1 to 25 of 91 Customer Service Jobs in the West Midlands

Good with customers and curious about technology? Bring your customer service experience to Enconvo - we'll help you learn the technical side, with full training, room to progress and your evenings and weekends free. Customer Support Co-Ordinator Telford Full-time, permanent - 37.5 hours per week … taking ownership of queries, providing first-line solutions and working with colleagues and suppliers on complex issues. You'll also identify opportunities to improve customer satisfaction and support business growth. What You'll Be Doing Resolve faults, billing queries, complaints, account support and service changes Provide first-line ...

Customer Success Executive Location: Newport, Shropshire Working pattern: Hybrid Monday & Tuesday in the office, WednesdayFriday working from home Salary: Up to £28,000 + £7,000 commission Contract: Full-time, permanent PLEASE NOTE: My client is looking for someone with agricultural experience or someone with agricultural knowledge. About … Role Were looking for an enthusiastic and customer-focused Customer Success Executive to join a growing team within an exciting agricultural technology business. This is a fantastic opportunity for someone with a strong agricultural background who enjoys working with people, solving problems and using technology to make ...

Hours: Full Time Location: Earlswood, Solihull Description: We are currently looking to recruit an enthusiastic Account Manager to join our clients Customer Service and IT Support team . They are a family run, successful and well established business based near Earlswood. A background in Customer Service … point of contact for set up questions and queries Organise hardware installs, software training and all set up support Provide a high level of customer service and support once up and running Ensure that customers receive full set up and ongoing support for full range of software Ensure ...

Your new company Our client is a well-established and growing organisation seeking a Technical Customer Service Advisor to join their customer support function.This position plays a key role in delivering exceptional customer service whilst providing technical guidance and troubleshooting support to customers, installers … will act as a first point of contact for technical enquiries, ensuring issues are resolved efficiently and professionally whilst maintaining a high standard of customer experience.This is an excellent opportunity for someone who enjoys problem-solving, building customer relationships and supporting innovative products and services within a fast ...

Technology sector. You will provide first line support including troubleshooting for Microsoft Dynamics 365 Business Central and Dynamics NAV/BC to a varied customer portfolio. You will be responsible for providing the customer with excellent customer service in line with Company Service standards … will ensure that any reported issues are logged, categorised, prioritised and contain as much information at first contact. You will work to Company Service Level Agreements and Key Performance Indicators providing a high level of customer service and professionalism. As part of the knowledge base process ...

Confidential Opportunity | Service Delivery Manager | North Birmingham Leading Service Delivery Within a Growing IT/Cloud Services MSP environment £45,000 - £55,000 + up to 10% bonus + Strong Package | Office-based | Growing MSP Are you an experienced Service Desk Manager/Service Delivery Manager … knows that great IT service is about more than closing tickets? This could be the opportunity you've been looking for. A well-established, ambitious Managed Service Provider (MSP) is looking for a Service Delivery Manager to take ownership of its service desk, customer experience ...

Customer Service Representative Near Shirley, Solihull, West Midlands (On-site) £14.00 ph (£27,664pa) - £16.00 ph (£31,616) Hours: 38-40 per week (flexi hours) We are currently looking for a proactive, customer-focused individual Manager to join a friendly, fast-growing team working within … Ireland. Due to the rural location of the client a car driver/owner is required. What will you be doing? Providing customer support and training on software and hardware. Supporting customers over the phone, via email and occasionally face to face. Troubleshooting issues and finding practical solutions. Building ...

+ Company Vehicle/Fuel Card (which can be used for personal use) + Benefits Job Type : Full-Time, Permanent Join a Leading Field Service Team Are you an experienced EPOS Field Engineer or IT Field Service Engineer looking for your next challenge? We're looking … motivated and customer-focused EPOS Field Engineer to support a range of retail, hospitality, and leisure customers across the UK. Based from Wolverhampton, this field-based role combines hands-on break-fix support with installation and deployment projects, giving you a varied and rewarding workload. If you enjoy solving ...

services, telecoms, network, and cybersecurity. This includes on-site and remote work. The role also entails contributing to the efficient operation of the Service Assurance Team while maintaining exceptional customer service when dealing with customer challenges on the SAT desk or on site/remotely. … while delivering exceptional customer service to our customers. You will be required to travel and work flexibly, including overnight stays. Responsibilities: Represent the company with a high standard of professionalism, including appearance, attendance, timekeeping, and reliability. Establish and maintain relationships with key partners, ensuring we provide a unified ...

