1 to 25 of 49 Customer Service Jobs in Kent

tickets and processes on the desk supporting clients across the UK. You will provide user and technical support over the phone, remotely and at the desktop providing high quality customer service at all times. You will work within a small team of IT Helpdesk Engineers and take a lead role where appropriate. As such you will gain a … or 2nd line desktop support engineer in any professional office based environment such as a marketing agency, accountancy practice, construction firm, engineering consultancy, manufacturing company or other IT Managed Service Provider, or similar technical services environment. You will be looking for an opportunity to mix your support work with project work and gain further experience of a range of More ❯

Overview: An exciting opportunity has arisen to join an award-winning IT consultancy as a 1st Line Support Engineer. This client-facing role is ideal for a proactive and customer-oriented individual who thrives in dynamic environments and enjoys solving technical problems across a variety of industries. As a Service Desk First Line Engineer, you will act as … delivering technical support and troubleshooting assistance via phone, email, and chat. You'll play a key role in diagnosing and resolving IT issues efficiently while maintaining high standards of service delivery and professionalism. This role requires someone who can manage competing priorities, work to tight deadlines, and consistently deliver an excellent support experience. If you’re looking to grow … the first point of contact for technical support via phone, email, and chat. Troubleshoot and resolve hardware, software, and network issues, escalating when necessary. Log and track incidents and service requests in the ticketing system. Provide remote and on-site support for device setup, configuration, and user account management. Ensure timely resolution of issues in line with SLAs and More ❯

merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether its developing the next platform of secure payment systems or … our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success. Job description: We are seeking a customer-focused Technical Support Representative to join our Front-Line Merchant Helpdesk team in our Ashford, Kent office. In this vital role, you will serve as the first point of … contact for our clients providing frontline support, troubleshooting products and solutions, resolving queries, and ensuring outstanding customer service both internally and externally. Youll play a key role in connecting our clients with the appropriate internal teams, helping deliver a seamless and supportive experience. This position sits at the core of our fast-paced helpdesk environment, where responsiveness, clear More ❯

line Helpdesk Analyst, you will be responsible for providing high-quality technical support to our customers. You will play a key role in troubleshooting, resolving complex issues, and ensuring customer satisfaction. Your expertise in 2nd line support will be crucial in handling escalated issues and providing guidance to junior team members. To be successful in this role, you should … have experience in working with different technologies, including MS Server, Desktop, Active Directory, and Networking. A can-do attitude, strong customer services skills, and excellent technical and communication skills are essential. Key Duties Incident Management: Efficiently diagnose and resolve complex technical issues escalated from 1st line support, involving network, hardware, and software problems. Customer Service: Deliver exceptional … customer service, ensuring timely and effective resolution of IT issues. Technical Guidance: Provide mentorship and guidance to junior helpdesk staff, assisting in their technical development. Documentation: Maintain detailed records of IT issues and resolutions in the helpdesk system. Continuous Improvement: Contribute to the continual improvement of helpdesk processes and procedures. Collaboration: Work closely with other IT teams to More ❯

a team, and succeed when our employees succeed. We want people who are resilient, team-oriented, and driven because we are laser focused on meeting commitments to our People , Customer , and Profit . If you're looking to work for a dynamic, fast-paced, progressive organization then apply with us. We offer the following in our search for engaged … hours; Monday to Friday from approximately 8:00am to 5:00pm The Opportunity: The Business Development Executive (FTL/LTL) is responsible for directing sales efforts to expand our customer base within our Vans Division through generating net new business and share of wallet growth while ensuring that sales targets are either met or exceeded. The Business Development Executivewill … to close to continually secure new business Exceed all standards for prospecting calls, presentations, proposals and closes Maintaining and growing a client account base Ensure a high level of customer satisfaction maintaining close contact with all customers - including follow up on concerns or other issues Provide a solution based sales approach to drive new business with high end premium More ❯

monitor and maintain our own IP and microwave networks. What we are looking for: Were looking for tech-curious and dynamic individuals with excellent communication and problem-solving skills. Customer service focus is a must have as well as a methodical approach with great attention to detail. Youll also need to remain calm under pressure and have a … more senior engineers and suppliers to resolve and see issues through to completion. Escalate issues promptly to appropriate colleagues, management team or suppliers as necessary. Ensure that targets for service availability are met. Ensure actions taken are logged, root causes are investigated and understood, and future requirements are captured. Ensure information is shared appropriately and customers or stakeholders are … Update and maintain technical documentation and asset information. Contribute to the development of maintenance and replacement plans, supporting recommendations with data from the helpdesk. Work in accordance with agreed service levels and department processes, policies and procedures. Qualifications and Education Requirements: High standard of education, with a minimum of NVQ Level 5 or equivalent in IT, computer science, electrical More ❯

