1 to 25 of 37 Customer Service Jobs in Kent

Customer Experience Advisor Overview VisionTrack is the leading global provider of AI video telematics and connected fleet data. The Customer Experience Team provides full support to selected customers and ‘manage’ all areas of the customer’s account. We are looking for a Customer Experience Advisor who is passionate about providing high standards of customer service and delighting our customers. This role will be to provide comprehensive support and exceptional service levels to enrich our customers journey with VisionTrack Providing support to our customers as well as our Account Management team, setting them up for success and taking a proactive approach to customer care and customer engagement. Responsibilities First point of call … for visitors & phone calls and emails - ensuring customer service of a high standard. First point of contact for all customers via the telephone. Answering telephone enquiries and triaging to the correct department. Assisting and guiding customer queries via a shared inbox & ticket system. Quotations & Customer Onboarding (Selected Customers) Product advice and assistance. Sales order processing Prcessing More ❯

Finance Business Partner Location: Hybrid - Tunbridge Wells About VisionTrack VisionTrack, part of the Markerstudy Group, is a leader in video telematics technology, empowering businesses to improve safety, efficiency, and customer experience. As we continue to scale, we are seeking a Finance Business Partner to provide financial insight and strategic guidance across commercial, operations, customer service, and sales … enjoys acting as a strategic advisor. The Finance Business Partner will go beyond traditional finance responsibilities, delivering financial clarity, challenging assumptions, and influencing decisions that enhance profitability, efficiency, and customer outcomes. While overseeing core management accounting duties, you will partner closely with business teams to optimise costs, improve margins, and support sustainable growth. Key Responsibilities Core Financial Management & Control … Maintain monthly control schedules and post adjustments for accrued/deferred revenue. Analyse Cost of Sales and revenue recognition for accurate reporting. Prepare profitability and margin analysis by customer, product, and channel. Reconcile stock positions and manage provisions for obsolete inventory. Deliver accurate month-end reporting, flash results, and balance sheet reconciliations. Support year-end audit preparation and maintain More ❯

Support Administrator (for the sales and service Dept) Our client is seeking a Support Administrator to join their support Team. The candidate will play a vital role in ensuring the smooth day-to-day running of our service operations and supporting our sales processes. This is a dual-function role that involves front-line customer interaction, technician … scheduling, and administrative support to the sales team. The successful candidate will be confident in managing incoming service requests, liaising with technicians, preparing quotes, and following up on sales enquiries. Support Adminstrator responsibilities for Service and sales Key Responsibilities: Service Adminstrator: Act as the first point of contact for incoming service calls and customer queries … providing professional and helpful responses. Manage the service desk, logging service requests, scheduling jobs, and dispatching technicians accordingly. Maintain the daily technician rota and ensure appointments are scheduled efficiently based on priority, geography, and availability. Communicate job details to technicians and ensure they are equipped with the correct information and resources. Monitor technician job progress and update customers More ❯

Company – Construction/Engineering Specialist Job Title – Service Desk Manager Location – Dartford Salary – £40k - £45k (Depending on experience) We have a new exciting for an experienced Service Desk Manager to join a growing company located in the Dartford area. The successful candidate will lead the companies support teams, ensuring consistently excellent customer service, SLA compliance, and … first time fix rate of better than 75% and with a target engineer utilisation of at least 85%. Key Responsibilities Operational Management & SLA Oversight Ensure timely resolution of customer queries and incidents, consistently meeting or exceeding agreed SLAs. Monitor key performance metrics (e.g., first response time, resolution time, customer satisfaction) to drive continuous improvement. Resource & Utilisation Planning … train, mentor, and evaluate your team. Provide coaching, performance reviews, and career development paths to build a motivated and effective team. Process Governance & Continuous Improvement Design, document, and optimise service desk processes. Conduct regular assessments (SWOT, gap analysis) to identify and implement improvements. Reporting & Stakeholder Alignment Produce and present regular performance and utilisation reports to senior leadership. Engage with More ❯

accurate and up to date information within the intranet to support internal processes and training material being kept up to date. The successful candidate will have/be: Fantastic customer service skills and a strong customer focused approach. Previous experience within a customer service or customer support role. Excellent attention to detail. Strong problem … or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment. By working with us, you will be helping support charities across Kent; we have raised over More ❯

