2 of 2 Customer Support Engineer Jobs in Glasgow

Department: Customer Engineering Support Reporting To: CES Manager Position Summary: Position Summary FTDI is looking for an experienced Customer Engineering Support Engineer with strong technical ability, excellent communication skills, and a strong track record of customer contact. The successful candidate will be responsible for handling customer product issues, product design support, training … the sales force and distributors' FAE’s on products, application and technical note authoring, communicating with the R&D team for progress updates. Key Responsibilities Full technical support throughout project cycle including pre-sale, design-in, and mass production, on FTDI product line-ups. Deliver customer support in a timely and ethical manner via e-mail or … telephone. Assist FAE’s to drive technical actions to close design wins. Development of product knowledge to assist the sales force and distributors' FAEs support their daily customer engagements. Communicating with the R&D team for application and project support updates. Writing of application/technical notes for FTDI products as well as developing sample codes. Process More ❯

Technologies: preventive maintenance corrective maintenance note counter maintenance Customer service electromechanical high speed automation Engineer Calling for Mobile Customer Support engineers ! One of our clients, a global manufacturing company, is looking for Mobile Customer Support Engineers to join them: The selected profile will be a High speed automation engineer with preferably an electrical … qualification, focus on customer service skills. Banking sector experience not necessary but always preferred. 50/50 electromechanical engineers Purpose : To ensure that the customer site in the area to which he is assigned is operational to the Company's contractual obligations. The selected Mobile Customer Support Engineer will be involved in the following tasks … Preventive maintenance Corrective maintenance Note Counter maintenance/repairs Liaise with customer Liaise with Service Manager Operator Training Required skills/experience : Engineering apprenticeship/experience ; Electrical apprenticeship Engineering training and qualifications. Experience in the Service Industry preferable. Specific product training M5/M7, CPS, C1, C2, C4, C5, X7/X8 Laurel Note counters, Erapa equipment (as appropriate More ❯