eager to build a long-term career - not just land another job. This is your chance to join an amazing team dedicated to delivering a seamless experience and exceptional service for our clients. Are you ready to join a team that is committed to your growth as you are? Let's make it happen! What's in it for … that benefit our clients and solve problems. Simplicity - We create user friendly systems that seamlessly integrate into everyday life, fostering a culture that values simplicity and ease of use. Customer Focussed - We are dedicated to understanding and addressing the needs of our clients, prioritising user satisfaction and building long-lasting relationships. Attention to Detail - Quality matters in every aspect … be Monday to Friday 8:00am to 5:00pm with some flexibility. Duties and responsibilities Provide a first point of contact for staff and clients, ensuring excellent levels of customer service at all times along with a high-level customer experience Screening of correspondence to ensure contact is correctly prioritised and referred to the relevant colleague Responding More ❯

we have the advantage of being part of one of the world's leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … outages. Work closely with the wider IT team to migrate services from on-prem to cloud. Communicate effectively to ensure a controlled approach for all changes. Provide advice to customer-facing departments & teams to assist with customer inquiries. Share knowledge with the wider IT team to ensure operational resilience. Provide weekly progress updates on long-term projects. Create … such as AWS or GCP. Experience with Atlassian products, such as Jira & BitBucket. Experience in scripting or programming languages, such as PowerShell or Python. Experience with AKS (Azure Kubernetes Service). Experience with Endpoint Management, such as Intune. Benefits: Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and More ❯

Are you a proactive and customer-focused IT professional looking to join a forward-thinking organisation? You Recruitment are working on behalf of a well-established and fast-growing company who are a major player in their industry. With over 200 users and a busy IT environment, they’re looking to bring on an IT Help Desk Support to … Experience in an IT support role (ideally 1st/2nd line in a busy environment) Working knowledge of Windows OS and Microsoft Office Excellent communication skills with a strong customer service focus Ability to explain technical issues in simple terms Strong troubleshooting skills and a methodical approach to problem-solving A flexible, team-oriented mindset with a genuine More ❯

safe, clean, accessible, and cost-effective management of facilities, housing, vehicles, and related equipment. This role includes overseeing housing operations, coordinating maintenance, and leading a facilities team focused on customer service. The Facilities and Housing Supervisor will also support the Mission, Vision, and Values of East House in all interactions. Responsibilities Facilities Operations: Ensures all East House properties are … with program staff to address facility needs and enhance client living environments. Oversees the repair, maintenance, and utilization of agency vehicles. Supervises maintenance and housing staff to ensure high customer service and effective team collaboration. Continuously improves processes to enhance quality, service, and cost-efficiency. Develops and maintains relationships with program and functional staff to support an More ❯

changes. About you Qualifications: APMI or EPMI is desirable but not crucial. Experience: Proven track record in occupational pension scheme administration and transformation initiatives. Skills: Strong analytical, communication, and customer service skills. Proficiency in Microsoft Office and pension administration systems is also important. Attributes: Self-motivated, independent, and a champion of change with a logical approach to problem More ❯

join a collaborative and forward-thinking team based in Reading, with hybrid working options. What You'll Be Doing: Providing first-line technical support and delivering a world-class customer service experience Logging, prioritising, and resolving incidents and service requests efficiently Collaborating with 2nd Line, DevOps, and Engineering teams to investigate and resolve technical issues Contributing to … Supporting internal users and ensuring smooth operation of IT systems What We're Looking For: Strong communication skills and a keen eye for detail Previous experience in a technical service desk or IT support role A genuine interest in Application Support or Software Development career paths Analytical mindset with excellent problem-solving abilities Willingness to take ownership and see … not essential): CompTIA A+ or similar certification ITIL v3/v4 Foundation Basic troubleshooting skills in Windows, networking (LAN/WAN, IPs), and IT security Experience creating internal or customer-facing support documentation Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We More ❯

