1 to 25 of 107 Customer Service Jobs in Hampshire

of computer hardware, software, and networking concepts. Excellent troubleshooting and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong customer service orientation. Understanding of mobile technology and OS (i.e. Android, iOS, Windows). Desirable Experience with specific operating systems (e.g., Windows, macOS, Linux). Experience with common IT More ❯

of computer hardware, software, and networking concepts. Excellent troubleshooting and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong customer service orientation. Understanding of mobile technology and OS (i.e. Android, iOS, Windows). Desirable Experience with specific operating systems (e.g., Windows, macOS, Linux). Experience with common IT More ❯

IT Service Desk Analyst Winchester (Hybrid working) As our next IT Service Desk Analyst, you'll be responsible for owning incidents and service requests from creation to resolution. As a member of the IT Service Centre team, this role provides first-line IT support to our internal user base of approximately 4,000 colleagues. You will … telephone, IT portal, chatbot, and instant messaging, addressing IT-related issues and requests. As the front line for IT support, you will be dedicated to delivering best-in-class service to our internal customers. Your role is to ensure KPIs are achieved and to act as the primary point of contact for all IT Teams, Support Partners, and end … of-date knowledge documentation to the attention of the Knowledge and Digital Analyst, and sending out communications as directed during High Priority Incidents. The Key Requirements... ESSENTIAL • Proven excellent customer service skills • A proactive attitude to work and a willingness to learn new skills. • Adaptable and operates with integrity. • Strong Interest in IT • Organised, diligent, with a strong More ❯

Friday between 08:30–18:00 (shift pattern) Please Note: Applicants must be authorised to work in the UK The Role: Labyrinth Technology Ltd is a fast-growing managed service provider (MSP) renowned for its honest, efficient approach to IT support. With over 20 years of success in London, they have recently opened their new office in Fleet, Hampshire. … IT leaders, making this a fantastic role for a motivated early-career IT professional. Key Responsibilities: Provide professional and approachable support via phone and email Log, triage, and resolve service desk tickets within agreed SLAs Escalate complex issues to the 3rd Line support team Support user and group admin in Microsoft 365 and Entra ID Maintain and administer SharePoint … client documentation Travel to client sites (fully expensed) and collaborate with the London HQ The Ideal Candidate: You're an enthusiastic, detail-oriented IT professional with a passion for customer service and continuous learning. You enjoy solving problems and working across a wide variety of technologies. At least 1 year's experience in an IT support role (MSP More ❯

recurrence of the issue. Identify, document, and report issues with software, design, reliability, and maintenance issues to the relevant teams, ensuring that they are aware of and are addressing customer expectations. Collaborate and help build utilities and tools for internal use that enable you and your fellow Engineers to operate safely at high speed/wide scale. Work effectively … handling and MS SQL. Experience of Programming or Advanced Scripting (C#, PowerShell, etc.) Experience querying API's (REST, SOAP) and processing the output. Experience working on Production and Test customer systems. Exposure to SOA applications and services. Exposure to commercial cloud providers (Ideally Azure, others considered) Efficient, effective and respectful communication skills both with customers and within internal departments. … Including, Good listener, able to identify and validate assumptions. Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it. Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment. Multi-tasking and time-management to prioritise and switch between varied tasks. More ❯

Job summary As an IT Service Desk Technician, you'll play a central role when it comes to supporting customers and colleagues via telephone, our Self-Service Portal, Chat and remotely accessing our customers devices. With an interest in IT and an opportunity to expand your technical skills and knowledge, you'll be part of a high performing … team ensuring there is minimal downtime to services. You will act as the first point of contact on the SCW IT Service Desk so applicants must be confident to talk over the phone and provide friendly customer service. The role itself is office based from either Bridgwater (TA6 4RN), Eastleigh (SO50 5PB), Ashford (TN23 1PP) or Worthing (BN11 … 1RY), however SCW is an agile and flexible employer allowing remote working, however individuals may need to work onsite when required or requested. The Service Desk is a fast-paced environment where time management is essential to success, customer satisfaction is key, and we strive to provide the best possible service to our customers at all times. More ❯

