1 to 25 of 52 Customer Service Jobs in West Sussex

Customer Service Manager A fast-paced, customer-centric technology business is seeking a Customer Service Manager (CSM) to lead its Customer Support & Service Desk operations . The role involves managing a large team (40+ people) across customer care and technical support, ensuring service excellence, rapid resolution, and team development. You'll … be accountable for delivering exceptional customer experience, meeting service levels, and fostering a high-performing, collaborative team environment. The successful candidate will be a hands-on leader, passionate about team development, particularly in coaching and mentoring younger or early-career team members . Key Responsibilities Lead and manage a support operation of 40+ people, across multiple support functions. … Oversee daily service desk performance, ticket triage, escalations, and SLA adherence. Coach and develop junior staff and early-career professionals to build capability and confidence. Support Team Leaders in performance management, quality auditing, and 1-2-1 coaching. Act as escalation point for major incidents and customer complaints. Own and report on team KPIs and service metrics More ❯

Customer Service Manager A fast-paced, customer-centric technology business is seeking a Customer Service Manager (CSM) to lead its Customer Support & Service Desk operations . The role involves managing a large team (40+ people) across customer care and technical support, ensuring service excellence, rapid resolution, and team development. You'll … be accountable for delivering exceptional customer experience, meeting service levels, and fostering a high-performing, collaborative team environment. The successful candidate will be a hands-on leader, passionate about team development, particularly in coaching and mentoring younger or early-career team members . Key Responsibilities Lead and manage a support operation of 40+ people, across multiple support functions. … Oversee daily service desk performance, ticket triage, escalations, and SLA adherence. Coach and develop junior staff and early-career professionals to build capability and confidence. Support Team Leaders in performance management, quality auditing, and 1-2-1 coaching. Act as escalation point for major incidents and customer complaints. Own and report on team KPIs and service metrics More ❯

We're Hiring: Customer Service Manager (CSM) | Service Desk Leadership | Customer Experience Focused Are you a driven and experienced Customer Service Manager looking to lead and inspire high-performing support teams? Do you thrive in fast-paced, customer-focused environments? We’re looking for a proactive, quality-focused Customer Service Manager … CSM) to oversee a dynamic Service Desk operation and elevate our customer support offering. Location: [Insert Location or Remote/Hybrid] Type: [Full-time/Permanent/Contract] About the Role As Customer Service Manager, you will be responsible for leading both the Customer Care and Technical Support teams. Your mission? To deliver service excellence, exceed SLAs, and ensure every customer interaction is a positive one. You’ll act as a key escalation point, manage direct reports (Customer Care Team Leader and Technical Support Team Leader), and be the driving force behind continuous improvement, quality assurance, and a culture of collaboration and accountability. Key Responsibilities Customer Support & Experience Lead and More ❯

We're Hiring: Customer Service Manager (CSM) | Service Desk Leadership | Customer Experience Focused Are you a driven and experienced Customer Service Manager looking to lead and inspire high-performing support teams? Do you thrive in fast-paced, customer-focused environments? We’re looking for a proactive, quality-focused Customer Service Manager … CSM) to oversee a dynamic Service Desk operation and elevate our customer support offering. Location: [Insert Location or Remote/Hybrid] Type: [Full-time/Permanent/Contract] About the Role As Customer Service Manager, you will be responsible for leading both the Customer Care and Technical Support teams. Your mission? To deliver service excellence, exceed SLAs, and ensure every customer interaction is a positive one. You’ll act as a key escalation point, manage direct reports (Customer Care Team Leader and Technical Support Team Leader), and be the driving force behind continuous improvement, quality assurance, and a culture of collaboration and accountability. Key Responsibilities Customer Support & Experience Lead and More ❯

