1 to 25 of 43 Customer Service Jobs in Hertfordshire

impact role within Managed IT Services for someone who wants to genuinely make a difference at the customers they work with. As a Senior Customer Success Manager (CSM), you will become a trusted technology partner to a focused portfolio of our clients, helping them make better decisions, build stronger … Managed Services. Our CSMs play a uniquely influential and high-profile role. You will act as a critical friend, sitting at the centre of customer relationships providing service insight, strategic planning and working closely with senior leaders to turn IT from a cost into an enabler ...

Line support? Do you combine strong Microsoft 365 and Intune knowledge with the confidence to work directly with clients and deliver an excellent customer experience? Are you looking for an MSP where you can take real ownership of technical issues and continue progressing towards 3rd Line, cloud, cyber security … automation? If so, this could be an excellent opportunity. My client, a well-established Managed Service Provider, is looking for a strong and experienced 2nd Line IT Support Engineer to support a key customer based in Watford. This is not intended as a first move up from ...

experienced Service Delivery Manager who thrives on managing high-value customer relationships, driving service excellence and identifying commercial opportunities? Think Specialist Recruitment are delighted to be working with a leading business to recruit a Service Delivery Manager to take ownership of some of their largest … most strategically important customer accounts. This is a high-profile role where you'll be trusted to build strong relationships with senior stakeholders, ensure exceptional service delivery and act as the bridge between customer requirements and internal operational teams. Salary - £70,000 plus benefits Monday - Friday - Office ...

well established and growing MSP in the North London area. This role pays between £60,000 - £75,000 and will be split between customer sites & the Potters Bar HQ. To be considered for this position, you MUST have previous experience working for MSPs within a customer-focused role. … deployment projects. As an experienced IT Consultant, you will provide complete project life cycle consultancy covering pre-sales, scope of work, proof of concept, customer onboarding, customer auditing, technical designs, project delivery, documentation & post-project support. As an experienced IT Technical Consultant, you will have a wide-ranging ...

established and growing MSP in the Hertfordshire/North London area. This role pays between £60,000 - £75,000 and will be split between customer sites across Greater London & the business office in the Waltham Cross area. To be considered for this position, you MUST have previous experience working … within a customer-focused role. This position will cover the complete IT infrastructure and centre around rollout, migration, upgrade & deployment projects. As an experienced IT Consultant, you will provide complete project life cycle consultancy covering pre-sales, scope of work, proof of concept, customer onboarding, customer auditing ...

well established and growing MSP in the North London area. This role pays between £60,000 - £75,000 and will be split between customer sites & the Potters Bar HQ. To be considered for this position, you MUST have previous experience working for MSP’s within a customer-focused … deployment projects. As an experienced IT Consultant, you will provide complete project life cycle consultancy covering pre-sales, scope of work, proof of concept, customer onboarding, customer auditing, technical designs, project delivery, documentation & post-project support. As an experienced IT Technical Consultant, you will have a wide-ranging ...

monthly, quarterly and yearly GP targets. Have interest in specialising in a particular technology or category (not obligatory, but useful). 2 Embody Outstanding Customer Service Live and breathe outstanding customer service in line with BDR’s core values. Tactfully challenge customer assumptions … value to their business. Maintain value add on quotes whenever possible to differentiate. Generate referral business through high service levels and strong customer relationships. Maximise client earnings, retain clients and make consistent progress with white space. 3 Book 14 and attend 10 new business meetings per month Manage ...

About the role MBDA is currently implementing a Digital roadmap that includes the Service Lifecycle Management (SLM) tool. The Service Lifecycle Management (SLM) tool is a key component of our back-office architecture, designed to centralise and harmonise in-service configuration and maintenance information to ensure peak … single source of truth," providing process and terminology standardisation across Natco and its various programmes. Its primary purpose is to manage and control in-service configurations, providing end-to-end support for product lifecycle configuration and critical maintenance activities, including Technical Events, Retrofit Campaigns, and MLRs (Mid-Life Reviews ...

role include working across a variety of applications and projects including set-up, maintenance and decommissioning, and ensuring the delivery of a high-quality service to our end users. The role holder should be a motivated team player with strong problem-solving skills, excellent communication and people skills, often … occasion the Corporate Business Systems Analyst may be asked to work outside normal business hours, assisting the ETEL Technology teams to deliver a consistent service for our customers. The role will operate on a hybrid basis, to include time spent onsite at our central offices in Letchworth as well ...

