2 of 2 Customer Service Jobs in Newtownabbey

Position: Service Desk Analyst Location: Hillview House, Newtownabbey, BT36 7LQ Salary: £15.50 per hour Hours: Full Time, 40 hours per week, Monday to Friday Shifts: Must be available between 8am-5pm Type: Temporary until Approx October 2025. We are currently recruiting for Service Desk Analyst to work on … an IT Service Desk in the Newtownabbey area. You will be providing customer support via a service desk providing ticket logging services, technical support and ticket resolution to a range of external customers within the education sector. You will take inbound calls from Schools, Colleges and Universities … across Northern Ireland and provide support to aide resolving their queries. The role will involve: * Answering and resolving all customer queries and questions * Logging incidents and service requests from telephone, email and our customer portal and processing them * Giving excellent customer service to everyone you More ❯

period provided Annual Leave: No extensive leave permitted during July, August, and September (peak period) About the Role: We are looking for enthusiastic and customer-focused individuals to join our clients team as IT Support Analysts on a temporary basis. You will be supporting and assisting Schools, Colleges, and … valuable experience in IT support, especially if you’re looking to begin or progress your career in the tech industry. Key Responsibilities: Respond to customer queries and IT issues via telephone, email, and customer portal Log incidents and service requests accurately and efficiently Deliver exceptional customer service to every caller Keep customers informed on the status of their issue or request Manage and prioritise your own workload to ensure deadlines are met Follow internal company policies, procedures, and service standards What We’re Looking For: Proven ability to handle and resolve a high More ❯