Description: Job Title: Service Analyst Rate: £460 Clearance Required: BPSS Duration: 6 months Location: Telford with 2 days/week in office IR35 Status: Capgemini Mandated PAYE only Job Description: Description and Location Digital is focused on helping the client engage with citizens. Join a team that imagines … removing barriers and creating meaningful, life-enhancing experiences for all. By placing people at the centre of everything we do, we will reimagine public service as a force for dignity, opportunity, and trust in a digital age.? Digital Platforms Run and Change is focused on running and evolving ...

exciting opportunity for a highly skilled IT professional who enjoys solving complex technical challenges, working with the latest Microsoft technologies, and delivering exceptional service to a diverse customer base. You will act as a senior technical escalation point within the support team, working closely with Helpdesk Engineers, Field … Engineers, Project Engineers, and Technical Management to resolve advanced technical issues, support customer infrastructure, and contribute to ongoing service improvements. This role combines remote support, project work, and occasional on-site customer visits, making it ideal for someone who enjoys both technical problem-solving and building strong ...

Working alongside our client, an established high profile global manufacturer and supplier of injection moulding machinery and bespoke automation, to source a site-based Service Hotline Engineer. Benefits: Profit share bonus scheme 25 days holiday plus bank hols Extra day off for your birthday Private medical insurance Life assurance … Long term service awards Employee assistance programme PerkBox Critical illness insurance Group income protection insurance Dental insurance Travel insurance Good pension scheme Death in service benefit Private healthcare Remit: Exceptional opportunity to join a leading organisation within CNC machine tools and factory automation, offering a permanent position with ...

Field Service Engineer Location: London Salary: £40k-£45k About the Opportunity We are looking for an experienced AV Field Service Engineer to join our client s team, providing technical support and maintenance across multiple client sites. This is an excellent opportunity for a technically skilled engineer with experience … audiovisual (AV), video conferencing (VC) and unified communications (UC) technologies. You will be responsible for delivering high-quality customer service, diagnosing and resolving technical issues, and ensuring AV systems operate reliably and efficiently. Working both on-site and remotely, you will play a key role in meeting service ...

Title: Onboarding Customer Support Salary: £30,000 - £35,500 Hours: Full Time Location: Earlswood, Solihull Description: We are currently looking to recruit an enthusiastic team player to join our clients Onboarding team . They are a family run, successful and well established business based near Earlswood. The team offer … onboarding and continued support to business customers, providing regular check ups and detailed software guidance through calls and emails. A background in Customer Service or Account Management is required, and an interest in IT would be useful but training can be given. Key Duties: To work closely with ...

Engineer Location: Birmingham Salary: Competitve Type: Permanent Sector: Public Sector The successful candidate will take pride in their work, demonstrate a strong commitment to customer service, and be able to work independently and as part of a wider engineering team. You will be responsible for delivering high-quality … engineering solutions across a diverse range of customer environments, ensuring all work is completed safely, efficiently, and in accordance with company procedures and industry standards. Working alongside experienced colleagues, you will have the opportunity to develop your knowledge of a wide range of technologies, with a particular focus ...

summary The IT Service Centre provides single point of contact and liaison for all internal and external IM&T Incidents, Requests and enquiries. As a member of the team IT Service Centre team, reporting to the IT Service Desk Team Leader, the post holder will provide … responsive, customer focussed service, providing extensive 1st and 2nd Level IT Support to Trust users and stakeholders as directed. Primary focus of the role will be maintaining customer satisfaction and experience both personally and across the wider team via affective first line Incident management and request fulfilment ...

team offer onboarding and continued support to business customers, providing regular checkups and detailed software guidance through calls and emails. A background in Customer Service or Account Management is required, and an interest in IT would be useful but training can be given. Key Duties: To work closely … premises to train or support with systems Ensure that customers receive full set up and ongoing support for full range of software Ensure all customer needs are met by providing regular check-ups, detailed software guidance calls and email support Support with occasional opportunities to provide face to face ...

