1 to 25 of 104 Customer Service Jobs in Hertfordshire

A skilled and ambitious Customer Service Advisor is needed to join our team at theICEway, a leading IT services and technology consultancy based in Welwyn Garden City. This is a full-time (37.5 hours a week) Customer Service Advisor role for one of our cruise clients. … As a Customer Service Advisor, you will be responsible for handling customer inquiries, providing exceptional customer service, and effectively communicating with customers. This is an on-site role located in Welwyn Garden City. This is an excellent opportunity to progress your career with a well … above all, and this allows all team members to thrive in a dynamic and collaborative environment. Key Responsibilities: Answering incoming calls and responding to customer's emails Providing customers with needed information and support Making outbound calls Receiving inbound calls Sending and replying to emails and messages Listening to more »

shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow". Role summary: The Service Engineer delivers the service products directly to the customer, working on a variety of equipment located at sites across a specific region. … As the face of Mitsubishi Electric excellent customer service in conjunction with top quality engineering and problem solving skills are essential. The service engineers will report to the Regional Service Manager and will work closely with the Service Supervisors, Service Coordinators & Quality/Warranty … Manager to ensure that an efficient and profitable service product is delivered. Service Engineers will carry out a variety of activities on customer sites including planned preventative maintenance (PPM), quoted works, commissioning and emergency callouts, these activities will not be restricted to Mitsubishi Electric or Climaveneta branded more »

This role is critical to our business with service desk being one of the most common customer interactions. We have to deliver great customer service which is 100% customer centric to ensure that every interaction is of the highest quality resulting in technical resolution of … issues at the first point of contact. What I'll be doing - your accountabilities Skills required for the job * Highly professional customer service interactions * Create and maintain knowledge management * Close the loop with escalations and complaints * Complete up to 2nd line diagnostics including but not exclusive to router … diagnostics * Provide SME function for customers and customer solutions * Perform technical diagnostics and resolve incidents at first point of contact where possible * Train members of the team on new products/services * Lead role on products/services, providing high level of technical expertise to customers both internal/ more »

you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Customer Service Engineer - Imaging Equipment - Field based (Hertfordshire/Bedfordshire & surrounding areas) Competitive base salary + company car + bonus + overtime … OTE - Year 1) Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical imaging equipment and address customer needs promptly and professionally. This isa field role with considerable independence travelling … to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities? You will work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of SiemensHealthineers products within more »

commitment to creating 'an even better tomorrow'. Role summary: This role is split into 2 primary functions: To provide a pro-active and customer-orientated Pre and Post Sales Technical Support Service to our internal and external customers, and distributors via remote support services primarily Phone, E … Mail and Teams. To provide a centralised engineering service to our business supporting all internal customers to deliver exceptional customer service and solutions. Skills/Responsibilities: Provide First-Line Support : Serve as the initial point of contact for technical inquiries, troubleshooting, and issue resolution. Document and Track … and optimizing their technical systems. Offer guidance, training, and best practices to help users resolve recurring issues and improve their overall technical proficiency. Ensure Customer Satisfaction : Deliver exceptional customer service by responding to inquiries promptly, addressing customer concerns professionally, and striving to exceed expectations. Customer more »

Here at EMIS we are looking for a Customer Service Analyst to come and join our customer driven, diligent and collaborative team on a permanent basis. With our technology product FourteenFish specifically tailored for different healthcare professionals, were supporting everyone from GPs, paramedics, nurses, and midwives to … practice managers, trainees and appraisers. Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support these medical professionals across UK professionally diagnosing and resolving issues within our bespoke software. This is the perfect opportunity if you are looking to … week training period. What youll do Everything you do makes an impact to our customers; therefore, we want you to provide an unrivalled customer experience. The role is varied and will see you support our customers with a number of queries and problems, and you will be responsible for more »

ordinator Manage end-to-end delivery activities across a huge deployment program, including installations, de-installations, and terminal changes within the retailer estate. Oversee service provision to retailers, coordinate third-party partners, and ensure excellent customer service and product quality. Experience & Skills Required Previous experience with SAP … and/or other business systems/databases. Prior involvement with customer-facing teams or within customer service environments. Ability to effectively plan and prioritize multiple activities. Strong problem-solving abilities, including resolving complex issues. Dedication to customer service excellence, with a keen focus on more »

