IT Service Desk Apprentice
- Hiring Organisation
- QA
- Location
- Loughborough, Leicestershire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £25,000 per annum
million users and over 40,000 organisations rely on Access software to help their organisation thrive. Responsibilities: Provide 1st line support via our Service Desk system for a wide range of external and internal applications, operating systems, virtual environments and hardware and achieve team SLA’s Acting … customers and internal user base To log, update and manage all calls via the IT call logging system Incident categorisation, prioritisation and escalation of Service Desk incidents and requests To take ownership of problems and be proactive when dealing with all issues Provide basic maintenance and break-fix solutions ...