2 of 2 Customer Services Manager Jobs in London

We're looking for an experienced Engineering Manager to join the Customer Service technology team. The Customer Service Platform (CSP) own and operate all the technology used throughout the customer's journey to get help from through conversation channels to tooling that empowers thousands of customer service agents. The work … and positively shapes their experience of Spotify at perhaps its lowest point. CSP is entering a transformative phase, with generative AI set to play a growing role in customer service. In this pivotal position, you'll help shape the future of CSP in a GenAI-driven world-combining technical vision with empathetic leadership to guide our people through … meaningful change. What You'll Do Manage two teams of engineers building tooling and workflows for our customer service agents Lead the R&D that powers every conversation between our customers and Spotify customer service Be a technology expert in defining and communicating the practical possibilities and opportunities of generative AI Shape and drive the multi More ❯

Program Manager, Amazon Business Customer Service Job ID: Amazon Japan G.K. - A43 Amazon Customer Service Business, is seeking an innovative Program Manager to join our Customer Experience team. In this role, you will be responsible for building processes to solve payments and invoicing related customer issues, while identifying … process improvements and operational efficiencies. You will collaborate with multiple teams to ensure timely resolution of customer concerns and contribute to the continuous improvement of our payment systems and processes. Key job responsibilities - Drive end-to-end ownership of new processes in Payments & Invoicing Support team, lead program workstreams and ensure day-one readiness of Customer … programs in Japan - Facilitate communication between Japanese and global stakeholders - Support localization efforts for the Japanese market while maintaining global standards About the team Our team owns the Customer service experience strategy for Amazon Business. Amazon Business is one of Amazon's fastest growing businesses, focused on enabling business customers to research, discover and buy business, industrial and More ❯