and accurate setup of services, resolving any provisioning issues, and maintaining communication with customers throughout the provisioning process. Responsibilities: Order Management: Receive and process customer orders for new telecommunications services, upgrades, or modifications. Verify order details, ensuring accuracy and completeness of information. Coordination and Communication: Liaise with internal departments … delays. Troubleshooting and Issue Resolution: Identify and resolve any provisioning issues or discrepancies that may arise. Collaborate with technical teams to troubleshoot and resolve service activation or configuration problems. Reporting: Maintain accurate records of all provisioning activities, including order details, status updates, and customer communication. Generate reports on … provisioning activities, performance metrics, and service delivery timelines. Quality Assurance: Implement and adhere to company policies, procedures, and standards related to provisioning and service delivery. Customer Support: Provide excellent customer service and support, addressing customer inquiries, concerns, and requests related to provisioning. Assist customers more »

The Role As the CAE Service Desk Analyst, you will play an integral role within the team supporting CAE’s internal and external customer base. As a Service Desk Analyst within CAE, your primary focus will be to provide 1st line support to CAE’s customer base 24x7. You will be central to the service desk operation with excellent technical skills combined with first class customer service. Travel to customer sites may be required on an ad hoc basis. **Please note - This is a 24/7 vacancy which is a shift … as outlined in CAE’s Standard Operating Procedure (SOP); Troubleshooting, diagnosis and resolution of IT issues both hardware and software; Providing regular feedback to customer regarding the status of their tickets; Providing exceptional communication between the service desk, end users and resolver groups; Meeting and exceeding customer more »

What if you could join a productive, supportive team committed to providing excellent customer service experience? What if you could build strong relationships with our volunteers at all levels? What if you were our Professional Registration Assessment Executive ? At the IET, making our world a better place starts … in attaining professional qualifications, fostering a friendly and supportive environment. What we hope you can bring to the role Youll be an organised, personable, customer service professional, with outstanding communication and organisational skills. Prior experience in an administrative role within a customer led service industry is … accuracy and adherence to relevant code of practice. To follow- up delayed applications and be pro-active in taking any necessary action to ensure service level agreements are maintained/improved. To book appropriate external and internal venues, equipment, and refreshments for interviews. To arrange on-line interviews, including more »

Music changes how people think, lifts their mood and influences their behaviour. We sculpt soundscapes to create unique atmospheres, reinforce brand values and enhance customer experiences. We are a growing team (60+ people), with offices in London, Dubai, Cape Town, Hong Kong, Shanghai, Singapore & Bangkok. www.musicconcierge.co.uk Kaleidovision uses music … digital video and interactive screens to capture customer engagement in retail and leisure spaces. Clients include high street retailers, leisure and health and fitness brands, including Hollywood Bowl, TGI Fridays, Puttstars, YHA & Paul Patisserie www.kaleidovision.co.uk Our sister agencies spans other creative and technical disciplines, with a particular focus on … wellness. www.fitboxvirtual.com www.earthskycollection.com Our technology platform One common technology platform underpins each agency’s operation, comprising music and media players at customer locations, connected by a large-scale media distribution network. Sophisticated multi-layer content management systems control the playout of music tracks, video content, interactive applications or immersive more »

managed services business on an exclusive arrangement. As a company my client has achieved ISO status and Microsoft Gold Partner accreditations by delivering excellent customer quality and high end service delivery. The business also operates UK wide working across a number of SMEs and large Corporations with a … Hardware Firewall Technologies Administration along with VPNs Office 365 Advanced Security (Sensitivity, Labelling, DLP, Conditional Access) Remote Desktop technologies including Citrix, RDS, VDS Excellent customer service, customer facing and service delivery skills Benefits: £5k car allowance 25 Days Annual Leave Company Pension Scheme Private Health Care more »

a chance to enhance your existing skills and make the most of your career-acquired knowledge. As an IT 2nd/3rd Line Support Service Desk Engineer, your duties encompass performing root-cause analysis and preventing reoccurring issues happening. The company is a Microsoft Solutions partner and have been … base in London and various parts of Europe. Due to their growth, they are currently on the lookout for an 2nd/3rd Line Service Desk Engineer to join their talented IT service desk team. This opportunity allows you to broaden your experience in the IT sector and … work with innovative Microsoft technologies. You will split your time between the service desk and being able to work from home a minimum of once per day, with the company office in Borehamwood. You will look to thrive in a highly technical environment where the team look out for more »

