1 to 25 of 113 Customer Service Jobs in the West Midlands

Customer Service Specialist Solihull – Office Based Up to £38,000 Company Description We are a managed services provider delivering cybersecurity, communications and connectivity solutions that help businesses grow with confidence. Our customers are at the heart of everything we do. We pride ourselves on providing exceptional service … trusted extension of our customers' teams. As we continue to grow, we're looking for someone who shares our passion for delivering an outstanding customer experience. About the Role This is an excellent opportunity for someone with a strong B2B customer service, customer success or account ...

Customer Service Advisor Bromsgrove £25,000-£26,000 per annum Our client is looking for a Customer Service Advisor to join their busy friendly customer service team, you will be responsible for providing exceptional customer service through various channels (zendesk, phone, email … chat), resolving inquiries promptly and professionally, and exceeding customer expectations.Technical Customer Service Advisor day to day duties include:- Customer Service: Respond to customer inquiries and complaints regarding products and services in a timely, professional, and courteous manner. Effectively gather customer information to diagnose ...

Deliver exceptional service and be the voice that customers trust every day! Our Client has a requirement for a Customer Service Representative, who will be required to work on a 3 month contract basis in Keele/Hybrid. Role Purpose: Act as the first point of contact … customers, ensuring a high standard of service Handle enquiries, troubleshoot service issues, and resolve queries efficiently Deliver a positive customer experience across all communication channels Support customer satisfaction and retention through professional interactions Job Role Responsibilities: Respond to customer enquiries via phone, email, chat, social ...

title Customer Helpdesk Co-ordinator Function Fire Customer Service Location Hixon Reports to Customer Service Manager About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. … customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of. Role overview Working within the customer service department within the Hixon office you will be responsible for keeping our customer records up to date, logging jobs and call ...

difference to the support, services and components NHSBT provides to hospital transfusion teams. You will focus on learning from complex data drawn from customer feedback such as complaints, surveys, credits and compliments using well developed data analysis and IT skills to deliver meaningful and engaging reports. You will … customer and service data to identify insights and highlight areas for improvement to our service for hospitals. You will have regular contact with colleagues that provide services directly to hospitals as well as with hospital transfusion staff. You will be involved in national and regional projects ...

technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business … their business brilliant. Job Description Purpose of the role To provide a single point of communication and ownership to Customers and driving resolution across Service issues whilst providing a first-class customer service, identifying, and offering service improvement and the identification of revenue opportunities within ...

Title: Customer Service Operations Team Leader Location: Wolverhampton, WC1 From January 2027, the location will be WV10 Job Length: 12 Month FTC Full Time Competitive Salary with extensive benefits: Monthly product allowance alcoholic & non-alcoholic options available Private Medical options Life Assurance Company bonus scheme Access … single, consistent goal: ensuring our people thrive. About the role: We are now recruiting for Operations & Insights Team Leader to ensure the customer service centre operates efficiently and delivers high-quality customer service. The role will work closely with the Team Leaders and help meet service ...

/early finish at 1 pm on a Friday (37.5 hours in total) Sales Administrator Summary We're looking for a highly organised and customer-focused Sales Administration & Customer Service Executive to join our clients team. This is a key role acting as the vital link between … sales, manufacturing, and logistics, ensuring every customer order is processed accurately, delivered on time, and handled with a first-class level of service. You'll take ownership of the end-to-end order process, keep our SAP system running like clockwork, and be the go-to person when customers ...

more interested in your ambition and how you think than in the job title on day one. You'll join our order processing and customer service team, supplying the hospitality and retail sectors. You'll learn SAP (or equivalent ERP), track order accuracy, and coordinate with manufacturing … delivery process — supporting the sales administration team and gaining first-hand exposure to how data accuracy, system discipline, and cross-department coordination drive customer service performance. Key Responsibilities Process customer orders accurately and on time, end-to-end from enquiry through to delivery Maintain accurate ...

Service Delivery and Operations Manager Location: Droitwich Salary: up to £35,000 per annum. Dependant on Experience. Vacancy Type: Full-time, Mon-Fri working hours 37.5 hour a week contract At GreensafeIT, we are an IT recycler and supplier of IT services, having overseen more than 3 million devices … datacentre and office relocations, device configuration and builds, bonded stock solutions, on-site engineering support, project management services We're looking for a proactive Service Delivery & Operations Manager to lead our Engineering and Operations teams, ensuring outstanding service, driving continuous improvement and helping us deliver exceptional results ...

Service Delivery Manager Red Recruitment is recruiting a Service Delivery Manager to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in Service Delivery Management to act as the key point of contact … assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement. The salary for this position is between £35,000 and £50,000 Depending on experience and will be a office based role in Solihull with some remote working. Benefits & Package for a Service ...

remote) Contract: Initial 6-Month Contract with the opportunity to become Permanent Start: ASAP The Opportunity We are currently looking for a proactive and customer-focused 1st Line Support Analyst to join a busy IT support team based in Birmingham. This is an excellent opportunity to join an organisation … support requests, providing high-quality technical assistance to end users across a Microsoft-based environment. This role would suit someone with a solid Service Desk background who enjoys troubleshooting, delivering excellent customer service, and developing their technical skills. Key Responsibilities Act as the first point of contact ...

build a career and make a real impact on patient care. About the Role We have an exciting opportunity for a proactive and customer-focused Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for installing, maintaining, and supporting Vision …/Birmingham region. You will provide both remote and on-site technical support to customers, ensuring systems are operating effectively and delivering an exceptional customer experience. This role requires extensive travel throughout the assigned territory, with occasional support for other regions as required to provide business continuity and customer ...

