2 of 2 Customer Service Jobs in Letchworth

enjoy full support from your line manager. Role As the Apprentice Supply/Inventory Planner for the Reverse Logistics team, you will learn and eventually be responsible for placing Service Inventory Purchase Orders and ensuring product availability for repair orders from JCI’s internal and external EMEA customers. You’ll play a key role within the EMEA PTP Planning … team, focused on maintaining adequate stock levels across our Service & Repair departments in the UK and the Netherlands. You will focus on delivering best-in-class customer service which will involve close collaboration with the Customer Service, Reverse Logistics, and Service teams to ensure timely and efficient fulfilment You will learn to use SAP … you to ensure the product is purchased and/or transferred to the correct distribution warehouse and where necessary allocated to the correct repair Orders. You will support the Customer Service/Reverse logistics and repair teams by keeping delivery information updated to ensure product is dispatched efficiently and on time for repair requirements. Training You will enrol More ❯

core systems, procedures, and IT systems, Promoting the use and benefits of using the company systems. Assist Support Services Manager and Contract Managers in managing KPIs and SLAs, including customer query resolution within agreed timeframes Handle customer communications and complaint management, ensuring resolution and satisfaction for all parties Manage reception duties, including visitor booking procedures and site inductions … Build and maintain strong relationships with internal and external customers, including liaison with clients for effective service provision Administer and maintain accurate customer management systems, databases, and records (including ECHO) Work closely with the Digital Transformation team to improve current processes. What we're looking for: Essential: IT literate Experienced Customer Service background including management experience More ❯