Acrelec UK & Odema LTD are part of a global technology company focused on digital transformation solutions to help deliver innovative resolutions for Quick Service Restaurants (QSR), Hospitality and Retail Verticals. For over 20 years we have worked in partnership with some of the world’s largest companies. … member of the UK Operations team, you will be responsible for tracking and co-ordinating a number of Acrelec’s customer deployment plans (customers typically deploying between 50 – 500 sites over several months) with the core objective of ensuring that every single store installation is completed on time ...

provide hands-on technical support in South Mimms. This role is ideal for someone with strong desktop support experience who enjoys delivering excellent customer service and resolving technical issues efficiently. What You'll Be Doing: Providing onsite technical support for desktops, laptops, mobile devices, printers and peripherals. Diagnosing … resolving hardware, software and connectivity issues. Managing incidents and service requests through to resolution in line with SLAs and KPIs. Supporting Microsoft 365, Windows 10/11, Active Directory, Intune and Autopilot environments. Escalating complex incidents where required and working closely with wider technical teams. Maintaining asset records, support ...

join their team. This is a great opportunity for someone who enjoys being hands-on with technology, solving problems and providing a great service to users. You'll be joining a relatively small team and becoming part of a new division within the business , giving you plenty of opportunity … Entra ID, Exchange and Intune Assisting with user accounts, permissions and Group Policy Escalating more complex issues where required Providing a high level of customer service and keeping users informed What we're looking forWe're looking for someone who is passionate about IT, enjoys solving problems ...

Head of Customer Experience (CX) will lead in making Redsquid a truly customer-first business — ensuring every client interaction, from onboarding to renewal, is seamless, consistent, and value-driven. You will protect revenue by fixing the root causes of churn, instilling customer-first behaviours across the company … Borehamwood) Permanent, Full-time Monday to Friday: 37.5 hours per week This critical role will lead the design and execution of Redsquid’s customer-centric strategy to drive customer satisfaction, retention, and revenue growth. The HCX focuses on embedding CX excellence across all touchpoints and ensuring Redsquid delivers ...

tasks Preparing documentation and user guides Performing basic administrative support duties, as required, to meet specific operational objectives Ensuring that a high level of customer service and support is provided to all internal and external staff Supporting custom internal applications Working alongside Developers, Azure Architects, and Network Architects … infrastructure and networking design and delivery Skills and Experience The ideal candidate will have a high level of customer service experience and Microsoft certifications. A minimum of 2 years of experience supporting Windows Desktops and Servers is required, along with all the expected qualities of an experienced Infrastructure ...

Summary - Perform regular maintenance, testing, and troubleshooting of security systems to ensure optimal functionality. Diagnose and rectify faults quickly, effectively and efficiently. - Perform reactive service visits as required to meet contracted customer's service level agreements. - Perform planned preventive maintenance visits as required in line with contracted … customers service level agreements. - Provide support and advice to clients regarding their security systems, addressing queries and offering solutions to resolve issues. - Ensure all work complies with health and safety regulations, industry standards, and company policies. Maintain accurate records of work performed, including reactive service and planned preventive ...

Senior Security Service Engineer – London £40,000 – £50,000 Basic Salary + Commission/OTE London Permanent | Full-Time V7 Recruitment are looking for an experienced Senior Security Service Engineer to join a well-established and growing electronic security business covering London. This is an excellent opportunity … senior position with more responsibility, autonomy and progression. You’ll manage your own area and client base across London, taking responsibility for the service, maintenance and technical performance of security systems across a variety of commercial sites. The company has an established portfolio of major commercial clients, including shopping ...

