21 of 21 Customer Analyst Jobs in the UK excluding London

Customer Services Analyst - 2nd Line - IRIS Financials Hybrid, UK (and based in any UK IRIS Office (Heathrow Approach, Peterborough, Manchester or Leeds) Salary: Competitive Customer Services Analyst - 2nd Line, Level 3 **This role can be hybrid and based in any UK IRIS Office (Heathrow Approach, Peterborough, Manchester or Leeds)** The 2nd Line Customer Support Analyst sits within our dedicated customer support team at IRIS. The team works directly with our customers and represents IRIS by building key relationships, maintaining customer satisfaction and ensuring their loyalty by giving the best experience possible. As a Customer Support Analyst, you will be responsible for supporting customers throughout their journey with IRIS Financials applications … therefore will possess excellent customer service skills and be passionate about customer experience. The role always requires an outstanding level of support and a high standard of professionalism, as our customers are the backbone of the IRIS brand, and we wouldnt be where we are without them! In this role, you'll play a crucial part in assisting More ❯

Customer Services Analyst - 2nd Line - IRIS Financials Hybrid, UK (and based in any UK IRIS Office (Heathrow Approach, Peterborough, Manchester or Leeds) Salary: Competitive Customer Services Analyst - 2nd Line, Level 3 **This role can be hybrid and based in any UK IRIS Office (Heathrow Approach, Peterborough, Manchester or Leeds)** The 2nd Line Customer Support Analyst sits within our dedicated customer support team at IRIS. The team works directly with our customers and represents IRIS by building key relationships, maintaining customer satisfaction and ensuring their loyalty by giving the best experience possible. As a Customer Support Analyst, you will be responsible for supporting customers throughout their journey with IRIS Financials applications … therefore will possess excellent customer service skills and be passionate about customer experience. The role always requires an outstanding level of support and a high standard of professionalism, as our customers are the backbone of the IRIS brand, and we wouldn’t be where we are without them! In this role, you'll play a crucial part in More ❯

Customer Analyst 12-month contract London - 3x a week £375/day overall assignment rate to umbrella Working with a household brand who are looking for a data-driven, versatile professional who is capable of working with a global team and has the ability to juggle multiple tasks whilst working to a deadline. This role will be to … support tracking and reporting business performance to leadership, maintain & develop market intelligence practise, effectively communicate and share insights and run forecast subscription models. Data Analyst, key skills: Strong analytical and financial modelling skills Ability to turn data into insights Experience in finance/strategy/planning Ability to work in a fast-paced work environment Bachelors degree Reasonable Adjustments More ❯

Senior Analyst - Customer & Commercial Analytics Location: Hybrid (3 days a week in office - London) Salary: £65k-£75k + Benefits (negotiable for the right candidate) Company Overview: A rapidly growing telecommunications company, recognized for its innovative data-driven strategies and multiple award wins at DataIQ. Backed by a prominent PE firm, they are making big investments in their data … team with a hands-on approach to transforming the telco space through analytics. Role Overview: This is an exciting individual contributor role where you will take ownership of key customer & commercial analytics, focusing on customer retention, churn, CLTV, and segmentation. You'll work closely with senior stakeholders (MDs, FD, Commercial Directors, Marketing Directors) and provide actionable insights to … guide strategic decisions. This is not your typical BAU role - you'll be delivering deep insights, from customer behavior analysis to evaluating new opportunities like eSIMs and companion devices. Key Responsibilities: Customer Analytics: Deep dive into churn, retention, loyalty, and CLTV. Understand the customer lifecycle and behavior. Segmentation: Identify and develop marketing strategies based on customer More ❯

Here are some links that might be of assistance:Google Chrome:Mozilla Firefox:Safari:Microsoft Edge:Senior Customer Success Analyst page is loaded Senior Customer Success Analystlocations: United Kingdom (Remote): Reading Officetime type: Full timeposted on: Posted 9 Days Agojob requisition id: JR101539 First Things First - What We Can Offer You A generous annual leave entitlement plus … progression and development Diverse training & internal networking opportunities across all of our product lines Check out our website for more about working at Simpro Group The Job The Senior Customer Success Analyst plays a pivotal role in creating a deep understanding of revenue creation drivers across our Simpro Group Customer Success Organisation. This position will report to … the Director of CCO Operations who supports the Simpro Group Chief Customer Officer (CCO), and is part of our global Revenue Operations organisation. What You'll Do Own Customer Success (CSM) Operations for the global Simpro Group: Simpro, BigChange, AroFlo and ClockShark Act as the main operations partner and business analyst to the Simpro Group Global VP More ❯

