1 of 1 Customer Support Analyst Jobs in the East Midlands

by innovators dedicated to transforming retail through seamless technology. Vcomerz simplifies e-commerce and in-store operations, enabling businesses to focus on growth and customer satisfaction. Join us to shape the future of retail tech! Role Overview As a Customer Support Analyst, you will be the … frontline advocate for Vcomerz’s retail customers, delivering exceptional support to ensure their success. You will resolve issues, onboard new users, set up online stores and POS systems, and provide critical feedback to enhance our platform. This role demands a start-up mindset, deep empathy for customer challenges … and the ability to thrive in a fast-paced environment. Weekend shifts, based on pre-scheduled rosters, are required to support our 24/7 customer base. Key Responsibilities - Deliver prompt, effective support via email, phone, and chat, addressing customer queries and resolving issues related to More ❯