2 Customer Service Jobs in Shoreham-by-Sea

DON'T MISS THIS! Hungry Service Desk Team Leader/Service Delivery Managers Wanted! Drive your career within the world of IT! We're on the lookout for a Service Desk Team Leader/Service Delivery Manager to make a difference in our client's fast … paced environment. Ready to make your mark? Read on and be part of something extraordinary! Key Responsibilities for the Service Desk Team Leader/Service Delivery Manager: Assist with technical support within the team, working closely with 1st/2nd line tickets and escalating where needed Manage the … service desk team Progressing tickets, chasing stale ticket chains Ensure good communication with both customers and staff Meet and exceed SLAs (internal and external) Assist with maintaining the relevant documentation across clients Skills Required for the Service Desk Team Leader/Service Delivery Manager: Ability to work more »

Experience working with Microsoft technologies (incl. AD, Windows Server, 365) Experience working with Network technologies (Firewall, Switches, Routers, Wi-fi) 1st/2nd Line Service Desk Experience Exceptional customer service skills and engagement and strong written and spoken communication skills Ability to work independently and as part more »