1 to 25 of 72 Customer Service Jobs in West Sussex

Job Title: Customer Service Admin Location: Billingshurst RH14 9SJ, on-site Salary: £26,000 £29,000 per annum, dependent on experience. Hours: Monday to Friday 8am to 5pm with 1 hour lunch Job Type: Permanent, Full Time Clarion Communication Systems is a rapidly growing Technology company based in … such as processing sales orders and preparing invoices Arranging couriers, sending tracking numbers, dealing with courier mix-ups, sending invoices After sales ad hoc customer calls After sales service - responding to customer non-technical enquiries and complaints Maintaining supplies of stationery and equipment Ad hoc data entry … Handling customer service on ecommerce platforms (messages, calls, invoices, returns) Skills/Experience required: Excellent administration, organisation and time management skills Excellent communication and interpersonal skills within a team Strong IT skills and knowledge of Microsoft Office (Excel, Outlook) Proactive and confident in communicating with customers, suppliers, and More ❯

Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and Doorsets, we’re looking for a … latest Salesforce products. Reporting to the Sales Operations Manager, you will be instrumental in creating, managing, and delivering the training programme for the EU customer service transformation to improve adoption, user proficiency and performance of our sales and customers service team. This role focuses on our customer experience tools including Salesforce New Org CRM, Field Service & Visual remote assistance, Telephony, and Infor CPQ. This role will require you to audit the current training material, identify gaps and opportunities, and create training material (e-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery More ❯

Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and Doorsets, we’re looking for a … required to improve Sales Operations business processes across Europe through defining, documenting, and implementing an improvements program that delivers efficiency & effectiveness benefits to the customer service teams. The role requires you to identify efficiency & adoption improvements of Salesforce, the rollout, maintenance, and support of the Telephony system integrated … into Salesforce CRM, EDI process and adoption improvements and any other initiatives related to the European customer service transformation program. You will have excellent knowledge of Salesforce, and experience in driving continuous improvement initiatives across multiple regions, ideally from within relevant industries. As a results orientated, team player More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power … real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will … work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain More ❯

Proclinical is seeking a Junior Customer Service Analyst to join a dedicated team. This role is focused on providing proactive, customer-oriented, face-to-face onsite support to end users. The successful candidate will be involved in the imaging and configuration of a large number of computers. … excellent opportunity for someone looking to develop their IT problem-solving skills and people skills in a supportive and dynamic environment. Responsibilities: Provide proactive, customer-focused support to over 2,000 end users. Support the imaging and configuration of many computers. Use ITSM systems to log and track end … working with iOS devices such as iPhone, iPad & Mac, Windows hardware and meeting room technology would be beneficial. Experience in a face-to-face customer service environment is advantageous. Excellent team working skills. Strong customer service skills. Eagerness to learn and acquire new technical skills. Curious More ❯

Proclinical is seeking a Junior Customer Service Analyst to join a dedicated team. This role is focused on providing proactive, customer-oriented, face-to-face onsite support to end users. The successful candidate will be involved in the imaging and configuration of a large number of computers. … excellent opportunity for someone looking to develop their IT problem-solving skills and people skills in a supportive and dynamic environment. Responsibilities: Provide proactive, customer-focused support to over 2,000 end users. Support the imaging and configuration of many computers. Use ITSM systems to log and track end … working with iOS devices such as iPhone, iPad & Mac, Windows hardware and meeting room technology would be beneficial. Experience in a face-to-face customer service environment is advantageous. Excellent team working skills. Strong customer service skills. Eagerness to learn and acquire new technical skills. Curious More ❯

We are looking for a Customer Service Administrator, based just outside of Horsham, to work on a hybrid basis for an award winning, innovative team. You will be passionate about giving excellent customer service, striving to solve problems, with an interest in all things IT/… duties will include: * Helping customers get the most out of their software and guiding them through any queries they may have. * Providing high-level customer support via telephone and email. * Onboarding new customers onto the software. * Analysing customer needs and helping to plan the product's future. * Collaborating … with other departments in the company where necessary. * Contributing directly to user guide and support articles. The ideal candidate will have excellent customer service skills, with a desire to provide customers solutions. This is a permanent role, being offered on a hybrid basis of 3 days per week More ❯

Are you a dedicated individual with expertise in IT and a passion for customer service? This job role is your next perfect challenge! Hobson Prior is seeking a Customer Service Analyst to provide in-person support to users, helping them resolve IT issues quickly and effectively. … and report recurring problems. Collaborate with team members to ensure success. Assist with setting up and upgrading computers. Key Skills and Requirements: Experience with customer service and IT support is beneficial. Strong problem-solving and communication skills. Ability to work well in a team. Willingness to learn new More ❯

