1 to 25 of 38 Customer Service Jobs in Leicestershire

The Recruitment Group is looking for A Customer Service Administrator. As a Customer Service Administrator, you will be working for our client based in Loughborough. If you are interested in the Customer Service Administrator role then please read below. Pay for a Customer Service Administrator: £13.00 per hour. Weekly pay. Hours for … a Customer Service Administrator: Monday to Thursday 09:00 – 15:00 Friday 09:00 - 1300 Responsibilities of a Customer Service Administrator: Transferring data from paper formats into computer files and database systems. Verifying data by comparing it to source documents. Retrieving data from the database of electronic files as requested. Collecting information from customers and clients. … Entering data into the central database. Maintaining and updating the database system as necessary. Evaluating and approving Purchase Orders and Sales Orders. Troubleshooting and investigating customer questions or resolving complaints. Identifying and assessing customers’ needs to achieve satisfaction. Building sustainable relationships and trust with customer accounts through open and interactive communication. Required Skills: Impeccable attention to detail. Working More ❯

Customer Service Up to £30,000 Leicester, Hybrid Full Time, Permanent We are working with a progressive SaaS business in Leicester who are looking for a Customer Service professional to join their growing team.This is a fantastic opportunity for someone who enjoys variety in their role, with a mix of sales support, finance administration, and customer … attitude Strong eye for detail and pride in delivering accurate work Great communicator, confident with both written and verbal conversations Organised and able to juggle multiple tasks at once Customer-focused mindset, happy working with people inside and outside the business What’s on offer: Salary up to £30,000 Income Protection & Life Insurance Enhanced pension scheme 28 days More ❯

Job summary We are seeking a skilled and motivated Service Management Practitioner to join the Systems, Applications, and Reporting team within the Business Intelligence function, Data & Systems. This role calls for someone with a passion for delivering exceptional service and a commitment to excellence. You'll be part of a dynamic team working to drive impactful outcomes and … support our mission. Main duties of the job The Service Management Practitioner is responsible for overseeing the daily operations of the service, ensuring that users and business teams receive the support they need. This role includes representing the team to stakeholders, monitoring service performance to ensure timely resolution of tickets, and driving continuous improvement. The Service Management Practitioner also acts as a key liaison between the end users and Service Desk, 2nd/3rd Line Teams and the wider business. About us Arden & GEM is a leading Commissioning Support Unit (CSU) working across the health and care system in England to provide transformational solutions, business support and clinical services. We work in partnership with More ❯

work on things more deeply. You will have full ownership of the calls that you take and will be responsible for prioritising incidents quickly whilst providing high standards of customer service in line with agreed SLA’s. This position is both technical and customer service based and is ideal if you are looking to progress in … career and have the following: At least 12 months’ experience of working on a busy IT Help Desk/1st line support role Excellent communication and interpersonal skills Excellent customer service skills Experience of supporting Microsoft technologies (Windows 10/11. O365, MS Office, Active Directory and Internet Explorer) Understanding of TCP/IP and basic networking ITIL More ❯

work on things more deeply. You will have full ownership of the calls that you take and will be responsible for prioritising incidents quickly whilst providing high standards of customer service in line with agreed SLA s. This position is both technical and customer service based and is ideal if you are looking to progress in … career and have the following: At least 12 months experience of working on a busy IT Help Desk/1st line support role Excellent communication and interpersonal skills Excellent customer service skills Experience of supporting Microsoft technologies (Windows 10/11. O365, MS Office, Active Directory and Internet Explorer) Understanding of TCP/IP and basic networking ITIL More ❯

THE OPPORTUNITY Title: Data Analyst, Financial Strategy and Customer Operations Location: Midlands, UK (with occasional UK and European travel requirements) At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We … pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce … hear about YOU. Job summary: Iron Mountain is seeking a highly analytical and detail-oriented Data Analyst to join our team. Reporting to the Director of Financial Strategy and Customer Operations, you will provide critical support for our expanding logistics, financial, and customer operations. In this role, you will work cross-functionally with supply chain, finance, and customer More ❯