solutions for today but for tomorrow, too. They’re always thinking ahead of the technology curve, so our customers feel confident that when they work with them. As the Service Support Lead, you play a pivotal role as the primary point of contact for the service desk. Your focus is on maintaining high standards for clients purchasing managed … ensuring SLA targets are met, and support is aligned with contractual agreements. You collaborate with the Technical Lead to ensure effective issue resolution and generate reports on ticket and service performance. Building strong customer relationships and identifying sales leads are integral to this role. Your exceptional organization, customer service, and communication skills will support the service desk team in delivering outstanding support to end-users. You will maintain contractual service desk requirements, respond to calls and tickets within SLA, and provide regular updates to customers on open issues. Direct communication with end-users regarding delays and resolution plans will be part of your responsibilities They’re Looking For: A dynamic Service Support Lead More ❯

chances of reaching the interview stage by reading the complete job description and applying promptly. The successful candidate will have a passion for learning, affinity with tech and good customer service & communication skills. This is a fantastic opportunity for anyone wishing to begin their IT career or an individual with some experience looking to be part of a … strong team working with the latest tech. Key Accountabilities Providingtechsupport to clientswitha focusonquick resolution of incidents, and great customer satisfaction. Analysing, troubleshooting, and resolving hardware, operating system and application issues Processing of service requests, including: new starter, leavers, device onboarding and offboarding Reviewing tickets created by clients, including categorisation and routing Handling of incoming client calls, logging tickets … Microsoft Azure Active Directory Basic understanding of cyber security concepts and solutions Demonstrate excellent communication skills, both written and verbal At least 1 year of experience working in a customer-facing service desk environment beneficial. Location/Travel Full time office based at our offices in Kings Hill, West Malling, ME19 4AE. Hours 37.5 hours per week, shift More ❯

Full-time, permanent Essential: Full UK Driving Licence and car essential due to location Are you a confident communicator with a technical mindset and a passion for delivering outstanding service? This is a fantastic opportunity to join a respected, people-focused organisation where every customer interaction matters. You’ll be part of a highly skilled team that provides … technical advice and support across multiple channels – phone, email, and live chat – ensuring each customer receives accurate guidance and a first-class experience. This is not a passive support role — you’ll be proactive, commercially aware, and confident in recommending appropriate solutions to out-of-warranty customers. You’ll be trusted to use your initiative, think on your feet … rewards initiative, positivity, and ownership Varied, engaging work across multiple communication channels A culture of quality, empathy, and continuous improvement What they’re looking for: Proven experience in a customer-facing, service-led environment A strong customer-first mindset, with the ability to build rapport and trust A track record of achieving success through service, not More ❯

broadening our client s perishable sector up and down the supply chain. Our client is a market champion in sustainability, operations, and health & safety. The candidate will work with service teams and operations to deliver a range of exciting and challenging commercial projects in one of Europe's busiest ports to the highest standards. This role is at the … forefront of customer service delivery both internally and externally. The post holder requires a strong customer focus, commercial and operational foundation, and a passion for delivering world-class supply chain solutions nationally and internationally. The Business Development Manager will be working within the Commercial team out of our client's operational offices at the port. Reporting to … with customers across a national and international network, striving to deliver port-centric solutions that boost engagement and loyalty while securing a competitive advantage. The post holder will develop customer partnerships aligned with our client s evolving and dynamic commercial strategy with existing and prospective perishable customers strengthening their customer portfolio and pipeline of business development work. With More ❯

values both hard work and enjoying what you do? If that sounds like you, this could be a great opportunity. We are working with a well-established IT Managed Service Provider that continues to grow steadily, bringing on new customers and expanding their service desk team. They are looking for an experienced 2nd Line Support Engineer to join … with SLAs Creating and maintaining technical documentation Contributing to the Out of Hours rota when required What they’re looking for Ideally, experience working in an MSP or IT service environment A confident communicator with excellent customer service skills Strong troubleshooting and problem-solving ability Experience at 2nd Line level with most of the following: Microsoft More ❯

important things in life. DX provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering … Operations Manager and leads and manages all aspects of the daily shift operation in a cost effective and productive manner. The Shift Manager will be responsible for ensuring that service is in line with Service Level Agreements and Key Performance Indicator targets. This key leadership role will also effectively manage all colleagues on the shift to ensure all … Customer expectations are achieved. Key responsibilities Lead and manage the warehousing operation for the shift ensuring the effective and accurate sortation of goods. Ensure all activities are undertaken in line with company policies in safe and proactive manner Managing costs and performance of the shift Lead and engage a team to drive excellent customer service Effective management More ❯

to resolution. Delivering technical support for both digital imaging solutions and general IT services. Assisting with data and database migrations for customers Coordinating and assisting with software installations and customer training sessions. Working collaboratively with the wider support team to deliver an excellent customer experience. Occasionally attending customer sites with senior members of staff to gain field … and Knowledge Genuine enthusiasm for technology and problem-solving Strong passion for building a long-term career in the IT industry Confident communication skills, both verbal and written Excellent customer service approach with a friendly, professional manner Good attention to detail when completing tasks and following processes Ability to work effectively as part of a team, while also More ❯

