per annum Hours: Full-Time Are you an experienced IT support professional with strong leadership skills and a passion for delivering top-tier customerservice? We're working with a well-established organisation based near Southend-on-Sea to recruit a 1st Line Support Team Leader to lead … and empower their customer support team. This is an exciting opportunity for someone ready to step into a hands-on leadership role-helping shape and refine the 1st Line function while driving service excellence and continuous improvement. 1st Line Support Team Leader As the 1st Line Support Team … Leader, you'll take charge of the day-to-day performance of the 1st Line Customer Support Team. Your focus will be ensuring service levels and KPIs are consistently achieved while delivering an exceptional customer experience. You'll play a key role in setting SLAs, coaching the More ❯
apply your technical expertise and provides a pathway for significant career growth and skill enhancement. The successful candidate will be part of a busy Service Desk, where the ability to work efficiently under pressure and deliver exceptional customerservice is prioritised. This role is ideal for someone … paced setting and is eager to take on new challenges. Key Responsibilities: - Provide 2nd line IT support: Resolve issues and ensure seamless IT operations. - Customer Engagement: Offer professional and effective support to customers. - Team Collaboration: Work with team members to manage and resolve Service Desk tickets. - System Administration … tasks including DNS and DHCP configurations. - Virtualisation Tools: Utilise Hyper-V and VMware. - Email Systems: Administer Exchange Server to maintain robust email communication systems. - Service Desk Systems: Competence in using Service Desk ticketing systems. This role is an excellent fit for an IT professional who is passionate about More ❯
We are looking to recruit a Customer Operations Planning Analyst, who will be reporting directly to the Workforce Planning Manager. The role focuses on the operational management of Creovai – our innovative AI-powered conversation intelligence software. You will play a crucial role in ensuring that our Customer Operations … and front-line teams achieve their service levels and productivity targets. Established in 1983, Hood Group is a UK-based insurance services provider with over four decades of industry expertise. We collaborate with start-ups, consumer brands, and major insurers to deliver innovative insurance solutions. At Hood Group, we … and increasing our ability to effectively meet the evolving needs of the market and our partners. With a strong track record and a devoted customer care team, we are dedicated to delivering exemplary support to both our partners and their clients. Key responsibilities: Provide real-time monitoring & analysis of More ❯
We are looking to recruit a Customer Operations Planning Analyst, who will be reporting directly to the Workforce Planning Manager. The role focuses on the operational management of Creovai – our innovative AI-powered conversation intelligence software. You will play a crucial role in ensuring that our Customer Operations … and front-line teams achieve their service levels and productivity targets. Established in 1983, Hood Group is a UK-based insurance services provider with over four decades of industry expertise. We collaborate with start-ups, consumer brands, and major insurers to deliver innovative insurance solutions. At Hood Group, we … and increasing our ability to effectively meet the evolving needs of the market and our partners. With a strong track record and a devoted customer care team, we are dedicated to delivering exemplary support to both our partners and their clients. Key responsibilities: Provide real-time monitoring & analysis of More ❯
