1 to 3 of 3 Customer Service Jobs in Hayes

identifying, sourcing and ordering parts. Role Safe storage of parts Handling, storing receiving stock, payments, procedures, identifying, sourcing and ordering parts Monitoring and solving customer problems/enquiries and processing customer’s orders The Parts Advisor Apprentice will be working with both customers and workshop staff, over the … face, using computerised stock management systems and parts identification programme – ECAT A Parts Advisor Apprentice will support the dealership, improve sales and provide excellent customer service Training Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4 weeks … training includes: Visiting the HFA academy VRQ in the parts industry Visited in House once every 28 days by the skills coach Level 2 Customer Service Practitioner standard qualification A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities more »

to the Technical Support Team Lead, you will be accountable for Incident, Change, Problem & Release management, providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level support through the effective management of all incoming customer tickets and queries. This … redirect queries and/or issues as required to the appropriate internal team(s) and/or vendor(s) Provide timely updates to the customer regarding the status of their queries and/or issues Manage Major Incidents by following major incident management process & communication (customers & internal management) Manage … Service Desk tickets following ITIL guidelines as outlined in the Service Desk Call handling procedures or as directed by the Team Lead and Provide deeper analysis with some assistance from seniors to solve call tickets Provide support to customers regarding the problem-solving processes Update customer data more »

and meetings to maintain and expand knowledge and performance level. Understand and strive to meet or exceed Hotline Team targets while providing excellent consistent customer service. Knowledge and Skills: IT network design skills, knowledge and experience IT troubleshooting skills, knowledge and experience IP CCTV system design skills, knowledge and more »