1 of 1 Customer Service Jobs in Stirling

for a Senior Engineer to join them due to growth. Role and responsibilities: Triaging and resolving customers' Server, Storage & Network issues Take ownership of customer issues and problems that could impact their contractual Service Level Agreement. To receive, investigate, and respond to technical assistance requests To be responsible … if To identify complex problems and review related information to develop and evaluate options and implement solutions To work closely with others within the Service Operations To include Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are … provided at all times. To maintain accurate information through internal systems and documentation and recording customer updates as and when required. To maintain up to date technical knowledge and expertise in accordance with industry Experience: Experience in: Server, Storage & Network devices. Experience with manufacturers such as: IBM, SUN, Cisco More ❯