6 of 6 Customer Service Jobs in West Lothian

and communication technology. We are dedicated to delivering high-quality technical support and IT solutions to a diverse range of clients. We pride ourselves on our commitment to excellent customer service, rapid issue resolution, and our proactive approach to IT management. Role Summary We are seeking an experienced Senior IT Technician to join our team. This role will … for technical issues, mentor junior technicians, and support project delivery and system maintenance for client environments. Key Responsibilities Technical Support: Provide high-level technical support for IT incidents and service requests, ensuring issues are resolved promptly to minimise downtime for clients. Issue Escalation: Act as a primary escalation point for complex technical issues that junior technicians cannot resolve. System … cause analysis and solution implementation. Certifications (preferred but not required): Relevant certifications, such as CompTIA A+, Network+, Microsoft Certified: Windows Server, Microsoft Azure certifications, or Cisco CCNA, are advantageous. Customer Service Skills : Excellent customer service and communication skills, with a client-focused approach to technical support. Organisational Skills : Ability to manage time effectively, prioritise tasks, and More ❯

and communication technology. We are dedicated to delivering high-quality technical support and IT solutions to a diverse range of clients. We pride ourselves on our commitment to excellent customer service, rapid issue resolution, and our proactive approach to IT management. Role Summary We are seeking an experienced Senior IT Technician to join our team. This role will … for technical issues, mentor junior technicians, and support project delivery and system maintenance for client environments. Key Responsibilities Technical Support: Provide high-level technical support for IT incidents and service requests, ensuring issues are resolved promptly to minimise downtime for clients. Issue Escalation: Act as a primary escalation point for complex technical issues that junior technicians cannot resolve. System … cause analysis and solution implementation. Certifications (preferred but not required): Relevant certifications, such as CompTIA A+, Network+, Microsoft Certified: Windows Server, Microsoft Azure certifications, or Cisco CCNA, are advantageous. Customer Service Skills : Excellent customer service and communication skills, with a client-focused approach to technical support. Organisational Skills : Ability to manage time effectively, prioritise tasks, and More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the … Central Belt, Scotland (Glasgow to Edinburgh). This role requires travel across central Scotland, covering areas such as Motherwell, Falkirk, Stirling, and surrounding towns. We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting More ❯

to temporarily support existing and new structures during construction and refurbishment. Our goal is to disrupt an established market and grow our business, by introducing innovative products and providing service excellence through a dedicated division. We need an experienced sales professional to join us in driving and developing this exciting area of the business forward. The role Technically minded … an interest in civil engineering and construction, you will work as part of the Structural Support Solutions sales team promoting our market leading UniShore product range and delivering the service excellence that is central to MGF culture. You will use your experience in sales to identify new projects and customers and gain new skills and knowledge as you carry … long-term relationships with new and existing customers by offering market leading products and solutions, working collaboratively with all MGF divisions to ensure that business is maximised, and that customer service levels, and performance standards are met. Your responsibilities will include: Establish and grow the SSS business in the Scotland area in line with the business strategy. Work More ❯

ITC Service is a leading Managed Service Provider (MSP) based in Monkton Business Park, Hebburn with an exceptional reputation. We pride ourselves on being the friendly face of IT, always going the extra mile for our clients and business partners as well as providing an awesome workplace for our team. We make it a priority to understand the … business needs of each of our clients who are from a diverse range of sectors, which enables us to form strong working partnerships and is reflected in our 97% customer retention rate. Working from our HQ in South Tyneside, this role is to provide a single point of contact for all clients in relation to IT issues and incidents. … performance targets are adhered to. Resolutions should be provided in an effective and timely manner. A vital part of the role is to have the ability to offer exceptional customer service, through excellent written, oral, and organisational skills, whilst delivering technical resolutions to all issues. It is critical that you manage your own time and workload to process More ❯

Our client, a rapidly growing service business, is looking for a Business Intelligence Manager to own their data strategy, drive insights and champion the rollout of a new ERP system. This is a hands-on role at the heart of their transformation and is ideal for someone who thrives on turning complexity into clarity. Reporting to the Finance Director … What You’ll Do Lead the implementation and optimisation of a new ERP system. Build dashboards and reports using Power BI and advanced Excel to support operations, finance, and customer service. Support colleagues in the effective use of digital tools. Identify opportunities for automation, AI integration, and smarter decision-making across Finance, Customer Services and Operations. Collaborate with More ❯