Are you a dedicated individual with expertise in IT and a passion for customer service? This job role is your next perfect challenge! Hobson Prior is seeking a Customer Service Analyst to provide in-person support to users, helping them resolve IT issues quickly and effectively. … and report recurring problems. Collaborate with team members to ensure success. Assist with setting up and upgrading computers. Key Skills and Requirements: Experience with customer service and IT support is beneficial. Strong problem-solving and communication skills. Ability to work well in a team. Willingness to learn new More ❯

is beneficial. Familiarity with iOS devices (iPhone, iPad, Mac), Windows hardware, and meeting room technology is advantageous. Previous experience in a face-to-face customer service environment, providing reactive and proactive maintenance support, is desirable. In this role you will be working in and amongst various areas of … the business, using your excellent customer service skills and IT knowledge to identify and address technical issues and challenges. Your work will be vital to ensure the smooth operation of IT systems within the company. You will also be responsible for: Provide proactive, customer-focused, face-to … face onsite support to over 2,000 end users. Use problem-solving and interpersonal skills to swiftly resolve IT queries or problems, delivering excellent customer service with a calm, assured, and empathetic approach. Log and track end users' incidents using ITSM systems, adhering to SLAs. Identify recurring issues More ❯

is beneficial. Familiarity with iOS devices (iPhone, iPad, Mac), Windows hardware, and meeting room technology is advantageous. Previous experience in a face-to-face customer service environment, providing reactive and proactive maintenance support, is desirable. In this role you will be working in and amongst various areas of … the business, using your excellent customer service skills and IT knowledge to identify and address technical issues and challenges. Your work will be vital to ensure the smooth operation of IT systems within the company. You will also be responsible for: Provide proactive, customer-focused, face-to … face onsite support to over 2,000 end users. Use problem-solving and interpersonal skills to swiftly resolve IT queries or problems, delivering excellent customer service with a calm, assured, and empathetic approach. Log and track end users' incidents using ITSM systems, adhering to SLAs. Identify recurring issues More ❯

Customer Service Analyst - Burgess Hill Your new company A global leader in biotechnology and diagnostics for medicines and diagnostics tools are looking for a 3-month temporary Customer Service Analyst to join their team. This is an excellent opportunity for someone that has a keen interest More ❯

Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a … calm and friendly personality and have demonstrated a commitment to service quality excellence in your career to date. Good communication skills on all levels Ability to participate and contribute successfully within a team environment. Must have strong problem-solving skills. Good organisation & prioritisation skills Be professional, flexible, able to … lists/security around environment access. Train end users on elements of Dynamics AX & D365, including integrated applications. To maintain a high degree of customer service and adhere to all service level agreements and processes. Take ownership of user support, troubleshooting, fault resolution and service management More ❯

Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a … calm and friendly personality and have demonstrated a commitment to service quality excellence in your career to date. Good communication skills on all levels Ability to participate and contribute successfully within a team environment. Must have strong problem-solving skills. Good organisation & prioritisation skills Be professional, flexible, able to … lists/security around environment access. Train end users on elements of Dynamics AX & D365, including integrated applications. To maintain a high degree of customer service and adhere to all service level agreements and processes. Take ownership of user support, troubleshooting, fault resolution and service management More ❯

surveying, and property management streamline their workflows, reduce manual admin, and deliver high-quality reports with ease. With a strong focus on innovation and customer success, we empower our users to work smarter and more efficiently. As part of our growing team, you’ll be joining a company that … values collaboration, continuous improvement, and a commitment to delivering exceptional service to our customers. As a Customer Support Executive, you are a key and integral part of the GoReport team. You will be responsible for; First Line Customer Assistance Respond to inbound customer inquiries via phone … email and live chat promptly and professionally, redirecting to team members where needed Comprehensively document and communicate customer issues in our CRM system to ensure a clear transfer of information internally and seamless experience for the customer Technical Troubleshooting Diagnose and resolve technical issues reported by customers, documenting More ❯

Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and Doorsets, we’re looking for a … have the opportunity to be hands on with the latest Salesforce products. You will support the product owners in the delivery of the European customer service transformation program. Help improve the business processes, efficiency & adoption of Salesforce with the roll out of the new organisation by implementing a … validate business requirements. Other ad hoc requests including management of the EU Sales Operations mailbox – supporting the 1,000 Salesforce users across Europe with customer service queries. What you'll need to succeed: Proven experience of Salesforce Service Cloud and strong understanding of Salesforce CRM functionalities, features More ❯

searches in our processing environment, advising clients on complex data analytics workflows, conferring with government agencies on production specifications, and addressing problems as needed. Customer service is a cornerstone of success here. We work closely together as a tight knit team, pushing ego aside so that we can … the Project Management team who will work towards becoming a Project Manager by embracing the following principles: Communication: the PC is responsible for monitoring customer communications. We do not use a “ticketing system” when working with our customers so it is up to the PM team to collectively manage … mistakes! What we're looking for: Must haves: Excellent organizational + communication skills to handle high volumes of emails in a timely manner Excellent customer service & teamwork skills (restaurant & retail experience is great!) Bachelor’s Degree from a 4-year college or university or equivalent work experience Comfortable More ❯