Job Title: IT Field Service Engineer Salary: 30-33K + Benefits Location: Worthing, Sussex Job Type: Permanent, full-time Standard hours: Mon-Fri, 8am-4.30pm/9am-5.30pm (40 hours per week) Role We have an excellent IT Field Service Engineer opportunity for a hands-on, customer service orientated individual to join a successful and … IT skills, our client is happy to support your cross-training into the IT desktop, networking, printing and audio-visual arena, offering a supportive learning environment. As IT Field Service Engineer, you will have access to a company vehicle, allowing you to support a range of different customers in and around Sussex. A valid Driving Licence is therefore essential. … OS Carry out repairs on desktops, laptops and printers as required Deliver and install laptops, desktops, printers, access points and IAV equipment in a timely and professional manner. Customer equipment handovers providing basic training on printers and laptops Supporting Interactive Audio-Visual equipment Supporting WiFi access points Replacing printer toner on site Liaise with customers via phone, remote sessions More ❯

Job Title: Customer Software Support Assistant Location: Horsham, must be a driver due to location Salary: £25,000 - £28,000 Hours: Full-time, Mon-Fri, hybrid (3 days office, 2 days home) About the Role: We're recruiting for a Software Customer Support Assistant to join a friendly team in Horsham.You don't need to be a tech … expert - full training will be provided. What matters most is a passion for delivering outstanding customer service, confidence using computers, and a willingness to learn new software. We're looking for someone who loves helping people, communicates clearly, and brings a positive, solution-focused attitude to every interaction. Customer Software Support Assistant Responsibilities: Respond to customer queries by phone and email Explain how to use features in a clear, easy-to-understand way Work with our team to solve problems and improve the customer experience. Keep the database organise Build positive relationships with customers The Customer Software Support Assistant will have/be: Fantastic customer service skills. Confidence using computers and More ❯

Adecco are please to be recruiting for a Service Desk Analyst for our client Southern Water in the Sussex area. This is initially a temporary role for 6 months. You will have experience working on an IT Service Desk, with excellent customer service skills, and you can adapt quickly in a fast-paced environment with conflicting … priorities and always keep customer service at the forefront of everything they do.Working hours are Monday - Friday on a rotating weekly shift basis as follows:7am - 3pm (week 1)8am - 4pm (week 2)9am - 5pm (week 3) Responsibilities to include: Working within a team of 8 Service Desk Analysts you will provide technical support to our userbase … in a multitude of communication methods (telephone, email, self service portal and face-to-face - 70%). Managing request fulfilment, escalations, ad hoc jobs and project activities (30%) Although the role will remain varied, day to day activities will include: - Taking inbound IT support requests and logging on ServiceNow ticketing system - Aiming for 1st line fix where possible - Escalating More ❯

Adecco are please to be recruiting for a Service Desk Analyst for our client Southern Water in the Sussex area. This is initially a temporary role for 6 months. You will have experience working on an IT Service Desk, with excellent customer service skills, and you can adapt quickly in a fast-paced environment with conflicting … priorities and always keep customer service at the forefront of everything they do.Working hours are Monday - Friday on a rotating weekly shift basis as follows:7am - 3pm (week 1)8am - 4pm (week 2)9am - 5pm (week 3) Responsibilities to include: Working within a team of 8 Service Desk Analysts you will provide technical support to our userbase … in a multitude of communication methods (telephone, email, self service portal and face-to-face - 70%). Managing request fulfilment, escalations, ad hoc jobs and project activities (30%) Although the role will remain varied, day to day activities will include: - Taking inbound IT support requests and logging on ServiceNow ticketing system - Aiming for 1st line fix where possible - Escalating More ❯

Adecco are please to be recruiting for a Service Desk Analyst for our client Southern Water in the Sussex area. This is initially a temporary role for 6 months. You will have experience working on an IT Service Desk, with excellent customer service skills, and you can adapt quickly in a fast-paced environment with conflicting … priorities and always keep customer service at the forefront of everything they do. Working hours are Monday - Friday on a rotating weekly shift basis as follows: 7am - 3pm (week 1) 8am - 4pm (week 2) 9am - 5pm (week 3) Responsibilities to include: Working within a team of 8 Service Desk Analysts you will provide technical support to our … userbase in a multitude of communication methods (telephone, email, self service portal and face-to-face - 70%). Managing request fulfilment, escalations, ad hoc jobs and project activities (30%) Although the role will remain varied, day to day activities will include: - Taking inbound IT support requests and logging on ServiceNow ticketing system - Aiming for 1st line fix where possible More ❯

