1 to 25 of 79 Customer Service Jobs in the West Midlands

Role: Customer Service Administrator Contract: Temporary up to 3 months Salary: £13 per hour Location: Shirley Solihull B90 and home working We are working on behalf of our client who is seeking to recruit a Customer Service Administrator to support with workload on a temporary basis … months. As a Customer Service Administrator, you will be pivotal in ensuring customers receive a best-in-class support service. You will work as part of a team to support across: incidents and requests, investigation, and resolution — delivering exceptional communication and ensuring every customer feels valued ...

Customer Support Executive £30,000 £32,000 + Excellent Commission Newport, Shropshire Full-Time Permanent Career Progression Available Looking for more than just another customer service job If you re passionate about delivering outstanding customer support, enjoy speaking to customers on the phone, and thrive … fast-paced, technology-driven environment this could be the opportunity you ve been waiting for. We re hiring a Customer Support Executive to provide first-class support to customers via incoming calls, in-app messages and email, ensuring every interaction delivers exceptional customer satisfaction. This is a fantastic ...

Customer Service and Onboarding Advisor Location: Hybrid/Birmingham - 1 Day in Office Per Week Salary: Competitive (DoE) Contract Type: Permanent, Full-Time What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Performance-Related … under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”! You'll play a key role within our Customer Onboarding team, focusing on helping customers achieve value quickly, feel supported from day one, and remain engaged long term. You’ll contribute directly ...

This apprenticeship is focused on developing excellent customer service skills within a professional IT environment. The post holder will learn how to analyse and resolve a wide range of IT issues and service requests, supporting users via phone, live chat, our online portal and in person … front desk. Role Providing first line IT support to staff, students, and visitors, via all the Service Desk’s contact methods, developing the skills and confidence required to operate as a fully effective first line analyst. Gaining exposure to selected second line support activities as part of the apprenticeship ...

Title: Customer Service Executive (Danish Speaking) Department: Operations Reports To: Global Customer Services Manager Location: Central Birmingham (Hybrid available after successful probation) Contract Type: Full-Time, Permanent Direct Reports: None About Our Client Out client partners with home insurers to deploy smart solutions that reduce claims … Admiral, Direct Line Group, Hiscox, Mapfre, and TopDanmark across five countries. The Role Our client is on the lookout for a proactive and personable Customer Service Executive to join the dynamic operations team. If you thrive in a fast-paced environment and enjoy helping people, this is your ...

Service Delivery Manager Red Recruitment is recruiting a Service Delivery Manager to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in Service Delivery Management to act as the key point of contact … assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement. The salary for this position is between £35,000 and £50,000 Depending on experience and will be a office based role in Solihull with some remote working. Benefits & Package for a Service ...

electrical engineering, including hydraulic and pneumatic systems. Your role would require you to assist and grow revenue by generating opportunities in the form of customer service and spare parts sales. The role would also include Field Completion Services, managing all aspects of installations and start-ups of equipment … group companies as required on both new and existing projects and potential leads. 7. Directly accountable for overseeing day-to-day activities within the Customer Service and After Sales part of the business. 8. Growing the Customer Service part of the business, by providing first ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service ...

Leasing Sales Executive and help drive the future of electric vehicle leasing through innovative salary sacrifice schemes, subscription and leasing solutions while delivering outstanding customer service and achieving revenue targets. If you ve also worked in the following roles, we d also like to hear from you: Sales … consultative sales discussions to order fulfilment and delivery using CRM systems and digital sales tools. The EV Leasing Sales Executive will build strong customer relationships, clearly explain how the scheme works, promote the benefits of electric vehicles and consistently achieve revenue targets while delivering a seamless and professional customer ...