with our broad portfolio of products and providing services built on insight and honed with technological advances and smart applications. https://www.idoxgroup.com The role of 2nd Tier Service Desk Analyst could be an opportunity for someone with Idox Uniform experience, gained in a local government environment to bring their skills to Idox and forge a career as … an Applications expert in the private sector, supporting, advising and troubleshooting for our public sector clients. Working as a member of the Service Desk team within the Land, Property and Public Protection Division, the post holder will provide high quality advice and support to assure a first-class customer service. By taking full ownership of support requests, fully … experience in the Land, Property and Public Protection domain. Key responsibilities Supporting Idox products used by Local Government with a focus on the Uniform product suite Responding to all customer support incidents within the agreed SLA timescales Taking ownership of all assigned incidents and progressing these through to resolution, ensuring the customer is kept informed of incident progress More ❯

fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day. The purpose of this role is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance across delivery units through the … that share our passion and drive to delight our Customers. Could that person be you? You will be accountable for: Continuous Improvement using key reports and MI to drive service improvement with self-employed and SE+ couriers in the final mile of the parcel journey. Measuring and driving improvement across a number of performance measures including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims/Enquiries and End of Life that ensure customer and client satisfaction. Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention. Capacity Management, namely ensuring the successful coverage of rounds through the interviewing, selecting and onboarding of couriers. Building up More ❯

CLEARANCE TO BE CONSIDERED*** JOB DESCRIPTION: The SAP Procurement & Supply Chain Architect Contractor is a crucial role in the SAP (Neptune) organization, and is accountable for the solution/service design, configuration and support services of the SAP Procurement & Supply Chain modules, systems, solutions, and integration. The SAP P&SC Architect also responsible for the line management of the … Working closely with the Head of SAP, SAP Project Managers, and the Business Process Leads/Owners to ensure delivery of the Neptune (SAP) Programme, Projects/Changes and Service to our customers. KEY RESPONSIBILITES: Proven Architect experience of design, configuration, of SAP P&SC area, including Materials Mgt, Supply Chain Planning, Production Planning, Warehouse Mgt, Inventory, MRP and … resourced based on Projects/Changes within the pipeline, individual performance/development, and incident resolution aligned to agreed SLA's Leads regular team and business meetings to review service, project reviews and change management within the area of SAP P&SC area. Ensures the SAP P&SC team adheres to all IT/SAP governance and processes. Member More ❯

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. We … in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work. Job responsibilities … client management) End User Microsoft platforms (Active Directory, Office, SCCM) ITSM Tool Set (Ticket Management Software) preferred Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills. What we offer Competitive salary and benefits package Private health scheme including Private Medical, Dental, Optical and Holiday Travel Insurance that are applied according to More ❯

in the Technology Markets Team to give our clients, and our colleagues the best possible experience of Aztec's client servicing applications suite, and to strive to deliver a service offering that differentiates us from our competitors. The role involves a range of tasks from providing general user support, creating requirement documents alongside members of the client-facing teams … via formal meetings and project documents, as well as keeping teams appraised of progress on individual tasks. Provide second level support raised via the support desk (Ivanti) as either Service Requests and Incidents, as well as enhancements raised through other means, including projects, ensuring client facing teams (and project managers where applicable) are regularly appraised of progress. Understand or … Invest, Investment Café) is essential, prior experience in supporting users on Yardi or Viewpoint is advantageous Creative mindset, general problem solving, and strong analytical skills are essential Experienced in customer service/support desk Must have a genuine interest in technology, systems and data Advanced PC skills notably MS Office suite (MS Word & MS Excel) Experience in dashboard More ❯

of computer hardware, software, and networking concepts. Excellent troubleshooting and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong customer service orientation. Understanding of Operating Systems (i.e. Android, iOS, Windows) Knowledge of ITSM platforms (ServiceNow) Experienced using Project Management platforms (Jira, Confluence, Project) Strong skills required within Microsoft More ❯