Join the Olympic Gymnasium Services team as a Field Service Engineer in Watford and Home Counties. Enjoy a salary of £32k - £35k plus benefits like a pension, company vehicle, and overtime Be part of a highly skilled and dedicated team, ensuring safety and maintenance of sports equipment in schools … and leisure centres. Don't miss this exciting career opportunity. Immediate start is available so apply now! Field Service Engineer Watford, Home Counties (ideal candidate based around Hemel Hempstead, Watford, Amersham, St Albans or close to M40) Full time, permanent £32,000 - £35,000 depending on experience (+ Pension … team, looking for someone who enjoys varied and challenging work, wants to be part of a friendly team, is enthusiastic to learn, has excellent customer service skills and can plan, organise and take responsibility for all aspects of a job whether working alone or as part of a more »

to our valued end-users. Proactively resolve hardware and software issues, ensuring a seamless experience for our clients. With a focus on delivering exceptional customer service, you'll uphold our Company Service Level Agreements and contribute to the success of our Service Desk Team. Experience, Qualifications … Personal Attributes * 2 years of Service Desk IT Support experience. * MSP Background * Citrix, M365, Azure, Intune, Autopilot… * Strong interest and experience in IT services, solutions, and technology. * Proficiency in PC's, servers, email, telephony, backup, Firewalls, switching, and routers. * Excellent knowledge of Microsoft Operating Systems and networking principles. * Relevant … IT certifications desired (Microsoft Associate, CCNA, AWS, GCP, ITIL, PRINCE, etc.). * Eagerness to develop technical and customer service skills coupled with excellent communication and time management abilities. This is a great opportunity for a candidate that is wanting to further their knowledge because my client will fully more »

Internal Sales Administrator - £26,000 - £28,000 Hoddesdon is Office-based with free onsite parking. Do you have B2B customer service experience processing orders? Are you comfortable using Excel? Do you want a role that offers clear progression in a fast-growing, dynamic business? Due to the nature … of this role, you will ideally come from a sales administrative, B2B customer service or account manager role. If this is you, you could be who we are looking for to join a friendly and vibrant team where you'll play a pivotal role in driving our success … Internal Sales Administrator Responsibilities: Be the first point of contact for customers by email, website and telephone. Managed a customer order inbox, ensuring customer orders were processed and customers were kept up to date with their stock and order queries. Maintain accurate sales records, reports, and databases to more »

Internal Sales Administrator - £26,000- £28,000 Hoddesdon is Office-based with free onsite parking. Do you have B2B customer service experience processing orders? Are you comfortable using Excel? Do you want a role that offers clear progression in a fast-growing, dynamic business? Due to the nature … of this role, you will ideally come from a sales administrative, B2B customer service or account manager role. If this is you, you could be who we are looking for to join a friendly and vibrant team where you'll play a pivotal role in driving our success … Internal Sales Administrator Responsibilities: Be the first point of contact for customers by email, website and telephone. Managed a customer order inbox, ensuring customer orders were processed and customers were kept up to date with their stock and order queries. Maintain accurate sales records, reports, and databases to more »

their field have an exciting opportunity for the right candidate to join their team. This position would suit someone who has worked within a customer service environment, this position will be assisting with technical faults so some interest in the technical world will be helpful. This is working … Some of the duties will include: Answering the calls and accurately logging all contact onto the system Progressing cases until resolution, making sure the customer is always kept up to date Logging all bugs, requirements and issues Escalating customer cases to the Manager where necessary Liaising with technical … staff to ascertain the best way to solve issues Liaising with colleagues and customers to provide a professional service Fault finding to resolution Offer advice to customers on new features to create more sales opportunities Update IT systems as necessary to maintain a contact database The suitable candidate: Good more »

