9 of 9 Customer Service Jobs in County Antrim

Role & Responsibilities: • Providing customer support via telephone, e-mail and other methods in French and English. • Ensuring a high level of customer service to our candidates and clients • Resolving customer queries on a first call resolution basis. • Where first call resolution isn’t possible, ensuring that … upholding GDPR regulations. • Achieving all individual KPIs including (but not limited to) AHT, QA, PPH The Person: • Who is passionate about delivering outstanding customer service. • Who has excellent verbal and written communication skills. • With high levels of accuracy and an attention to detail in the work that you do. ...

Field Service Engineer, Laboratory Robotic Systems Basic Salary £50,000 to £55,000 Bonus 10% Company Car - Electric (Tesla) and Hybrid Options Available Pension Healthcare Life Insurance Phone, Laptop Holidays The Role – Field Service Engineer, Laboratory Robotic Systems This market leader seeks to recruit a technically motivated … customer focused Field Service Engineer, responsible for: Service, installation, breakdown, repair and calibration of a wide range of sophisticated medical laboratory automation Support scientific products located at customer sites, including pathology departments, university research, laboratories and pharmaceutical environments Your Background – Field Service Engineer, Laboratory Robotic ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

power of a game-changing career . Are you a natural communicator with a passion for helping others? Join our team as a Customer Support Advisor and play a key role in supporting the education sector. Rate of pay - Hourly rate of £13. Location – 49 East Bridge Street, Belfast … outbound calls, as well as emails and live chats, supporting schools, exam markers & families of students. You will respond to a variety of customer service enquires – offering clear information, guidance, and reassurance across multiple channels. Using available resources and professional approach, you will aim to resolve queries effectively ...

nights off. Then start with days again. Capita TechOps 24/7 Network Operations Centre (NOC) Engineer Capita TechOps is seeking a skilled and customer-focused IT/Network Engineer to join our dynamic Operations Centre team. Based in Belfast, youll be part of a 24/7 shift … team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism. Youll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. If you thrive in fast-paced environments and enjoy solving technical challenges while ...

Support Technician Location: Saintfield/Downpatrick area Employment Type: Full-time (37.5 hours per week) Salary: £32,000 per annum We are seeking a customer-facing IT Support Technician to deliver high-quality, proactive, and reactive support to our managed clients. This role involves owning incidents and service … Microsoft 365 stack, Windows endpoints/servers, networks, backup/security platforms, and common line-of-business apps. You will work closely with the Service Desk, Deployment, and IT Management teams to maintain healthy IT environments. Day-to-day of the role: Incident & Request Management: Triage, troubleshoot, and resolve ...

involves working with a local IT Support organisation to deploy server and switch installations efficiently and effectively, ensuring high standards of technical support and customer service. Day-to-day of the role: Deploy desktop devices multiple sites in Northern Ireland, requiring travel. Handle the decommissioning of old hardware … installation of new equipment, including conducting equipment audits. Follow installation guidelines meticulously and provide end-user familiarisation with new equipment. Maintain excellent customer service standards and ensure adherence by other engineers. Implement and adhere to Asset Management processes and procedures. Distribute tasks among team members ...

bias towards either Fire or Intruder, although single-discipline engineers (Fire only or Intruder only) are also encouraged to apply. The position covers service and installation, primarily across Belfast and the wider Northern Ireland region. Benefits Fire & Intruder Engineer Competitive basic salary up to £38,000 Strong … provided (optional personal use) Paid travel time (30-minute deduction each way) 20 days holiday plus your birthday off, rising with length of service Call-out rota 1 in 12 (low call-out volume) Sick pay Standard working hours: 8:30am 5:00pm (30-minute lunch) Responsibilities - Fire & Intruder ...