2 of 2 Customer Service Jobs in Southend-on-Sea

offers a chance to apply your technical expertise, but also provides a pathway for significant career growth and skill enhancement. The successful candidate will be part of a busy Service Desk, where the ability to work efficiently under pressure and deliver exceptional customer service is prioritised. This role is ideal for individuals who thrive in fast-paced … settings and are eager to take on new challenges. Key Responsibilities: Provide 2nd line IT support: Resolve issues and ensure seamless IT operations. Customer Engagement: Offer professional and effective support to customers. Team Collaboration: Work with team members to manage and resolve Service Desk tickets. System Administration: Maintain and administer Microsoft 365, AzureAD/EntraID, and Active Directory. … and secure. IP Networking: Manage tasks including DNS and DHCP configurations. Virtualisation Tools: Utilise Hyper-V and VMware. Email Systems: Administer Exchange Server to maintain robust email communication systems. Service Desk Systems: Competence in using Service Desk ticketing systems. This role is an excellent fit for an IT professional who is passionate about technology and eager to develop More ❯

IT Support Engineer Southend-on-Sea, Essex (Hybrid) £25,000 - £30,000 DOE MSP Environment We're partnered with a progressive Managed Service Provider (MSP) in Southend-on-Sea who are looking for an IT Support Engineer to join their growing team. This hybrid role offers the opportunity to work both remotely and on-site, providing a mix of … Supporting and maintaining client IT systems across a variety of environments Installing and configuring new hardware and software solutions Escalating complex issues to senior engineers where necessary Providing excellent customer service and building strong client relationships Technical Requirements: Experience supporting both Windows & MacOS environments Hands-on knowledge of Microsoft Azure and Office 365 administration Strong understanding of Active More ❯