1 to 25 of 51 Customer Service Jobs in Hertfordshire

Customer and Technical Support Executive Are you technically minded and passionate about providing exceptional customer support? Our well-known client in Hitchin is looking for a Customer and Technical Support Executive to join their growing team on a permanent basis. This is an excellent opportunity to take your career to the next level in a dynamic and … supportive environment. Location: Hitchin Contract Type: Permanent Salary: £27,500 - £29,500 (Dependent on Experience) Hours: 39 hours per week The Role As a Customer and Technical Support Executive , you will play a pivotal role in delivering outstanding B2B and B2C customer service within a thriving Sales Department. Key Responsibilities: Respond to and develop customer enquiries … providing accurate information regarding pricing, quotations, deliveries, and more in a timely manner. Handle and resolve customer sales emails, website queries, and telephone enquiries, including technical questions. Deliver exceptional customer service by creating quotes, obtaining lead times, and ensuring seamless order management. Liaise with internal teams including production, technical, and purchasing departments to resolve issues and improve More ❯

Your new company My client is recruiting for a proactive and versatile Operations & Support Coordinator to join their team. This is a varied and rewarding role that combines customer service, complaint handling, IT support, administrative duties, and operational assistance. If you're a strong communicator with a keen eye for detail, and have a positive attitude, I would … love to hear from you. Key Responsibilities Customer Service, Issue & Complaint Handling Deliver outstanding customer service via phone and email. Handle queries, complaints, and incidents with professionalism and efficiency. Build and maintain strong working relationships with both customers and surveyors to ensure smooth operations. Operational Support & Administration Assist the Operations Manager with the day-to-day … running of operations. Monitor and chase outstanding reports to ensure timely completion. Collaborate with the Customer Sales Team to streamline workflows and improve efficiency. Perform basic data entry and administrative tasks with accuracy and attention to detail. What you'll need to succeed Experience in a similar customer service, administrative, or support role. Bright & Positive Personality- Friendly More ❯

enjoy full support from your line manager. Role As the Apprentice Supply/Inventory Planner for the Reverse Logistics team, you will learn and eventually be responsible for placing Service Inventory Purchase Orders and ensuring product availability for repair orders from JCI’s internal and external EMEA customers. You’ll play a key role within the EMEA PTP Planning … team, focused on maintaining adequate stock levels across our Service & Repair departments in the UK and the Netherlands. You will focus on delivering best-in-class customer service which will involve close collaboration with the Customer Service, Reverse Logistics, and Service teams to ensure timely and efficient fulfilment You will learn to use SAP … you to ensure the product is purchased and/or transferred to the correct distribution warehouse and where necessary allocated to the correct repair Orders. You will support the Customer Service/Reverse logistics and repair teams by keeping delivery information updated to ensure product is dispatched efficiently and on time for repair requirements. Training You will enrol More ❯

Field Service Engineer Hertford region c£40k neg dep exp + up to £7500 call out allowance + vehicle/allowances + generous bonus + exceptional benefits package Our globally renowned and respected client has been established for 60 years and specialise in the design, manufacture and support of bespoke in vitro diagnostic solutions for supply throughout the world. … As a result of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and self-motivated multi skilled Field Service Engineer to complement their professional team and provide the highest levels of technical customer service and satisfaction in the Installation, Service, Repair and Technical Support of a range … of automated laboratory equipment associated with Clinical and Industrial markets in the Hertford region of the UK. Once trained on the portfolio of solutions, the successful Field Service Engineer candidate will undertake a range of Installation, Planned Preventative Service, Reactive Repair and Technical Support activities in various customer-facing environments that will include hospitals and laboratories through More ❯

