1 to 25 of 79 Customer Service Jobs in the West Midlands

Technical Customer Service AdvisorBromsgrove£25,000-£26,000 per annumOur client is looking for a Technical Customer Service Advisor to join their busy friendly customer service team, you will be responsible for providing exceptional customer service through various channels (zendesk, phone, email … chat), resolving inquiries promptly and professionally, and exceeding customer expectations.Technical Customer Service Advisor day to day duties include:- Customer Service: Respond to customer inquiries and complaints regarding products and services in a timely, professional, and courteous manner. Effectively gather customer information to diagnose ...

Service Delivery Manager Location: Digbeth, Birmingham (with potential relocation to the outskirts of Birmingham/surrounding areas in the near future). Frequent travel to customer sites, many in London. Salary: £30,000 - £35,000, dependent on experience Employment Type: Full Time, Permanent Probation: 6 Months This role … opportunity for a hybrid working arrangement. A full UK driving licence and access to your own vehicle is advantageous due to occasional offsite customer meetings and future office relocation plans. About the Role We are looking for a highly organised and customer-focused Service Delivery Manager ...

Service Desk Manager/IT Service Desk Manager – Based in Birmingham, Solihull, B90 area- Mon – Fri in the office with a possible WFH day once per week - Hybrid role, needed to provide support and guidance to a team of 20 Service Desk Analyst. As Service Desk … Manager/IT Service Desk Manager you should have some either come from a technical background or have previously worked as a Service Desk Manager within an IT environment and have enough of an understanding of 1st, 2nd and 3rd Line Service Desk duties. Successful Service ...

more than just an administration role. As a Sales Administrator, you will support both customers and internal teams by ensuring orders, installations, and service changes are managed smoothly and professionally. You will take ownership of customer orders from start to finish, working closely with engineers, suppliers, and internal … departments to ensure delivery within agreed Service Level Agreements. You will keep customers informed throughout the process, resolve issues efficiently, and help maintain strong customer relationships. If you enjoy organisation, problem-solving, and working in a fast-paced, customer-focused environment, this role offers an excellent opportunity ...

Your new company We are working with a reputable organisation seeking to appoint a Customer Experience - Support Representative to join their growing team. This role plays a key part in delivering a high-quality customer journey, acting as a central point of contact and ensuring efficient coordination across … service operations.The position offers the opportunity to work within a fast-paced environment, supporting both customers and internal teams to ensure seamless service delivery. Your new role As a Customer Services Cooridnator your role will involve Customer Engagement & Case Management. Act as the primary point ...

passionate about delivering exceptional customer service and solving problems in a technical environment? We are recruiting for an After Sales Advisor to join a well-established international business. This is an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment … naturally empathetic and solutions-focused approach. This role combines customer support, troubleshooting, administration, and technical guidance. Full training is provided, so previous industry-specific knowledge is not essential — attitude, communication skills, and customer care experience are the priority. The Role As an After Sales Advisor, you will ...

umbrella company) As a Support Technician, you will be the central point of contact for all technology support on-site. You will be customer focused, using communication skills and technical knowledge to deliver an outstanding service. You will have a deep technical knowledge of Microsoft applications, including Windows … technicians providing face to face and remote support, playing a major part in this step change of our ways of working. You'll be customer focused and have exceptional customer service and communications skills as you'll be working with a broad range of people with differing ...

summary This post is fixed term for 6 months and part time 15 hours per week. We are looking for a motivated and customer-focused Application Support Officer to provide support for a range of core NHS applications, including Electronic Patient Record (EPR) systems and other core applications. Working … within a friendly and experienced team, you will be at the heart of delivering excellent customer service, helping colleagues resolve system issues, managing incidents and requests, and ensuring our digital services remain reliable and effective. This role offers an exciting opportunity to develop your application support expertise within ...

Description Service Desk Analyst - Swedish Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact … support via phone, portal, chat, and handling non-critical escalations. Youll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. *This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish* Key Responsibilities Address ...

Aftersales Support Advisor, you will be the primary point of contact for customers following the sale of products. You will deliver outstanding customer service in a technical setting, combining empathy, product knowledge and problem-solving to make complex issues feel simple. You will take ownership of customer … central in achieving first-time resolution and minimising unnecessary escalation, while ensuring customers feel supported and reassured throughout their journey. Beyond day-to-day customer contact, you will contribute to continuous improvement across Aftersales and the wider business. This includes involvement in product testing at HQ, shadowing Field Service ...

Line Support - IT Service Desk Agent Shift Times: T he role is full-time (37 hour per week) You must be flexible Mon-Fri between 7 am- 7 pm. Pay Rate : £12.71 per hour (£13.45 after 12 weeks) Location : Birmingham, B37 7YQ We are looking for a positive, flexible … customer-focused individual to join our team as a 1st Line Service Desk Agent. This is an opportunity is to support a wider IT operation and this is an interim mode of operation where we manually transcribe ticket details and update from one ticketing system to another. This ...

line with company policy – awarded more holiday after serving time at Serveline. Role Overview Serveline IT Ltd are looking for an experienced and customer-focused Helpdesk Engineer to join our growing Helpdesk team. This role is ideal for someone with previous IT support experience who is looking to further … develop their technical knowledge within a fast-paced Managed Service Provider (MSP) environment. The successful candidate will provide first and second-line support to a wide range of customers across multiple sectors including business, education, and charities. You will be responsible for troubleshooting technical issues, supporting end users remotely ...

