1 to 25 of 31 Customer Service Jobs in Kent

Field Service Engineer, Medical Diagnostic Systems Overall Earnings £65,000 Basic Salary Up To £52,000 Door To Door Overtime On Call Allowance 10% Bonus Company Car (Electric Or Hybrid) Pension Healthcare Life Insurance Phone, Laptop Holidays The Role – Field Service Engineer, Medical Diagnostic Systems This market leader … seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for: The service, installation, breakdown, repair and calibration of a wide range of sophisticated laboratory diagnostics systems utilised within pathology departments, NHS laboratories and clinical chemistry environments Supporting flow cytometry, cell separation and diagnostics ...

established and growing specialist business supplying high-quality technical products to customers across the UK. With a strong reputation for customer service and product expertise, the company offers a varied and hands-on role for someone who enjoys problem solving, technology, and customer interaction. This … excellent opportunity to join a collaborative team where your technical knowledge and customer support skills will be highly valued. The Role We are seeking a Technical Support Specialist to provide expert support to customers, troubleshoot product issues, and assist with warranty and repair processes. This role combines customer ...

solutions. The team is all like-minded individuals, with a drive to succeed in their own fields. ABOUS US Goaco is a growing Managed Service Provider (MSP) delivering IT Support, Cyber Security and Microsoft Cloud solutions to businesses across the UK. We pride ourselves on providing exceptional customer service, innovative technology solutions and a security-first approach. We’re looking for an experienced Senior Service Desk Analyst to join our growing technical team. This is a hands‐on role supporting both internal systems and our managed customers, while helping to drive technical excellence across ...

Technical Support Manager Tunbridge Wells, Kent Lead the Team. Drive Service Excellence. Make a Real Impact. Are you an experienced Technical Support Manager from a c onnected hardware and software solutions background, who thrives in a fast-paced, customer-focused environment? Do you enjoy developing people, solving complex … gain valuable insights through intelligent cameras, vehicle data and cloud-based platforms. Operating in a rapidly evolving industry, we're passionate about innovation, customer experience and delivering technology that makes a genuine difference. What You'll Be Doing Leading and developing your team Manage, coach and develop ...

member of the Technology Support Team, you will proactively deliver Service Desk and support services that help West Kent provide excellent customer service, while developing practical experience in infrastructure, systems and modern ways of working. Role Provide excellent customer service by responding to and resolving … service desk incidents, requests and queries within agreed service levels, keeping users and the Service Desk system updated, and liaising with third parties where required. Support the monitoring, maintenance and administration of secure on-premise and cloud infrastructure, escalating performance, security and availability issues where required. Work ...

Reed Business Support are delighted to be recruiting on behalf of a leading international organisation for a Technical Support Advisor to join their growing customer support team in Maidstone, Kent . This is an excellent opportunity for an individual with strong customer service skills and a passion … multiple international markets. Working within a collaborative and supportive environment, you will be responsible for investigating technical issues, providing solutions, and delivering an exceptional customer experience. About the Role: Providing technical support to customers via telephone, email, and live chat. Investigating, troubleshooting, and resolving customer queries efficiently. Supporting ...

experienced colleagues with day-to-day guidance, and escalate complex issues where appropriate. The successful candidate will play a key role in delivering excellent customer service, maintaining high levels of customer satisfaction, and ensuring compliance with company security and operational standards. Key Responsibilities • Investigate, troubleshoot and resolve … customer technical issues via telephone, email and live chat. • Provide first-line technical support to customers across multiple regions. • Act as a point of contact for junior team members, providing support, coaching and guidance. • Escalate complex technical issues to senior technical specialists when required. • Maintain professional communication with customers ...

opportunity: We are seeking a proactive engineer to be the face of Wifinity, supporting our customer sites across a territory which is roughly a 50 mile radius of Maidstone. You will deliver first-class customer support, technical solutions, and commissioning of new or upgraded sites, ensuring installations meet … design and company standards. This role provides hands-on exposure to large-scale networks, infrastructure, and the commissioning process, directly supporting customer satisfaction and operational excellence. About us: Wifinity was founded in 2007 to solve a problem - our armed forces were struggling with reliable connectivity. While living in barracks ...

