13 of 13 Customer Service Jobs in Livingston

value-added resellers in the UK. Today, we're an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise … Livingston – this is a hybrid role with two days a week working from home after probation.In this role you will manage relationships across bespoke customer contracts that require the Hardware Support Team to deliver a repairs and maintenance support service as well as supporting customer contacts via … phone, email and through self-service portals. Job Specification: Administrator The Administrator will manage the day-to-day operation of the team and the allocation and management of workload delivering against our agreed SLA'S. You will also work with the Hardware Support Manager to develop and improve process More ❯

value-added resellers in the UK. Today, we're an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise … and you'll be responsible for logging all technical related incidents and requests (either by phone or email), resolving them in accordance with our service level agreements. You'll take full ownership of tickets to ensure that customers have a consistent line of communication with any queries. You'll … satisfactory resolution. REQUIREMENTS: We are looking for someone that has at least 6-12 months experience within a technical role or has some strong customer service call centre type experience, specifically on a helpdesk. If you have experience of Ivanti, Service Now or ITSM tools, that would More ❯

I am working with a leading FinTech company who are looking for an IT Service Desk Analyst to join the team in Edinburgh. The role is part of the daily operations of the IT service desk, ensuring timely and effective resolution of end-user issues and requests. This … role is crucial for maintaining high levels of customer satisfaction and operational efficiency within the organization. Key Responsibilities include, Be involved in the daily operations of the IT service desk, ensuring timely and effective resolution of incidents and service requests. Work to the IT service desk … performance metrics, including response times, resolution rates, and customer satisfaction scores. Follow service desk processes and procedures using ITIL best practices and organisational standards. Support end-user devices and systems including but not limited to, laptops, mobiles, software licenses, office printers, office servers such as file and print More ❯

of 170 are our most important customers. We care about having a positive, friendly, and engaging workplace, which is the key to delivering great customer service. People love working here, and we have the independent survey results to prove it - we’re officially one of the ‘Best Companies’ in … offer regarding how and where we work, the genuinely fun and supportive environment we’ve built in our dog-friendly offices or the great service we deliver that gives them all such a buzz. We want you to bring your buzz to us too. This is a business that … driven from the top down by James, our MD (who hates titles and is simply ‘James’) and the leadership team who ensure that brilliant customer service is at the heart of everything we do. When you meet us, you’ll see what we mean. It’s important that More ❯

Data Governance Analyst Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that … Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection Apply to find out about our other benefits What you’ll be doing Implement business data governance frameworks and guidance Create More ❯

We're a global team of experts who partner with our customers to bring their products to life through inspired innovation and world-class customer service. Whether you're looking to start, change, or advance your career find your path at Plexus and leave your mark on the world … of sophisticated strategic selling methodologies. A core focus will be on cultivating a portfolio of assigned target accounts that align with Plexus's ideal customer profile, ensuring efficient allocation of resources to maximize impact. Key Responsibilities: Engage and support with Plexus cross-functional teams to increase ability to win … requirements necessary to meet the evolving needs of customers. Find customers by identifying and validating profitable business opportunities that fit the Plexus strategy and "Customer of Choice" criteria. Prospect, cold call onto select targets to help qualify account. Maintain a working knowledge of current and potential customers in the More ❯

Net Talent have partnered with a well-known IT Managed Service Provider in Edinburgh who are looking for 1st Line Support Engineers to join their growing team. This is a great opportunity for someone who has a solid foundation in IT support, some commercial experience in a customer … IT support role, who is looking to further develop and progress their career. You will be responsible for providing front line support, giving excellent customer service and working closely with internal teams to ensure smooth running of operations and customer satisfaction. Experience Provide first-line technical support More ❯