Field Service and Support Technician Bromsgrove £29,000 - £33,000 + Learning & Development Bonus + Holiday + Training + Pension + Benefits Are you a hands-on IT professional looking for a varied field-based role where you can combine technical problem-solving with customer-facing support across … multiple environments? This is a mixed Field Service and Technical Service Desk role, installing, maintaining, repairing and testing ICT systems while also supporting users remotely with day-to-day technical queries. You will work across customer sites and from the service desk, diagnosing faults, advising users ...

Service Desk Team Leader/Manager – Based in Birmingham, Solihull, B90 area- Mon – Fri in the office with a possible WFH day once per week - Hybrid role, needed to provide support and guidance to a team of 20 Service Desk Analyst. As Service Desk Team Leader/… Manager you should have some either come from a technical background or have previously worked as a Service Desk Team Leader and are looking for that next step up to Service Desk Manager within an IT environment and have enough of an understanding ...

skilled and dedicated Mobile Generator Engineer to join our team. This role involves working on generators ranging from 6kVA to 120kVA, providing expert service and maintenance across Birmingham and the surrounding areas. If you are a motivated professional with a strong technical background and a passion for delivering exceptional … service, we want to hear from you. Responsibilities Perform maintenance, servicing, and repairs on generators ranging from 6kVA to 120kVA. Diagnose and resolve technical issues efficiently to minimize downtime. Conduct routine inspections and ensure all equipment is operating at optimal performance. Maintain accurate service records and documentation. Provide ...

holiday, Perks and Employee Assistance Program. Overview Are you an experienced Security Maintenance Engineer looking to join a company that values quality, professionalism, and customer service? We are seeking a motivated and customer-focused engineer to join our growing team in the West Midlands. This … excellent opportunity for someone with CCTV and security systems knowledge who takes pride in delivering exceptional service and building strong client relationships. You will be working across a variety of security systems and environments, supported with ongoing training and development to help you continue progressing your career. Key Responsibilities ...

structures during construction and refurbishment. Our goal is to disrupt an established market and grow our business, by introducing innovative products and providing service excellence through a dedicated division. We need an experienced sales professional to join us in driving and developing this exciting area of the business forward. … construction, you will work as part of the Structural Support Solutions sales team promoting our market leading UniShore product range and delivering the service excellence that is central to MGF culture. You will use your experience in sales to identify new projects and customers and gain new skills ...

tools, SaaS applications, Microsoft 365, and emerging AI technologies, including Microsoft Copilot. You will learn how to diagnose and resolve common technical issues, support customer success, manage digital information securely, and help users improve productivity through modern workplace technologies. Alongside technical skills, you’ll develop strong communication, documentation … customer service skills, ensuring users receive a positive and professional support experience. This apprenticeship is ideal for someone who is eager to learn, enjoys helping people, and wants to build a long-term career in digital support, IT services, and AI-enabled workplaces. Responsibilities: First-Line Support ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Friday, 8:00am to 5:00pm; however, a degree of flexibility is required to support the operational needs of the business and ensure excellent service delivery to our customers. Please note: only local candidates will be considered for this position, and no overnight stays or overnight travel are required … days are the same. No matter the task, you will always act as a representative of the business, recognising the importance of delivering exceptional customer service and maintaining high professional standards at all times. This role involves lone working, with daily reporting directly to your manager. You will ...

allocation, technical specifications and installation/configuration records. Ensure delivered projects meet agreed quality standards, business objectives and defined requirement criteria (e.g. functionality, uptime, customer SLAs and internal metrics). Create and manage Root Cause Analysis report and activities and use the company ticketing system to log, communicate … with enterprise architecture frameworks. Knowledge of infrastructure and application security. OTHER INFORMATION: CONTACT WITH OTHERS: Primarily: Other IT Technology teams Project Management Design Development Customer Service Service Delivery Sales functions Production Operations COMPLIANCE RESPONSIBILITIES Completion of all mandatory ISO management system and BS 10008 awareness training ...

Design Engineer is to design a range of commercial gas/heating systems across a range of large scale residential, industrial and commercial projects. Service, maintain, and repair commercial heating and gas systems Diagnose and resolve faults efficiently and safely Carry out installations across commercial and domestic properties Complete … work in line with current gas safety regulations and standards Provide excellent customer service and maintain accurate job recordsStay up to date with industry standards, legislation, and new technologies. The ideal applicant will be an Engineer Gas & Heating Systems with: Must have extensive experience with the maintenance ...

Western England) We are proud to be partnered with a leading plastics manufacturing business who are market leaders through constant product innovation and meeting customer needs. They are currently recruiting a business development manager as part of their growth in the UK market covering the West of England. … play a crucial role in maintaining and expanding the client base. Your ability to understand client needs, effectively communicate with stakeholders, and provide exceptional customer service will be key to your success. Business Development Manager - Role & Responsibilities Effectively manage and grow a portfolio of distribution accounts across ...