Field Operations Engineer - Kent Full time, Hybrid The opportunity: We are seeking a proactive engineer to be the face of Wifinity, supporting our customer sites across a territory which is roughly a 50 mile radius of Maidstone. You will deliver first-class customer support, technical solutions, and commissioning … ensuring installations meet design and company standards. This role provides hands-on exposure to large-scale networks, infrastructure, and the commissioning process, directly supporting customer satisfaction and operational excellence. About us: Were a UK-based managed internet provider delivering B2C & B2B connectivity solutions for organisations and their customers. ...

headquarters in Hemel Hempstead. This varied, hands-on role provides IT support across the business, working closely with colleagues in production, warehousing, sales, customer service, and administration. The successful candidate will take ownership of everyday IT issues, maintain equipment, support business systems and work alongside the Head Office … policies and good security practices Identify potential IT risks and escalate issues where necessary Liaise with Head Office IT teams and external service providers Support improvements to IT systems and processes Provide remote assistance and support users across multiple locations where appropriate Requirements A practical and hands-on approach ...

genuine passion for security technology? If you’re looking for a role that offers variety, responsibility, and the opportunity to deliver outstanding service, we’d love to hear from you. About the Role As an Electronic Security Systems Engineer , you’ll play a key role in installing, maintaining … range of electronic security solutions. You’ll be the face of Ward Security on site, working closely with clients, colleagues, and stakeholders to deliver service excellence while ensuring compliance with industry standards. This is a hands on, varied role offering genuine opportunities to develop new skills, including locksmith works ...

sending client invoices Ensuring completed works are accurately costed and invoiced in a timely manner Maintaining accurate records using Excel and internal systems Ensuring service level agreements (SLAs) are achieved Chasing outstanding paperwork and completed job sheets Supporting the wider operations team with administrative tasks Building strong relationships with … clients, suppliers and engineers Managing multiple jobs and priorities within a fast-paced environment What We're Looking For Previous experience in a Helpdesk, Service Coordinator, Scheduler, Planner, Contract Support or similar role Experience booking engineers, maintenance operatives or tradespeople Ideally experience within the Facilities Management, Construction, Building Services ...

wellbeing for all. The post holder will be responsible for the provision of a robust Digital Services Assurance function meeting the needs of Digital Service Users and Digital Services Analysts in line with provisions of the Digital Services Service Level Agreement (SLA). The post holder will provide … procurement requests and help coordinate equipment and access requirements for new starters, movers and leavers. The post holder will assist in the provision of customer support, interfacing and maintaining business and supplier relationships. Career progression We are committed to get the very best out of our staff and support ...

recent Electronics graduate or an aspiring Electronics Service & Repair Engineer with academic or industrial experience working with mixed-signal electronics? My client, based in Kent, is looking for a Graduate Electronics Service & Repair Engineer to join their growing service team. They are a specialist in advanced imaging … inspection and public safety applications. The role is site-based, with occasional travel, in Kent and will involve working as part of a collaborative service organisation responsible for the evaluation, failure diagnosis, repair, calibration and adjustment of thermal imaging products and systems. This position would suit a recent graduate ...

join Apogee’s Professional Services team. This is a senior, hands-on technical role where you will take the lead on complex and strategic customer implementations, provide expertise during high-profile escalations, and help shape the standards and best practices used across the wider technical team. You will work … will be doing Lead the installation and deployment of complex software solutions across strategic and enterprise customers Deliver solutions across a variety of customer IT environments, including Microsoft Azure and cloud infrastructure Take technical ownership of complex implementations and escalations through to resolution Support Technical Consultants and Engineers through ...

technical issues that 1st and 2nd line teams cannot resolve. You will be hands‐on with infrastructure support, patching, software updates, and maintaining service stability across a large and complex environment. You will also play a central role in projects – from onboarding new clients to delivering infrastructure improvements … ticket queue and wait” role – you will be actively shaping how services run and evolve. Expect a strong mix of technical problem solving, customer interaction, and collaborative engineering work, with occasional deep‐dive investigation where the root cause is anything but obvious. Key responsibilities Act as escalation point ...