customers and handle technical queries in line with Littlefish standards and SLAs. Complete technical projects: Handle specific projects including deployments, installs, moves, adds, and changes as designated by the Service Management Team. Ensure effective resource management: Forecast and identify required resources within Operations proactively. Champion a customer-centric approach: Handle all interactions with empathy, professionalism, and a focus … on delivering outstanding customer experiences. Build and maintain relationships: Develop strong relationships with key customer stakeholders to understand their needs and ensure satisfaction. Set and manage SMART objectives: Provide line management to direct reports, including personal and career development. Maintain qualifications and skills: Engage in continuous training and development to keep skills up to date. Focus on customer service: Proven track record of delivering exceptional customer service and building strong relationships. Foster accountability: Promote a culture where team members take ownership of their tasks. Instil a sense of urgency: Prioritize tasks effectively to meet customer needs and resolve issues promptly. Identify process improvements: Seek opportunities for efficiency and implement best practices. Collaborate effectively More ❯

Field Service Engineer, Laboratory Diagnostic Systems Basic Salary £50,000 Company Car 10% Bonus Healthcare Pension Full Product Training The Role - Field Service Engineer, Laboratory Diagnostic Systems Following expansion, they seek to recruit a technically motivated and customer focused Field Service Engineer responsible for: The service and breakdown repair on a wide range of sophisticated … medical and laboratory diagnostics systems utilised within pathology departments, NHS laboratories and clinical chemistry environments Visiting customer sites and providing customers with valuable solutions for troubleshooting Liaising with a whole host of external customer contacts, including laboratory managers and laboratory technicians from within the NHS and a range of private independent scientific organisations and laboratories Your Background - Field … Service Engineer, Laboratory Diagnostic Systems To succeed in this exciting role, you must be able to demonstrate: A competent background as a field service engineer or technical support engineer with extensive experience working on high value capital equipment and a qualification in electronics You may have experience of working on diagnostic systems, medical devices, laboratory systems, scientific equipment More ❯

Salary : £25K – £30K per annum, DOE + Excellent Benefits! Contract : Full time, permanent Benefits: 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years’ service, Private Health Insurance after 2 years’ service Chalkline are a Microsoft Solutions Partner in Modern … Work & Infrastructure Azure with an Advanced Specialisation in Azure Virtual Desktop. We are heavily customer & employee focussed and are dedicated to providing the best client experience and enjoying the journey. We will help you further your career and develop your skills through experience and training. We have extremely high standards in everything we do and place importance on continued … technical development achieved through Microsoft accreditations. 1st Line Technical Support Analyst – About the role: You will be working directly with our clients on our Service Desk, handling inbound tickets and calls, and providing excellent customer service to our valued clients. We have a lot of proactive alerts, so some of your time will also be spent looking More ❯

Service Desk Administrator Annual Salary: £28,000 - £32,000 Location: London Job Type: Full-time We are seeking a dedicated and knowledgeable Service Desk Administrator to join our dynamic team. This role is ideal for someone who thrives in providing first-line support and excels in resolving technical issues efficiently and effectively. The successful candidate will have a … strong background in customer service and a solid understanding of MS Office. Day-to-day of the role: Manage customer queries, orders, and service calls both over the telephone and via email. Liaise daily with the field service team to ensure smooth operations. Log service calls and assign them to field-based engineers. Manage … the stock of parts for the field service team, including ordering and returns. Place orders with a range of suppliers and manage the internal database to track and move parts to engineers. Count and reconcile all cash brought in by the field team. Schedule service calls based on SLA priority and send out daily service reports. Order More ❯

reliable technology, connectivity and support to enable efficient and flexible working. We require a Digital Support Officer to work in our transformed Digital Support team. We are an innovative Service Desk support function working with all staff across the Trust. You will be involved in supporting our Electronic Patient Records and other clinical systems; making sure mobile phones and … to services to find out how we can proactively support them. Main duties of the job This role will require a person with a drive to provide high level customer service, good phone and live chat skills, the ability to multi-task using several clinical and non-clinical computer systems and great problem solving skills to resolve incidents … all staff for support and management of clinical systems. Will be collaborating on digital projects to improve the use of clinical applications and data quality to help support the service delivery and organisational objectives. As part of the role the post holder will also be processing orders and liaising with the Trusts IT shared service and external partners More ❯