Mobile Service Engineer – Forklift/Material Handling Location Kent (covering within 1 hour from home) Salary/Bonuses £41,500 + Overtime (x1.5/x2) + Van + Call Out Allowance (£150/week optional) + £2,000 salary increase in January, with a further rise in April Neos Engineering are partnered with... ...a leading specialist in forklift and … material handling equipment, who are seeking a skilled Mobile Service Engineer to join their growing field service team. This is an exciting opportunity to join a business that truly invests in its engineers, offering excellent earning potential, structured training, and genuine career progression. The Role As a Mobile Service Engineer, you will carry out planned maintenance, servicing … and repairs across a wide range of forklift and material handling equipment. Working field-based within an hour of your home location, you will be responsible for delivering excellent customer service, supporting breakdown callouts when required, and ensuring all work is completed to the highest standard. Key responsibilities include: Servicing and repairing forklift trucks and material handling equipment. More ❯

understanding of internal software and a thorough understanding of the IT infrastructure. · Proven knowledge of Microsoft 365 and Entra ID · Familiarity with Azure infrastructure and services · Must have a customer focused attitude. Responsibilities: · Provide first line technical assistance and support to internal customers for hardware, software and network related issues. · Respond to customers promptly and establish the best way … person or using our ITSM platform Zoho Desk. · Responsible for the day-to-day management and upkeep of the internal Helpdesk system, continuously looking for ways to improve the customer service offering and ensuring all information is kept up to date and reviewed regularly. · Contribute to the documentation of IT processes, procedures and knowledge base articles. · Day to … day management of the internal Helpdesk, ensuring knowledge base articles are reviewed and kept relevant and customer enquiries are responded to in a timely and appropriate manner. · Support remote users and assist in remote connectivity issues. · Assist in the setup and maintenance of network equipment across the business including routers, switches, and wireless access points. · Assist in the set More ❯

you will: Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role. Perform duties that include ticket support on Service Desk, and hardware maintenance. Attend client sites as and when required to fulfil the requirements of proactive and reactive troubleshooting. Have a diligent approach that achieves a long term … result for our clients. Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers. Demonstrate a professional, respectful, and proactive approach to customer service. Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades. Bring an in-depth knowledge of Windows technologies, such as Windows Server and … SPECIFICATION The successful candidate will demonstrate: A logical, methodical approach to the task at hand A willingness to learn and teach Excellent documentation and communication skills High standards of customer service A personable nature A keen level of attention to detail A history of being a proven self-starter ***Please note: This role is based in Kent. Applicants More ❯

a team, and succeed when our employees succeed. We want people who are resilient, team-oriented, and driven because we are laser focused on meeting commitments to our People , Customer , and Profit . If you're looking to work for a dynamic, fast-paced, progressive organization then apply with us. We offer the following in our search for engaged … hours; Monday to Friday from approximately 8:00am to 5:00pm The Opportunity: The Business Development Executive (FTL/LTL) is responsible for directing sales efforts to expand our customer base within our Vans Division through generating net new business and share of wallet growth while ensuring that sales targets are either met or exceeded. The Business Development Executivewill … to close to continually secure new business Exceed all standards for prospecting calls, presentations, proposals and closes Maintaining and growing a client account base Ensure a high level of customer satisfaction maintaining close contact with all customers - including follow up on concerns or other issues Provide a solution based sales approach to drive new business with high end premium More ❯

as a Sales Support Manager! We are on the lookout for a dynamic Sales Support Manager to join our enthusiastic team in Dartford! If you have a knack for customer service and a flair for supporting sales teams, we want to hear from you! Why You'll Love Working with Us: Exciting Environment : Work in a fast-paced … will be the backbone of our sales team, providing essential support that keeps our operations running smoothly. Your responsibilities will include: Sales Coordination : Assist the sales team in managing customer relationships and ensuring smooth communication. Data Management : Maintain accurate records of sales activities and customer interactions. Reporting : Generate reports to help the sales team make informed decisions. Customer Interaction : Be the first point of contact for customer inquiries, ensuring all queries are addressed promptly and professionally. Collaboration : Work closely with various departments, including marketing and product management, to align our sales strategies. What We're Looking For: Experience : Previous experience in a sales support or administrative role is highly desirable. Skills : Strong organisational skills, attention to More ❯

