IT Manager
- Location
- Newport, England, United Kingdom
high-priority incidents through to resolution. Analyse service desk trends and implement long-term improvements. Drive service standards, performance metrics, and operational excellence. Cyber Security & Compliance Own and manage the organisation's Information Security Management System (ISMS). Lead and maintain ISO 27001 compliance and audit readiness. Oversee Cyber Essentials Plus certification. Manage information security policies, security awareness programmes, risk registers, and audit actions. Support incident response and business continuity planning. Act as Data Protection Officer (DPO) for Convey365. Leadership & Team Development Manage, mentor, and develop IT Support team members. Conduct regular one-to-ones, performance reviews ...