1 to 25 of 144 Customer Service Jobs in the West Midlands

Drive performance, inspire confidencebe our Head of Service Assurance. The Head of Service Assurance will be responsible for providing customers will pro-active insights, data, analytics, and recommendations to optimise their customer estate, improve their service as well as hardening security. They will also seek new commercial opportunities through a clear understanding of customer contracts … licences, lifecycle management, renewals, end of life hardware etc. Whilst always seeking to optimise the customers cost base. In this role,will be developing and implementing service assurance policies, procedures, and best practices across all Intercity Service towers. Monitoring and reporting on service metrics, SLAs, customer feedback, and incidents to support with Identifying and resolving service issues, problem management, risks, and gaps. Support with planning and executing service improvement initiatives and projects. The Head of Service Assurance will also support with contract management to ensure the effective and efficient management of contracts throughout their life cycle for in-life add moves and changes. As a Head of Service Assurance, you will be More ❯

Senior Director of Customer Service UK Where do people love what they do, and being great at what they do? At Swisslog, that's where! Our teams are the heart of a world-leading Robotics company that's harnessing the power of technology to shape the future of intralogistics. The result? We're transforming performance and efficiency for … globe, giving them the vital edge in their markets. Responsibilities Make an impact This is an exciting opportunity for a highly skilled and experienced individual to lead the UK Customer Service department. You will be part of the EMEA Customer Service management team and will take ownership of developing and executing the Head of Customer Service role within the UK. You will have profit and loss responsibility with the authority and scope to make decisions. This position will be responsible for generating and executing an approved business plan to ensure a healthy growing business. The successful candidate will oversee the development and growth of the department by observing the market and identifying future More ❯

Customer Service Agent £26,000 - £28,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be key in delivering outstanding customer service to major brands, while also … developing and maintaining strong relationships. You will gain understanding of their telecom requirements and ensure the needs are met. Key Responsibilities Providing proactive and customer focused support, through a ticketing system and by phone Liaising directly with suppliers and service providers to help resolve escalated issues Proactively monitoring tickets and taking agreed actions to support customers Ensure customers … and their users are kept up to date on the progress of orders Helping the business to drive continuous improvements in service delivery Developing and maintaining strong relationships with our customers Maintaining accurate records, updating service tickets and systems Monitoring and ensuring delivery of contracted KPIs and SLAs What You ll Need Minimum of 3 years experience in More ❯

Customer Service Agent £26,000 - £28,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be key in delivering outstanding customer service to major brands, while also … developing and maintaining strong relationships. You will gain understanding of their telecom requirements and ensure the needs are met. Key Responsibilities Providing proactive and customer focused support, through a ticketing system and by phone Liaising directly with suppliers and service providers to help resolve escalated issues Proactively monitoring tickets and taking agreed actions to support customers Ensure customers … and their users are kept up to date on the progress of orders Helping the business to drive continuous improvements in service delivery Developing and maintaining strong relationships with our customers Maintaining accurate records, updating service tickets and systems Monitoring and ensuring delivery of contracted KPIs and SLAs What You’ll Need Minimum of 3 years’ experience in More ❯

This is a hybrid role and you can be located anywhere in the UK. You will have experince working within the IT MSP and/or Telecoms sector. The customer experience manager is responsible for the customer experience within their dedicated accounts. You are responsible for overseeing and improving the customer journey, ensuring a positive and seamless … experience at every touchpoint, from initial interactions to post-purchase support, ultimately driving customer satisfaction and loyalty. This covers all interactions across the customer not just customer service touch points. Key Responsibilities Strategic · Champion opportunities to consistently improve the brand experience · Drive customer retention, reduce churn, and increase customer satisfaction · Understand each customer persona and their specific needs · Gather real time feedback from customers and ensure this feedback is incorporated into the account management process for an improved customer experience · Ensure CSAT levels within customer base are above 4 and action responses positive and negative. Manage Trustpilot and google responses and manage accordingly · Establish communication mediums lines between customers and More ❯

Are you capa ble of delivering first class customer service? Do you want to be part of a team that acknowledges your hard work and wants you to succeed Have you answered yes to the above? This could be the next step that you have been waiting for so keep reading... JOB TITLE: Punjabi Speaking Customer Service … who have seen year after year growth, so much so they are expanding the team once again creating this exciting role. You will be joining an exhilarating team providing customer service that is second to none! Offering an amazing benefits package, hybrid working, pension, free parking and 25 days holiday (plus bank holidays). APPLY TODAY! The day … and set up of new customers Support clients with VAT and Accounts queries alongside more general requests Liaising with technical department regarding system and technical queries Accurately recording all customer communications, interactions, comments, and complaints in the CRM system We'd love to speak to candidates who: Fluent in Punjabi and English (spoken and written). Enjoy speaking with More ❯

