3 of 3 Customer Service Jobs in Saffron Walden

Job Title: Technical Support Engineer Location: Near Saffron Walden (full-time onsite) Salary: £25,000 - £38,000 (DOE) Industry: Managed Service Provider We're currently partnering with a well-established MSP based just outside Saffron Walden, renowned for delivering first-class IT solutions to a diverse client base. They're seeking a Technical Support Engineer to join their growing … onsite support to clients, handling everything from desktop issues to network troubleshooting and Office 365 management. This is a fantastic opportunity for someone who thrives in a fast-paced, customer-centric role and wants exposure to a wide range of technologies. Key Responsibilities: Provide 1st line technical support across desktop, server, and networking environments. Troubleshoot and resolve hardware, software … proactive maintenance, monitoring, and patching of client systems. Manage tickets and document work using a PSA or ticketing system. Liaise directly with clients to ensure timely resolution and excellent service delivery. Occasionally attend client sites (company vehicle or mileage reimbursement provided). Essential Skills & Experience: Proven experience in an MSP or multi-client support environment. Strong troubleshooting skills across More ❯

Job Title: Technical Support Engineer Location: Near Saffron Walden (full-time onsite) Salary: £25,000 - £38,000 (DOE) Industry: Managed Service Provider We're currently partnering with a well-established MSP based just outside Saffron Walden, renowned for delivering first-class IT solutions to a diverse client base. They're seeking a Technical Support Engineer to join their growing … onsite support to clients, handling everything from desktop issues to network troubleshooting and Office 365 management. This is a fantastic opportunity for someone who thrives in a fast-paced, customer-centric role and wants exposure to a wide range of technologies. Key Responsibilities: Provide 1st line technical support across desktop, server, and networking environments. Troubleshoot and resolve hardware, software … proactive maintenance, monitoring, and patching of client systems. Manage tickets and document work using a PSA or ticketing system. Liaise directly with clients to ensure timely resolution and excellent service delivery. Occasionally attend client sites (company vehicle or mileage reimbursement provided). Essential Skills & Experience: Proven experience in an MSP or multi-client support environment. Strong troubleshooting skills across More ❯

Flexible working Auto enrol pension Desired Qualities, Skills and Knowledge: Ability to work well in a team environment A general passion and interest in IT Great problem solver Good customer service skills Driven to succeed Good time management skills GCSE Grade 5/C in English and grade 4/C in Maths is required for this role More ❯