1 to 25 of 40 Customer Service Jobs in West Sussex

and advance their careers in the industry. Main Responsibilities for the successful IT Support Engineer : As an IT Support Engineer, your role will involve a mix of client projects, service desk escalations, and on-site installations. This position requires strong technical expertise and a willingness to travel as needed. Build and maintain strong client relationships by providing exceptional customer service and proactive support. Travel to client sites for support and installation projects, ensuring seamless service delivery. Deliver first and second-line IT support to end-users, troubleshooting hardware, software, and network-related issues. Assist users with IT-related queries, ensuring they can work efficiently with business applications and systems. Diagnose and repair hardware issues while providing … or internal applications. Efficiently respond to Helpdesk Support requests through phone, text, tickets, and chat, ensuring prompt assistance. Troubleshoot and resolve support tickets within agreed SLA timelines, maintaining high service standards. Provide both remote and on-site support as required. Main requirements for the successful IT Support Engineer : Higher Diploma/Certification (Office365, Azure, A+, Network+, Security+) is desirable More ❯

Firebrand Training have an exciting new opportunity for an Apprentice IT Service Desk Analyst with Fittleworth Medical a leading Dispensing Appliance Contractor based in Littlehampton. Role The Immutable Principles are timeless guideposts that define what it means to be an employee at Fittleworth. We strive to embody these qualities in our actions as individuals and as a company. Dignity … to meet the needs of those who use our products and services. In the process, we make life more rewarding for them and we ourselves become better human beings. Service: We serve those who use our products and services, our other customers, each other, and our communities, all with humility, compassion, and perseverance. Integrity: Integrity is at the heart … and employee owned and that as the company grows and prospers, it remains financially strong. As an integral part of the Fittleworth team, your role as an Apprentice IT Service Desk Analyst, is to work closely with the members of the IT Team to ensure the effective and timely resolution of end-user issues; whilst creating and maintaining the More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … Strategy, Digital Delivery and Digital Service all work together as a key enabler for the University to achieve this. We are currently looking for someone to join Digital Services. As a team we are known for keeping the show on the road! We have a variety of expertise, including Desktop and Audio Visual Services, Applications Support, Data Centre and … Operations, Procurement and Asset Management as well as Technical Services for our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio More ❯

and software across the estateno two days are the same! Key Responsibilities Troubleshoot and resolve a wide range of IT hardware and software issues Log all incidents, problems, and service requests accurately Patch software vulnerabilities in a timely and secure manner Take ownership of user issues and see them through to resolution Manage IT onboarding and offboarding for new … Successful A desire to learn and grow within an IT career A confident and professional phone manner Strong written and verbal communication skills A structured and conscientious approach to customer service Prior experience in a similar IT support role Desirable Technical Skills Microsoft 365 (including Entra, Intune, Exchange, SharePoint) Windows 11/Windows Server Active Directory Server Backup More ❯

We're recruiting a Customer Service Manager (CSM) for a fast-paced customer-centric business. This leadership role oversees the day-to-day operations of the Service Desk, ensuring customers receive outstanding support and care while continually improving service levels and team performance. The ideal candidate would have; Proven leadership in customer service or service desk environments, with experience managing teams, coaching team leads, and continuously raising the bar for what "good" looks like in service delivery. Strong focus on performance and accuracy , able to track and report on KPIs, manage high ticket volumes, and ensure quality assurance across all channels while meeting SLAs. Passionate about developing people , especially in … professional communication-skilled at training junior staff to handle diverse customer interactions confidently and effectively. Confident in driving efficiency through technology , including introducing AI and support tools to streamline processes, reduce costs, and enhance the overall customer experience. Proactive, analytical, and highly communicative , with the ability to plan ahead, identify improvement opportunities, and present clear data-driven insights More ❯

We're recruiting a Customer Service Manager (CSM) for a fast-paced customer-centric business. This leadership role oversees the day-to-day operations of the Service Desk, ensuring customers receive outstanding support and care while continually improving service levels and team performance. The ideal candidate would have; Proven leadership in customer service or service desk environments, with experience managing teams, coaching team leads, and continuously raising the bar for what "good" looks like in service delivery. Strong focus on performance and accuracy , able to track and report on KPIs, manage high ticket volumes, and ensure quality assurance across all channels while meeting SLAs. Passionate about developing people , especially in … professional communication-skilled at training junior staff to handle diverse customer interactions confidently and effectively. Confident in driving efficiency through technology , including introducing AI and support tools to streamline processes, reduce costs, and enhance the overall customer experience. Proactive, analytical, and highly communicative , with the ability to plan ahead, identify improvement opportunities, and present clear data-driven insights More ❯