diary systems for quick staff access. Prepare client valuations for annual reviews and invoice for additional services outside the standard package. Process servicing tasks in line with the Client Service Agreement, including invoicing for extra requests. Ensure timely and accurate processing of work to meet client service standards and targets. Build and maintain relationships with clients, consultants, and … third parties. Participate in project work to support team goals. Assist colleagues as needed to distribute workloads and achieve team objectives. Experience and Qualifications: Previous administration and customer service experience is essential. Telephone-based customer service experience is beneficial. Financial Services experience is preferred, especially in life and pensions sectors. Relevant qualifications or willingness to study More ❯

optimize delivery routes for timely deliveries. Vehicle Maintenance: Conduct routine checks and report issues; keep the vehicle clean and maintained. Documentation: Keep accurate records of deliveries and related paperwork. Customer Service: Interact professionally and courteously with clients. Safety Compliance: Follow all safety regulations, including cargo securing. Time Management: Manage work efficiently to meet schedules. Workshop Assistance: Help in … and safety equipment. Health and safety training. Potential for career advancement. If you are a responsible Van driver with CPC qualification capable of delivering goods safely and providing excellent customer service, we encourage you to apply. Join our team in St Albans and contribute to our reliable delivery service. Please contact Zoe at or email . Reference: hgv2 More ❯

Backup) Operations Engineer Connect to your opportunity The GTI Senior IT Continuity (Backup) Operations Engineer role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectations of the business within an agile framework. Advanced knowledge of core specialized and technical competencies is required, along with a very solid understanding of … develop plan and execute IT Continuity Services across multiple Data Centers and geographic regions. The role requires advanced skills that enable the individual to deliver a high level of service whilst meeting the expectations of the business. It also requires a solid understanding of an enterprise IT infrastructure operational environment along with industry trends & best practices. You should have … and replication every day, and fix any issue that arises to ensure backup and replication SLAs are met Configure backups and perform restore as and when needed. Monitor the Service Now. Participate in planned maintenance activities Participate in a 24x7x365 on-call rotation Respond to and manage service issues and problems Responsible for awareness and compliance to policy More ❯

in the UK, awarded the 2022 EMEA Elite Segment Partner of the Year and hold confirmed Product Line Achievements in ITSM Standard, Integrated Risk Management (IRM), Hybrid Project Management, Customer Service Management (CSM) and HRSD. We continue to ensure our team holds complex and varied expertise across every aspect of the Now Platform. Our customers look to us … implementations based on business process requirements Robust Now Platform Implementation understanding, with in-depth knowledge in additional ServiceNow applications Able to communicate on complex issues, to meet business and customer requirements to avoid escalations Keep up to date with current and future market developments, technologies, product and strategies Ensuring adherence to our coding and design standards, and providing technical … hand-over documentation Increasing application operating efficiency and adapting to new requirements, as necessary. Assisting with system testing and UAT Escalate issues in line with company processes, to ensure customer demands are met Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer Recording, qualification and questioning of customer More ❯

tailored training plan including official vendor certifications Job Description We are looking for someone who enjoys resolving complex incidents and implementing leading-edge IT solutions together with providing excellent customer service to join our growing team as a Technical Lead at our Borehamwood office. This is the perfect opportunity for a talented individual to join a fast-growing … dynamic environment, and want to be part of a company that values expertise and growth, this role is perfect for you. Role Summary The Technical Lead will lead the Service Desk team and provide technical guidance. You will act as the ultimate point of escalation for complex incidents, define and maintain the technical BAU stack, implement proactive monitoring, and … ensure client security. You will also be responsible for providing technical support for our Technology's Managed Service customers with the aim of fixing all incidents passed to them from 1st and 2nd line team. Additionally, you will perform a variety of proactive tasks which will help maximise customers' up-time, perform root-cause analysis and prevent reoccurring issues. More ❯