as a Sales Support Manager! We are on the lookout for a dynamic Sales Support Manager to join our enthusiastic team in Dartford! If you have a knack for customer service and a flair for supporting sales teams, we want to hear from you! Why You'll Love Working with Us: Exciting Environment : Work in a fast-paced … will be the backbone of our sales team, providing essential support that keeps our operations running smoothly. Your responsibilities will include: Sales Coordination : Assist the sales team in managing customer relationships and ensuring smooth communication. Data Management : Maintain accurate records of sales activities and customer interactions. Reporting : Generate reports to help the sales team make informed decisions. Customer Interaction : Be the first point of contact for customer inquiries, ensuring all queries are addressed promptly and professionally. Collaboration : Work closely with various departments, including marketing and product management, to align our sales strategies. What We're Looking For: Experience : Previous experience in a sales support or administrative role is highly desirable. Skills : Strong organisational skills, attention to More ❯

Engineer, you’ll be a key member of the technical team, working on varied support tasks, troubleshooting, and infrastructure management. You’ll: Provide 2nd line ticket support on the Service Desk and handle hardware/software maintenance Visit client sites to deliver proactive and reactive troubleshooting when required Mentor junior engineers, sharing knowledge and promoting best practice Deliver excellent … customer service with a professional, proactive approach Recommend and implement system improvements and upgrades for clients Apply strong technical skills across Windows servers, desktops, and networking technologies Use logical, methodical troubleshooting to resolve complex IT issues Core Technical Skills Windows Server 2008–2022 Windows Desktop 7–11 Hosted Desktop/Terminal Server environments Office 365 tenant setup & administration More ❯

your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Managing incoming tickets from end-users, covering service requests and incidents Installing and licensing software in response to user needs Ordering and reconciling hardware and peripherals, following up on discrepancies as needed Maintaining adequate stock and accurate … workplace mentor and from the team at Baltic Apprenticeships. Desired Qualities, Skills and Knowledge Ability to work independently and collaboratively within a team. Excellent written and verbal communication skills. Customer service ethos and problem-solving ability. Proactive in identifying efficiencies and improvements. Grade 5 in GCSE English and Grade 4 in GCSE Maths. Salary, Hours?&?Benefits More ❯

your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Managing incoming tickets from end-users, covering service requests and incidents Installing and licensing software in response to user needs Ordering and reconciling hardware and peripherals, following up on discrepancies as needed Maintaining adequate stock and accurate … workplace mentor and from the team at Baltic Apprenticeships. Desired Qualities, Skills and Knowledge Ability to work independently and collaboratively within a team. Excellent written and verbal communication skills. Customer service ethos and problem-solving ability. Proactive in identifying efficiencies and improvements. Grade 5 in GCSE English and Grade 4 in GCSE Maths. Salary, Hours?&?Benefits More ❯

Are you an Office Manager or do Sales or Customer support for an IT company or Managed Service Provider looking for their next varied role or fancy a change? Our client is looking for someone who has worked in a technical environment doing business admin support that may have included the licensing and subscription, dealing with invoice queries … someone who has an understanding of tech and the terminology but not from a purely technical role. This is not an IT support role. So if you have excellent customer service skills and enjoy working in a varied business/sales support role, apply now to Karen at Jump IT Please note this is 5 days a week More ❯

Surrey, London Fire and Security Engineer required for a company based near Dartford To apply for this opportunity you must have or hold the following: • Fire and intruder alarm service experience • Extensive Knowledge of Intruder alarms • Excellent customer service skills • CCTV IP Knowledge also beneficial • Fault Finding experience • Some Installation experience a bonus, but not essential • Ability … security industry. They offer a wide range of services including design, maintenance and installation of intruder systems, CCTV, and access control. Due to planned growth within the installation and service department, they are now actively looking to recruit an experienced Fire and Security Service/Installation Engineers covering the South East Benefits Include: • Company Vehicle • Mobile Phone • Stand More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £30k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

Surrounding areas Up to £30,000-£38,000 OTE 40k+ Company van, overtime, holidays, Call out To apply for this opportunity you must have or hold the following: • Intruder Service Experience (Galaxy would be beneficial) • Fire Knowledge (Advanced, kentech and morley would be useful) • Knowledge of Intruder alarms • Excellent customer service skills • CCTV IP Knowledge also beneficial … Security industry. They offer a wide range of services including design, maintenance and installation of intruder systems, CCTV, and access control. Due to planned growth within the installation and service department, they are now actively looking to recruit an experienced Security Service/Installation Engineers Benefits Include: • Company Vehicle • Mobile Phone • Stand by Allowances • Call out Allowances • Generous More ❯