Due to growth in business, a new permanent opportunity for an experienced 1st/2nd Line Service Desk/Cloud Systems Engineer to join an expanding MSP based organisation in West Sussex. The role is to provide a high level of remote and some on-site problem solving across all aspects of IT Support. My client is a specialist … customers office for on-site fixes and to build the relationship with the customer. There is plenty of opportunity for you to develop your skills further and progress your Service Desk Career. The working hours for this particular role is Monday to Friday, 9am-6pm with an hour for lunch. There is an opportunity to work from home one … Professional, positive, supportive working environment and the opportunity to attend lots of company and charity lead events. Experience/skills/attributes: Minimum two years experience working on a Service Desk Experience of working in an MSP environment is essential Strong experience of working with Azure Cloud including virtual servers Azure Active Directory experience Office 365 Networking and Firewall More ❯

Due to growth in business, a new permanent opportunity for an experienced 1st/2nd Line Service Desk/Cloud Systems Engineer to join an expanding MSP based organisation in West Sussex. The role is to provide a high level of remote and some on-site problem solving across all aspects of IT Support. My client is a specialist … customers office for on-site fixes and to build the relationship with the customer. There is plenty of opportunity for you to develop your skills further and progress your Service Desk Career. The working hours for this particular role is Monday to Friday, 9am-6pm with an hour for lunch. There is an opportunity to work from home one … Professional, positive, supportive working environment and the opportunity to attend lots of company and charity lead events. Experience/skills/attributes: Minimum two years’ experience working on a Service Desk Experience of working in an MSP environment is essential Strong experience of working with Azure Cloud – including virtual servers Azure Active Directory experience Office 365 Networking and Firewall More ❯

or £16.39 per hour umbrella Skills: Initiative Proficiency in Microsoft Office Strong communication skills Ability to manage and prioritise multiple tasks Problem-solving capabilities Efficient fault reporting and tracking Customer service orientation Ability to work under pressure Organisational skills Team collaboration Software/Tools: Microsoft Office Suite (Word, Excel, Outlook) Certifications & Standards: Previous experience as a Facilities Helpdesk More ❯

work under pressure and to deadlines whilst achieving defined targets Ability to interpret a wide range of information and utilise findings for improvements Experience and knowledge of working with customer service processes within a financial environment would be desirable There is a requirement to be onsite twice a week in Crawley More ❯

work under pressure and to deadlines whilst achieving defined targets Ability to interpret a wide range of information and utilise findings for improvements Experience and knowledge of working with customer service processes within a financial environment would be desirable There is a requirement to be onsite twice a week in Crawley More ❯

Field Service Technician IT Support (Client-Site Focused) Selsey, PO20 with frequent client site visits (must be a driver with a clean licence) £28,000 £36,000 plus benefits including a 9-day working fortnight, pension, company van and fuel Are you a hands-on IT professional with a passion for solving problems where they happen at the source … We re looking for a Field Service Technician to deliver exceptional technical support to clients on-site. You ll be the face of IT when clients need you most whether that s deploying new hardware, tackling emergency server issues, or guiding users through on-site troubleshooting. When you're not out in the field, you'll be based at … the Selsey HQ. My client has an excellent reputation for customer service and client satisfaction, so we are looking for a confident IT Technician who can provide a fantastic level of service to clients at all times. Key Responsibilities Deploy and configure hardware including laptops, desktops, phones, printers, routers, switches and more Act as a first responder More ❯

Field Service Technician – IT Support (Client-Site Focused) Selsey, PO20 with frequent client site visits (must be a driver with a clean licence) £28,000 – £36,000 plus benefits including a 9-day working fortnight, pension, company van and fuel Are you a hands-on IT professional with a passion for solving problems where they happen – at the source … We’re looking for a Field Service Technician to deliver exceptional technical support to clients on-site. You’ll be the face of IT when clients need you most – whether that’s deploying new hardware, tackling emergency server issues, or guiding users through on-site troubleshooting. When you're not out in the field, you'll be based at … the Selsey HQ. My client has an excellent reputation for customer service and client satisfaction, so we are looking for a confident IT Technician who can provide a fantastic level of service to clients at all times. Key Responsibilities Deploy and configure hardware including laptops, desktops, phones, printers, routers, switches and more Act as a first responder More ❯