Deskside Support Technician Primary Responsibilities: Technical Support: Deliver first and second line support for IT infrastructure, prioritizing helpdesk tickets, phone calls, and walk-ups. Service or change requests Incident resolution Scheduled daily, weekly, and monthly tasks Installation & Configuration: Install and configure new hardware and software, maintaining infrastructure standards. Troubleshooting … troubleshooting Microsoft 365, Exchange Online, and Microsoft Teams. Experience with Intune support and troubleshooting. Familiarity with server and desktop hardware installation and utilization. Strong customer service skills. Excellent written and oral communication skills. Proven track record of delivering commitments. Knowledge of industry-recognized IT and support practices. Understanding More ❯

approach that simplifies complex cyber insurance needs for organizations of all sizes. Trust365 + Datasurance, integrates cybersecurity and risk insurance into a seamless subscription service tailored for small businesses. Built on Zero Trust principles, it empowers IT service providers to offer resilient security solutions via managed services or … self-service portals. Both initiatives reflect a commitment to simplifying cybersecurity, securing businesses, and fostering resilience in the evolving digital landscape. Download this essential guide to Trust365 + Datasurance. Trustify is a Steering Group member of the National Cyber Resilience Centre Group. Role Description This is a full-time … for a National Channel Sales Manager at Trustify Cyber. The role will involve building and managing channel partner relationships, driving sales, and ensuring exceptional customer service. While the role is located in our Edinburgh HQ, this is a National role with exceptional benefits. Qualifications Channel Sales and Channel Partners More ❯

We're a global team of experts who partner with our customers to bring their products to life through inspired innovation and world-class customer service. As a Senior Embedded Software Engineer at Plexus, you will be part of a team developing embedded software for products across a wide … Sustainability Services. Plexus is a global leader that specializes in serving customers in industries with highly complex products and demanding regulatory environments. Plexus delivers customer service excellence to leading companies by providing innovative, comprehensive solutions throughout a product's lifecycle. For more information about Plexus, visit our website More ❯

We're a global team of experts who partner with our customers to bring their products to life through inspired innovation and world-class customer service. Whether you're looking to start, change, or advance your career find your path at Plexus and leave your mark on the world … related to electronic product testing. Contribution to the Advanced Product Quality Planning (APQP) process, including FMEA and Control Plans. Conducting test acceptance for both customer-provided and Plexus-developed test solutions. Defining and supporting calibration and preventative maintenance processes. Validating test systems/fixtures for compliance with ISO … Sustainability Services. Plexus is a global leader that specializes in serving customers in industries with highly complex products and demanding regulatory environments. Plexus delivers customer service excellence to leading companies by providing innovative, comprehensive solutions throughout a product's lifecycle. For more information about Plexus, visit our website More ❯

We're a global team of experts who partner with our customers to bring their products to life through inspired innovation and world-class customer service. Whether you're looking to start, change, or advance your career, find your path at Plexus and leave your mark on the world … security audits and evaluations dealing with the Plexus Security systems to identify areas of vulnerability and ensure alignment with Plexus' security standards. Provide excellent customer service to all internal and external customers by utilizing a "How can I help" relationship-building approach. The Security Specialist Sr will be … a role model for internal and external customer communication. Work closely with the Corporate Security Manager and Corporate Facilities team to ensure physical and technological equipment required by the Plexus Site Minimum Standards is acquired, programmed, and utilized to its potential. The Security Specialist Sr will develop a more More ❯

We're a global team of experts who partner with our customers to bring their products to life through inspired innovation and world-class customer service. Purpose Statement: Responsible for identifying and securing revenue in support of Plexus growth goals. Owns developing devising plans which sell solutions to Plexus … regional accounts. Gain business by utilizing professional sales techniques (strategic selling). Focus on a base of assigned target accounts that fit the Plexus customer profile and utilize time management skills to apply effort to the appropriate accounts. Key Job Accountabilities: Engage and support with Plexus cross-functional teams … requirements necessary to meet the evolving needs of customers. Find customers by identifying and validating profitable business opportunities that fit the Plexus strategy and "Customer of Choice" criteria. Prospect, cold call onto select targets to help qualify account. Maintain a working knowledge of current and potential customers in the More ❯