Role: Service Desk Engineer Location: Portsmouth (Onsite) Salary: £25,000 - £30,000 Rapidly Growing MSP | Career Progression | Exposure to Cloud & Infrastructure Were working with a fast-growing MSP based in Portsmouth, known for delivering high-quality IT support and modern infrastructure solutions. Theyre now hiring a Service Desk Engineer to join their growing team. This is an onsite … Skills: Experience supporting Windows 10/11, Microsoft 365 & Active Directory Good understanding of basic networking DNS, DHCP, VPNs Comfortable with ticketing systems and remote troubleshooting Excellent communication and customer service skills MSP experience is ideal Exclusive Benefits: Competitive Salary (£25,000 - £30,000) Paid Certifications & Training Microsoft, Azure, Networking & more Clear Progression Path into 2nd Line, Projects More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … Strategy, Digital Delivery and Digital Service all work together as a key enabler for the University to achieve this. We are currently looking for someone to join Digital Services. As a team we are known for keeping the show on the road! We have a variety of expertise, including Desktop and Audio Visual Services, Applications Support, Data Centre and … Operations, Procurement and Asset Management as well as Technical Services for our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … Strategy, Digital Delivery and Digital Service all work together as a key enabler for the University to achieve this. We are currently looking for someone to join Digital Services. As a team we are known for keeping the show on the road! We have a variety of expertise, including Desktop and Audio Visual Services, Applications Support, Data Centre and … Operations, Procurement and Asset Management as well as Technical Services for our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … Strategy, Digital Delivery and Digital Service all work together as a key enabler for the University to achieve this. We are currently looking for someone to join Digital Services. As a team we are known for keeping the show on the road! We have a variety of expertise, including Desktop and Audio Visual Services, Applications Support, Data Centre and … Operations, Procurement and Asset Management as well as Technical Services for our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio More ❯

nscglobal is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers and service providers. nscglobal offers a unique business model, combining a focused group of world-class customers, with a unique range of services, backed up with outstanding responsiveness and customer … known on-site solutions and workarounds and assists users to recover and continue operation. For all requests that cannot be directly resolved, provides an effective interface between users and service providers. Uses judgement in applying guidelines for setting priorities for resolution, monitoring progress, and applying escalation procedures for problems not progressing satisfactorily. Handles all complaints efficiently and professionally. Proposes … discusses and evaluates potential solutions with service providers and implements agreed field modifications or workarounds. In consultation with users, demonstrates all features, plans requirements, installs (including field modification) and commissions desk-top systems, products and services and their upgrades. Ensures that all requests from users for assistance are handled promptly and effectively; is pro-active to ensure that users More ❯

UK. Start Date: August 2025 For this role, you need 5mpbs upload and 15mpbs download internet speed Appello Perks 161 hours holiday rising to 175 hours with length of service (PRO RATA) plus bank holidays. We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance … support/helpdesk role or strong hands-on technical skills Solid understanding of Microsoft Windows, Office 365, Exchange, and Azure Excellent problem-solving and diagnostic abilities Strong communication and customer service skills A good standard education Ability to manage multiple tasks and prioritise effectively A proactive and flexible attitude with strong attention to detail Self-motivated, team-oriented … THE ROLE You'll play a key part in Appello's IT team, providing first-line helpdesk support across a wide range of IT systems. You'll respond to service requests via ticketing system, walk-in, or remote access, always aiming to resolve issues quickly and professionally. Your responsibilities will range from troubleshooting desktop problems and setting up user More ❯

support levels. Set up and configure new user accounts, devices, and applications, in addition to maintaining and updating IT documentation and databases. You will need to demonstrate first class Customer Service skills, building and maintaining strong relationships with clients and be comfortable working to agreed SLAs as well as the following: • Previous helpdesk experience delivering 1st line support More ❯