will provide a variety of opportunities to learn. You must be flexible and be able to assist in several areas. This will include support, customer service and project work. Reporting to the service lead, your duties will include: Install, support and service business customers Handle telephone … line support to clients- via telephone, email and remote working Provide on-site support to clients Identify areas for improvement within support to improve service delivery to clients Strive to improve communication both internally and with clients Additional duties as deemed appropriate to the role and business need Part ...

will play a crucial role in developing and executing our digital merchandising strategy to maximise brand visibility, increase conversion, and optimise the online customer experience. You will have a strong eye for detail, a passion for e-commerce, and experience in content management, product merchandising, and customer feedback … selling opportunities, improve shopper journey and ensure Belkin customers have a best-in-class experience across all touch points. Track and analyse customer reviews and ratings across Amazon EMEA and other platforms to gain insights into customer sentiment and product feedback. Work closely with the customer service ...

Office based Monday to Friday 9am - 5pm You will take ownership of the incoming customer communication, making sure that any existing or new customer queries or issues are processed and resolved in a timely matter exceeding the customers expectations. Your responsibilities will include: Manage incoming calls and emails … signpost to relevant staff Own the customer service in the business and log all feedback, issues and resolve complaints Process technical support issues and troubleshoot internally and with OEM support functions and software Assist testing and commissioning of the CRM to replace manual processes Logging and tracking ...

Developed Vetting (DV) Cleared Infrastructure Engineer looking for a role where you can work across project delivery, service transition and operational support within a major Defence programme? Join a team of infrastructure professionals delivering and supporting secure messaging and infrastructure platforms operating within highly classified environments. Based on site … maintenance activities. A proactive approach to taking ownership of work and delivering against objectives. It would be great if you had: Knowledge of ITIL Service Management processes and practices. Accreditation to MCP level or equivalent. Experience of Infrastructure-as-Code or server infrastructure automation concepts. Experience supporting secure messaging ...

home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel. At InPost UK, we’re building an unparalleled group of talent that’s committed … hours 7 days a week. What you’ll be doing: Proficiently troubleshoot, resolve, and upgrade tickets based on priority to ensure compliance with Service Level Agreements (SLAs). Provide remote technical guidance and assistance to field service engineer team via phone and email, ensuring swift resolution and minimal ...

Experience supporting Microsoft 365 technologies. Exposure to networking, cybersecurity and infrastructure systems. Experience with Microsoft Dynamics 365 Business Central and Power Platform. Development of customer service, communication and problem-solving skills. Preparation for End Point Assessment and completion of an industry-recognised apprenticeship qualification. This apprenticeship offers ...

covering Watford and the Home Counties. This hybrid role offers flexibility alongside the chance to play a key role in expanding the company s service and maintenance division. The business specialises in HVAC, Ventilation, AHUs, Boilers, Heating Plant and Controls, delivering high-quality solutions and exceptional customer service across commercial environments. The Role As a Business Development Manager, you will focus on generating new business opportunities, securing long-term service contracts, and identifying additional project work including energy efficiency upgrades. You will be responsible for building relationships with FM companies, contractors, and end-user clients while ...

Typically, this person will be responsible for the installation, servicing, maintenance, and fault-finding of CCTV and Access Control systems across commercial and industrial customer sites throughout North London, Hertfordshire, and Essex. Duties and Responsibilities of the Security Engineer: Installation and commissioning of CCTV and Access Control systems. Carrying … planned preventative maintenance visits. Diagnosing and rectifying faults on security systems. Completing service reports and relevant documentation. Providing excellent customer service whilst attending client sites. Participating in the company call-out rota and responding to emergency breakdowns. Ensuring all work is completed in line with industry standards ...

Server, MySQL and PostgreSQL. Keep systems, code, configurations and technical processes properly documented. Mentor DevOps Application Engineers and help improve team knowledge, skills and service delivery. Essential Requirements Good understanding of Azure design, not just AWS, because Azure is set up and managed differently. Relevant qualification in IT, Computing … senior IT, MIS, DevOps or technical systems role. Strong experience with Azure DevOps, Jira and Microsoft-based systems. Strong communication, organisation, problem-solving and customer service skills. Benefits Generous annual leave and pension scheme. Professional development opportunities to support continued growth. Inclusive, supportive environment that values innovation ...