1 of 1 Customer Service Jobs in Newtownabbey

Job Title: Network Operations Center (NOC) Engineer/IT Support Specialist Location: Belfast - Fully Onsite Job Type: Full-Time About the Role We are seeking a highly skilled and customer-focused NOC Engineer to act as the first point of escalation for customer calls and ensure seamless network operations. You will play a critical role in managing and … resolving faults and service requests promptly while maintaining excellent communication with customers and internal teams. Key Responsibilities Serve as the first escalation point for customer calls, providing expert support and guidance. Log, manage, and resolve faults and service requests via Remedy, achieving over 95% resolution at first touch. Work diligently within strict SLAs to ensure timely fault … support, preferably holding CCNA certification or equivalent experience. Experience supporting Windows OS and server environments. Familiarity with working alongside third-party suppliers and managing escalations efficiently. Understanding of ITIL service management principles and strict SLA adherence. Exceptional attention to detail and ability to perform under pressure. Excellent communication and customer service skills, with a customer-first More ❯