1 of 1 Customer Support Specialist Jobs in Stoke-on-Trent

leader in its field? Our client, a highly regarded and long-established software platform based in Stoke-on-Trent, is looking for a Software Customer Support Specialist to join their growing team. This isn't just a "helpdesk" role; it’s an opportunity to become a product … investigating technical queries, troubleshooting bugs, and providing bespoke solutions. Key Responsibilities: Technical Troubleshooting: Diagnosing and resolving software issues via phone, email, and live chat. Customer Advocacy: Acting as the "voice of the customer" by providing feedback to the development and product teams. Relationship Management: Building rapport with long ...