meet the Service Desks agreed targets through identifying problem causes to achieve a quick and permanent solution. To be able to work effectively as part of the Service Desk team this includes maintaining up-to-date and accurate Service Desk records. To have a commercial awareness … projects within agreed timescales this may include the need for client site visits as and when required. To provide technical guidance to the small Service Desk team and if required allocate tickets on the Service Desk system taking into consideration the skill-set of each team member ...

power of one of the world’s leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly … responsibility, and working at enterprise scale. What you will be doing Acting as a final escalation point for complex technical issues Maintaining and improving customer IT infrastructure, including patching and upgrades Designing, implementing, and supporting technical solutions across server, cloud, and network environments Contributing to infrastructure change, system improvements ...

priorities, and resource planning to ensure support requests are handled efficiently. Coordinate site visits and remote support activities to maintain a consistent level of service across all locations. Provide coaching, mentoring, and technical guidance to team members, supporting their professional development. Promote a culture of excellent customer service, accountability, and continuous improvement. Work closely with site management teams to understand requirements and address IT-related issues. IT Service Delivery Ensure the effective delivery of IT support services across all offices, sites, and business locations. Monitor support queues, service levels, and key performance indicators, taking corrective ...

priorities, and resource planning to ensure support requests are handled efficiently. Coordinate site visits and remote support activities to maintain a consistent level of service across all locations. Provide coaching, mentoring, and technical guidance to team members, supporting their professional development. Promote a culture of excellent customer service, accountability, and continuous improvement. Work closely with site management teams to understand requirements and address IT-related issues. IT Service Delivery Ensure the effective delivery of IT support services across all offices, sites, and business locations. Monitor support queues, service levels, and key performance indicators, taking corrective ...

working towards a Level 3 Azure Cloud Support Specialist Apprenticeship. Role Acting as the first and single point of contact for customers contacting the service desk Logging incoming incidents accurately and ensuring all relevant information is recorded within incident management systems Managing and resolving support cases in line with … agreed Service Level Agreements (SLAs) Delivering excellent customer service by responding promptly, professionally and courteously to customer enquiries Diagnosing and resolving desktop support issues using appropriate troubleshooting tools Assigning incidents to the correct third-party support teams where required Proactively managing customer expectations by providing ...

Site Support team across multiple locations Be the main escalation point for complex issues across Microsoft 365, Windows, Azure, networking and business applications Monitor service levels, oversee incident, problem and change management, and fix recurring issues at the root Deliver hardware refreshes, site deployments, office moves and other … skills Solid Windows troubleshooting and networking knowledge (LAN/WAN, Wi-Fi, VPN, DNS, DHCP, VLANs, Firewalls) Experience supporting multi-site users, with excellent customer service and communication skills A full UK driving licence and the right to work in the UK Nice to have: Azure, Microsoft Defender ...

include: Responding to IT queries from staff and students, helping to identify and resolve common technical problems Recording support requests in the IT service management system, updating tickets and referring more complex issues to the appropriate colleague Keeping staff informed of progress on reported faults and requests Assisting with … Closing Date Monday, 16th November 2026 Start Date Tuesday, 1st December 2026 Desired Skills Communication skills Organisation skills Problem solving skills Team working Customer Service Professional adaptable Willingness to Learn Technical Aptitude Qualifications English and Maths GCSE, grade 4/C and above (Essential) About the Employer ...

engineering and manufacturing business supplying high-quality products to customers across a range of technical industries. With a strong reputation for quality, innovation and customer service, they offer a collaborative working environment. The Role An exciting opportunity has arisen for a Buyer to join a busy Supply Chain ...

will ensure existing assets are regularly maintained and guide the planning, installation and support for our operationally critical equipment and systems. A strong customer-service focus, together with a methodical approach and excellent attention to detail, is essential for this role. You will also need to demonstrate your ...