Customer Insight Analyst Up to £33,000 Hybrid - Manchester (2x days per week) The Company This leading education and training provider is on a mission to empower learners and drive success worldwide. With a truly global reach, they partner with schools, universities, and professional bodies across multiple countries to deliver high-quality learning experiences. The Team You’ll … be joining a collaborative Insights function of 10, covering both customer insight and web analytics. This is a generalist role that will give you exposure to a variety of data sources and projects, making it a fantastic opportunity to build a broad analytical skillset early in your career. The Role As a Customer Insight Analyst, you’ll More ❯

Customer Insight Analyst Up to £33,000 Hybrid - Manchester (2x days per week) The Company This leading education and training provider is on a mission to empower learners and drive success worldwide. With a truly global reach, they partner with schools, universities, and professional bodies across multiple countries to deliver high-quality learning experiences. The Team You’ll … be joining a collaborative Insights function of 10, covering both customer insight and web analytics. This is a generalist role that will give you exposure to a variety of data sources and projects, making it a fantastic opportunity to build a broad analytical skillset early in your career. The Role As a Customer Insight Analyst, you’ll More ❯

Customer Insight Analyst Up to £33,000 Hybrid - Manchester (2x days per week) The Company This leading education and training provider is on a mission to empower learners and drive success worldwide. With a truly global reach, they partner with schools, universities, and professional bodies across multiple countries to deliver high-quality learning experiences. The Team You’ll … be joining a collaborative Insights function of 10, covering both customer insight and web analytics. This is a generalist role that will give you exposure to a variety of data sources and projects, making it a fantastic opportunity to build a broad analytical skillset early in your career. The Role As a Customer Insight Analyst, you’ll More ❯

SENIOR CUSTOMER INSIGHT ANALYST UP TO £80,000 LONDON The Company: Join a fast-growing, data-driven organisation that has recently undergone a major analytics transformation, embedding insight and data science into the heart of its decision-making process. The central Analytics team partners with marketing, commercial, product, and finance teams to deliver high-impact insights and drive … shape the strategic direction of the business. Key responsibilities include: Delivering deep-dive analytics to investigate business challenges and identify growth opportunities Acting as a subject matter expert for customer insight, producing recommendations that influence commercial and marketing strategies Partnering with senior leadership, including C-suite, to drive key initiatives forward Integrating online and offline data sources to create … a 360° view of customer behaviour Collaborating with data scientists on model development, including churn and retention propensity models Designing, building, and maintaining interactive dashboards in Power BI for self-serve insights Presenting analysis to senior stakeholders in a clear, compelling, and commercially relevant way Fostering a data-first culture across the business by championing analytics best practices Your More ❯

SENIOR CUSTOMER INSIGHT ANALYST UP TO £80,000 LONDON The Company: Join a fast-growing, data-driven organisation that has recently undergone a major analytics transformation, embedding insight and data science into the heart of its decision-making process. The central Analytics team partners with marketing, commercial, product, and finance teams to deliver high-impact insights and drive … shape the strategic direction of the business. Key responsibilities include: Delivering deep-dive analytics to investigate business challenges and identify growth opportunities Acting as a subject matter expert for customer insight, producing recommendations that influence commercial and marketing strategies Partnering with senior leadership, including C-suite, to drive key initiatives forward Integrating online and offline data sources to create … a 360° view of customer behaviour Collaborating with data scientists on model development, including churn and retention propensity models Designing, building, and maintaining interactive dashboards in Power BI for self-serve insights Presenting analysis to senior stakeholders in a clear, compelling, and commercially relevant way Fostering a data-first culture across the business by championing analytics best practices Your More ❯