THE OPPORTUNITY Title: Data Analyst, Financial Strategy and Customer Operations Location: Midlands, UK (with occasional UK and European travel requirements) At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We … pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce … hear about YOU. Job summary: Iron Mountain is seeking a highly analytical and detail-oriented Data Analyst to join our team. Reporting to the Director of Financial Strategy and Customer Operations, you will provide critical support for our expanding logistics, financial, and customer operations. In this role, you will work cross-functionally with supply chain, finance, and customer More ❯

basket (including services) and walking them through the full sales journey.The calls will come from customers already reviewing products on the companies Website and providing them with the best customer service journey.There will be 2 weeks training - 09:00 - 17:30Hours of work are: Monday to Friday (Between 08:00-20:00 Shift Range - 8hr Shift)1 in … which are not exhaustive and not limited to include: Managing inbound calls to the business from clients/customers’ requests. Working towards and aiming to exceed sales expectations. Exploring customer needs and offering suitable products and services from the website. Guiding the customer through the sales journey whilst ensuring they are kept fully informed. Building relationships with customers … to ensure converting a one-time customer into a customer for life. Delivering a best-in-class customer experience. Maximise up selling opportunities whilst ensuring the customer has an informed choice. Uncapped Commission Structure Key Skills: A commitment to providing great service. Customer Service experience, ideally within a Contact Centre environment. Excellent communication skills. More ❯

Job Title: First Line Support Analyst Location: Leicester (Hybrid after probation) Salary: £ 24,000 Overview: A leading organisation is currently seeking a motivated and customer focused First Line Service Desk Analyst to join its dynamic IT support team. As a First Line Service Desk Analyst, you'll serve as the first point of contact for IT support … queries, assisting users across the organisation. You'll be responsible for logging, troubleshooting, and resolving incidents and service requests via multiple communication channels, all while maintaining outstanding customer service standards. Key Responsibilities: Provide first-level IT support for hardware, software, mobile devices, and other technical equipment. Log and resolve incidents, problems, and service requests both remotely … and in- person. Accurately document issues to ensure smooth escalation and resolution by other support teams. Monitor and manage tickets in line with agreed Service Level Agreements (SLAs). Support onboarding processes for new team members, ensuring appropriate account and system access. Follow defined support procedures and processes as trained. Maintain a strong customer service ethic in More ❯

We are seeking a skilled Cooling Field Service Engineer to join a growing technical services team, specialising in refrigeration and air conditioning solutions for a variety of environments, including data centres. This role involves installation, commissioning, maintenance, troubleshooting, and client support, ensuring high service standards and technical excellence. To be considered for the role, you’ll require the … following essentials: Recognised qualification in refrigeration and air conditioning (e.g. City & Guilds Level 1 & 2) F-Gas qualified (or working towards) preferred Proven experience as a Cooling Field Service Engineer or in a similar refrigeration/air conditioning role Strong knowledge of mechanical and electrical systems, HVAC controllers, and industry regulations Excellent problem-solving skills, able to work independently … and under pressure Good communication, teamwork, and customer service abilities Physically fit – able to lift and move items over 30kg regularly Full UK driving licence and willingness to travel extensively Within this position, you’ll also be: Install, commission, and maintain refrigeration and air conditioning equipment across the full product range Carry out preventative maintenance and urgent repairs More ❯

value from their tech tools. Rectifying faults and providing advice on a wide range of hardware and related software. We are looking for someone with great hardware knowledge and customer service skills. Role Key Accountabilities: Procurement and configuration of hardware, ensuring devices are prepared and ready for new starters or to replace faulty equipment Maintain an organised tech … with cyber security and audit requirements Liaise with suppliers and vendors for warranty claims, parts replacement, repairs, and procurement of new hardware Respond to and resolve IT incidents and service requests promptly and professionally, ensuring all tickets are logged, prioritised, and resolved in line with agreed SLAs Contribute to knowledge sharing by creating documentation or guides to help improve … connectivity troubleshooting Experience or interest in diagnostic tools and performance testing software Awareness of data protection and security, including safe data handling and secure data erasure practices Passionate about customer service, ensuring clear, friendly, and professional support for colleagues Excellent written and verbal communication skills with the ability to explain technical concepts in simple terms Organised and methodical More ❯

to avoid a recurrence• When onboarding a new colleague, you will often be their first experience of tech, so we are looking for someone with great hardware knowledge and customer service skills.• Our hardware fleet is a valuable asset, you will take pride in maintaining it to the highest standards throughout its life and disposing of it responsibly … with cyber security and audit requirements. Liaise with suppliers and vendors for warranty claims, parts replacement, repairs, and procurement of new hardware. Respond to and resolve IT incidents and service requests promptly and professionally, ensuring all tickets are logged, prioritised, and resolved in line with agreed SLAs. Contribute to knowledge sharing by creating documentation or guides to help improve … troubleshooting). Experience or interest in diagnostic tools and performance testing software. Awareness of data protection and security, including safe data handling and secure data erasure practices. Passionate about customer service, ensuring clear, friendly, and professional support for colleagues. Excellent communication skills (written and verbal) with the ability to explain technical concepts in simple terms. Organised and methodical More ❯

