Service Desk Manager
- Hiring Organisation
- LNJ RECRUITMENT LIMITED
- Location
- London, South East England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
will lead a dedicated team of IT support professionals, overseeing day-to-day Service Desk operations across traditional IT support requests as well as cyber and security-related tickets. Working closely with senior IT and Cyber Security stakeholders, you will act as the operational bridge between users … self-service, automation, knowledge management and user experience. Support the effective operation of the ITSM platform, including workflows, reporting and categorisation. Work closely with Cyber Security, Infrastructure, Engineering and wider business stakeholders. Use operational data and trends to identify recurring issues and implement long-term improvements. Ensure ...