistently delivering a first-class service to its customers. This role will be based from our Feltham depot TW14 0AF and will work 12 hrs shifts, 4 on 4 off days and nights. What you'll do: Maintain high levels of incident ownership throughout the … incident lifecycle to a satisfactory customer resolution. Providing first level support and ownership for all incidents and requests Initial incident triage of all requests Ensuring timely call resolution to achieve SLA's Meeting Service Desk (KPI) Key Performance Indicators Pro-active contact with suppliers including escalations when necessary Have direct liaison with our customer on the phone More ❯

and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7. Reporting to the Maintenance Team Leader, the successful Service Centre Operator will play a key role in supporting our customer, along with our Traffic Signal and CCTV Engineers. Will help to ensure that the operation is run … effectively, incidents and incoming calls are managed within SLA, correct processes are followed, whilst consistently delivering a first-class service to its customers. This role is a 12 month fixed term contract and will be based from our Feltham depot TW14 0AF and will work 12 hrs shifts, 4 on 4 off days and nights. What you'll do … Maintain high levels of incident ownership throughout the incident lifecycle to a satisfactory customer resolution. Providing first level support and ownership for all incidents and requests Initial incident triage of all requests Ensuring timely call resolution to achieve SLA's Meeting Service Desk (KPI) Key Performance Indicators Pro-active contact with suppliers including escalations when necessary Have direct More ❯

the distribution program. This role involves working with distributors and channel partners to provide reimbursement for eligible expenses tied to revenue generation, ensuring investments yield strong returns while enhancing customer and partner satisfaction. Responsibilities Serve as the key point of contact for distributors and channel partners. Ensure the accuracy and completeness of reimbursement submissions, addressing quality issues and delays … provide guidance on claim submissions. Audit expense submissions to ensure compliance with program guidelines and maximise ROI. Collaborate with internal and external stakeholders to improve the reimbursement process and customer satisfaction. Track and report on reimbursement progress, addressing any recurring issues. Essential Skills Strong background in channel partnership and business operations. Exceptional communication skills to liaise effectively with distributors … and partners. Detail-oriented and highly organised to manage reimbursement processes efficiently. Additional Skills & Qualifications Customer-focused and personable, with a proactive approach to problem-solving. Highly adaptable and able to follow established processes while driving improvements. Strong prioritisation and multitasking skills in a fast-paced environment. Experience with operation, customer service, incentive pay, data entry, Microsoft More ❯