a multi-billion-dollar industry-leading cybersecurity company. Introduction: We're currently seeking a Technical Support Engineer Tier I to provide exceptional support and customer service to Action1 clients. Key responsibilities: Provide timely, efficient technical support with prompt responses to customer inquiries. Troubleshoot and resolve customer … post-troubleshooting to ensure full product functionality. Collaborate with the engineering team to address complex technical challenges. Work closely with the product team, incorporating customer feedback into product improvements. Build and maintain an internal knowledge base with useful guides and solutions. Continuously refine and enhance the customer support … process for better efficiency. Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams. Participate in customer meetings when needed to troubleshoot and resolve issues directly. An ideal candidate will: Have strong expertise in Microsoft Windows operating systems. Ability to identify and troubleshoot failed patch installations. More ❯

to join their growing team, delivering innovative CRM solutions to clients across a range of industries. Ideally, you’ll have some experience with Field Service , or a keen interest in developing your skills in this area. Key responsibilities: Work closely with clients to gather requirements, design solutions, and deliver … end-to-end D365 CE implementations Provide expertise across Sales, Customer Service, and (ideally) Field Service modules Configure and customise Dynamics 365 CE to meet client needs Support user adoption through training and documentation Collaborate with developers and project teams to deliver seamless solutions Key requirements: Proven … experience delivering Dynamics 365 CE solutions (Sales, Customer Service, and/or Field Service) Strong understanding of CRM processes and best practices Excellent client-facing and communication skills Ability to work independently in a remote environment Microsoft certifications (desirable but not essential) What’s on offer More ❯

Job Title: 1st Line Service Desk Support Location: Burgess Hill (Fully On-Site) Contract: 3 Months Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where you can solve problems and make a difference? If so, we have an exciting … opportunity for you to join our dynamic team as a 1st Line Service Desk Support! What You'll Do: As a 1st Line Service Support, you'll be the friendly face that supports over 2,000 end users with their IT queries. Your role is crucial in ensuring … that every user receives swift resolutions to their issues. Here's what you can expect: Provide proactive, customer-focused support in a face-to-face setting. Utilise your problem-solving and people skills to assist users efficiently. Log and track incidents using ITSM systems while adhering to service More ❯

Job Title: 1st Line Service Desk Support Location: Burgess Hill (Fully On-Site) Contract: 3 Months Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where you can solve problems and make a difference? If so, we have an exciting … opportunity for you to join our dynamic team as a 1st Line Service Desk Support! What You'll Do: As a 1st Line Service Support, you'll be the friendly face that supports over 2,000 end users with their IT queries. Your role is crucial in ensuring … that every user receives swift resolutions to their issues. Here's what you can expect: Provide proactive, customer-focused support in a face-to-face setting. Utilise your problem-solving and people skills to assist users efficiently. Log and track incidents using ITSM systems while adhering to service More ❯

Job Title: IT Service Desk Analyst Location: Hybrid Working 2 days per week from home, 3 days on site at Worthing, Sussex Salary: £26-29K, depending on experience + Benefits Start date: ASAP Standard hours: Mon-Fri 40 hours per week, between 8am-6pm, 8 hours per day. … Company: We are assisting a growing company who are searching for an IT Service Desk Analyst/1st and 2nd Line Support Analyst who is comfortable supporting users with technical issues within an ITIL Framework. Main Duties: Liaise with customers via phone, remote sessions, video conferencing and email to … where appropriate Perform troubleshooting and fault diagnostics Perform basic IT system administration tasks and ensure end user documentation is up to date Provide excellent customer service at all times and offering empathy and patience to the users Take accountability and ownership for all assigned tickets Answer telephone calls More ❯

business locations. The ideal candidate will have a proven track record of delivering enterprise-level Dynamics 365 solutions, including Finance & Operations (F&O), Sales, Customer Service, and/or Supply Chain modules. This role requires strong functional and technical knowledge, cross-functional collaboration skills, and the ability to … solutions. Proven experience delivering multi-site or multi-country D365 deployments. Strong knowledge of at least two of the following modules: Finance & Operations, Sales, Customer Service, Supply Chain Management. Solid understanding of ERP/CRM business processes and integration points. Experience with data migration, system integration (e.g., Azure More ❯

Cue is a rapidly growing customer service SaaS company focused on enabling businesses to engage their customers through WhatsApp, web chat widgets, Facebook Messenger, and more. We are looking to elevate the UI experience of our omni-channel AI customer service platform to the level of … structured and easily understandable components, flows, and mockups. Develop and maintain design systems : Ensure a consistent brand and product experience across all touchpoints. Conduct customer research & usability testing : Speak with customers and CS teams to understand user needs and expectations. Design AI-driven features : Work with the team to More ❯

and maintain a network of introducers, ensuring WorldPay is first choice for all referrals Apply the WORLDPAY sales methodology technique in order to identify customer needs, propose solutions, negotiate and agree best terms possible for both company and customer Actively sell several different WorldPay products (including face to … million card tirnover within a defined territory Identify cross selling opportunities and drive revenue growth in line with pricing policy Complete appropriate paperwork with customer, adhering to legal and compliance policies and standards, and ‘right first time’ guidelines Work with customer service and boarding teams to resolve … customer queries and ensure a seamless service for the customer Be able to feedback on local trends including, competitor insight, customer needs, sales and lead information, product and marketing requirements Support Regional Director with induction of new team members, sharing best practice and buddying when required More ❯