1 of 1 Customer Service Jobs in Sunbury-on-Thames

Field Delivery Manager reporting to Michelle Harrison We're looking for a Field Delivery Manager to lead a team of engineers delivering exceptional service to customers - with a particular focus on one key client, making up around 60% of the role. If you thrive on leading teams, driving performance, and ensuring safe, efficient service delivery, we want to … hear from you! What you'll do: Lead, coach and manage a team of field engineers across multiple sites Ensure safety, compliance, and outstanding service are maintained at all times Support and supervise performance to meet operational KPIs and customer expectations Build strong customer relationships and manage any on-site issues or complaints Monitor budget performance, cost … efficiency opportunities Coordinate call-out rotas, equipment, fleet use, and engineer schedules Identify training needs, onboard new engineers, and support succession planning Act as a key support to the Service Delivery Manager when required What We Offer Competitive salary and overtime rates Company van, fuel card, tools, and PPE provided 25 days' holiday plus all bank holidays Paid sick More ❯