Field Service Technician – IT Support (Client-Site Focused) Selsey, PO20 with frequent client site visits (must be a driver with a clean licence)£28,000 – £36,000 plus benefits including a 9-day working fortnight, pension, company van and fuel Are you a hands-on IT professional with a passion for solving problems where they happen – at the source … We’re looking for a Field Service Technician to deliver exceptional technical support to clients on-site. You’ll be the face of IT when clients need you most – whether that’s deploying new hardware, tackling emergency server issues, or guiding users through on-site troubleshooting. When you're not out in the field, you'll be based at … the Selsey HQ. My client has an excellent reputation for customer service and client satisfaction, so we are looking for a confident IT Technician who can provide a fantastic level of service to clients at all times. Key Responsibilities Deploy and configure hardware including laptops, desktops, phones, printers, routers, switches and more Act as a first responder More ❯

Crawley Are you a dynamic leader with a passion for driving strategic innovation and operational performance? Do you thrive in environments where you can make a significant impact on customer satisfaction and team development? If so, we have an exciting opportunity for you! Role Overview: We are seeking a visionary leader to oversee and inspire a diverse team of … professionals dedicated to Asset Management, Field Service Engineering, Product Support, and Sale Order Management. Your leadership will be pivotal in creating a safe, integrity-driven work environment while actively participating in the personal and professional growth of your team. Strategic Leadership & Continuous Improvement: Shape and execute strategic and capability plans to enhance Customer Service Delivery. Champion Lean … Six Sigma and other operational competitiveness practices to drive efficiency and innovation. Cultivate dedicated teams to ensure outstanding Customer Satisfaction and enhanced performance. Foster the exchange of best practices and leverage synergies across Thales UK CBU's, Domains, and Support Functions. Delivery Excellence: Ensure and exceed all SLAs and KPIs for our contracted Services Delivery Operations. Align with the More ❯

Account Executive (IT Services) Ready to drive growth and build lasting relationships in the dynamic IT services sector? Our client, a leading managed IT Service Provider with almost 50 years of operation across the UK and Ireland , is entering an exciting new phase of growth and seeking a proactive, results-driven Junior Account Executive. This is your chance to … play a crucial role in expanding their client base and ensuring exceptional customer satisfaction. Your Core Responsibilities: Client Champion: Develop and nurture strong relationships with existing clients, managing renewals and exceeding their needs. Growth Driver: Identify and pursue new business opportunities, leveraging warm leads to expand the client base. Solution Architect: Prepare and deliver compelling sales presentations and tailored … proposals. Collaborative Partner: Work seamlessly with internal teams for flawless product/service delivery and outstanding customer service. Achieve & Exceed: Meet and surpass sales targets and performance metrics. Market Insight: Stay informed on industry trends, market conditions, and competitors to provide strategic insights. Problem Solver: Handle client inquiries and resolve issues promptly and effectively. Organized Pro: Maintain accurate More ❯

Role Summary The Email Broadcast Team (EBT) are responsible for providing a bulk email communications service. The service EBT provides, supports multiple Products that EQ administer on behalf of clients. We collaborate with various key stakeholders across EQ, including Meeting Management, Employee Services (SAYE & Premier), Dividends, Corporate Actions, Retirement Solutions and USSS. Reporting to the Team Manager you will … have responsibility to ensure a quality service is delivered to defined deadlines. Core Duties/Responsibilities Successfully deliver the Email Broadcast service to EQ clients as required adhering to deadlines. Working as part of a team, using HTML coding and formatting to create an email broadcast. Ability to manage the larger, complex, multiple mailing tasks concurrently. Responsibility for … systems. Display strong leadership qualities to successfully deliver the Email Broadcast day to day services. Effective use of time management with a strong desire to deliver an exceptional quality customer service. Superior communication skills (written and verbal). Excellent attention to detail and recognises problems. Identifies process improvements, shares best practice in immediate area of work responsibility and in More ❯

digital trading and performance reports. Provide technical assistance, when required, to our stores, regarding the online ordering system. Experience: Knowledge of ESP, CRM, EPR, PIM and GA4. Reviews/Customer Service/Loyalty/Site monitoring/Payment Gateways/A-B Testing Project management experience, with a willingness to multi-task and get things done. Strong analytical More ❯

of our customers' brands. Throughout the world, demand for higher standards of public health, stricter food safety legislation and compliance with workplace safety regulations are driving demand for our service expertise. Rentokil Initial is a global support services company, operating in all of the major economies of Europe, North America, Asia Pacific and Africa: Rentokil Initial is a FTSE … UK, US, Australia, France and emerging Asian and Latin American markets. Contract based businesses with >85% retention rates. Rentokil Initial has identified three core values that underpin our business - Service, Relationships and Teamwork. By living our values, we are better placed to offer consistently outstanding customer service. Qualifications We'd love to hear from you if you have More ❯