team offer onboarding and continued support to business customers, providing regular checkups and detailed software guidance through calls and emails. A background in Customer Service or Account Management is required, and an interest in IT would be useful but training can be given. Key Duties: To work closely … premises to train or support with systems Ensure that customers receive full set up and ongoing support for full range of software Ensure all customer needs are met by providing regular check-ups, detailed software guidance calls and email support Support with occasional opportunities to provide face to face ...

Line Service Engineer - IT (24/7 Shift) Solihull, West Midlands £30,000 - £32,000 + 20% Shift Allowance (£38,400 OTE) Permanent | 4 on/4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a 2nd Line Service Engineer to join … brand new, high performing 24/7 support team. Working with a diverse customer base, you'll be responsible for resolving escalated technical issues, troubleshooting complex incidents, and delivering exceptional service against agreed SLAs. What You'll Be Doing Taking ownership of technical incidents through to resolution. Providing ...

bring your Technical skill to our Customer Services team? Join us in Willenhall where you can enjoy a team-oriented culture that empowers you to build a career you can be proud of. What you would do as our Technical Support Advisor - Commercial Segment As our Technical Support Advisor … will play a key role in delivering exceptional technical assistance and customer service, acting as a reliable point of contact for customers and internal stakeholders. Working closely with cross-functional teams, you will use your technical expertise and problem-solving skills to resolve enquiries, assist continuous improvement ...

Service Desk Coordinator Location: Coventry Salary: £28,000 to £30,000 depending on experience Contract type: 12 Month FTC, Full-Time Working hours: 40 hours, Monday to Friday 8:30am to 5pm (some flexibility offered with start/finish times and hybrid working) About the role We are seeking … proactive and customer-focused IT Service Desk Coordinator to join our busy IT Delivery team to support with administration tasks over a 12 month period. This role is ideal for someone who enjoys helping people, coordinating processes and ensuring tasks are followed through to completion. While basic ...

client, a reputable organisation, is hiring for driven and enthusiastic First Line Support Agents to join their Service Desk team on exciting Atos campaigns. This entry-level role offers a fantastic opportunity to kickstart a career in IT support, delivering exceptional customer service while supporting end-user … support tickets to record resolutions and required follow-up actions * Managing ticket queues and ensuring timely updates and resolutions * Delivering a high level of customer support to users at all levels of seniority * Striving to meet quality targets such as First Time Fix Rate and average call duration What ...

governance and compliance frameworks, policies and procedures as needed Supporting the effective resolution of customers' security issues and queries Liaising with the Technology Service Desk to ensure a high-quality level of customer service is provided Carrying out appraisals of new and existing processes and their suitability … legislation and GDPR Ability to extract and interpret computerised data Knowledge of the Data Protection Act and its application Excellent communication, interpersonal and customer care skills Why work for us? We provide homes and care for more than 250,000 people in England and Scotland. Our customers ...

dynamic, passionate team in the fast-paced world of telecommunications. Develop your skills in a supportive, collaborative environment while contributing to exceptional customer service. If you value collaboration, integrity, and growth, apply now! Role Conduct onboarding calls to obtain an understanding of customers requirements as per their contract Provisioning … orders with relevant KPIs and SLAs Log, categorise and prioritise customer tickets in line with relevant ticket branding and type Updating spreadsheets in line with orders to ensure that deals are tracked accordingly Work closely with the sales team, and other colleagues or distributors, in troubleshooting order problems Work ...

technical support and infrastructure solutions to small and medium-sized businesses. The organisation offers a collaborative working environment where knowledge sharing, continuous development and customer service are valued. The successful candidate will join a technical support team responsible for maintaining and improving customers' IT systems, both remotely … growing IT support team based in Stoke-on-Trent. This is a varied, hands-on role combining office-based technical support with visits to customer sites. The successful candidate will provide advanced technical support, troubleshoot complex IT issues and help maintain secure, reliable IT infrastructures for a range ...