Are you capa ble of delivering first class customer service? Do you want to be part of a team that acknowledges your hard work and wants you to succeed Have you answered yes to the above? This could be the next step that you have been waiting for so keep reading... JOB TITLE: Russian Speaking Customer Service … who have seen year after year growth, so much so they are expanding the team once again creating this exciting role. You will be joining an exhilarating team providing customer service that is second to none! Offering an amazing benefits package, hybrid working, pension, free parking and 25 days holiday (plus bank holidays). APPLY TODAY! The day … and set up of new customers Support clients with VAT and Accounts queries alongside more general requests Liaising with technical department regarding system and technical queries Accurately recording all customer communications, interactions, comments, and complaints in the CRM system We'd love to speak to candidates who: Fluent in Russian and English (spoken and written). Enjoy speaking with More ❯

Job descriptionDo you have experience working as a Field Service Engineer If so, this position could be perfect for you! Our client develops smart solutions and technologies that connect people and systems to provide safer environments. They are looking for an experienced Field Service Engineer to join their growing team. The ideal candidate will provide comprehensive technical customer support for the business, providing support and feedback on technical field issues & complaints. Field Service Engineer Permanent £28,000 (OTE £35,000-£40,000) Monday – Thursday 08:30-16:30, Friday 08:00-16:00 Coventry Field Service Engineer Job Description Provide market leading customer service and technical support to all of our customers. Support … the corrective actions process by highlighting customer issues and needs, providing feedback on early warning product failures. Support the focussed returns process, providing timely products/parts back to help identify product failures and allow modifications to be completed. Actively promote our additional services and products Seek the opportunity to reduce service costs, by ensuring. Reduction in parts More ❯

you will be doing Basic Reprographics (Scanning, printing, copying) Dealing with incoming and outgoing mail, Courier bookings, and digitisation of documents To deliver an efficient and responsive business process service to the customer, to meet agreed SLA’s and customer satisfaction. Help solve operational problems quickly and efficiently to ensure the most efficient service is provided. … Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered. Carry out any reasonable request from the line manager to meet the business needs and client expectations. To deliver the attached job profile, specific to site requirements to meet the business … needs and client expectations. To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s. Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines. Ensure the site is compliant and adheres to More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through More ❯

Are you capable of delivering first class customer service? Do you want to be part of a team that acknowledges your hard work and wants you to succeed? Have you answered yes to the above? This could be the next step that you have been waiting for so keep reading... JOB TITLE: Ukrainian Speaking Customer Service … who have seen year after year growth, so much so they are expanding the team once again creating this exciting role. You will be joining an exhilarating team providing customer service that is second to none! Offering an amazing benefits package, hybrid working, pension, free parking and 25 days holiday (plus bank holidays). APPLY TODAY! The day … and set up of new customers · Support clients with VAT and Accounts queries alongside more general requests · Liaising with technical department regarding system and technical queries · Accurately recording all customer communications, interactions, comments, and complaints in the CRM system We'd love to speak to candidates who: · Fluent in Ukrainian and English (spoken and written). · Enjoy speaking with More ❯

Are you capable of delivering first class customer service? Do you want to be part of a team that acknowledges your hard work and wants you to succeed? Have you answered yes to the above? This could be the next step that you have been waiting for so keep reading... JOB TITLE: Polish Speaking Customer Service … who have seen year after year growth, so much so they are expanding the team once again creating this exciting role. You will be joining an exhilarating team providing customer service that is second to none! Offering an amazing benefits package, hybrid working, pension, free parking and 25 days holiday (plus bank holidays). APPLY TODAY! The day … and set up of new customers · Support clients with VAT and Accounts queries alongside more general requests · Liaising with technical department regarding system and technical queries · Accurately recording all customer communications, interactions, comments, and complaints in the CRM system We'd love to speak to candidates who: · Fluent in Polish and English (spoken and written). · Enjoy speaking with More ❯

