3 Customer Services Manager Jobs in England

Customer Services Manager @ Rewards Platform/Health Tech App Company I'm working a super exciting Health Tech App that incentivises and supports healthy living through their rewards platform. Its App allows employees to unlocked incentives by achieving health goals that they can then spend … on everything from gym memberships, to holidays to Peleton bikes !! Role: The customer services manager will supporting SME and enterprise customers, ensuring the overall success of the company. Designing and building the Customer Services department Implementing the right tools to support the … department Ticketing, AI chatbots, knowledge base for FAQs etc Establishing policies, procedures & processes Implementing industry standard KPIs of which to measure success Setting customer satisfaction targets and working with the team to meet targets consistently Working with customers to understand their support needs Designing and implementing best practices more »

Region's customer service business system (SALESFORCE). develop and execute a strategic roadmap for customer service-related products and services, acting as a bridge between the Business Systems Team and Customer Service functions. impact will be instrumental in achieving operational excellence and … enhancing the customer experience. Your responsibilities and knowhow will be required to: input from Customer Services leaders, analyse business performance data, and conduct external research to develop strategic roadmaps. customer service needs, identify gaps, and drive innovation and efficiency through data-driven analysis. … as the SALESFORCE subject-matter expert and an advocate for Customer Services within the organisation. and execute the Customer Services product roadmap, using AGILE methodologies. new products and services, as well as support existing ones through issue resolution and continuous improvement. expert knowledge more »

Customer Service Manager with Italian Location: Slough/Windsor Competitive salary dependent on experience Permanent & Full time On-site parking offered! PG202780 Language Recruitment Services (LRS) is currently looking for a Customer Service Manager with Italian to join a growing company … enhance your client service and team management skills within a multicultural team environment that values support and respect. Main Duties Customer service manager and mentor team members on daily weekly and monthly call, sale, and complaint statistics. staff performance and set goals and training plans. with … communicate any issues or suggestions for improving service. with the team on strategic matter part in monthly meetings and sales reviews to improve overall services and efficiency of the business an outstanding customer experience across all channels In order to apply for this role, you will need more »