tailored training plan including official vendor certifications Job Description We are looking for someone who enjoys resolving complex incidents and implementing leading-edge IT solutions together with providing excellent customer service to join our growing team as a Technical Lead at our Borehamwood office. This is the perfect opportunity for a talented individual to join a fast-growing … dynamic environment, and want to be part of a company that values expertise and growth, this role is perfect for you. Role Summary The Technical Lead will lead the Service Desk team and provide technical guidance. You will act as the ultimate point of escalation for complex incidents, define and maintain the technical BAU stack, implement proactive monitoring, and … ensure client security. You will also be responsible for providing technical support for our Technology's Managed Service customers with the aim of fixing all incidents passed to them from 1st and 2nd line team. Additionally, you will perform a variety of proactive tasks which will help maximise customers' up-time, perform root-cause analysis and prevent reoccurring issues. More ❯

Electric aims to contribute to a low-carbon society through its technologies and products. Overview: They are currently seeking a motivated and detail-oriented Support Specialist to join our customer support team, managing all tier 1 enquiries from our internal branches across Europe. As the first point of contact for the branches and their helpdesks, you will be responsible … for providing first-line support, troubleshooting for software issues, escalations whilst ensuring a high quality customer experience. This role requires strong communication skills, technical aptitude and commitment to customer satisfaction. Responsibilities: Monitor and manage the support mailboxes, ensuring timely responses ad ticket creation. Provide first-line technical support to internal branch members across Europe. Prioritise and triage support … and business goals. Identify recurring issues and suggest improvements to the products, processes or documentation. Maintain up-to-date documentation of recurring issues, fixes and workflows to support consistent service delivery. Help maintain internal knowledge bases, FAQs and support materials used by the support team. Desirable skills: Experience working in a technical helpdesk or customer service team More ❯

Manager - Maternity Cover Stevenage, Großbritannien PAPIER-METTLER is a leading European manufacturer and distributor of sustainable flexible packaging solutions. With innovation at our core and a strong commitment to customer service, we pride delivering high-quality, environmentally responsible products to our market leading clients in the retail sector. Our employees place their trust in the family-owned company … fast-paced business environment. If youre enthusiastic, organised, and ready to make an immediate impact, wed love to hear from you. Provide administrative support to the sales team Process customer orders and stock management Credit control Respond to customer enquiries via phone and email Coordinate with internal departments to ensure timely delivery and customer satisfaction Maintain accurate … communication and organisational skills High attention to detail and ability to multitask Proficient in Microsoft Office (Word, Excel, Outlook) Ability to work independently and as part of a team Customer-focused with a positive, can-do attitude The role requires daily onsite presence at Stevenage, full time 08:30am to 5pm Your advantages A supportive and friendly work environment More ❯

pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering the turn IT on support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and TIO, this … will involve staying informed about the services and solutions can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups. Providing technical advice, training and support to staff to enable them to … environments and backups. Line manage and take responsibility for the work of the ICT support staff. 2nd/3rd line support. You will be required to provide a weekly service update email to the key contacts for these Trusts and prepare and present a monthly service review report including reporting on any SLA failures. Enforcing and monitoring in More ❯

customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs. What you'll be doing: Our Service Desk Analysts are part of a skilled team that work closely with our customers to … your aspirations are to move into management, get out into the field or move into more technical roles we want to help you get there. We've got former Service Desk colleagues in our Professional Services, ISP, Cloud & Endpoint and even our Sales teams! You put the customer first. We need people that will call when they say … days annual leave + bank holidays Active workplace committees (Social/Wellness) Sounds like you? If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you’re still not convinced, drop us a line at (email address removed) – we’ll arrange an informal chat More ❯