Dynamics 365 Administrator with an extensive background in d365 module development and administration (ideally customer service & sales) is sought by a data & digital innovation company based near Birmingham (3 days a week on site). With a 30-year history of delivering end to end digital solutions for a national client base this individual will form part of … closely with internal stakeholders to drive change. - Proven experience as a Dynamics 365 (CE/CRM) Administrator with hands on module development and administration skills (ideally with sales or customer service module experience) - Strong understanding of Dynamics 365 configuration, workflows, and security models. - Experience working with senior stakeholders to deliver on functional requirements across the Dynamics estate - Knowledge … Administrator and like the sound of joining a high growth, dynamic business that with excellent progression opportunities then please click apply now to be considered. Dyanmics365 Administrator D365, customer service, power platform, sales, config, MB More ❯

play a key role in driving commercial success through the smart configuration and optimisation of Salesforce and other core business systems. Youll work across multiple European markets to improve customer service workflows, sales pipeline visibility, and reporting accuracy helping the business scale more effectively. Youll be responsible for analysing current business processes and identifying opportunities to improve system … use, automation, and data integrity. Working closely with regional sales, customer service, IT, and senior stakeholders, you will gather and document business requirements and deliver best-practice Salesforce configurations and reporting dashboards to enhance team performance and decision-making. In this pivotal role, you will lead and support key CRM projects, including platform enhancements, third-party integrations, and … on experience with Salesforce configuration, workflows, and reporting tools. A solid understanding of business process improvement, sales operations and CRM strategy. The ability to work cross-functionally across sales, customer service, and IT teams. Experience in analysing operational data and producing actionable insights. Confidence leading Salesforce system enhancements, training users, and managing integrations. Proficiency in tools such as More ❯

the tactical and strategic development of functions listed above. The Senior IT Manager will also support the Enterprise Operations Manager to help manage the IT department, day-to-day service delivery, and capacity planning to ensure the IT department meets the current and future requirements of the organisation. Key Responsibilities: Identify and implement improvements to IT Service Desk … manage relationships with vendors adhering to contract compliance and added value services. Review, Develop and implement IT policies and architectural and design standards/principles with respect to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture Provide full-service delivery responsibility; undertake technical planning to ensure sufficient system capacity is made available, that renewal … plans to replace obsolete or at-risk technologies are timely and that SLAs are being met and/or exceeded with a focus on proactive service delivery To lead, inspire and motivate a diverse team of Service Desk Analysts; ensuring that they are adequately resourced, prepared, motivated, and utilised to help achieve key CTP business outcomes. To take More ❯

Customer Success Manager £30,000 - £35,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be reporting to the Customer Success Team Manager, managing a portfolio of customers and … ensuring smooth and efficient delivery of services to support the business. You will play a vital role in expanding the Service Delivery Team. Key Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic … virtual (Teams) reviews and mobile health checks. Monitor, action and follow through to resolution, actions deriving from customer engagement. Act as the escalation point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding More ❯

Customer Success Manager £30,000 - £35,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be reporting to the Customer Success Team Manager, managing a portfolio of customers and … ensuring smooth and efficient delivery of services to support the business. You will play a vital role in expanding the Service Delivery Team. Key Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic … virtual (Teams) reviews and mobile health checks. Monitor, action and follow through to resolution, actions deriving from customer engagement. Act as the escalation point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding More ❯

Are you an experienced Customer Services Manager, Office Manager, Administrative Lead, or Member Services Manager? Can you take ownership of administrative process whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Member Services. Informed Recruitment are a specialist provider of resource to the … Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be to support departments heads to ensure outstanding customer services are provided to customer and supply chain partners. Your day-to-day responsibilities will … taking ownership of the accounts of smaller members; supporting contract pack creating; and identifying additional opportunities with which to support members. Background Well-trodden paths into this role include: Customer Services/Account Management - A successful track record as an account management/customer success management/customer service management professional with a successful track record More ❯

are looking to recruit an Account Manager. Salary: £35k Hours: full time Monday to Friday, hybrid We are looking for a leading individual who has a real talent for customer service, problem solving and communication. The Client Account Manager will be supporting our clients to maximise the benefits of using our services that help people to communicate in … phase of growth with new products and services, they will be integral in onboarding, upskilling and supporting our clients ensuring we exceed our SLAs and KPIs whilst delivering outstanding customer service. Responsibilities will include: - Drive the post-sale experience to ensure successful account setup, implementation, training, adoption, and ongoing account review and modification; - Build meaningful long-term relationships with … new and existing customers ensuring they maximise our service offering throughout the entire customer lifecycle; - Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs; - Collaborate closely with various cross-functional teams including but not limited to, Interpreting and Translation teams, Sales, Product, Customer Service, and More ❯