SENIOR CUSTOMER INSIGHT ANALYST UP TO £80,000 LONDON The Company: Join a fast-growing, data-driven organisation that has recently undergone a major analytics transformation, embedding insight and data science into the heart of its decision-making process. The central Analytics team partners with marketing, commercial, product, and finance teams to deliver high-impact insights and drive … shape the strategic direction of the business. Key responsibilities include: Delivering deep-dive analytics to investigate business challenges and identify growth opportunities Acting as a subject matter expert for customer insight, producing recommendations that influence commercial and marketing strategies Partnering with senior leadership, including C-suite, to drive key initiatives forward Integrating online and offline data sources to create … a 360° view of customer behaviour Collaborating with data scientists on model development, including churn and retention propensity models Designing, building, and maintaining interactive dashboards in Power BI for self-serve insights Presenting analysis to senior stakeholders in a clear, compelling, and commercially relevant way Fostering a data-first culture across the business by championing analytics best practices Your More ❯

Test Analyst Customer Relationship Management (CRM) Section: Service Delivery Location: 1 Guildhall Square Salary: £36,636 to £44,746 Full Time Fixed Term (2 Years) Closing Date: Tuesday 28 October 2025 Reference: 3058325JF-R This is an exceptional time to be joining the University of Southampton to help support quality delivery of an institutional CRM platform. The role More ❯

Customer Insight Analyst- Loyalty - Retail - £500-£550 pd via Umbrella Initially for 6 months Hampshire- Hybrid- A couple of days per month required onsite Global Retail company is looking to recruit a Customer Insight Analyst to support the development and delivery of a new loyalty proposition. This role is centred on delivering high-quality analysis and … actionable insights to shape loyalty strategy, inform proposition design, enhance customer engagement, and programme performance. Skills/experience: Extensive experience in an analytical role, with strong proficiency in SQL and ideally working knowledge of Python or R. Demonstrated ability to work with customer data in the context of loyalty, CRM, or marketing programs-generating insights that boost customer retention, engagement, and value. Experience of working with large amounts of data Skilled in designing and evaluating loyalty propositions, including financial modelling, customer segmentation, and benefit testing. Experience of Databricks, Snowflake, or BigQuery. Proven track record in measuring campaign Excellent communications skills #customerdata #insightanalyst #dataanalyst #CRM #loyalty #analyst #sql #databricks Reasonable Adjustments: Respect and equality are core values More ❯

Senior Customer Services Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore-everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)-making memories that will last … With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you'll remember. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. … The Customer Services Analytics Team is seeking a Senior Analyst who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to providing the highest quality data More ❯

global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth. Role Overview As a Customer Support Analyst II , you will work as an integral member of the PDI POS Solutions Support team, delivering world-class customer service to our customers. Customer Support Analysts are our first line of customer support, providing high-touch customer service and sustained technical support. This role is a second level application support position, however there may also be expectation to answer the phones and complete first level activities, the focus is on case and issue management, user instruction, investigating problems and resolving issues. … All the way from logging the initial call from the customer into our call logging system, right through to resolution. We strive to offer a consistently high-quality and efficient response to users, while maintaining adherence with customer and internal reporting requirements. The Analyst will be expected to participate in activities related to continuous improvement of standard More ❯

Our Customer Support Analyst Apprentice acts as a customer’s 1st point of contact, providing technical support to our clients for our bespoke transport management software, timely customer feedback, and supporting the roll-out of new software solutions across the Mandata Group. Role The ideal candidate will be experienced in delivering first-class support to customers … software Follow agreed triage, incident, and service request procedures in accordance with service levels and prescribed standards Utilise Salesforce Service Cloud ticketing system while fulfilling service requirements Provide timely customer feedback Communicating with customers regularly with regard to their incident/problem/change request Maintain a high-quality service to our customers Managing multiple cases at one time … ensuring case notes are up-to-date Diagnosing and resolving incidents using remote access tools and verbal instructions Installing software Providing timely and accurate customer feedback Following up with clients to ensure the problem is resolved Escalate more complex cases to 1st Line Technical Support, with full and detailed notes Please note, you must be passionate about all things More ❯

