2 Customer Service Jobs in Wimbledon

installation, configuration and support of IT systems. To undertake the investigation and resolution of problems in a timely manner, maintaining a high degree of customer service and ensuring that good IT service management disciplines and documentation processes are maintained. Responsibilities The Employee’s work will be varied … technical support and maintenance for IT desktop environment including PCs, laptops, telephony, printing, voicemail, e-mail and audio-visuals. · Maintain a high degree of customer service for all support queries and adhere to IT service management principles. · Manage 1st line/Triage relationships with external IT support … service provider. · Take appropriate action to reduce repeat incidents including identification of repeated service issues, managing technical resolution, delivering training and familiarisation. IT Infrastructure and Telecoms Maintenance and Development · Maintain and monitor IT security across the network: – Sonic Wall firewall and VPN awareness – Endpoint Anti-virus – Sophos Central more »

in workplace strategies and design, who strive to enhance the daily experiences of both individuals and businesses. They offer a tailored, end-to-end service that begins with a swift understanding of the unique needs of each business, which enables them to craft and implement innovative solutions that lead … which includes PCs, laptops, telephony, printing etc. This support involves a mix of desk side and remote, all delivered with a focus on exceptional customer service following IT service management principles. The successful IT Support Engineer will record, prioritise, track, and monitor support requests using service … support when necessary. The IT Support Engineer will also be responsible for managing the 1st line/Triage relationship with the external IT support service provider. Essential Requirements of the IT Support Engineer: - Managing Office 365, Azure AD, and Entra Admin functionalities. - Administering Intune and Multi-Factor Authentication (MFA more »