Service Desk Analyst 6 Month FTC Full time hours, Mon - Fri Competitive salary Plus Benefits - Please enquire Location: Warwickshire/Remote working (1 day per week onsite) TXP are recruiting for a customer focused Service Desk Analyst who is Midlands based, to start on the 22nd September. This is a superb opening to join TXP on a … client's impressive HQ site in Warwickshire 1 day per week, the rest will be remote working. As a 1st Line Support Analyst you will join the busy IT Service Desk, providing customer support for both desktop and business applications across the group. This will include; Logging, managing and ownership of incidents and requests, regular written and verbal … communication with customers, proactive monitoring of incidents and requests contributing to the development and management of the Knowledge Base and liaising with suppliers, service groups and customers to ensure that agreed service levels are met. Skills/Experience - Experience in a busy telephone based customer services environment 12 - 18 months commercial experience in a 1st line IT More ❯

resale. The UK business unit is a growing, profitable, and tight-knit operation with an excellent team environment. We now working with them to recruit for A senior Automation Service Technician who will assist the service centre manager in leading the companys service operations, focusing on customer satisfaction and operational efficiency. Alongside the in-house controls … expert, you will provide additional assistance in supporting the growth of the machinery control business whilst also establishing new areas of expertise within the customer base. The successful applicant will help to drive the business systems, service electrical and control offerings in line with their corporate strategy. KEY RESPONSIBILITIES Assist in the daily operations of the service centre, ensuring high standards of customer service and operational efficiency. Develop awareness of both historic and current control systems in an effort to support for the full range of company products with a strong focus on ongoing support for heritage brands. Work alongside current controls expert on electrical and control issues. Support projects with customers, troubleshooting existing More ❯

countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees and generated revenues of €17.1 billion … in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world Job description: Salary: £37,000.00 Location: Kings Norton Hours: 40 hours per week, Monday to Friday The Customer Service Delivery Manager is a critical position within our Key Account … Management structure that reports into the Key Account Manager. It encompasses a multitude of tasks involved in customer management and operations to ensure the efficient and effective execution of customers' business. The role is responsible for coordinating all activities relating to customer management tasks and ensuring proper execution in key responsibilities and deliverables. Your tasks Overseeing the daily More ❯

their business goals and we help our customers succeed because we believe in leading with business objectives, not technology. We take the time to develop an understanding of each customer's business while encouraging and educating them about best-practice processes. We are a Great Place to Work® Excellence in Winner (over numerous years) and by having the right … our people as our most valuable asset, our involvement in Great Place to Work® means we can continuously benchmark and improve our peoples’ experiences to build and sustain great customer experiences. Overall Responsibilities: We are seeking a Project Coordinator to join us on a fixed term basis. You will be the point of contact for the client, using your … the Project Lead to manage potential deviations Accurate record keeping and time management throughout the full project cycle Recording and reporting project risks Regular updates with internal departments Facilitate customer facing update and review calls The Person We are looking for someone who has a background in delivering, assisting and organising multiple projects for external customers, or someone who More ❯

their business goals and we help our customers succeed because we believe in leading with business objectives, not technology. We take the time to develop an understanding of each customer's business while encouraging and educating them about best-practice processes. We are a Great Place to Work® Excellence in Winner (over numerous years) and by having the right … our people as our most valuable asset, our involvement in Great Place to Work® means we can continuously benchmark and improve our peoples’ experiences to build and sustain great customer experiences. Overall Responsibilities: We are seeking a Project Coordinator to join us on a fixed term basis. You will be the point of contact for the client, using your … the Project Lead to manage potential deviations Accurate record keeping and time management throughout the full project cycle Recording and reporting project risks Regular updates with internal departments Facilitate customer facing update and review calls The Person We are looking for someone who has a background in delivering, assisting and organising multiple projects for external customers, or someone who More ❯

The Regional Software Support Delivery Manager will oversee the delivery of software support services, ensuring high-quality outcomes and customer satisfaction. This role is pivotal in managing regional operations within the technology and telecoms industry. Client Details The employer is a medium-sized organisation operating within the technology and telecoms sector. They are committed to providing innovative solutions and … growing a strong reputation and driving a successful team within the West Midlands area. Description Manage and coordinate and build regional software support teams to meet service delivery targets. Lead, Motivate and drive the team with strong leadership and motivation. Deliver high level customer service strategy to its B2B Client base. Ensure consistent, high-quality support for … operational efficiency. Collaborate with internal departments to align support services with business objectives. Monitor and report on performance metrics, identifying areas for improvement. Oversee resource allocation to ensure optimal service delivery. Act as a point of escalation for complex customer issues. Profile A successful Regional Software Support Delivery Manager should have: Proven experience in managing software support operations More ❯