Role: Service Desk Manager Location: Hereford | On-site, 5 days per week Salary: £30,000 – £40,000 + benefits Benefits: 25 days holiday, private healthcare, career development, and training support Our client, a leading managed IT services provider, is hiring a Service Desk Manager to lead a dynamic team of service desk analysts. This role is central … to maintaining outstanding customerservice standards and ensuring efficient day-to-day IT support operations. What you’ll do Manage, coach, and develop a team of service desk analysts in a busy support environment Oversee ticket prioritisation, escalation, and resolution to meet SLAs and client expectations Drive service improvements and ensure best practice across incident and … request management Collaborate with technical teams to ensure smooth handovers and efficient problem resolution Monitor performance metrics and customer feedback, implementing action plans for improvement You’ll work closely with senior leadership to deliver an exceptional service experience and support continuous improvement across the IT service function. What we’re looking for Previous experience managing or supervising More ❯
user accounts, passwords, and security groups (Active Directory, Microsoft 365) Log support actions and contribute to knowledge base Assist with hardware/software setup and deployment Provide professional, friendly customerservice Training Opportunity to progress to full-time employment for the right individual. Apprenticeship Standard Information communications technician (level 3) Training Provider THE DEVELOPMENT MANAGER LTD Working Week … We are John Finch Computers Ltd! Based in Hereford we deliver expert IT support, cybersecurity and software solutions to businesses, schools, and charities. Trusted for reliability, innovation, and friendly service, we help our clients thrive with technology. More ❯
Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £28k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customerservice Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯
Hereford, Herefordshire, West Midlands, United Kingdom
Baltic Apprenticeships
providing professional IT support, networking, and managed services to schools, businesses, and home users across Herefordshire and beyond for over 30 years. They pride themselves on their hands-on, customer-focused approach , delivering reliable solutions that make technology simple and effective for everyone. If you're a tech enthusiast who enjoys problem-solving, learning how systems work, and helping … through Baltic Apprenticeships . Desired Skills, Qualities, and Knowledge: A genuine passion for technology - you might enjoy building PCs, tinkering with hardware, or solving tech problems. Strong communication and customerservice skills. Enthusiastic, proactive, and eager to learn new systems and technologies. A logical thinker with a problem-solving mindset. A Grade 5/C in GCSE English … within a respected local IT business. Your Training with Baltic Apprenticeships You'll complete a Level 3 IT Support Technician Apprenticeship , developing your skills in hardware, networking, cybersecurity, and customer support. With live virtual training sessions, self-paced learning, and dedicated tutor guidance, you'll gain the technical confidence and knowledge to succeed in IT. How to Apply To More ❯
providing professional IT support, networking, and managed services to schools, businesses, and home users across Herefordshire and beyond for over 30 years. They pride themselves on their hands-on, customer-focused approach , delivering reliable solutions that make technology simple and effective for everyone. If you're a tech enthusiast who enjoys problem-solving, learning how systems work, and helping … through Baltic Apprenticeships . Desired Skills, Qualities, and Knowledge: A genuine passion for technology - you might enjoy building PCs, tinkering with hardware, or solving tech problems. Strong communication and customerservice skills. Enthusiastic, proactive, and eager to learn new systems and technologies. A logical thinker with a problem-solving mindset. A Grade 5/C in GCSE English … within a respected local IT business. Your Training with Baltic Apprenticeships You'll complete a Level 3 IT Support Technician Apprenticeship , developing your skills in hardware, networking, cybersecurity, and customer support. With live virtual training sessions, self-paced learning, and dedicated tutor guidance, you'll gain the technical confidence and knowledge to succeed in IT. How to Apply To More ❯