Field Service Engineer Location London (Client Sites/Field Based) Salary £42,000 £45,000 per annum (dependent on experience) Working Hours Monday Friday 40 hours per week About the Opportunity We are recruiting on behalf of our client, a leading global audio-visual integrator delivering innovative … from design and integration through to ongoing support services, helping organisations enhance communication, collaboration, and workplace experiences. They are seeking an experienced AV Field Service Engineer to join their Field Engineering team. This role will be responsible for maintaining high levels of customer service through on-site ...

weeks Clearance: BPSS & SC required Our client, a reputable organisation, is hiring for driven and enthusiastic First Line Support Agents to join their Service Desk team on exciting Atos campaigns. This entry-level role offers a fantastic opportunity to kickstart a career in IT support, delivering exceptional customer service while supporting end-user IT needs. What you'll be doing: Handling a high volume of calls from end users, providing clear and professional support Assessing issues to identify problems and determine the best course of action (troubleshooting or escalation to 2nd Line Support) Providing advice ...

sited, family-run business renowned for delivering top-quality products to both the retail and foodservice sectors. The company is dedicated to excellence in customer service, innovation, and sustainability. About the Commercial Administrator role You will play a key role in maintaining strong and positive relationships with customers … with efficiency and professionalism. Key tasks Be the go-to support for the Commercial team, helping manage the end-to-end management of all customer orders. Communicate effectively and efficiently with customers and internal teams to resolve issues proactively, ensuring quick follow-up and clear communication at all times. ...

title Customer Helpdesk Co-ordinator Function Fire Customer Service Location Hixon Reports to Customer Service Manager About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years ...

hours per week Salary- 12.71 with bonus incentives for over achieving Temp-Perm About the role: Our client is looking for a motivated and customer-focused Outbound Appointment Setter to join the team. In this role, you'll contact warm leads who have previously expressed an interest in hearing … free hearing assessments. Key Responsibilities Contact warm leads by telephone to discuss their hearing care enquiries. Build trust and rapport quickly to create positive customer experiences. Identify customer needs through effective questioning and active listening. Confidently overcome objections and encourage customers to book a free hearing assessment. Accurately ...

established technology business looking for a proactive Sales Support Executive to join its commercial team. The business combines two specialist divisions: An established Managed Service Provider (MSP) delivering IT support, cloud, Microsoft 365 and cyber security solutions. A growing software business developing compliance and contractor management platforms used … major organisations across the UK and Europe. With 100+ customer sites and ambitious growth plans, this is an opportunity to play a key role in a business that's expanding fast. The Opportunity This is more than a typical sales support role. Working closely with the Sales Director, technical ...

development teams where appropriate. Work closely with developers to coordinate code fixes, testing, and successful deployment. Manage support incidents in line with agreed Service Level Agreements (SLAs), balancing urgency, impact, and customer expectations. Maintain accurate and up-to-date documentation of support cases and resolutions. Contribute … creation and maintenance of internal knowledge articles and best practice documentation. Deliver a consistently high standard of customer service while building and maintaining strong client relationships. Experience Minimum of 3 years' experience working with Microsoft Dynamics 365 Business Central or Dynamics NAV in a support, consultancy ...

With a strong reputation in its sector and a long-serving staff base, the company offers a stable environment and a commitment to quality service across all departments. About the Opportunity This IT Support Engineer position offers an excellent opportunity for an enthusiastic IT professional to step into … where required Uphold IT security standards and participate in business continuity activities Maintain documentation and asset records to ensure accuracy and compliance Provide excellent customer service to staff at all levels Participate in occasional out-of-hours support on a rota basis (details confirmed on appointment) Your Skills ...

recruiting for an experienced 2nd Line Support Engineer to join our client on site in Wolverhampton. This is an excellent opportunity for a customer focused IT professional with strong Microsoft technologies experience to support users in a busy enterprise environment. Key Responsibilities Provide 2nd line support for hardware, software … deployments, laptop builds, and hardware refresh activities. Escalate complex issues where required and work collaboratively with wider IT teams. Deliver a high level of customer service while supporting users at all levels of the business. Essential Skills & Experience Must hold active SC Clearance. Proven experience ...

delivering sustainable, profitable growth. Working closely with internal teams, you will support market development plans, enhance channel performance, and ensure a high standard of customer service and commercial execution. Key Responsibilities Develop sales across designated export territories in line with business strategy. Build and maintain strong relationships with … country, region, and sector. Manage quotations, negotiations, forecasting, and sales pipelines. Conduct regular market visits and performance reviews with partners. Work collaboratively with customer service, operations, marketing, and aftersales teams. Gather market intelligence on competitors, pricing, customer needs, and opportunities. Represent the business at customer meetings ...

Support Apprentice Location: Hereford Salary: £18,000 - £20,000 Job Type: Full-Time, Apprenticeship About the Role Our client, an established Managed Service Provider with an excellent reputation for delivering IT support and cloud solutions to businesses across the region, is looking for an enthusiastic IT Support Apprentice … working towards a recognised Level 3 IT qualification. You'll receive ongoing support from experienced engineers, developing practical skills across Microsoft technologies, networking and customer support in a fast-paced MSP environment. What You'll Do: Provide 1st line IT support via phone, email and remote support tools Troubleshoot ...

Support Apprentice Location: Hereford Salary: £18,000 - £20,000 Job Type: Full-Time, Apprenticeship About the Role Our client, an established Managed Service Provider with an excellent reputation for delivering IT support and cloud solutions to businesses across the region, is looking for an enthusiastic IT Support Apprentice … working towards a recognised Level 3 IT qualification. You'll receive ongoing support from experienced engineers, developing practical skills across Microsoft technologies, networking and customer support in a fast-paced MSP environment. What You'll Do: Provide 1st line IT support via phone, email and remote support tools Troubleshoot ...