role within a team of experienced HR professionals who are passionate about delivering a high-quality HR service. Delivering an efficient Employee Relations Advisory service through excellent standards of customer service Advising managers in relation to policy, HR best practice and legislation and managing a portfolio of … reports and case files. Contributing towards and delivering managerial ER workshops Ensuring that HR correspondence is completed in accordance with department SLAs and suits customer and business requirements. You will need the following experience:- Currently operating as an ER Advisor or have proven generalist HR experience. Able to demonstrate … credible ER knowledge covering all elements of the employee life cycle. Ideally CIPD Qualified or currently studying Understanding of Employment Law legislation Strong customer service skills Able to build effective working relationships with managers. In return they offer an excellent benefits package. For more information, please call me more »

a growing company who offer you the opportunity to grow within a global company and have a lot of room for progression. THE ROLE: Customer calls Ticketer creator Fixing issues clients may have, and offering advise. Monday to Friday 9am-5:30pm THE PERSON: Strong Telephone and Email communication … Computer Literate (Microsoft Office) Interested in pursuing a career in Customer Service Commutable to Hertfordshire Reference: Key Words: Customer service, Call Cantre, Line support, Progression, Benefits, Hertfordshire more »

a day to day basis Working closely with our Resource Manager and the wider Delivery team to appropriately and efficiently resource projects Providing excellent customer service and establishing constructive relationships with our clients Contributing to the continuous improvement of our agile delivery processes About Zoocha Founded in … experience Strong organisational skills with the ability to manage multiple tasks simultaneously. Strong analytical and problem-solving skills. A keen understanding of what great customer service looks like Excellent communication and interpersonal abilities with confidence to communicate at senior manager and director level within large organisations. Ability to more »

is to partner with our clients and tailor their IT strategy. Driven by our vision to become one of the UK's premier Managed Service Providers (MSPs), we're dedicated to expanding our product offerings and client base. However, our ultimate priority remains delivering top-tier technological solutions that … dedicated to providing our team members with ample opportunities to develop skills in new areas and advance their careers. Whether you're an experienced Service Desk Engineer or just starting out, we're committed to helping you reach your full potential. At Enable, our small team environment enables us … technical users You enjoy working as both a part of a team and leveraging the expertise of others to solve problems You have exceptional customer service skills with a proven ability to quickly build rapport. SYSTEMS YOU ARE FAMILIAR WITH Proficiency in Microsoft Office 365 services and email more »

support processes. You may be required to support our internal technical teams, as well as our Client and Retailers, therefore will have a strong customer service focus. You may also be required to implement technical changes and assist in the resolution of incidents raised by retailers, clients or … causes from any repeat incidents, so that underlying problems can be addressed by 3rd line support teams. What would we like from you? Excellent customer service skills Effective Troubleshooting Skills within an IT environment Flexibility – From time to time we would need you to help us with changes more »

Job Title: Service Desk Controller Location: Stevenage Duration: Temp to perm Hours : pm Mon-Fri Salary: 13/14ph - perm to be confirmed but competitive salary What we do: We are a leading specialist in telecare solutions and warden call systems, with over 450 sites supported Nationwide. Our client … base includes local authorities, Councils and Housing associations also the public sector. Job Overview: As a Junior Service Desk Controller, you will help with the day-to-day admin for the team and assist with the logistics of the engineers so that operations run smoothly, monitoring service levels … and making sure the client base is happy. Key Responsibilities: To assist the service controller with day-to-day admin tasks, as and when they arise. Assist the service controller to monitor service desk performance metrics, such as ticket resolution time, first call resolution rate, and customer more »

Field Service Engineer, Medical Ultrasound Systems Basic Salary Up To £53,000 Car Allowance Overtime Excellent Benefits **Excellent opportunities for experienced Ultrasound Medical Imaging Field Service Engineers to join a market leader in sophisticated medical imaging systems, offering first class opportunities for career development** The Role - Field Service Engineer, Medical Ultrasound Systems Following expansion, they seek to recruit a customer focused and technically motivated Field Service Engineer responsible for the service, repair and maintenance of their range of highly advanced ultrasound systems. Your Background - Field Service Engineer, Medical Ultrasound Systems To be considered … for this exciting role, you must be able to demonstrate: A background working in a field service or technical support role, gained within a medical imaging environment Extensive experience of repairing x-ray or ultrasound medical imaging systems Qualified to a minimum of ONC or HNC level or above more »