looking to make their mark in a dynamic environment. Key Responsibilities: Reporting to the Commercial Director, your primary role will be to identify new business opportunities through market research, customer visits, industry events, and lead qualification. Responsibilities include: Conducting client outreach and lead generation via phone, email, or in-person visits to schedule meetings and nurture existing relationships. Managing … remain informed about industry trends and competitor activities. Collaborating with internal teams to ensure a seamless client experience. Contributing to the achievement of sales targets through new product and customer opportunities. Preparing sales plans and reports Identify new business opportunities and build strong relationships with prospective clients. Provide exceptional customer service to ensure high levels of client … competitive landscape. Assist in contract negotiations and play a key role in closing deals. Qualifications: At least 2 years of experience in B2B sales or a related role. Strong customer service skills with a focus on understanding client needs. Excellent communication and interpersonal skills. Ability to work collaboratively in a team as well as independently. Goal-oriented with More ❯

internal IT issues or product support for our customers. This role and has great potential in a vibrant environment to grow. Apply now! You will support projects team with customer IT projects. Role Assist and direct staff or customers when support tickets are raised Support projects team with customer IT projects, including preparing IT equipment, EPOS and other … scripted functions, to prepare equipment for live customer projects for our blue-chip client base Identify and implement, where requested by management, any necessary technological advances for enhancing business products and services Maintain and update existing products and services and provide documentation to support and educate employees and customers in said use where applicable Support and maintain software and … hardware used in the organisation's day-to-day operations and services Provide an excellent level of service to our customers, being professional and courteous at all times In addition to the above there may be other duties to carry out in relation to business/customer operational needs as and when required by your line manager to More ❯

maintain our own IP and microwave networks. What we are looking for: Were looking for proactive, tech-curious, competent and dynamic individuals with excellent communication and problem-solving skills. Customer service focus is a must have as well as a methodical approach with great attention to detail. Youll also need to remain calm under pressure and have a … as a specialist in multiple areas of the navigation systems sensor estate. Contribute to the development and progression of colleagues within the whole team. Work in accordance with agreed service levels, department processes, policies and procedures. Qualifications and Education Requirements: Degree in an electronic engineering or related discipline. Minimum 5 years hands on experience in a comparable role or … and promote and encourage team working and efficient use of time and resources. Able to influence and negotiate at an individual, team and team to team level, with excellent customer-service skills. Able to demonstrate a high degree of flexibility including out of hours working and forming part of an on-call rota for evenings, weekends and Bank More ❯

the stakeholders of the department and Computacenter peer functions. Coaching and supporting a team of employees. Accountable for driving urgency and commitment to high standards of ethics, regulatory compliance, customer service with business integrity. With an unyielding focus on customer service excellence. Certifications in Relevant Frameworks: Lean Six Sigma Black Belt, Master Black Belt, or Lean More ❯

we have the advantage of being part of one of the world's leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless. Job Summary Customer Services Service Desk Coordinator Location: Aylesford, Maidstone Hours: Monday to Friday 8am - 5pm, 8.30am - 5.30pm and 9am - 6pm - 3 days office, 2 days remote working after probation. The … role of Service Desk Coordinator is to ensure that our priority clients' accounts are monitored and managed effectively, ensuring SLAs and KPIs are consistently achieved and our customers receive a high-level dedicated service. Monitoring and maintaining of bespoke customer portals Logging service calls on internal systems Liaising with internal departments and external suppliers Liaising with customers More ❯

our IT services. Ready to lead a team that makes a real difference in how our customers experience technology? Apply today and let's start the conversation. Key Responsibilities: Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLA's and maintaining high standards … of service delivery. Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to enhance their skills and performance. Customer Facing Service Reviews: Conduct regular service reviews with customers to ensure their needs are being met and to identify areas for improvement. Complaints Management: Handle customer complaints effectively, ensuring timely resolution … and maintaining customer satisfaction. Upstream Reporting: Provide regular reports to directors on service performance, team activities, and any issues that need to be addressed. System Maintenance and Upgrades: Oversee regular system checks, updates, and maintenance to ensure optimal performance and security compliance. Project Management: Lead and manage IT projects, including system upgrades, migrations, and new implementations. Ensure projects More ❯

time allowing others the creativity to succeed by making their own decisions Possess excellent communication skills in both written and verbal form Managing the Environment: Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management Achieve Company-average mystery shop results by uphold the Company's customer service standard Operations: Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures Achieve the store stock loss goals by overseeing adherence to loss prevention practices Assist in upholding … creative management of merchandise from receipt to sales Utilise Company reports to react to trends and drive business Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant More ❯