a team, and succeed when our employees succeed. We want people who are resilient, team-oriented, and driven because we are laser focused on meeting commitments to our People , Customer , and Profit . If you're looking to work for a dynamic, fast-paced, progressive organization then apply with us. We offer the following in our search for engaged … hours; Monday to Friday from approximately 8:00am to 5:00pm The Opportunity: The Business Development Executive (FTL/LTL) is responsible for directing sales efforts to expand our customer base within our Vans Division through generating net new business and share of wallet growth while ensuring that sales targets are either met or exceeded. The Business Development Executivewill … to close to continually secure new business Exceed all standards for prospecting calls, presentations, proposals and closes Maintaining and growing a client account base Ensure a high level of customer satisfaction maintaining close contact with all customers - including follow up on concerns or other issues Provide a solution based sales approach to drive new business with high end premium More ❯

working hours are Monday to Friday, 8:00am to 5:00pm with the added benefit of being able to work from the company Office (PO15 5TH) when not at customer sites. Minimum age is 21 and Full Driving Licence is required. This role is subject to an Enhanced DBS Check. About the company: Our client is a small company … have a unique solution offering which provides a clear differentiator against their competition. Their company is financially strong with a strategy to build for the long-term offering outstanding service to their customers and long-term job security for their staff. The role of the IT Support Engineer: The role of IT support engineer will involve working as part More ❯

Adoption projects and/or ERP SaaS solutions such as Oracle Fusion, Salesforce, SAP, Microsoft Dynamics 365 or similar Experience in property management processes such as Income Management, Rents, Service Charges, Leasehold, Estates, Tenancies, Allocations, Lettings, Repairs, Maintenance, Assets, Customers, or similar. Lean or Lean Six Sigma accreditation. As an individual you will have a strong and proven analytical … If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation continually looking to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and More ❯

Adoption projects and/or ERP SaaS solutions such as Oracle Fusion, Salesforce, SAP, Microsoft Dynamics 365 or similar Experience in property management processes such as Income Management, Rents, Service Charges, Leasehold, Estates, Tenancies, Allocations, Lettings, Repairs, Maintenance, Assets, Customers, or similar. Lean or Lean Six Sigma accreditation. As an individual you will have a strong and proven analytical … If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation continually looking to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and More ❯

D365 CE Consultant Location: Winchester/Remote Job Summary Our clients are seeking an experienced Microsoft Dynamics 365 Customer Engagement (D365 CE) Consultant to join their team. The ideal candidate will have a strong background in configuring, customising, and implementing Dynamics 365 CE solutions, with a solid understanding of customer relationship management (CRM) processes and best practices. You … will work closely with stakeholders to translate business requirements into technical solutions that drive operational efficiency and enhance customer experience. Key Responsibilities Work with clients to gather and analyse business requirements and translate them into D365 CE solutions Configure and customise D365 CE applications including Sales, Customer Service, Field Service, and Marketing modules Develop and implement … and make recommendations on improvements and best practices Required Qualifications Proven experience implementing and supporting Microsoft Dynamics 365 CE/CRM solutions Strong knowledge of D365 CE modules: Sales, Customer Service, Marketing, Field Service Experience with Power Platform (Power Apps, Power Automate, Power BI) Understanding of Dynamics 365 security model, data model, and integration capabilities Proficiency in More ❯

Job Summary Our clients are seeking an experienced Microsoft Dynamics 365 Customer Engagement (D365 CE) Consultant to join their team. The ideal candidate will have a strong background in configuring, customising, and implementing Dynamics 365 CE solutions, with a solid understanding of customer relationship management (CRM) processes and best practices. You will work closely with stakeholders to translate … business requirements into technical solutions that drive operational efficiency and enhance customer experience. Key Responsibilities Work with clients to gather and analyse business requirements and translate them into D365 CE solutions Configure and customise D365 CE applications including Sales, Customer Service, Field Service, and Marketing modules Develop and implement workflows, plugins, Power Automate flows, and integrations … and make recommendations on improvements and best practices Required Qualifications Proven experience implementing and supporting Microsoft Dynamics 365 CE/CRM solutions Strong knowledge of D365 CE modules: Sales, Customer Service, Marketing, Field Service Experience with Power Platform (Power Apps, Power Automate, Power BI) Understanding of Dynamics 365 security model, data model, and integration capabilities Proficiency in More ❯