technical support experience, and a genuine enthusiasm for solving IT issues. Working as part of a collaborative team from the Burgess Hill office, you'll be reporting to the Service Manager and helping clients across a broad range of industries. You'll provide technical support via phone, email, and occasionally on-site visits, assisting users with hardware, software, and … networking issues. You'll also be responsible for maintaining accurate records, managing requests, and delivering excellent customer service in a fast-paced environment. Key responsibilities include: Act as a first point of contact for clients via phone and email Log, manage and resolve support tickets in a timely manner Troubleshoot issues with PCs, laptops, printers, and mobile devices … databases and documentation Deliver support and guidance to end-users, escalating where appropriate Provide on-site support when required Liaise with third-party technical partners for escalated issues Uphold service management principles and excellent customer care Requirements You'll ideally have 2 years' experience in technical support or a helpdesk role and be comfortable speaking directly with clients. More ❯

technical support experience, and a genuine enthusiasm for solving IT issues. Working as part of a collaborative team from the Burgess Hill office, you'll be reporting to the Service Manager and helping clients across a broad range of industries. You'll provide technical support via phone, email, and occasionally on-site visits, assisting users with hardware, software, and … networking issues. You'll also be responsible for maintaining accurate records, managing requests, and delivering excellent customer service in a fast-paced environment. Key responsibilities include: Act as a first point of contact for clients via phone and email Log, manage and resolve support tickets in a timely manner Troubleshoot issues with PCs, laptops, printers, and mobile devices … databases and documentation Deliver support and guidance to end-users, escalating where appropriate Provide on-site support when required Liaise with third-party technical partners for escalated issues Uphold service management principles and excellent customer care Requirements You'll ideally have 2 years' experience in technical support or a helpdesk role and be comfortable speaking directly with clients. More ❯

Are you a customer services professional who is dedicated to delivering incredible customer experiences? Looking to take on a fresh, new challenge with a forward-thinking business? If, so, we would love to hear from you. Overline is a telecommunications business offering a range of communications products designed to meet the needs of organisations requiring voice, Data, and … office-based position. It s a great opportunity to work in a fast-paced environment and develop a rewarding career with a company that supports its people. As a Customer Support Consultant, you will provide an efficient and effective service to customers focusing on first time resolutions, supporting internal and external customers. Responsibilities Deal courteously, respectfully, and effectively … with enquiries or requests from customers and clients. Trouble shooting and escalating customer queries (if required) to the correct departments or senior member of staff. Keeping customers informed of new products and services that could be beneficial to them. Processing customer/client information in accordance with processes and procedures Ensuring all calls, emails, tickets, chats & tasks are More ❯

Are you a customer services professional who is dedicated to delivering incredible customer experiences? Looking to take on a fresh, new challenge with a forward-thinking business? If, so, we would love to hear from you. Overline is a telecommunications business offering a range of communications products designed to meet the needs of organisations requiring voice, Data, and … office-based position. It’s a great opportunity to work in a fast-paced environment and develop a rewarding career with a company that supports its people. As a Customer Support Consultant, you will provide an efficient and effective service to customers focusing on first time resolutions, supporting internal and external customers. Responsibilities Deal courteously, respectfully, and effectively … with enquiries or requests from customers and clients. Trouble shooting and escalating customer queries (if required) to the correct departments or senior member of staff. Keeping customers informed of new products and services that could be beneficial to them. Processing customer/client information in accordance with processes and procedures Ensuring all calls, emails, tickets, chats & tasks are More ❯

Managers to visit customers for a face-to-face meeting or virtual appointments. Build and maintain strong relationships with your personal book of clients through regular contact and impeccable customer services. Provide excellent customer service and represent the company brand positively. Manage and maintain the company CRM system, ensuring all sales-related activity is input accurately and More ❯

Managers to visit customers for a face-to-face meeting or virtual appointments. Build and maintain strong relationships with your personal book of clients through regular contact and impeccable customer services. Provide excellent customer service and represent the company brand positively. Manage and maintain the company CRM system, ensuring all sales-related activity is input accurately and More ❯