and training for its IT staff. You will be responsible for providing infrastructure and helpdesk support for a growing SME. If you have a strong passion for delivering outstanding customer service and problem solving, this is the role for you! Responsibilities: Troubleshooting hardware and software issues, providing end-user support, delivering operational support, assisting with projects Design, implement … Azure design/architecture training Proven experience working in IT infrastructure engineering or similar role Excellent knowledge of Windows Server, DNS, DHCP, Active Directory Strong problem-solving skills Outstanding customer service Excellent communication and documentation skills If you are ready for a new challenge and to work for an organisation that offer career progression, this could be for More ❯

to avoid a recurrence ? When onboarding a new colleague, you will often be their first experience of tech, so we are looking for someone with great hardware knowledge and customer service skills. ? Our hardware fleet is a valuable asset, you will take pride in maintaining it to the highest standards throughout its life and disposing of it responsibly … troubleshooting). Experience or interest in diagnostic tools and performance testing software. Awareness of data protection and security, including safe data handling and secure data erasure practices. Passionate about customer service, ensuring clear, friendly, and professional support for colleagues. Excellent communication skills (written and verbal) with the ability to explain technical concepts in simple terms. Organised and methodical More ❯

The Finance Administrator plays an intrinsic role in the running of the Group's nances and will work with the CEO and our external nance consultant to deliver excellent customer service to internal and external stakeholders in a timely manner. Whilst this is a standalone position, you will work closely with the wider team to deliver operational excellence … receive accurate invoices Replying to billing enquiries through the accounts email inbox Liaising with our external nancial consultant to ensure billing and invoice accuracy, you will process and check customer self billing invoices, ensuring that all self-billing invoices are complete and accurate, resolving any issues in a timely manner. Issuing and ensuring the accuracy of buyer invoices Resolving … need to be educated to A-level standard and have relevant experience in a nance, You will have excellent attention to detail and strong IT skills. Previous experience in customer service and nance administration is essential, and knowledge of using nance systems such as Xero would be an advantage. se What we offer: Salary £25,000 PA Pension More ❯

which are not exhaustive and not limited to include: Managing inbound calls to the business from clients/customers’ requests. Working towards and aiming to exceed sales expectations. Exploring customer needs and offering suitable products and services from the website. Guiding the customer through the sales journey whilst ensuring they are kept fully informed. Building relationships with customers … to ensure converting a one-time customer into a customer for life. Delivering a best-in-class customer experience. Maximise up selling opportunities whilst ensuring the customer has an informed choice. Uncapped Commission Structure Key Skills: A commitment to providing great service. Customer Service experience, ideally within a Contact Centre environment. Excellent communication skills. More ❯

Are you a Customer Support Engineer? Do you have prior experience troubleshooting PLC systems? Are you confident liaising with customers and supporting them with technical issues? If so, I am actively hiring for a Customer Support Engineer to join an automation business on a permanent basis. Customer Support Engineer Permanent Position Days and Nights shift pattern (Panama … Shift – 42 hour week) Market Harborough Customer Support Engineer Job Description Maintaining positive customer relationships ensuring they are supported during breakdowns and providing professional telephone support for both internal, external and PLC related topics Managing the hotline ticket systems for IT, facilities and controls Ensuring accurate documentation is added to the system from calls had with customers Attending … sites during support office ours to support project works and training Troubleshooting PLC problems with end customers Customer Support Engineer Essential Experience/Skills/Qualifications Must be able to troubleshoot PLC systems (Siemens TIA/Step 7 is advantageous) Flexibility to travel when required Strong customer service/support experience within a technical environment Automation or More ❯

