7 of 7 Customer Service Jobs in Harrogate

Understand technical requirements for Salesforce Automation, Microsoft Exchange, SQL Server, Active Directory, and IIS. Communicate effectively to promote system benefits and training. About you: Successful candidates will have: Excellent customer service, attention to detail, and tact. Strong MS Office skills, especially Excel, Word, Outlook, PowerPoint. Ability to plan, multi-task, and prioritize. Teamwork, communication, and organizational skills. Ability More ❯

AIM OF THE ROLE Under the guidance of the Service Delivery and Improvement manager the Service Co-ordinator (SDC) will oversee the relationship and service provision of a portfolio of customers who don't have a Service Delivery Manager allocated to them. Key to the role will be proactive engagement with customers to ensure that their … service is meeting expectations, evidencing SLA achievement, and addressing any service shortfalls that may arise. In addition, as part of the wider team the role will play a key part in recording, tracking, and coordinating continuous service improvement initiatives across the wider Redcentric business. KEY RESPONSIBILITIES Responsibilities in this role may include but are not restricted to … the following: Ensuring contracted levels of service provision to a portfolio of customers Proactively undertaking 'Service Check-In' calls to all allocated customers. Owning and driving service issues through to completion. Providing evidence of SLA achievement utilising existing reports. Acting as an intermediary in the relationship between Redcentric and the customer Being a point of contact More ❯

We are seeking a motivated and enthusiastic Technical Sales Apprentice to join our growing sales team. This apprenticeship offers a unique opportunity to develop both technical product knowledge and customer-facing sales skills in a dynamic and supportive environment. You’ll work closely with experienced sales professionals, technical teams, and customers to understand their needs and offer tailored solutions. … people to solve problems and drive business growth. What you will do in your working day: Learn and understand the company’s products/services and how they meet customer needs Assist in identifying and qualifying sales leads Support the preparation of proposals, quotes, and technical documentation Communicate with customers via phone, email, and in person to understand requirements … Attend client meetings (with supervision) to support sales activities Update and manage customer information in CRM systems Collaborate with technical teams to ensure accurate and feasible solutions are proposed Stay updated on industry trends, competitor offerings, and new technologies Training Firebrand’s sector-leading Level 3 IT Technical Salesperson Apprenticeship (L3ITTS) trains apprentices to sell their business’ technical products More ❯

Contract IT Service Desk Operator Location: North Yorkshire Duration: 10 Months Start Date: ASAP We’re working with an NHS Trust in North Yorkshire to support the recruitment of a Service Desk Operator to join their IT department and provide BAU 1st line support. This role is a great opportunity for someone with strong communication skills and a … background in first-line IT support within a busy and service-focused environment. Key Responsibilities: Provide first-line IT support to clinical and non-clinical users across the organisation Log, categorise and prioritise incoming incidents and service requests via phone, email, or portal Resolve issues at first point of contact where possible using remote support tools Escalate more … complex issues to appropriate teams and monitor the progress of open incidents Communicate regular updates to users, maintaining a high level of customer service Perform basic Active Directory tasks (e.g., password resets, account creation, permission changes) Administer NHSmail and email groups, smartcard management and basic mailbox support Support the delivery of a reliable, responsive and user-focused IT More ❯

have the desire to learn and want the opportunity to develop and progress their technical career. KEY RESPONSIBILITIES Key responsibilities in this are Technical Support, Supplier Management, Monitoring and Customer Communication. Working as part of a team that operate within a 24 x 7 shift environment, the role will require you to work a continental shift pattern, providing high … quality service to their customer base. Monitoring and managing faults through to resolution. Whilst they don't expect you to be an expert in all these areas, an understanding and willingness to expand your technical knowledge in these areas is a must. Range of technologies including (but not limited to): • Broadband technologies - ADSL/FTTC/FTTP/… team of technical engineers liaising with colleagues from all areas of the business to provide resolutions for customers. The Technical Support Team are responsible for logging and resolving all customer phone calls and emails out of hours. During office hours this task will be under taken by the Service Desk. The Technical Support Analyst will be required to More ❯

escalating where necessary and tracking progress through to resolution Support installations, configurations, moves and decommissions of IT equipment Liaise with internal departments and external suppliers to ensure continuity of service Maintain IT security best practices and promote safe use of technology Contribute to the implementation of new systems and support ongoing IT projects Experience Required: Proven experience in an … IT support or desktop engineering role, ideally within the NHS Strong technical understanding of desktop hardware, Microsoft operating systems and common software applications Outstanding customer service is essential More ❯

leisure providers, hospitality, and more Exclusive Tastecard discount - up to 50% off dining out Free criminal record checks Pension Scheme with Nest Flexible working patterns Cycle to work scheme Service recognition Training and development opportunities Employee Assistance Programme Wellbeing support Discounted gym membership Benefits require completion of a 12-week probationary period. Benefit subject to deductions to ensure colleagues … the following skills and values: Caring nature Strong communication skills Ability to work as part of a team and independently Flexibility and adaptability to residents' needs Experience in catering service environments is desirable but not essential Delivering prepared food from kitchen to dining areas and serving meals in a friendly manner Ensuring refreshments are always available Setting up tables … tidying work areas, and preparing food areas for next service to maintain hygiene standards Experience Experience in busy restaurant, hospitality, or catering environments is preferred Good communication and customer service skills to serve visitors and elderly residents effectively Team player, self-motivated, proactive, and flexible If you wish to use your care experience and people skills in More ❯