2 of 2 Customer Service Jobs in Scunthorpe

As our Software Engineer Apprentice, you will aid with providing a support and maintenance service in particular relating to all Software owned by the group. You will also undertake a learning programme to develop your skills and understanding in relation to Software support, maintenance and development enhancing your knowledge … Role To respond to helpdesk traffic via all communication channels Upholding a high standard of customer service considering impact , priority and severity. Helpdesk incidents and service requests are to be dealt with as per the service level agreement and customer standards To assist with user … whilst upholding internal policies and procedures Establish and diagnose IT Faults through troubleshooting techniques and tools To establish professional working relationships to aid the customer support journey , utilising communication and troubleshooting skills in tandem to take our customers through the support process, keeping them informed outlining clear expectations To More ❯

requests across the college. Maintain high standards of housekeeping and organisation within the quality team. Minimum Requirements Level 2 qualification in Business Administration or Customer Service or equivalent experience. Previous experience in quality assurance/admin in education. Good knowledge of Microsoft Office applications. Effective organisation, prioritising, and More ❯