Recruiting Now: Service Support Assistant We’re looking for a Service Support Assistant to join the Business Support Service team in Leicestershire. Location: Leicester (1–2 days in the office) Rate: £16.94 per hour Contract: 2 months initially About the Role The role involves supporting a busy service area by managing information accurately, improving data quality … and ensuring work is completed within agreed timescales. You’ll handle a mix of administrative tasks and customer service responsibilities, requiring strong attention to detail and good organisational skills. Key tasks include: Responding to and screening calls, emails and enquiries in a professional manner. Preparing documents such as reports, spreadsheets, minutes and presentations. Diary management, arranging meetings and More ❯

will cover a set geographical area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break … in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated, and progressed in the system real … time. Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Maintain and manage parts in line with returns return process and deadlines. Essential Skills: Applicant must have a full valid UK drivers' licence, own car, and business insurance. Ability to resolve hardware issues and basic More ❯

will cover a set geographical area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break … in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated, and progressed in the system real … time. Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Maintain and manage parts in line with returns return process and deadlines. Essential Skills: Applicant must have a full valid UK drivers' licence, own car, and business insurance. Ability to resolve hardware issues and basic More ❯

a team, and succeed when our employees succeed. We want people who are resilient, team-oriented, and driven because we are laser focused on meeting commitments to our People , Customer , and Profit . If you're looking to work for a dynamic, fast-paced, progressive organization then apply with us. We offer the following in our search for engaged … hours; Monday to Friday from approximately 8:00am to 5:00pm The Opportunity: The Business Development Executive (FTL/LTL) is responsible for directing sales efforts to expand our customer base within our Vans Division through generating net new business and share of wallet growth while ensuring that sales targets are either met or exceeded. The Business Development Executivewill … to close to continually secure new business Exceed all standards for prospecting calls, presentations, proposals and closes Maintaining and growing a client account base Ensure a high level of customer satisfaction maintaining close contact with all customers - including follow up on concerns or other issues Provide a solution based sales approach to drive new business with high end premium More ❯

value to the UK commercial team and develop a long-term career with this organisation. Key Areas: - Original Equipment Manufacturer (OEM) Manufacturing, packaging, pharma, food, automotive sectors exp New customer development & networking Technical sales into Tier 1 Manufacturers Customer partnerships relationships Maximising commercial opportunities and contract growth Business development Responsibilities Develop new business revenue streams through extending range … of products/services and/or penetration into customer s business market Technical sales into Tier 1 Manufacturers After sales, continued support and customer development Grow your geographical portfolio of clients, by mapping your market, client visits, events & media Networking and attending trade events Constantly increase your product knowledge to ensure you are a product ambassador Strong … personal customer service skills with multi-clients To creates an atmosphere centred on delivering superior service for both internal and external customers Price negotiations, sales forecasts, and price increases. Contribute to the sales growth of the existing Commercial Accounts through effective and pro-active management of the relationship to achieve long-term growth and profitability, thereby consistently More ❯

third-party systems. Working mainly on the phone, or over Teams, you could be dealing with queries about anything IT related, so they are looking for someone with outstanding customer service and communication skills. Therefore, experience of working under pressure, prioritising, and working to deadlines is essential. IT qualification preferred but not essential. Other Key Tasks include: Logging … and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Proactive and accurate resolution of queries by liaising across departments where required. Support new internal joiners and external members with outbound contact and system set up. Manage multiple workloads across inboxes, phone contact, and Teams meetings. Capacity to educate others on current systems when required. Provide full More ❯

a difference in your community? A busy local organisation in Market Harborough is looking for a Lifeline Operator to join their team. If you have experience in delivering outstanding customer service, and you’re looking for a rewarding position that makes a meaningful impact, this could be the perfect role for you. Please note: this job has a … be required to undertake additional hours for which overtime will be paid or TOIL granted Due to urgent business requirements, applicants will need to be available immediately Disclosure & Barring Service clearance is a requirement of this role Applicants must hold a full, valid driving licence and have access to a motor vehicle Duties and responsibilities: Answering, evaluating and responding … to calls quickly and calmly in a sympathetic and reassuring manner to identify and obtain the service required to meet the caller’s needs Visiting clients to carry out installation of lifeline alarms and regular servicing of equipment Monitoring CCTV and assisting police officers with the playback and copying of recorded images Receiving and responding to out-of-hours More ❯

Are you passionate about sales and customer relations, and have drive and ambition, with an interest in the film industry? We're looking for a proactive and highly organised Business Development Executive, to join a fast paced team in Leicestershire. £15.38 per hour Monday to Thursday - 8:00am - 4:30pm, Friday 8:00am - 4:00pm Based on-site Due … technical or manufacturing environment IT Proficient - able to use MS Office and internal CRM systems Sound understanding of GDPR Knowledge of film/broadcast equipment would be advantageous Excellent customer service and communication skills More ❯