businesses, with specialisms in IT, HR, energy, education, legal, procurement, and more. Why this role matters As our CSI Controller, you'll be the strategic brain behind our Continuous Service Improvement (CSI) engine. You'll be tasked with leading on initiatives that make our services smarter, faster, and more lovable for both our teams and our customers. You will … of project design, leadership, and operational management skills to drive performance and continuous improvement across the organisation. If you're fluent in the language of data, process optimisation, dashboards, customer service, and service delivery, thenthis is the opportunity for you. What you'll be doing Analysing the processes and procedures of the business. Developing enhancement strategies that … watch. Keeping our CIM platform tidy, our documentation sharp, and our stakeholders smiling. Train and mentor teams in new processes. Staying up to date with the latest in ITIL, service management, and CSI wizardry. What we're looking for Level 4/5 qualification or equivalent experience. Relevant ICT industry-recognised qualification to advanced level or equivalent experience. ITIL More ❯

we have the advantage of being part of one of the world's leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … MPS Pipeline in Private and Public Sectors, including analysis of opportunities, wins, losses, and relevant insights to Sales Leadership. ODS Forecast and Analysis Work with Finance to produce segment, customer, and product mix reporting, analysis, and forecast for ODS. MITS Forecast Manage and report on the MITS Forecast. RR to Cash Forecasting Forecast and manage revenue recognition to cash … and Skills Qualified Accountant (ACA, ACCA, or CIMA) - we may consider part qualified Business and Financial Planning & Analysis Experience Proven track record in forecasting, reporting, and analysis within a service-led business. Commercial Acumen Ability to translate financial data into actionable business strategies. Data-Driven Decision Making Strong analytical skills with experience in creating and maintaining data-led reporting More ❯

we have the advantage of being part of one of the world's leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … MPS Pipeline in Private and Public Sectors, including analysis of opportunities, wins, losses, and relevant insights to Sales Leadership. ODS Forecast and Analysis Work with Finance to produce segment, customer, and product mix reporting, analysis, and forecast for ODS. MITS Forecast Manage and report on the MITS Forecast. RR to Cash Forecasting Forecast and manage revenue recognition to cash … and Skills Qualified Accountant (ACA, ACCA, or CIMA) - we may consider part qualified Business and Financial Planning & Analysis Experience Proven track record in forecasting, reporting, and analysis within a service-led business. Commercial Acumen Ability to translate financial data into actionable business strategies. Data-Driven Decision Making Strong analytical skills with experience in creating and maintaining data-led reporting More ❯

we have the advantage of being part of one of the world's leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … lead our Level 1 Technical Helpdesk Team. You will manage and mentor technicians, ensuring timely remote resolution of hardware, IT, and software faults. Your role will focus on maintaining service levels, exceeding KPIs, and placing the customer experience at the forefront of our operations. Key Responsibilities: Oversee the day-to-day operations of the Level 1 Technical Helpdesk … Team. Drive team performance through relevant training programs and mentorship. Develop and adhere to processes aligned with core business functions. Motivate the team to achieve high service standards and exceed KPI targets. Manage complaints, client feedback, and contribute to overarching projects. Liaise with internal stakeholders, including senior management and account teams. Ensure continuous service improvement and industry best More ❯

Proficiency in MS Office with expertise in Microsoft Outlook, Word, PowerPoint, and Excel required Industry-recognised credentials (CEDIA, AVIXA, manufacturer, etc.) preferred Brings a positive attitude, professional appearance, strong customer service skills, and a stellar work ethic Demonstrates creative and strategic thinking, excellent judgment, and strong problem-solving abilities, including negotiation and conflict resolution Works independently and collaboratively … media room solutions systems, such as fabric tracking, LED lighting and baffle walls Installation, termination and testing of infrastructure cabling for Data, Speaker, Coaxial and Fibre cables Maintenance and service of AV systems Understanding and interpretation of AV schematics, construction drawings such as floorplans and system documentation, operational/product manuals Provide training and handovers on-site to the … end user Understanding of Comms Rack builds and common standards Service calls and methodical fault finding, troubleshooting and resolution Uses hand and power tools safely Travel to job sites via company vehicles or public transport Maintains company-issued tools, equipment, and vehicles Interacts with clients, builders, designers, architects, and other industry professionals. Completion and submission of required paperwork Commitment More ❯

commitment to meet high personal standards and commit to challenging goals and objectives. *The ability to address the needs of customers in a way that shows commitment to excellent customer service. *Evaluates and reviews work to meet high standards that consistently meet or exceed expectations. *Demonstrable resilience when working in challenging situation, under pressure and to tight deadlines. * A More ❯