Junior Customer Support Analyst Location: Office based (option for hybrid once full training completed), Bishop's Stortford, CM22 Salary: £25,000-£27,000 per annum, DOE + Benefits Contract: Full Time, Permanent (35 hours/week) Benefits: 25 days holiday + bank holidays People's pension scheme Casual dress code Free onsite parking, including EV charging About Us: HD … include Cardiology, Endoscopy, Neurophysiology and Respiratory. HD Clinical became part of the Nexus Group (a European-based healthcare software organisation) in 2024 significantly extending our software range and potential customer base Role Overview: The Customer Support Team provides direct contact and support to our wide range of customers, mostly within the NHS. You will use your specialist knowledge … of the Company's applications and software to resolve customer issues promptly, keeping them informed throughout the process. (Full training will be provided.) A focus on providing excellent customer care and problem solving in a busy, high-pressure environment is essential as you will be working as part of a service desk team, logging and actioning issues More ❯

onsite and support desk experience. Must be UK Resident, with own car available for business use. Requirements Outstanding problem-solving and troubleshooting skills. Excellent written and verbal communication. Outstanding customer service skills. Experience with management of devices and policies with Microsoft Endpoint Manager/Microsoft Intune. Deployment and advanced support of Microsoft 365 products, including Entra ID, SharePoint More ❯

onsite and support desk experience. · Must be UK Resident, with own car available for business use. Requirements · Outstanding problem-solving and troubleshooting skills. · Excellent written and verbal communication. · Outstanding customer service skills. · Experience with management of devices and policies with Microsoft Endpoint Manager/Microsoft Intune. · Deployment and advanced support of Microsoft 365 products, including Entra ID, SharePoint More ❯

who value flexibility while driving growth. Who We Are We deliver top-tier building services, including: AHUs/Ventilation Boilers & Heating Plant Controls HVAC Our focus is on exceptional customer service, rapid response, and deploying the best engineers for the job. The Role Your focus will be developing long-term service contracts and sourcing project work such … as energy efficiency upgrades. This is a chance to contribute to a growing service business while shaping your role with autonomy and impact. Responsibilities Build new relationships with FM professionals and end-user clients. Maintain and grow existing client relationships. Identify new markets and opportunities. Implement sales strategies tailored to your customer base. Respond to inquiries and close … sales effectively. Manage customer accounts and CRM databases. What We re Looking For Proven experience in business development with a track record of achieving targets. Background in building services or HVAC (desirable but not essential). Experience selling to end-users, contractors, and FM companies. Honest, driven, and innovative. Willingness to travel within London and the Home Counties. A More ❯

IT projects to a range of clients? Do you have a proven track record of working in a multi-client, multi-disciplinary MSP environment? Do you have Second line service desk experience with an MSP. Are you ready to join a team where your talents are valued, your ideas are heard, and your career can thrive? If so, we … communicate technical concepts to non- technical users.· You enjoy working as both a part of a team and leveraging the expertise of others to solve problems. · You have exceptional customer service skills with a proven ability to quickly build rapport. SYSTEMS YOU ARE FAMILIAR WITH · Proficiency in Microsoft Office 365 services and email services (Exchange, Exchange Online, Mimecast More ❯

Suppression Systems. The Test Engineer will: Conduct client visits (onsite and offsite - UK, Europe, Worldwide). Liaise with clients and advise on the status of work to facilitate premier customer service & on-time delivery on all work and projects. Respond to customer queries and provide technical support. Develop technical skills to enhance own skills & ability to carry … carry out testing. Report and escalate issues in testing which impact performance or quality of results. Collaborate and communicate with colleagues, suppliers, locations, and clients to facilitate a seamless service through the whole BSI supply chain. To be successful in the role, you should possess the following: A minimum of HNC/HND or equivalent in a Mechanical Engineering … discipline, or equivalent industry experience in a test environment. Good communication skills and the ability to write clear and concise reports. Positive customer-focused approach to work and communication with colleagues. Good level of computer literacy and working knowledge of MS Office or equivalent. Strong writing skills - to write clear and concise reports. Ability to work as an individual More ❯