Milton Keynes, Buckinghamshire, England, United Kingdom
REDTECH RECRUIT
guiding them through upgrades, and ensuring they receive a first-class service. Location: Milton Keynes Salary: £27,000 - £30,000 per annum + benefits + annual bonus Requirements for CustomerSupportAnalyst Strong communication skills and a passion for helping customers SQL and relational database experience (basic querying desirable) Solid understanding of IT infrastructure basics Familiarity with … Highly organised with the ability to manage multiple cases at once Proactive, curious, and eager to learn new technologies Beneficial: Experience with Microsoft SQL Server and Azure Responsibilities for CustomerSupportAnalyst Be the frontline for customer enquiries – triage, manage, and resolve support cases within SLAs Work across a broad application set in student housing … residence life, and commercial software products Carry out customer upgrades for hosted and on-premise environments Respond calmly and effectively to service outages, restoring services quickly Maintain accurate customer records and clear communication with stakeholders Support the wider team through QA testing and contributing to internal improvement projects What the role offers: Excellent training, development, and career More ❯
CustomerSupportAnalyst – Milton Keynes Salary: £27,000 – £30,000 Our client is seeking a CustomerSupportAnalyst to join their dynamic team, playing a key role in supporting and maintaining internal and external applications across multiple platforms and technologies. You’ll ensure exceptional service standards, using creativity and initiative to troubleshoot and resolve … technical issues — including those that are business-critical. This role suits someone who thrives in a fast-paced, customer-driven environment, with a balance of technical understanding and strong problem-solving skills. Key Responsibilities: Manage and resolve logged support cases within agreed client and internal SLAs. Prioritise and coordinate customersupport requests efficiently. Escalate complex issues … promptly to appropriate technical teams. Maintain up-to-date and detailed client records in the Support System for full team visibility. Identify and raise potential SLA risks early to prevent delays or breaches. Accurately log email support queries into the Support System. Collaborate with Customer Experience Managers and Project Managers to provide updates on progress, risks More ❯
CustomerSupportAnalyst – Milton Keynes Salary: £27,000 – £30,000 Our client is seeking a CustomerSupportAnalyst to join their dynamic team, playing a key role in supporting and maintaining internal and external applications across multiple platforms and technologies. You’ll ensure exceptional service standards, using creativity and initiative to troubleshoot and resolve … technical issues — including those that are business-critical. This role suits someone who thrives in a fast-paced, customer-driven environment, with a balance of technical understanding and strong problem-solving skills. Key Responsibilities: Manage and resolve logged support cases within agreed client and internal SLAs. Prioritise and coordinate customersupport requests efficiently. Escalate complex issues … promptly to appropriate technical teams. Maintain up-to-date and detailed client records in the Support System for full team visibility. Identify and raise potential SLA risks early to prevent delays or breaches. Accurately log email support queries into the Support System. Collaborate with Customer Experience Managers and Project Managers to provide updates on progress, risks More ❯
CustomerSupportAnalyst – Milton Keynes Salary: £27,000 – £30,000 Our client is seeking a CustomerSupportAnalyst to join their dynamic team, playing a key role in supporting and maintaining internal and external applications across multiple platforms and technologies. You’ll ensure exceptional service standards, using creativity and initiative to troubleshoot and resolve … technical issues — including those that are business-critical. This role suits someone who thrives in a fast-paced, customer-driven environment, with a balance of technical understanding and strong problem-solving skills. Key Responsibilities: Manage and resolve logged support cases within agreed client and internal SLAs. Prioritise and coordinate customersupport requests efficiently. Escalate complex issues … promptly to appropriate technical teams. Maintain up-to-date and detailed client records in the Support System for full team visibility. Identify and raise potential SLA risks early to prevent delays or breaches. Accurately log email support queries into the Support System. Collaborate with Customer Experience Managers and Project Managers to provide updates on progress, risks More ❯
CustomerSupportAnalyst – Milton Keynes Salary: £27,000 – £30,000 Our client is seeking a CustomerSupportAnalyst to join their dynamic team, playing a key role in supporting and maintaining internal and external applications across multiple platforms and technologies. You’ll ensure exceptional service standards, using creativity and initiative to troubleshoot and resolve … technical issues — including those that are business-critical. This role suits someone who thrives in a fast-paced, customer-driven environment, with a balance of technical understanding and strong problem-solving skills. Key Responsibilities: Manage and resolve logged support cases within agreed client and internal SLAs. Prioritise and coordinate customersupport requests efficiently. Escalate complex issues … promptly to appropriate technical teams. Maintain up-to-date and detailed client records in the Support System for full team visibility. Identify and raise potential SLA risks early to prevent delays or breaches. Accurately log email support queries into the Support System. Collaborate with Customer Experience Managers and Project Managers to provide updates on progress, risks More ❯