Electronic equipment and have clean driving license as the positons is field based. You don't need to have any EPOS experience—if you've worked in a field service role (even in a different industry), have a driving licence, and enjoy solving problems on the go, this could be your next big move. Attend customer sites to … install or swap out retail IT equipment Deliver great customer service and maintain a professional appearance Manage parts and stock from your company vehicle Complete all tasks to a high standard using our mobile job management system Support project rollouts and periodic training at HQ SKILLS & EXPERIENCE Clean driving licence and access to a van form Monday to More ❯

Our client is looking for a Client Support Specialist to join their team. This is a Homebased role Looking for someone with strong admin skills, customer service skills.Sales skills an advantageConfident on the phone, telesalesIT literate Job Summary: Client Engagement is responsible for managing the renewal process of software licenses and service contracts for existing customers from … T& to T4 customers. This role focuses on ensuring on-time renewal of customers' contracts and subscriptions, optimizing the conditions for both the customer and the company. The Client Engagement works closely with Customer success team to achieve renewal targets and contribute to the overall success of the company. Responsibilities (This list is not exhaustive and may be … expanded according to need) Contract Renewal Management: Track upcoming contract expirations and proactively engage clients for renewal. Generate renewal quotes and proposals. Ensure timely processing of renewals to prevent service disruptions. Customer Engagement & Relationship Building: Serve as the primary point of contact for renewal discussions. Address customer concerns related to pricing, licensing changes, and contract terms. Sales More ❯

ambitious local company who are looking to appoint a dedicated and friendly Mobile Technician, who will be an ambassador for the business, working a field based role to deliver service level agreement maintenance and undertake installations into client premises. Key responsibilities: Site visits to existing customer premises to conduct routine maintenance of plants Installation of new features and … plants into a new or existing customer premises ensuring customer satisfaction at every step Ensuring all movements of stock are documented to maximise stock control accuracy Collection of plant displays as and when required, as well as restocking of, or disposal of old plants, planters and materials Potential to expand role into refreshments department, including the dispatch process … and delivery of new orders, as well as machine maintenance and repair Requirements The ideal candidate for this role will possess excellent customer service skills and a presentable demeanor, ensuring a positive impression on clients. Attention to detail is essential, along with the physical fitness required to handle heavy plants and materials. Strong communication skills in English, both More ❯

Field Engineer/On-Site Support - West Sussex | £32,000-£40,000 DOE | Travel Required We're looking for a proactive and customer-focused Field Engineer/On-Site Support Technician to join our growing team in West Sussex . If you're confident working independently, solving on-site IT issues, and providing hands-on support to a range … and infrastructure Diagnose and resolve hardware, software, and connectivity issues Assist with installations, upgrades, and deployment projects Maintain clear communication with clients and internal teams to ensure high-quality service Travel regularly across West Sussex and occasionally beyond, with expenses covered ? What We're Looking For: 2-4+ years of IT support experience, including field-based or on … site work Solid understanding of Windows OS, desktop/laptop hardware, printers, networking basics Strong troubleshooting skills and a methodical approach to diagnostics Great customer service and communication skills - professional and approachable Full UK driving license and flexibility to travel ?? What's on Offer: Salary: £32,000 - £40,000 , depending on experience Mileage & travel expenses paid 25 days More ❯

of our customers' brands. Throughout the world, demand for higher standards of public health, stricter food safety legislation and compliance with workplace safety regulations are driving demand for our service expertise. Rentokil Initial is a global support services company, operating in all of the major economies of Europe, North America, Asia Pacific and Africa: Rentokil Initial is a FTSE … UK, US, Australia, France and emerging Asian and Latin American markets. Contract based businesses with >85% retention rates. Rentokil Initial has identified three core values that underpin our business - Service, Relationships and Teamwork. By living our values, we are better placed to offer consistently outstanding customer service. Qualifications We'd love to hear from you if you have More ❯

Skills Communication skills Attention to detail Organisation skills Problem solving skills Analytical skills Team working Proactive approach Interpersonal skills To maintain accurate records Time management skills Meet tight deadlines Customer service skills Being solution focused Understanding of compliance Proactive Qualifications 5 GCSE's including English and Maths GCSE, grade (A*-C/9-4) (Essential) UCAS points Other More ❯