Customer Hub Service Agent
- Hiring Organisation
- SCG Corporate
- Location
- Reigate, England, United Kingdom
Location: Reigate Salary: £28,500 - £31,000 The Customer Hub Service Agent is a frontline role responsible for delivering exceptional customer service while proactively managing customer dissatisfaction, complaints, and early churn signals. Key Tasks: Manage customer tickets from initial contact through to resolution … line with SLA’s for customer service, billing, and contract‐related enquiries. Handle customer complaints professionally, ensuring customers feel listened to and supported. Liaise with internal teams and external suppliers to resolve customer issues efficiently. Take end‐to‐end ownership of customers reducing or partially ceasing ...