Title: Field Service Engineer (EPOS) Location: Midlands Employment Type: Full-Time (40 hrs/week, 5 days over 7 incl. alternate weekends) Salary: Competitive + Company Vehicle + Benefits Looking to Build a Career in IT Field Service We're a leading provider of IT services to some … biggest retail and hospitality brands—and we're growing. We're on the lookout for a Field Service Engineer who's courteous, reliable, and customer-focused. You don't need EPOS experience—if you've worked in a field service role (even in a different industry), have ...

collaboratively with Network Operations, Engineering, Field Teams, Project Management, Finance, and external partners, the Head of Networks drives infrastructure resilience, regulatory compliance, and exceptional customer service, aligning with ITIL best practices. Responsibilities Network Operations & Performance Lead and manage the Network Operations Centre (NOC) and network engineering teams, ensuring … physical infrastructure assets, including FWA sites, cabinets, and private facilities. Conduct asset condition assessments, audits, and performance evaluations. Track asset lifecycle status, performance, service life, and replacement schedules. Ensure assets are operated and maintained in line with industry standards, regulatory requirements, and organisational objectives. Monitor and optimise lifecycle costs ...

Security Engineer Service & Maintenance Location: West Midlands or M40 Corridor Salary: £32,000 - £35,000 + standby & call-out fees Holidays: 27 days + birthday off + bank holidays Our client, an award-winning leader in the security installation sector, is seeking a Service and Maintenance Security Engineer … experienced engineer looking to work with cutting-edge security technology, develop professionally, and be part of a company that values its people. Key Responsibilities: Service, maintain, and troubleshoot intruder alarms, CCTV, and access control systems on customer sites in compliance with company and BS/EN standards. Carry ...

system users, providing technical advice, guidance and offering technical support to staff of all levels. Ensure accurate and timely support is available for service managers and teams at all times. Main duties of the job To manage and maintain the e-rostering system and the related modules relating … system users, providing technical advice, guidance and offering technical support to staff of all levels. Ensure accurate and timely support is available for service managers and teams at all times. About us Be Part of Our Team... BCHC has more than 5000 staff working across Birmingham and the West ...

join their busy internal sales team. The company works with a nationwide network of independent retail partners and has built a strong reputation for customer service and product expertise within its sector.This is a varied and fast-paced role where you will support the external sales team while … existing customers and helping to drive sales growth. The successful candidate will play a key role in ensuring customers receive a high level of service while identifying opportunities to increase revenue. Key Responsibilities Supporting the Area Sales Manager in developing sales within an assigned region. Making regular outbound calls ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Contract Length: 4 weeks Location: Remote Rate: Competitive (Inside IR35) Our client is seeking an experienced Microsoft Specialist to support their modern workplace and customer service transformation initiatives. You'll play a key role in shaping their Microsoft Teams, Copilot, and Dynamics 365 environment, ensuring seamless communication, automation … routing and conversational workflows. Support and maintain Session Border Controllers (SBCs) for secure and reliable voice services. Enhance integrations between Dynamics 365 and our Customer Service Centre. Collaborate with cross-functional teams to develop and roll out new features and automations. Provide 3rd line support and drive continuous ...

role will be initially working on a 6 month contract, but has the potential to be extended. The right candidate will need excellent customer service skills to handle each query in a professional manner, while being proactive and maintaining a positive attitude towards the role at the reception … with the completion of weekly compliance checks Being the first point of contact for phones calls and emails The Right Candidate Must Have: Excellent customer service skills A positive attitude in problem solving and finding solutions A proactive approach Competent in using Microsoft Packages About The Company Located ...

Senior Network Engineer for a leading technology consultancy. My client have a fantastic reputation in the market for combining deep technical expertise with outstanding customer service, the business specialises in LAN, Wi-Fi, Collaboration, and WAN technologies, supporting customers with innovative and secure IT solutions. The Role This … direct involvement in solving complex network issues. You will act as a senior escalation point for the team, manage high-priority incidents, and ensure service levels are consistently met, all while maintaining excellent customer relationships. You will lead by example, mentoring and guiding the team while remaining actively ...

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Key Responsibilities Manage the daily operations of the customer accounts. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction metrics ...

part of the wider operations function, the Licensing Operations Specialist will use product licensing knowledge and commercial understanding to: Produce accurate and compliant customer quotations Support customer order processing Manage vendor-specific processes Ensure smooth end-to-end delivery across the sales cycle Key Responsibilities … Specialist for Microsoft software and other relevant vendors Maintain up-to-date knowledge of licensing rules, pricing structures and vendor programmes Support qualification of customer requirements alongside sales teams Ensure pricing structures and banding are appropriate at customer level Produce professional, customer-facing quotations with supporting documentation ...