Role Summary The role of a Customer Support Analyst is varied. It includes the day-to-day management and resolution of support calls, being involved in customer implementation work and supporting other internal business departments as required. Main Job Tasks and Responsibilities Respond to and follow up customer support calls (1st, 2nd and 3rd line support … Identify, diagnose and resolve customer and project issues/requests Support and be involved in customer project work as needed Update internal systems with regards to work activity and any required documentation Key Tasks To investigate reported incidents/problems with BCP packages To provide help and advice to customers in the use of BCP package software Self … outstanding issues list Application deployment and implementation tasks carried out both remotely and on site Additional Duties Liaise with internal departments to progress projects and or the resolution of customer issues Undertake customer project work under the guidance of project managers and implementers Be required to work on customers’ sites from time to time including but not limited More ❯

Our clients highly prioritise delivering exceptional customer service and are dedicated to ensuring the smooth functioning of their Enterprise System. They are in search of a skilled Customer Support Analyst to help address customer inquiries and issues related to their ERP. The analyst will collaborate with clients both remotely and in-person when necessary, providing … assistance in system configuration and troubleshooting with the goal of resolving issues efficiently. Exceptional problem-solving abilities, along with excellent communication and customer service skills, are qualities that will set outstanding candidates apart. The role These duties must consistently align with the current company policies, and due to the dynamic nature of our business, your job description may evolve … team for incidents requiring specialised knowledge. Undertake software development when necessary, adhering to company standards and managing work through the version control system. Promote and uphold high levels of customer service and satisfaction. Analyse and assess user requirements, propose system enhancements if necessary, and escalate requests to the development team. Document support activities, incident resolutions, and create knowledge base More ❯

This rapidly expanding UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be joining at a key growth point in the organisation and work with an existing team of Data Analysts to increase adoption of technology and analytics tools (Python/Power BI) to aid strategic … ROI. Client Details This position is with a rapidly expanding organisation within the financial services sector. The company is committed to leveraging data to enhance its offerings and improve customer experience Description This rapidly expanding UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be … technology and analytics tools (Python/Power BI) to aid strategic decision making and increase ROI. You will work with the CRM team and 3rd Party companies to enhance customer profiling and maximise marketing channels. The role has a highly flexible hybrid/remote working environment - 1-2 days per quarter onsite in Nottingham (fully expensed) Key Responsibilities: Analyse More ❯

Senior Customer Analysts Northampton/hybrid (2 days in the office) Negotiable An opportunity to drive customer strategy in a growing analytics team. What you’ll be doing. Understand customer behaviour, product, and financial performance to help maximise product performance, support product plans and drive key strategic initiatives Contribute to the design, test and build of complex … information across multiple decision engines to identify causal links between customer behaviour and business opportunities and performance Demonstrate an innovative approach to data-based problem solving, and have input into the development of a strategy that supports business strategy Collaborate in initiatives to support the accuracy, availability, granularity, and coverage of data, and those that implement new data management … and manipulation tools. Communicate the findings of analysis in meetings with senior stakeholders and in visually compelling reports or presentations. Develop the targeting approach to accurately identify and understand customer needs by designing tests, delivery campaigns and reviewing performance to ensure campaigns are executed effectively Share complex ideas, issues, and recommendations to gain agreement from different levels and backgrounds More ❯

Lead Data Analysts – Product & Customer Strategy London/hybrid (2 days in the office) Negotiable An opportunity to drive product and customer strategy in a growing analytics team. What you’ll be doing. Understand customer behaviour, product, and financial performance to help maximise product performance, support product plans and drive key strategic initiatives Contribute to the design … test and build of complex information across multiple decision engines to identify causal links between customer behaviour and business opportunities and performance Demonstrate an innovative approach to data-based problem solving, and have input into the development of a strategy that supports business strategy Collaborate in initiatives to support the accuracy, availability, granularity, and coverage of data, and those … and manipulation tools. Communicate the findings of analysis in meetings with senior stakeholders and in visually compelling reports or presentations. Develop the targeting approach to accurately identify and understand customer needs by designing tests, delivery campaigns and reviewing performance to ensure campaigns are executed effectively Share complex ideas, issues, and recommendations to gain agreement from different levels and backgrounds More ❯