IT Help Desk Support - 1st Line - 19169
- Hiring Organisation
- Manpower
- Location
- Havant, Hampshire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £29,250 per annum
Technical Support Help Desk - 1st line support. Afternoon shift at Havant, Hampshire, UK. Join a supportive Service Desk team where you'll be the first point of contact, helping customers get back up and running quickly. You'll resolve tickets efficiently, use trusted knowledge resources, and work alongside colleagues … contact for all IT support requests via phone, email, chat and ticketing systems. Log, categorise, prioritise, and manage support tickets in accordance with Service Level Agreements (SLAs). Troubleshoot and resolve first-line technical issues using the company's incident management application Escalate calls to the Desktop Team ...