2 of 2 Customer Service Jobs in West Malling

businesses, with specialisms in IT, HR, energy, education, legal, procurement, and more. Why this role matters As our CSI Controller, you'll be the strategic brain behind our Continuous Service Improvement (CSI) engine. You'll be tasked with leading on initiatives that make our services smarter, faster, and more lovable for both our teams and our customers. You will … of project design, leadership, and operational management skills to drive performance and continuous improvement across the organisation. If you're fluent in the language of data, process optimisation, dashboards, customer service, and service delivery, thenthis is the opportunity for you. What you'll be doing Analysing the processes and procedures of the business. Developing enhancement strategies that … watch. Keeping our CIM platform tidy, our documentation sharp, and our stakeholders smiling. Train and mentor teams in new processes. Staying up to date with the latest in ITIL, service management, and CSI wizardry. What we're looking for Level 4/5 qualification or equivalent experience. Relevant ICT industry-recognised qualification to advanced level or equivalent experience. ITIL More ❯

risk assessment frameworks and methodologies Strong communication skills and the ability to translate complex technical issues for non-technical audiences A detail-oriented, self-starting mindset and a strong customer service focus If you're ready to bring your security expertise to a team that's passionate about purpose and innovation, we'd love to hear from you. More ❯