5 of 5 Customer Support Manager Jobs in the UK

The Role: Help Desk and Customer Support Manager Location: Peterborough Salary: £45,000 pa + Benefits I am working with a market leader in the supply and servicing of industrial equipment. We are seeking a dynamic and experienced Help Desk and Customer Support Manager . This is a newly created role which presents an … motivating and developing a team of administrators, schedulers and help desk operatives to be the best they can be. This role is about taking a fresh look at the customer journey and enabling teams to deliver and effective and focused solution to clients. It is an exciting time to join this company as they continue to go from strength … to strength and grow across the UK Key Responsibilities Oversee the daily operations of the help desk and customer support teams. Develop and implement support policies, procedures, and best practices. Monitor and analyse support metrics to ensure high performance and customer satisfaction. Recruit, train, and mentor support staff. Manage escalated customer issues and More ❯

Company description: ClearCourse Job description: Customer Support Manager Brand: Swan Retail & EPOS Bureau Location: Waterlooville Role Type: Hybrid (3 days in office, 2 days remote) ClearCourse is a market-leading technology group providing innovative software solutions and integrated payments across a range of sectors including retail, hospitality, membership organisations, and healthcare. Our mission is to empower businesses … with smart, efficient, and scalable technology all supported by exceptional customer service. Were looking for a Senior Support Manager to lead the Customer Support function for both Swan Retail and The EPOS Bureau. This is a high-impact leadership role based in Waterlooville, where youll be responsible for ensuring our support teams deliver a … world-class service, meeting SLAs and driving customer satisfaction. Youll play a pivotal role in shaping support strategy, developing people, and influencing the wider business. This is a full-time, permanent role offering a mix of strategic oversight and hands-on leadership within a fast-moving tech environment. Key Accountabilities: Lead, coach, and develop a team of Customer More ❯

About Assembled Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. With solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single … system. Backed by $70M in funding from NEA, Emergence Capital, and Stripe, and driven by a team of experts passionate about problem-solving, we're at the forefront of support operations technology. As a company that helps the world's top support teams deliver exceptional service, we believe our own support team should set the bar. We … re looking for a leader to manage and scale our team across regions and time zones. If you're passionate about support as a craft, energized by ambiguity, and eager to shape the future of AI-assisted customer experience, this role is for you. As the hands-on leader of our growing support team, you'll combine More ❯

Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things. About the Role: We are seeking to hire an experienced Manager for our Customer Success Engineering (CSE) team who has a strong focus on both velocity and quality and a desire to deliver a customer experience beyond all … continually improving outcomes for customers alongside our efficiency. You will be driven by working with and expanding the team with exceptional people who care deeply about providing the best customer experience, and this will be reflected in your approach to hiring-world-class talent that understands the right balance between digging deep and moving fast. You won't just … be a people manager; you'll also be a hands-on leader who is both technically capable and willing to jump in, setting the tone for the team through direct contribution. You will focus on scaling and efficiency, identifying and implementing solutions that reduce the need for customers to contact support while building partnerships across the company that More ❯

Our Customer Services team is evolving as we start to transform our processes and technology. We aim to deliver a zero-touch customer contact and operation, enabling Gigaclear to deliver a world class experience to our customers. Purpose of the job In this role, you will be focused on leading a Technical Support team, empowering and enabling … them to handle all types of technical customer queries throughout the lifecycle of our customers. Note: this is an office based role, our Head Office is in Abingdon, Oxon Key Accountability & Responsibilities Manage daily workload across the teams and shift rota to ensure effective cover during core UK hours Analyse and develop shift patterns ensuring we are staffed appropriately … in line with the Email, Ticket cases and Telephone call volumes received, ensuring SLAs and KPIs are met Leadership and day to day management of a team of Technical Support Advisors who provide a wide range of support for Broadband, Product and Service related technical issues and queries Ensuring that processes are adhered to and that systems and More ❯