Managers to visit customers for a face-to-face meeting or virtual appointments. Build and maintain strong relationships with your personal book of clients through regular contact and impeccable customer services. Provide excellent customer service and represent the company brand positively. Manage and maintain the company CRM system, ensuring all sales-related activity is input accurately and More ❯

Managers to visit customers for a face-to-face meeting or virtual appointments. Build and maintain strong relationships with your personal book of clients through regular contact and impeccable customer services. Provide excellent customer service and represent the company brand positively. Manage and maintain the company CRM system, ensuring all sales-related activity is input accurately and More ❯

Managers to visit customers for a face-to-face meeting or virtual appointments. Build and maintain strong relationships with your personal book of clients through regular contact and impeccable customer services. Provide excellent customer service and represent the company brand positively. Manage and maintain the company CRM system, ensuring all sales-related activity is input accurately and More ❯

Managers to visit customers for a face-to-face meeting or virtual appointments. Build and maintain strong relationships with your personal book of clients through regular contact and impeccable customer services. Provide excellent customer service and represent the company brand positively. Manage and maintain the company CRM system, ensuring all sales-related activity is input accurately and More ❯

prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications … particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the More ❯

Benefits: Hybrid working model Ongoing professional development and training Opportunity to work with cloud technologies Supportive team environment The Requirements: Minimum 2 years' experience in an MSP or IT Service Desk environment Strong knowledge of Microsoft 365, Azure Active Directory, Intune/Endpoint Manager, Exchange Online, and SharePoint Online Experience with Windows Server (2012R2-2022) and Windows 10/… monitoring, maintenance, and upgrades Configure networking, firewalls, VPNs, and Wi-Fi systems Support with data backup solutions Ensure timely resolution of issues in line with SLAs and deliver excellent customer service If you're keen to join an exceptional team who can offer career growth, hybrid working, and the chance to work with modern IT technologies , then please More ❯

Benefits: Hybrid working model Ongoing professional development and training Opportunity to work with cloud technologies Supportive team environment The Requirements: Minimum 2 years' experience in an MSP or IT Service Desk environment Strong knowledge of Microsoft 365, Azure Active Directory, Intune/Endpoint Manager, Exchange Online, and SharePoint Online Experience with Windows Server (2012R2-2022) and Windows 10/… monitoring, maintenance, and upgrades Configure networking, firewalls, VPNs, and Wi-Fi systems Support with data backup solutions Ensure timely resolution of issues in line with SLAs and deliver excellent customer service If you're keen to join an exceptional team who can offer career growth, hybrid working, and the chance to work with modern IT technologies , then please More ❯

Job Title: IT Field Service Engineer Salary: 30-33K + Benefits Location: Worthing, Sussex Job Type: Permanent, full-time Standard hours: Mon-Fri, 8am-4.30pm/9am-5.30pm (40 hours per week) Role We have an excellent IT Field Service Engineer opportunity for a hands-on, customer service orientated individual to join a successful and More ❯

and processes clearly Assist with IT projects and system upgrades as required Skills and Experience Required 2+ years of experience in an IT support role (ideally 2nd line or service desk) Solid knowledge of Windows 10/11, Microsoft 365, and Active Directory Experience supporting networks and basic understanding of switches, firewalls, and VPNs Familiarity with cloud technologies (Microsoft … Azure) Strong troubleshooting skills and ability to work methodically under pressure Excellent communication and customer service skills Full UK driving licence (occasional travel to client sites may be required) If you are a motivated IT Support Engineer looking to take the next step in your career, we'd love to hear from you. Apply now with an up More ❯

fully conversant in implementation of services onto a roster (Optima) without requirement for training on the system first. Role Summary This key role will support the Workforce Planning & Systems service within the Rostering Operations Team. Delivering exceptional customer service, the candidate will work primarily with the Trust's Allocate eRostering solution, HealthRoster, alongside other associated Allocate e … the associated benefits to Stakeholders Lead on the development, organisation & delivery of e-Rostering training, including the progression into online packages To assist with the provision of an effective, customer focused e-Rostering support service, ensuring data is kept up to date and that changes are completed in a timely manner. To be an expert user in relation More ❯